Went in for an oil change. The owner of the company, Randy showed me a video of the mechanic, placing his foot on the radiator. Drove the vehicle immediately to the train station 23 miles away. Got back in the vehicle and noticed that there was radiator coolant fluid everywhere. Tried to see if they were open Saturday morning. They were not. Took the vehicle to the competition for a radiator replacement. Mentioned it to Randy, he said they could've fixed it for less than half. He was not willing to pay for the repairs necessary while their shop was not open. Filing a small claims case against the owner after refusal to reimburse my $819. The owner expects you to wait several days for them to fix a problem that needs to be addressed as soon as possible so you can go to work. The video of the mechanic is directly from the facility. Customer of 11 years. read more

Randy's Auto Center - Front left wheel well with coolant. - Auto Repair Near Me - Cumming, Georgia

See all

DO NOT- bring your car here. Especially if you are a woman. They will take your money, your car won't be fixed, I left their garage with my check engine light still ON AND THEY STILL CHARGED ME- then they will yell at you. The Owner basically yelled at me in my face. This is the first yelp review I have ever written, that's how badly I urge people to not give them their business. read more

Terrible automotive center. Tried to charge me $1,700 for a headlight BULB (which they said was blowed) and ballast replacement. (For an Audi) I then went to pick it up and they then charged an inspection fee of $150. I took it to a different shop that Audi Atlanta recommended me to and they charged me the correct price of $754. The headlight bulb wasn't even blown, just needed a new ballast. Will never be back here. read more

This shop is a SCAM. I've had 4 repairs with this shop and as usual with every SCAM shop, I've had every repair grow in repair bills. It started with alternator belt replacement... $523 - For 2000 MITSUBISHI MIRAGE. I said alright. It's about what I'd pay if I didn't know anything about cars. My last bill was $1600+ for just diagnostics on another car... DIAGNOSTICS! And he couldn't repair it. Said he needed to replace the whole cooling system for $6700+ ...LOL. Because he couldn't figure it out! REALLY?!?! And this is the shop owner - Randy himself! LOL Oh, and that's not all, my old ass car was in shop at the same time. Guess what they charged me for replacing the neg battery terminal cable and a "new" battery (it was used BTW).. $656! Now since this betrayal, I decided I need to learn more about my car... slowly becoming a DIY'er. They seem to think people don't have access to internet... UGH. Sick of shops trying take advantage of people. Especially when we're quiet and don't rebut the OUTRAGES and SCAMMY prices! Stay away.. stay FAR FAR AWAY read more

After another shop told me I needed extensive (and expensive) repairs, I decided to get a second opinion here--and I'm so glad I did! The team at Randy's was incredibly **honest, knowledgeable, and professional**. They took the time to thoroughly inspect my car and determined that the major repairs weren't actually necessary. Not only did they save me a huge amount of money, but their prices are also unbeatable. I was shocked to find out that their **oil change is HALF the price** of what I was paying at the dealership for the exact same service! Beyond their fair pricing, the entire team was friendly, welcoming, and genuinely cared about my experience. It's rare to find a shop with this level of integrity and customer service, and I can confidently say that I'll be bringing my car here for all future maintenance and repairs. If you're looking for a trustworthy and affordable mechanic in Cumming, look no further than Randy's Auto Repair! Highly recommend! read more

STAY AWAY!!! As a longtime customer (well over a decade), I brought my Lexus here to get one Lexus OEM tire pressure sensor replaced. I feel it is my obligation to warn other people about the terrible experience I had, and here are my complaints in the order of importance: 1) CUSTOMER SERVICE IS ABYSMAL: After I dared to question the final invoice (keep reading below to see why) I was told by the customer service representative behind the counter to take my business elsewhere, before I could even complete my sentence or have a rational civil discussion about the details. Even worse, the shop manager watched and heard the entire exchange and didn't intervene at all as his employee pushed potential future business into the hands of competitors. 2) ALL-IN PRICE INCREASED TWICE: (Initial in-person evaluation - I was told it would be "around" $160), (On the phone when I called back to order the part - I was told it would be "around" $200), (Final invoice - $240). I called Scott's Auto and their all-in price for the exact same part and service is $160. Any normal logical person would have questioned the extra $40 on the final invoice, but after I was rudely told to take my business elsewhere, I was extremely appalled and disgusted, paid the $40 donation, and walked out the door. 3) I left with the same problem I came there with because they couldn't get any of the TPSs to communicate with the computer and display the tire pressure after replacing the one bad TPS. They told me another TPS went out at that very moment (seems legit I guess???), and it would need to be replaced to get everything working properly again. In all fairness the car is over 10 years old, and the other sensors probably should be replaced, so this was not a huge issue. 4) It took 3 hours to complete this service while I waited (ridiculous, but a minor issue). The bottom line is that there are literally no advocates for the customer in this place, if there is any concern about service, customer service, or price, and clearly the culture promoted at Randy's Auto from the top down is "the customer needs us more than we need them, and we don't want, need, value, or appreciate their business". Per Randy's Auto Center's own recommendation, take your business elsewhere, which I agree with 100% after the experience I had. Protect your wallet and save yourself the frustration of dealing with their extremely rude and disrespectful CS representatives that don't belong within 100' of a CS role. read more

