WARNING! STAY AWAY! I leased a brand new Compass Limited December 2024 and it's been in the shop about 10 times for electrical issues. One time it was on the shop for over a month. I took it back to them a few months after I got the Jeep because the warning lights started. They said they fixed it but they didn't. I tried touching base again and they ignored me. I took it to another dealership and they said it was fixed but it wasn't. This has been a back and forth issue and now we're at December 2025 and November was the last time it was in the shop. I had to hire a Lemon Law Lawyer. They are very dishonest! I'm very disappointed because I was very excited and the Jeep was a Holiday present to myself. When the dealership gives you a lemon.....sue. Service advisors know how bad the vehicles are because a few of them agreed with me and even said, well it's a Chrysler brand. I think they purchased their parts from Temu. read more

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Parts Dept. employees...are GREAT!....super helpful and kind. Very nice to see this service at the Clio location. Highly recommend this location. read more

I had an appointment at 9, dropped the vehicle off at 8, it's almost 6, they said it won't be done today. I was hung up on twice. I should have never purchased from them, even purchasing the vehicle was terrible service. RUN FAR from this place!!!! read more

I took my 2016 cherokee in for a leak in the rear of the vehicle. I was told it was under warranty. Then then added parts that cost me out of pocket. To add to this when I went to pick it up they had broke my exhaust. It was fine when I took in to them bad when I got it out read more

Do not recommend me and my fiancée walked in to look at a jeep we sat and talked to a salesman talked about the jeep went for a test ride and all was good we talked about financing and how we only wanted to finance through our bank they say no problem and we have yet to se any kind of numbers how what the OTD would be so we told the finance and the salesman that we were going to lunch and that we were going to get in contact with insurance to make sure it wasn't crazy and we told both salesman and finance manager to not pull our credit until we find out how much it is going to be. We eat lunch they call us to see what's going on and we tell them that insurance was to much and that we would be buying unfortunately well come to the next morning we wake up to emails say that they not only pulled our credits and they also only pull for their own finance department when in fact me my fiancee the finance manger and salesman were on the same page of not going to any other financial services beside our current one. Then the salesman try's to bring in another worker to say that he only payed $900 for a car s&s and renters which is outrageous and may god be with him. That's all do not waste your time with this place. Also salesman gave a dirty looked when we told them that if insurance was to high that we weren't buying rolled his eyes and scuffed prolly didn't think I caught it but I did. read more

First time customer- Came in for already diagnosed issue that I called about a week prior/made an appt for. Was told it would take an hour to complete. Service advisor came out an hour later to tell me that they didn't even start as they were waiting for warranty approval... So unless you have a lot of time to waste or a ride/plan to leave your vehicle, I wouldn't recommend. Your Time is not valued. read more

This is a very duplcitous and and dishonest car dealership. Do not do any business with them. They will willingly and and proudly steal money from the elderly by showing them the auction value on a trade in vehicle, knowing full well, that that is ten thousand dollars below the actual value of a vehicle. Richard Hood, the business manager will look you in the eye and lie to you about their deceitful and crooked practices. Mr Hood lives up to his name. A two bit hood robbing the elderly. read more

This place really tries to rip you off on a trade in. Kelly blue book average is $10,000. After 2 hrs of sitting there waiting for a offer from some 3rd rate so called wholesaler, the offer was $4000. The janitor of the dealership said i didnt put on enough new parts to make it worth more. He then suddenly turned into a diesel specialist and a mechanic to try and tell me all about diesel engines ! Its really a shame on how bad the Wise dealerships have gotten in the last 5 to 8 yrs. How can a company let so called wholesalers command the number of used vehicles sold off there lots? They act like they dont want your business. I expected around the price that K.B.B. said my vehicle was worth, not a fraction of it. The amount of time i spent there, a few people wandered in,no one bought anything and they left faster than they arrived.! Where is all the customers they show in the pics on Facebook ETC.? read more

I call the service sept and asked for a quote on changing my fuel filters and was told that it would be less than $300 they preformed the work and said everything was fine but changed me over $400 and when the service the person that I talked to first said that they would give me a credit on my next visit but I am from out of town so he had the service mgt call me and he said that there was nothing he could do that the ticket was closed poor customer service and a BS response and a bad attitude read more

Difficult to give a dealership stars when they solicit your interest and business, provide you with a written (email) personalized deal and then won't sell you the exact, in-stock vehicle listed for quoted amount. read more

