Erica Nemcek was great! She helped my through all my needs in my car checking…read moreNot pushy or trying to sell She told me suggested issues to fix and prices before consenting to any work She took care of me before and she did it very well last time too. She walked me through and make my visit a pleasant experience.

I dropped my car off 10 days ago for a fix I was promised would take 5-6 days. Since then, I have…read morerepeatedly called for updates, but have been redirected to some AI chatbot that wouldn't give me a straight answer every single time. I will have to go visit this location in person- but I should have heard a word back over the phone by now.

I have to thank Glenn, Aubrey and Dave for the excellent service. Glenn was especially great with…read morehis communication. We were able to make a great deal and he explained everything that we needed to know with patience through email, text, and calls (GREAT COMMUNICATION ON EMAILS)!! Aubrey and Dave were able to get us a great deal with the extra protection on our new vehicle. Dave stepped in and made some nice things happen that wasn't there previously. The buyer didn't know anything about cars and I usually do not have an enjoyable time talking to anyone in car dealerships, but everything was pretty straightforward. Highly recommend! Thanks fellas

Toyota of Rockwall doesn't want your money. They have a terrible location, they have terrible…read moreinventory, and they have terrible management. You should avoid them accordingly. What a ridiculous so-called dealership. Turning down a cash offer over $3k on an already bloated invoice is short-sighted and stupid. I'm not paying for your "options" that nobody asked for. Options that cost you a fraction of what you're charging. Window tint? No. Cargo ice chest? Really? Plastic garbage on the paint job that yellows in a year? Tempting, but nah. You might as well charge for a wash and wax of the car. Oh, wait... you did. There are dozens of better dealerships in the DFW area. Avoid the horrible traffic to get to this one; it's damned sure not worth the effort.

We were in need of a F150 equipped with very specific Heavy Trailering packages and option to pull…read moreour Airstrean Travel Trailer. Finding one equipped as we need became elusive given the current new vehicle inventory shortages. Bruce Faegin found the specific KIng Ranch edition we needed and hooked us up! If you have a car or truck need do yourself a favor and go see Bruce. He did us right, his handshake is his word, is an honest straight-shooter, and you'll make a new friend. Thank you Bruce for what you did for us! A glass will be raised to you around many campfires as we make memories touring the USA.

I was trying to sell my Mini Clubman. Group 1 Ford in Rockwall beat the pants off Carmax and…read moreCarvana or any private buyers. Took only an hour and I got a free Uber back home (which was all the way to Allen, so not cheap). Ask for Cody.

Chris Pinedo, Service Mgr, contacted me immediately and rectified the error. The 4 Free Maintenance…read moreService decal will be honored. He apologized for Norm Reeves Subaru mistake. I greatly appreciate Chris's action and character it reflects trustworthiness extremely well. Thank you Norm Reeves Subaru in Rockwall for your excellent service.

Received an email on 8/18/25 asking for my contact number. Sent it to them, as they said they…read morewould be in contact soon. Soon has not been in the past 10days.

I came here to get my Dad's truck serviced. It had a recall on the airbags. The service advisor…read moremade making an appointment and arrangements to pick up my vehicle easy.

Me encanta este lugar todos son muy amables en especial Shawn Waara muy paciente y siempre esta…read morecuando lo necesitas .

Great service department. Cam in for warranty work and this team delivered on promises.read more

Very disappointed in your updated pricing on a diesel oil change. Previously paid $100 but on this…read moreoccasion, with a $10 discount for scheduling an appointment, I was charged $122. Without the discount I would have paid an increase of over 25%. Time to look around for another service tech.

Whole experience is the reason why I've bought my last 5 cars from Clay Cooley Rockwall! Eli,…read more Jorge and Logan made this latest purchase seamless!!!!

I had a really disappointing experience with this dealership that I feel others should be aware of…read more Earlier this week, I was given a written price quote for a vehicle, and that same price was also listed online. Based on that, I moved forward in good faith and even asked if they could beat a pre-approved interest rate I already had through my bank. Without clearly communicating any changes to me, they ran my credit--but for a loan amount that was $2,500 higher than the price I was originally quoted and saw advertised. I was never informed of this change beforehand. In fact, I had to follow up myself after not hearing back, only to be told the original pricing was "incorrect." I spoke with the general manager to try to resolve the situation. While he did apologize, he ultimately said there was nothing he could do. I also made it clear that the sales associate never reached out to inform me of any price change before running my credit. This felt extremely misleading and, honestly, unethical. At minimum, I would expect: * Clear communication before running my credit * Transparency if pricing changes * Respect for the written quote and advertised price Instead, I was left feeling like the numbers were changed behind the scenes to see what I would qualify for, rather than what I actually agreed to. I would strongly encourage others to double-check everything and get full confirmation of numbers before allowing any credit checks. Proceed with caution.

