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    Randy Wise Auto Depot

    1.0 (1 review)

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    4 years ago

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    Randy Wise Chevrolet - 2023 Torch Red C8 from Randy Wise Chevy

    Randy Wise Chevrolet

    (29 reviews)

    While the initial process of buying the car was smooth and I felt treated fairly, my experience…read morejust two weeks later has left me deeply upset and disappointed. I reached out regarding a significant issue with the front right wheel pulling hard, and what followed turned into an absolute nightmare. After securing an appointment, I dropped my car off at 1 PM, hopeful for a quick resolution. Four and a half hours passed with no communication from them, leading me to make two calls for updates. To my dismay, I learned they hadn't even begun to inspect my vehicle. The response I received was disheartening; it felt dismissive when they suggested I would have to cover costs that should have been addressed by them so soon after my purchase. I expected at least a simple courtesy of checking my car and providing updates instead of making me chase after them for information. After speaking with four different people and experiencing confusion over who was responsible for costs, the used car department finally offered to split the cost of a diagnostic. They promised to pick up my car the following Monday, but nearly a week has passed without any follow-up or scheduling communication. The lack of respect and communication throughout this process has been incredibly frustrating. One service representative, Todd, was particularly dismissive, treating my concerns as if I were overreacting and implying that I was simply making up issues. This is not how a new customer should be treated. Having only purchased my vehicle three weeks ago and already facing such a distressing service experience--despite having bought an extended warranty--I feel abandoned. The fact that I can't get a simple diagnostic covered after spending tens of thousands of dollars is truly unacceptable. Now, I am forced to spend $200 to have it serviced elsewhere. I will return to Randy Wise only when necessary for warranty work.

    just an update from my previous experience. Bought a package of 3 oil changes. Used 2 and then…read morecovid hit. You could not get your car in during that time. Finally got it in, and they inform me (after the oil change) that my last oil change EXPIRED. They are now holding my car hostage. Randy Wise is a thief, plain and simple.

    Randy Wise Auto Depot - car_dealers - Updated May 2026

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