We always have a great experience from the service and sales team there at Group1 CDJR Rockwall…read more It's the only place I take my sons Grand Cherokee for service.

I purchased a Palisade today and my experience was excellent! Chris Miles was my sales guy and he…read morewas a gentleman every step of the way. He was an honest person to work with and got me the deal that I needed. His mom was also a sweetheart to my son and me. We were treated like family from the moment we arrived. I highly recommend this dealership to anyone looking for a great vehicle and also want to be treated in the old fasion way that business used to be done. Even the finance guy was personable and down to earth! I cannot say enough about how much I appreciate this company. I will forever be a Rockwall Dodge/Chrysler/Jeep/Ram customer! Thank y'all for an amazing experience and a GREAT deal!

I had the most complex issue with my radio screen disappearing in my Prius. I was sooooo beyond…read morefrustrated but Mr. Jacob was able to get another gentleman to unplug my battery and hard reboot my car. I'm the type of person who can't live without music so this was so very helpful and saved my pockets and tears! Thank you Jacob and the man who unplugged my battery so much, ya'll rock!!!

Don't ever take your car here. I brought my brand new vehicle in for a warranty item and when they…read morereturned it after 3-1/2 weeks it was covered with hail damage. Christian Connolly the service manager told me it was an act of god. Unfortunately for Christian, this was a storm that was forecasted and predicted to have "up to golf ball size hail" Dealerships have a right of bailment, this makes them now have to show that they had no other space for my car to be protected and that they made a "reasonable effort" to protect it. Which obviously didn't happen. Don't go here. They're a joke

I was trying to sell my Mini Clubman. Group 1 Ford in Rockwall beat the pants off Carmax and…read moreCarvana or any private buyers. Took only an hour and I got a free Uber back home (which was all the way to Allen, so not cheap). Ask for Cody.

This place is hit or miss depending on the employees. Called for a price on a alignment and the…read moregirl to schedule service asking questions like "who's car is it"? "does it belong to you"? "It's a Toyota, why didn't you take it to Toyota?" She couldn't work in a feed store. Why are dealerships self destructing is the question ?

I came to the Norm Reeves Subaru dealership to meet Jon Oliveras for a test drive of 2 different…read morevehicles. He was respectful of what I was able to afford and hooked me up with a beautiful 2021 Forester with very low miles and gave me what I wanted for my trade-in. The entire time he was friendly without any sales pressure; I felt he honestly wanted to help me get into a car I would love at a price I could afford. He called to follow up the next day and answered all the questions I had. Hands down, this was the best car buying experience I've ever had!

Received an email on 8/18/25 asking for my contact number. Sent it to them, as they said they…read morewould be in contact soon. Soon has not been in the past 10days.

I cannot express how much I appreciate the business I experienced here. I worked with a few people…read morehere in the buying process, but the salesman I worked with is Steve Tolliver. I've purchased two vehicles on my own prior to this, and the difference was drastic. I wasn't pressured to purchase that day, wasn't guilted into adding extra coverage or made to feel bad when I opted not to, and the whole purchasing process and test drive took about 1.5 hours. That's incredible compared to other dealerships. I look at my car (that was delivered to me for FREE) and I have only positive thoughts. When I was thanking Steve for being so wonderful and not pressuring me, what was his response? "That's the way it should be." YES! None of the fast talking, pressure sales, extra costs stuff here. Just helping me find the best vehicle and making sure I feel comfortable with the purchase. I cannot recommend this dealership, or Steve, enough. Please go check them out.

I leased a truck back in 2024, I've had some changes in my life and moved out of state. I have been…read moretrying for 3 weeks to talk to a finance manager. I've left VM's, I've sent emails, as their VM message says to do. So far, no response. I left another message with the front desk person; we'll see if i get a call back. Very disappointed.

Excellent staff, they were friendly and completely work in a timely fashion. They even helped me…read moreload my bike into the truck.