My daughter's car went for an old pump replacement. The crew jumped on the car and had it fixed in 2 hours. read more

Randy's Auto Center - Craps table - Auto Repair Near Me - Cumming, Georgia

Absolutely horrible experiences. I trusted him twice two apart and was ripped off each time; won't be a third

Randy's Auto has gone above and beyond for me, these guys know there stuff and will do nothing but the best!

Took my car in to see if they could see anything that caused front end wobble, got a call back telling me it would cost me $6600 to replace everything related to suspension and steering in the car, including back shocks. Told them no thanks, went to get car and they made me pay $100 to get my key back. Never even gave me a written estimate (said they were busy) ...seems legit! I'll give them a star for that read more

I have used Randy's shop for a number of years. The technicians and reception staff are friendly and customer focused. Randy is honest and his prices are very reasonable. I would recommend this shop for a great job at a good price. Jarret is a bit weird... but you can't win'em all... read more

These guys are FANTASTIC. I needed a repair on the exhaust pipe for my coffee roaster and these guys took care of me. (Even though it wasn't a car :) ) They were fast, well priced, nice to work with, and willing to work on a coffee roaster! Seriously, I will do business with them anytime! Jarret was helpful from the second we started talking until I picked up the part. read more

Randy's Auto Center is a top notch operation! Knowledgeable, fair, and honest. It feels as if they truly care and understand your concerns and issues with your vehicle. Allen is a talented mechanic as well. Very helpful and highly recommended. Thanks guys! read more

Great Service and the most HONEST owner/mechanic I have ever met. Highly recommend Randy's Auto Center!!!! read more

"If you want something done, get a busy person to do it." They got it done quick, done right, done reasonably priced and did it with a smile...and I didn't even have an appointment. The whole fam-damly takes our vehicles there and we all have similar experiences. WR read more

I've had two occasions where I've used Randy's auto. First- Jarrett and James helped me out and got my wife's car taken care of at a reasonable rate and timely manner. Second- I brought my vehicle in to Randy's to get a back up camera installed on my truck. The camera wasn't compatible for my truck bc of how bad the camera signal was so the technician told me that they wouldn't charge me considering I bought another camera that was suggested by technician and that they would just get me next time. Upon leaving the manager told me I needed to check out and I told him that I was good bc the tech told me that I wouldn't be charged fo an incomplete job. Needless to say the owner said that I needed to pay for an hr of his techs time at $108/hr after the tech told me that they would take care of me and just charge me for the next install. Needless to say they lost a customer and pissed me off read more

It was time for a 100k mile tune up. After calling around for a reasonable price, I took my vehicle to Randy's. Jarret was great! Personable and professional. He took the time to look at different options that would not break the bank. I Would recommend them to my family and friends. Thanks Randys! read more

A big thank you to Jarrett and James! I went to Randy's Auto Center to see if they could replace the reflector light on my front bumper. They found that the light had fallen inside the bumper, so they removed it and reattached it all for FREE. As a new Georgian from Cali, I was pleasantly surprised by Randy's Auto Center southern hospitality. I really appreciated their time and efforts to get my car fixed and back on the road within the hour. Thanks again for everything!!! read more

Randy himself is a scammer. He will charge you for looking at your automobile without disclosing the charge in advance and it varies from customer to customer. It will be comparable to a dealership $120 per hour rate. read more

