Outstanding shop. they did way more than I could have asked for on my 2017 Lexus. Ben and Kayla are…read moreamazing to work with i have used this company many times. i even drove almost 2 hrs just so this shop was the one working on my car. Hats off to Ben, he is amazing at what he does.

R & A Body Shop is the only auto body shop I will ever use. They are so friendly and nice. Their…read moreshop is pristine and beautiful. Randy is so nice and the most honest person out there. They are so knowledgeable and their work is perfection. He wants the best for his customers and their vehicles -- he always looks out for the best options and really cares. I am very happy that we found this amazing shop - they have a lifetime customer here!

I'm not one to write a review for just any business. However, R&A Body Shop has completely outdone…read morethemselves with the most amazing customer service! I got into a car accident about a month ago and I asked around for any recommendations of a reliable body shop. Multiple people referred me to R&A for their exceptional service and friendly staff. Randy from R&A was so helpful from the second I dropped off the car. He told me they'll order the parts for the car and start working on it as soon as it arrives. However, he couldn't give me an exact time frame as it all depends when the parts get to their shop. Even though the rental car was covered by insurance during the time my car was being worked on, I still wanted my car back ASAP, so I called Randy at least once a week checking up on my car. Every time I called he was so nice over the phone and gave me a very clear update on my car. One month later, my car was ready for pickup. When I went to pick it up and pay my deductible, Randy gave me a discount when I hadn't even asked and on top of that he gave me money to fill up on gas! I was so amazed by the customer service and how he really cares about each customer! I would HIGHLY recommend R&A to anyone who needs any work done to their car! Randy and his mom, who works in the office, were so amazing and easy to work with!

Very polite and professional. You would never know that my 2016 Honda CR-V was involved in an…read moreaccident. It looked brand new! Went above and beyond my expectations by totally detailing the inside of my vehicle, including vacuuming out all the dog hair!. They even straightened out my front license plate I would highly recommend WesBen on Gwynn Oak Ave.

Follow up from my review I have to give this Shop Manager my appreciation for the way he handled my…read moreclaim I was upset and frustrated thinking they was trying to total out my car and that wasn't the case Andy made sure I was made aware of all the issues and conditions of my car The shop manager worked closely with me and I would recommend them and return to there business Thank you Andy you guys get 5 Stars for your service

If you call and speak with Armando and Justin, they speak perfect English. They make time for…read morealmost any repair, they do it quickly, they do it well and very reasonably. On the rear side of their building, Oscar does a very good job of repairing tires.

I went to another auto place and got an estimate. The car was taken to Luis and they didn't do…read moretheir own estimate. They did an ok job but didn't do some other things that was on the estimate. They barely can speak good English. i wouldn't recommend!

It's so hard to find a good auto shop when you're in a car accident. I looked through body shops…read moreand read (scary) reviews and was glad that I made this choice, so I'm passing this along. The receptionist was SUPER kind, I think her name was Melody (I forget because my car was there for so long). I was in a hit and run so I wanted to find a place that was in network with my insurance company so I didn't have to do the back and forth with estimates and also going to a shop place close to car rental places (this place is close to both Hertz and Enterprise) to make it convenient. The service was amazing - Quantay, my main contact was very good about communication, there were a couple misses in when it would be ready, or not so I did drive there once to pick up but it wasn't ready. I live in the city so it was a bit of a drive but I am glad I picked this place. I was impressed that Enterprise (even though they ended up giving me a faulty car and it was the holidays I had to drive to BWI to try to get into a new car, but they didn't have anything) had a car for me at the time of drop off so it was a super easy transition, and the same for drop off, I could leave the rental at Varsity! It must be pretty affordable as State Farm and other insurances work with this center. They also guarantee all the work they do while you own the vehicle.

The best auto repair place ever. 5/5 stars! Staff are professional, amicable, and trustworthy! They…read morefixed my car completely and were very patient in working collaboratively with my insurance throughout. The before and after pictures say it all.

It was a good experience not bad on pricing and was finished a head of schedule very friendly…read more Car looks like new even polished tires.Thanks0

Things started off smoothly. Baltimore Body Shop and Service was willing to fix damage to my bumper…read morefrom a minor fender bender. They told me it would take 5 business days. On the fifth business day, I called in the morning to see when my car would be ready for pickup. They told me it would be ready after 12PM. Then, I received an email about the fog light plug at 2PM that day (email attached for review). I thought it was odd since my car had been at their shop for 5 business days and a weekend and this was not noted previously. I refused to get it repaired, and I wanted my car back for the evening. I had to drive to DC that night. After I received my car, I realized that my bright lights did not work and my left turn signal was rapidly clicking. This made me think that something was not right with the car after I picked it up. I scheduled an appointment that evening on the day I got my car back with a different mechanic used by family and friends around the DC area for the following day. It turns out that wires on the driver's side were not reconnected after re-attaching the bumper and harness back on the car. The fog light plug was fine, but the wire to it was cut and needed to respliced for it to be connected again. There were missing bumper clips (see additional bumper clips in the list of materials) that had to be added to the bumper to secure it into place, so my bumper was not even secured to the car after the work had been done to it at the Baltimore Body Shop and Service. There was even a missing bulb from the front of my car! I attached the report from the second mechanic who had to re-plug the wires, reconnect the cut wires, replace bulb, and add the bumper clips to secure the bumper back into place. I had to pay more money to remedy the situation, since it was dangerous to operate my car (bumper could have fallen off; brights did not work; left turn signal was not working - fast clicking sound). If this task cannot be performed well, please do not offer to do it.

I had a problem with the sensors on my BMW 7 series after a fender Bender. I got exorbitant quotes…read morefrom other body shops asking for days to fix the issue Lui was honest straight forward and a pleasure to deal with. He fixed the problem in 20 minutes and charged $ 50 . I highly recommend this body shop. Dont waste your time and money elsewhere!

Awesome service, family owned and trustworthy. Highly recommend. Bumper repair done on my MB E400read more

This shop is amazing! The staff are courteous, informative and just down right professional. It was…read moreexplained to me what needed to be done and I was given price options. I did not feel pressured AT ALL! My car was repaired in a timely fashion...it was done a day early! It looks brand new! I was pleasantly surprised as it had obviously been washed. When I got inside, I discovered the interior had been cleaned and vacuumed as well! Special shout out to JJ... provided great customer service.

After visiting multiple body shops for estimates, I decided to go with Ed and Jim's shop as they…read morehad the most reasonable pricing and knowledgeable staff. Justin took the time to assess all the damages and explain what needed to be done and how the repairs would be completed. They gave an estimated 2 week repair time and in fact they completed the work sooner. They also found some previous work done that was botched by another shop and they took it upon themselves to fix it for me to compliment the work done for the recent damages. Overall, the work was done perfectly and matched the rest of the car and not to mention the lifetime warranty the work comes with, which a lot of other shops were not able to provide. (the pictures of the before and after on my Honda are posted) I am very pleased with the completed work on the car and would recommend this place! Also, upon finishing up the work, they washed and vacuumed for me which was a nice addition!