Really unhappy sold me car only had for 2 month now need alot work to it so buy 20'000 flower pot called told anything do for me thanks

Horrible service location and not even close to meeting the standards of a real RAM dealer. I had a warning light come on in my 2021 RAM when up north and made an online appointment at this dealership as I would be close to this location visiting relatives. When I got there for the appointment the service advisor said I didn't have one - well he never even bothered to look in the computer either and all he could say is he couldn't look at it for a few days then tried to show me all the work he had to do with only two technicians. Either the computer system was broken or since I didn't buy the truck there he had no interest in servicing it. I decided to ask if he had any knowledge of this issue in this new vehicle and the best he could come up with is it is likely the battery and they could sell me one. No clue about the specific vehicle, the problem or how to service it. Fortunately, I have relatives who work for the manufacturer and in 10 minutes they got back to me with a response as to how to deal with the warning light so I got it back to a qualified RAM service department and got it taken care of when I got home. There is no way I could recommend this service department and will simply say with an automotive background and years of experience in the industry they qualify at the absolute bottom of the list of bad service departments. Fortunately I never have to visit this location again and suggest no one else does. read more

Big shout out to the guys in the parts department making things happen! Going above and beyond the call of duty! Very displeased at how the staff treated a paying customer on the contrary. No interest in sourcing parts from this dealer if customers are treated like they aren't welcome at the facility. read more

Do NOT buy a car from Randy Wise Chrysler in Clio. They shorted our pay off amount when we traded our Jeep back in the summer and we have been fighting with them to get the difference. My loan that should have been paid off has been accruing interest (unbeknownst to me for several months) and it has impacted my credit score. To top it off this loan was actually rolled into our current loan. They are only paying half off what was the balance of the original pay off quote, so now i have to pay my half TWICE, plus interest. Will NEVER shop there again. read more

I went to this dealership looking for a vehicle last year. When going to a dealership, they do a credit check and leave inquiries on your credit report. They gave me 15 inquiries on my credit and they stay for at least 1 year or more on each one.. I was very disappointed with my salesman and did not get a vehicle with them. I did get a vehicle with another dealership with only 2 inquiries. Disappointed... read more

Sales team would not accept the employee discount for a Grand Cherokee I wanted to purchase. Tried to offer way less than the discount I know I have. Would not recommend working with this sales team. read more

Just bought a 2020 Jeep Wrangler. Love all the new upgrades. Jesse was diligent in listening and then finding the Jeep for me. He was very respectful of my time. He answered all my questions. The whole process was so easy! Thanks Jesse and Tony!! I love my Jeep!! read more

Tech looked up a code for a coupon I had. Was able to use it. Dropped my Jeep off and it was done pretty quick. Happy with my service as usual. Tha k you! read more

Very smooth and easy process to buy a vehicle. They are very knowledgeable and professional.

Just picked up a 2015 Rubicon yesterday. This dealership was great. Special thanks to Curtis Lanter who set up the deal, Peter Lafontaine (closed the deal since Curtis was on vacation), and Jamie who helped with the final paperwork. I found the Jeep I wanted through the Jeep website and reached out to Curtis who offered a great deal. I drove 4.5 hours each way from Chicago to pick up this Jeep site unseen. It was everything they promised and their service and follow through was great! Thanks Again! Mark read more

I get a daily reminder of my fender bender because Randy wise could not match my paint color :(

I just picked up a very nice 2015 Chrysler 200S last week from Randy Wise Clio. Thank you to the salesperson, Jason Conn, for listening to me as to what I needed in a vehicle, and for helping me to find the right car within my budget. To anyone reading this review, I felt comfortable with Jason the moment we met. He did not try putting me into a vehicle that did not fit my needs or budget. I was even able to take the car on a test drive from Clio to my mechanic in Pontiac. I did trade my previous car in and felt I received a fair amount for it. Jason worked hard to find what I was looking for. I was probably a pain in the rear for how picky I am about how a car rides, runs, and sounds. LoL. I also want to thank the rest of the team at Randy Wise Clio who worked behind the scenes to help make this a smooth transition into a vehicle better suited for me. read more

I scheduled my jeep for service a week in advance which was a little frustrating because I could not get it in right away, but they found a few issues I was not aware of and coordinated with my warranty company to get everything repaired in a timely manner. A complimentary car wash would have been really nice. read more