Great job today from Jake Keller in office & service crew…read more They performed my complimentary oil change & tire rotation. Also washed it! Would highly recommend.

A year ago, I purchased my fully loaded 2025 Kia Sorento from Kia of Rockwall. At the time, the…read morebuying experience was great, and the customer service was one of the main reasons I chose this dealership. Unfortunately, the level of service has drastically declined. I've brought the same vehicle back to this dealership on two separate occasions to have it appraised for a potential sale or trade-in. Both times, I was given what appeared to be a random offer of $31,000 on a vehicle I purchased for $54,000 just a year ago. My Sorento is in excellent condition, yet I was never provided with a proper vehicle valuation, inspection report, or any paperwork explaining how they arrived at that number. As a customer, I expected transparency, but instead I was simply handed a number with no explanation. To make matters worse, I spoke directly with a sales manager hoping to get some clarity or a resolution. He showed little concern, offered no meaningful explanation, and made no effort to address my concerns. It was clear that once the sale was made, customer satisfaction was no longer a priority. I understand that vehicles depreciate, but customers deserve honesty, professionalism, and transparency throughout the process. If you're going to make an offer on someone's vehicle, you should be able to explain how you arrived at that figure and provide documentation to support it. Based on my recent experiences, I would not recommend Kia of Rockwall. The customer service I experienced when purchasing my vehicle is not the same customer service they provide today. I also won't be purchasing another Kia after this experience. I hope this review encourages the dealership to improve its customer service, communication, and transparency so future customers are treated with the respect they deserve.

I had an excellent experience at Honda of Rockwall. Dale and Grant provided professional, honest,…read moreand attentive service, making the entire process smooth and stress-free. I am extremely pleased with my new vehicle and highly recommend working with them

Disappointing Experience at Honda of Rockwall…read more I'm writing this review because this experience has been bothering me for some time, and I feel other customers should be aware of what happened. I went to Honda of Rockwall to help my elderly mother with routine maintenance on her Honda. She was visiting me and needed an oil change, and she also needed a tire replaced. Her vehicle is leased and has a warranty/service coverage that was purchased through Honda, which includes certain maintenance and tire-related benefits. When we went to Honda of Rockwall, we were told they would not honor the warranty for the tire because it was considered a third-party warranty and the vehicle/warranty had not been purchased through their dealership. Because I wanted to make sure I understood the situation correctly, I contacted Honda USA as well as the company that administers my mother's warranty. I specifically asked whether she could use the warranty at a different Honda dealership than the one where she originally purchased the vehicle. I was told that she could and that Honda dealerships with the appropriate agreement were supposed to accept the coverage. The warranty representative even told me that they had an agreement with Honda USA and that the situation I was experiencing with Honda of Rockwall was not how the warranty was supposed to work. At that point, rather than continue going back and forth, I contacted another Honda dealership. I explained the warranty situation before bringing the vehicle in and asked if they would accept it. They had no issue with it. In fact, another customer happened to overhear the conversation and told me that she had previously had the same type of coverage and had been able to get her tires replaced without the hassle we experienced. The biggest issue for me was not simply having to find another dealership. It was the amount of unnecessary time and effort this created for my elderly mother and me. My mother cannot get around as easily on her own, which is why I was more than happy to help her. But instead of being able to take her to a Honda dealership and get the maintenance handled, I had to make multiple phone calls, verify the warranty, speak with representatives, and ultimately find another dealership willing to work with the coverage. I understand that dealerships may have different policies regarding third-party warranties, and I understand that there may be paperwork or authorization involved. However, based on what the warranty company and Honda USA representatives told me, I expected Honda of Rockwall to at least work with us to verify the coverage rather than simply dismissing it because they had not sold the warranty. Since this experience, I have not returned to Honda of Rockwall for my mother's vehicle needs. I chose to take her to another Honda dealership instead, where the warranty was accepted and the situation was handled without the same level of hassle. Unfortunately, this experience left a very negative impression on me. I'm sharing this review because customers should know to verify whether Honda of Rockwall will accept their particular warranty or service contract before making the trip, especially if they are elderly or have limited transportation options. I had been meaning to write this review for quite some time because I believe customers deserve transparency when it comes to warranty coverage and service.