This place sucks. Unless it's a easy fix they don't want to work on it if it takes any kind of diagnostic or brain power they run you off all they want to do is work on Jeeps. Go somewhere else read more

Due to additional events that have taken place, I am updating my review. I have left the original review below so that any readers can understand the frustration and disappointment that I originally had and the complete reversal of my feelings due to additional facts. The day after I posted my review I received a call from Randy the owner of the shop that did my repairs. He was concerned not in my opinion about the review but more about me as a customer. He was not arrogant, combative, sarcastic or negative in any way. He was genuinely concerned about my experience and wanted to make it right. He took FULL ownership of the situation and offered to return my money, pay to fix my grill and make my truck run correctly. Basically anything that needed to be done. I was honestly surprised, happy and relieved all at the same time. In my mind it is easy to make a customer happy, but EXTREMELY hard to make a VERY unhappy customer change that feeling. I opted to bring my truck back to Randy who assured me would fix my truck correctly. Later that same day he called to tell me that after some detective work was able to identify the problem and get it fixed. Later that night I went to pick up my truck and was very happy to see that it had indeed been fixed correctly. The additional cost was $288.06 the labor and parts to replace 3 bad coils. I know a lot about fixing a vehicle and that was a fair price. I have submitted an invoice to fix my grille which Randy as stated said he would pay for. I have to say that I am impressed. In this day and age it is very hard to find people and especially business owners who function with such integrity and true customer concern. I am proud to completely change the way I feel about Randy's Auto Center and give them my highest recommendation. I think that he will use this experience to elevate the shop to maintain his high standards on the front end when a repair is first presented. Sometimes it is easy to get involved in day to day operations and forget how important it is to focus on the customer, the problem and the solution the first time around. That is just business. The true stars shine when they can see they have fallen short and jump to correct the situation. ******************************************************************************************************************** Total RIPOFF! Not only did they charge me $280.06 to do something that costs about $10, they never fixed the original problem. It was hard to understand Tom or Randy through their no-stop eating but the basic line was good luck. To top it off the scratched up my freshly painted grill. Common practice and common sense yields to covering painted components before working in the engine bay. Absolutely worthless. read more

These guys are the best in the business. Jarret, Tim and Randy were very knowledgeable, kept up good communication through the entire process, had very reasonable diagnostic pricing and my repair bill was reasonable as well. This is a very bust shop and they were able to get my car diagnosed and repaired in a very timely manner. I won't take my car any place else. read more

Randy's is awesome! They are so honest and always try to help without doing un needed repairs! I was so luck to find them thru a friend. I highly recommend Randy's to everyone! read more

Not sure what happened to this place. Used to be great, but recently took my daughters car there and it needed new spark plugs and 3 coils. They wanted to charge over $800. Told them no so they charged almost $100 to get the car back. Unreal. Took the car elsewhere and got the work done for $250. read more

I called about emissions for my truck. Another local place wouldn't pass it and told me I needed a new muffler. Jarred said come on down and we'll look at it. He gave me a $5 discount coupon for emission check and said you don't need it. Got the emissions cert 5 minutes later. A lot of good will there. I'll be back as a customer for sure. Jim read more

Thanks to Jarret for his amazing customer service. Quick, reasonable, friendly and "local" service. Thanks.

Randy and his staff made my day. Last week I noticed a hesitation in my vehicle at about 40mph when it shifted gears. Ford had replaced the transmission last year so I took it back to them. 4 hours later I received a call from the service rep telling me I had brought the truck in 5 quarts low of oil (it only holds 6) and ghee problem was my engine not the transmission. Told me it would be $10k for a new one. I told him I would think on it and call him back. The next morning he called before I did and offered me $500 for the vehicle. I laughed at him. Went as got my vehicle, drove it off the dealership lot straight to Randy. They couldn't find a thing wrong. Vehicle is running like a top. Best news I've had all year! read more

From the moment you walk in you're treated fairly and with respect. Randy did a great job on my 98 Range Rover and offered suggestions that not only saved me money but lead to a much better ride and performance. I highly recommend their service and really appreciate the honesty, exceptionally quick turn around and highly skilled service. read more

Love Randy's. Professional staff, quick and quality service, and fair prices. Can't beat that!

