This company is ridiculous. Every time I take my car there it cost me mega bucks today. It's gonna…read morebe $1800 to fix a camera that's off-line from the car wash. They claim the whole system needs to be replaced. Ridiculous you can't fix anything you can't repair anything it's always replaced replace replace. I bought this car at GMC. I get it service there all the time. This will be the last time I will be there.

They sold me a 2022 Volkswagen passet and the engine going out on me the first week I bought the…read morecar and now they telling me that they warranty service will not fix my vehicle

If you buy a Hyundai here,dont expect to work with a helpful ans knowledge service dept. The…read moreservice dept. managed by Todd is rhe worse. He and I recommend you take your car somewhere else to be fixed. I have leased 3 hyundai tucsons here. One the transmission blew after 2years. They were accommodating so it wasn't ass big od deal( leased so the finacial burden wasn't a issue) Now my 2y/o car is turning off while driving it. It took 2wks for appointment where Todd told me After I arrived that I should have took it to AnnArbour. He has no knowledge of when he can provide a rental, or what's wrong with my car because him or Nicki didnt listen. So save yourself the heartache!

Terrible all around. Bought a used car and purchased the extended warranty. Their service…read moredepartment has NO clue on how to service anything. They changed a control arm and gave it back with more noises than it was in for; after 2 more visits their explanation was brake pads and rotors. Funny the noise is not just when it's braking. You'd be better off buying from RPM. Seriously, steer clear from these crooks!

They don't even deserve 1 star. Worst customer service and experience. Couldn't ever return a phone…read morecall back. They had my vehicle for three days and I had to call for every update along the way. Don't take your car here for any services!

Terrible service took all day and still didn't get our truck in for service when I dropped it off…read morethe guy from the service department was rude and talked down to my friend when we asked how long it would take. I wouldn't ever go here again picked up my truck and went somewhere else.

I got a car from Joels last year I love the service, thanks to Keith Farris, I was told about the…read moreoil change coupon and it's been a smooth experience driving my car I love the fast service.

They were real understanding with my schedule and stayed past closing to help me out. Gary treated…read moreme like he's known me forever and helped me get a new mirror for free by calling people he knew.

I've looked at and test drove a few cars here over the years; the numbers never worked out…read morepreviously but that's nothing bad on them, just the situation I was in at the time. I just bought a car there this week. Took it home over the weekend and went in Monday to buy it. Everything was quick, easy, paperwork was well covered by Erin so there weren't any surprises. The cars they have are always in great shape and about the nicest ones you'll find.

I have purchased several vehicles from them previously but this last experience was terrible. I…read morehad the car for less than 90 days and it broke down on me. I contacted Sovereign to see if they were willing to do anything to help me out. After about a week of "back and forth" because (the owner lives in Florida) they agreed that if I had the vehicle towed they would look at it. Another week passed of back and forth and "the owner is on his way back from Florida" every time I called (they never contacted me with new information) I always had to call them. Long story short the engine was shot after not even having the vehicle 90 days and they're offering a trade vehicle for the price of the car with a blown motor. Excellent service, Nigel, also great job stepping up and being present to speak with a long time customer after multiple requests to speak with you directly. Wonderful job. Never again and everyone i know will be forewarned about my experience. Terrible.

While the initial process of buying the car was smooth and I felt treated fairly, my experience…read morejust two weeks later has left me deeply upset and disappointed. I reached out regarding a significant issue with the front right wheel pulling hard, and what followed turned into an absolute nightmare. After securing an appointment, I dropped my car off at 1 PM, hopeful for a quick resolution. Four and a half hours passed with no communication from them, leading me to make two calls for updates. To my dismay, I learned they hadn't even begun to inspect my vehicle. The response I received was disheartening; it felt dismissive when they suggested I would have to cover costs that should have been addressed by them so soon after my purchase. I expected at least a simple courtesy of checking my car and providing updates instead of making me chase after them for information. After speaking with four different people and experiencing confusion over who was responsible for costs, the used car department finally offered to split the cost of a diagnostic. They promised to pick up my car the following Monday, but nearly a week has passed without any follow-up or scheduling communication. The lack of respect and communication throughout this process has been incredibly frustrating. One service representative, Todd, was particularly dismissive, treating my concerns as if I were overreacting and implying that I was simply making up issues. This is not how a new customer should be treated. Having only purchased my vehicle three weeks ago and already facing such a distressing service experience--despite having bought an extended warranty--I feel abandoned. The fact that I can't get a simple diagnostic covered after spending tens of thousands of dollars is truly unacceptable. Now, I am forced to spend $200 to have it serviced elsewhere. I will return to Randy Wise only when necessary for warranty work.

just an update from my previous experience. Bought a package of 3 oil changes. Used 2 and then…read morecovid hit. You could not get your car in during that time. Finally got it in, and they inform me (after the oil change) that my last oil change EXPIRED. They are now holding my car hostage. Randy Wise is a thief, plain and simple.

I've been coming here for years. The service is excellent from start to finish. The quality of work…read moreis second to none. The follow up is just amazing. I tried a different body shop in the Ann Arbor area, at the recommendation of a car dealership I was doing business with, and IT WAS A NIGHTMARE!! I will never cheat on Auto Pride again.

My car was in an accident and repaired by another company. The company that repaired my car made…read moresome mistakes. Auto Pride called the insurance company for me and had an adjustor come out and pay to repair the mistakes the other place made. Not a big deal this probably happens a lot but what is a big deal is how they went above and beyond. The insurance company refused to pay for the car to be repainted. Auto Pride called the previous repair shop and got them to pay them to repaint the car. The car looks great - I cannot thank Auto Pride enough!!!