I remember being pleased to see a new firearms dealer and shooting range opening in the neighborhood. I was in the market for a new shotgun, so I thought I'd give them a try. The day I went in to make the purchase, there were 3 guys behind the counter. One was clearly training another. The third was helping other customers and attending to other tasks. I knew it would take a while. This was not the first firearm I've purchased. It was the first shotgun, however. At no time did the young man helping me ask if I was familiar with the weapon. How to load it, service it, clean it. It's not rocket science. I figured it all out. It would have been nice to have had the service offered. The young man on his own did come over while I was waiting, and we had some productive conversation about shotguns. Not the one I was purchasing, but I appreciated the attention. When the sale was final, or I thought it was final, (more on that to come), the trainer and the trainee simply walked away. No, "Thank you for coming in." "Do you have any questions?" "Thank you for spending your hard-earned money with us." "Please come and see us again." "Are you interested in range membership?" NOTHING! They just walked away. I asked the third guy, "Is that it?" He asked the other 2 if they were done with me and they said yes. So, I picked up my new shotgun and left. Fast forward a week later and I get a call from the Range USA telling me there was a small problem with the paperwork and could I come in and fix it. So, I went in and fixed it, or so I thought. Last week, I was contacted AGAIN... same reason. There was some problem with the paperwork and could I come in and fix it. Now, the first thing I'm thinking is, not only did the guy doing the training have the worst customer service skills, or lack of skills, I had ever experienced, but he was training the new guy? Not good.
Today, I went in for the second "fix". I was greeted by someone I hadn't seen there before, and I explained why I was there. He went and got the "trainer" who walked over to me and without greeting me says, "Can I get your ID?" As I was reaching for it, I looked him in the eye and said, "PLEASE." And he responded, "Please." I gave him my ID, he retrieved the paperwork, and we made the correction. He then picked up the paperwork and walked away. No thank you, no sorry you had to come back and do this... TWICE. He just walked away. I guess I'll just go back up the street to Metro and renew my membership at their range. I'll likely keep my business there as well. I'm seriously considering a revolver. This was NOT a good experience. Shop there at your own risk. read more