They did a great job of repairing the heater core in my Subaru Forrester. The dealership in Cumming quoted me a price over twice what Randy's charged. I highly recommend their service. read more

I have had all my vehicles serviced by Randy for the last several years and they are the best around. They are honest, dependable and they stand by their work. Randy has gone out of his way on numerous occasions to make sure we were happy with the work and make sure we were satisfied. Randy and his staff are top notch people and mechanics. I'm a customer for life. read more

So happy we found this shop for our Landrover! Customer service, labor and the whole process in general is great at Randys.

Randy's Auto Center was awesome, helping with an oil change, getting me in quickly and also helping me get emission tested. They were very friendly too!!! I found my new car place!! read more

Once again Randy, Tom, Sammie, and Jarrett got the job done. 5 star customer service, 5 star exhaust work, and 5 star time. Randys Auto Center is leaps and bounds above the rest. I will forever support this business and the great service they provide. If you are seeking professional automotive work, Randys Auto Center is the truth. Duals sound and look great. 50 series flowmaster. Rock on Randy your shop is the truth! read more

If there was a 6th star I would have given. Tom was awesome and took great care of us. Due to the circumstances and nature of repair they really stood by their commitment to us as a customer. They have earned our business and we plan to use them for all our auto repair needs as well oil changes. Thanks again Tom! read more

Paul, the manager, is rude, lied to us, and Held our car hostage until he got his way. We had my daughters car towed here and they called us the next day with an estimate it was outrageous. When my mechanic family member drove an hour and a half there to just talk to the guy, Paul was rude and admitted to him that he had not moved the car, taken off the tire to see behind it, or inspected the car in any way prior to giving his estimate of $1400. We chose to have the car towed elsewhere and that is when Paul got really angry. He told us he would not release the car without a $53 "inspection fee". When asked what the fee was because he had admitted that he didn't look at the car, he stated that his staff spent "An hour and a half" getting the car off the tow truck the day prior. I called the tow truck driver to verify and he confirmed that this was a lie. When I called Paul to confront him on this, he hung up on me. When we went to the place to pay with a credit card, we were told they would not except the credit card because they were worried we would dispute the charges. They made us come back with cash while threatening to charge us more if the car sat on their lot any longer. read more

I contacted Randy to have my vehicle brought into his garage as I did some work but couldn't seem to get my brakes bled properly. He came out to tow my vehicle but pointed out to me my issue. Many other garage's would have taken my vehicle in to charge for the work to be done. It's great to find a business with integrity! I plan on bringing my vehicle(s) in for my future maintenance needs. read more

Stand up guys! Have always helped me when I'm in a pinch - get me in and out quickly for oil changes and routine maintenance. Great customer service from Randy and Tom. I know all the guys in the back are hard workers too because turn around time is fast. Will continue to recommend!! read more

Randy's Auto Center has worked on two of my vehicles over the years, without issue. However, my most recent visit was a completely different experience. My Subaru Outback had a complete brake job performed. After approximately 6,000 miles the pads were completely gone and the driver rear rotor was gouged 4mm deep. My daughter had been driving this car exclusively so I was notified of the issue by her. Randy's offered to replace the rear brakes and rotor, but I advised them I feared for my daughter's safety after the work was not performed properly the first time, and would rather receive the refund. The shop admitted the work was done poorly, but still refused the refund. I had asked only for the cost I incurred in replacing the rear brakes and one rotor ($130), but was still denied. Randy's then called me a JERK and asked me to leave the property. read more

Our family recently relocated to Cumming, Georgia. When we bought our home, the former owners mentioned if we needed a mechanic they loved Randy's. Glad I kept that information tucked in the back of my mind. Our 2004 Durango decided to shut down on the freeway and we had it towed to Randy's for a diagnosis. Randy provided excellent service from the moment our car arrived. Our car was looked at on a Monday; Randy called and said he needed a little more time to look at the engine- no problem. I appreciated Randy's let us know what was happening. Randy called back on Tuesday with the grim news that the car needed a new cylinder head- not a cheap thing to fix. What I liked about Randy was he gave us a list of options for the car including not repairing it at all and looking for a new vehicle . He patiently discussed with us a few times what our best option would be. Ultimately, we decided to have the car repaired and the car is running great. Over the course of our car ordeal we had many conversations with Randy's ; it was apparent they really care about their customers. We will use Randy's for all of our future car care needs. read more