I had a frustrating and ultimately dishonest experience at Hiley Chevrolet, Rockwall, TX, on…read moreSaturday, March 21, 2026. To be clear, salesperson Michael Joyce was excellent--professional, responsive, and helpful throughout the process. I initially worked with him on Friday, March 20, and nothing that followed reflects on him. The issue arose in the finance office. After waiting roughly 3 hours, I met with the finance manager (forgot his name). Early in the conversation, he made inappropriate personal disclosures, including discussing his role as a pastor and firing an assistant pastor due to an incident/ military combat PTSD. This was unprofessional and irrelevant. I came in pre-approved through USAA at a competitive rate (my credit score is in the high 700s to low 800s). I made it clear I would only consider dealership financing if they could beat my terms. After reviewing their offer, I declined and chose to proceed with my own lender. At that point, the finance manager stepped away briefly, then returned and said they could no longer complete the deal, claiming the dealership would "lose $3,000" if I didn't use their financing. This contradicts the agreed-upon out-the-door price finalized with the sales team, including sales manager Ivan. The deal was effectively withdrawn solely because I refused their financing. This suggests the pricing was contingent on backend profit from financing--something that was never disclosed upfront. I would not recommend this dealership. Be cautious: agreed pricing may not be honored unless you accept their financing.

Your service manager, Jennifer, is outstanding. She exhibits care & concern for the customer and…read moreis so helpful to resolve service issues quickly. As owners of a new Hyundai Tucson, we are extremely pleased with Clay Cooley service department.

Service department is great Service writers are extremely…read morehelpful Car was sparkling clean when I picked up, and it was ready when promised

My experience was Amazing! I have bad credit and they found…read moresomeone to accept me. My sales guy Cash was totally Amazing! Kept in contact with me. And Chris the cool financial guy was awesome and totally entertaining! Thank you guys for making my car buying painless!! Totally recommend Kia of Rockwall!!

The sales staff is usually amazing. Hank is absolutely wonderful and when it's time for us to get a…read morenew car, we will 100% hope he is still there and ask for him personally. He made buying a car fun and easy. The two stars is for the service department. We had our initial first visit scheduled and it was unscheduled by the service department. From there, it was extremely difficult to use our portal to make a new appointment. We finally were able to get in only for Jaela to immediately lecture us on the wait. I'm sorry, but we would've been in much earlier if YOUR service department hadn't previously canceled our appointment. Jaela told us our wait for an oil change would be "one, maybe one and a half hours"... try TWO AND A HALF HOURS later we were still sitting there. Even though there's a sign that even says it could be done in 60 minutes. Their sales department: WONDERFUL. Their service department: could take lessons in being nicer to customers and step up their game some.

Love this place will buy all my cars from them. Marlon Brown is the best car salesman i know.read more

I was helping my 85 yr old mom shop for a Honda CRV. I called Honda Cars of Rockwall about a…read morespecific car they had listed online. Will Hunt was our salesperson & I cannot say enough nice things about him. He worked extremely hard to make a deal within my mom's budget, which was all done by phone since we live 1.5 hr away. From the time we arrived at dealership until Mom finalized the purchase and hopped into her new CRV adorned with a giant red bow, was an absolute wonderful experience! Will Hunt is the absolute best- honest, kind and follows through with what he says, we are so appreciative to him. Ray in the finance & warranty dept was also very helpful & informative. If you're shopping for a Honda- save time and head over to Honda Cars of Rockwall and be sure to ask for Will Hunt, he'll take good care of you!

The staff was very efficient and honest They whole process went smoothly. Thomas was our sales…read moreperson and worked with us. Looking forward to a long working relationship with this dealership.

This dealership is absolutely ridiculous. I purchased a vehicle here and within less than 30 days…read moreof having the car it is no longer drivable. The seller lied about the vehicle's condition. They provided misleading information and hid the fact that the vehicle has major issues. After contacting the dealership the "manager" Donald Williams gives me the run around for 2 days and refuses to take my calls. He even hung up the phone while trying to explain all of these issues. The vehicle has now been towed to 3 different mechanics. I had the car towed to another Cavender dealership near me (as I was instructed to do) where they proceeded to tell me that they are not even able to operate on the vehicle be they don't have the adequate system to do so. This has been the biggest headache and also unlawful on their part. I have been trying to get in contact with a supervisor but the so called "manager" Donald Williams refuses to give me their contact. I am completely shocked w how they run their business. This is an absolutely horrible place to purchase a vehicle with horrible management. I have been without a vehicle for almost 2 weeks now be they sold me a piece of junk and refuse to offer me a solution. Do not purchase a vehicle here unless you want to go through the hassle of having to file complaints w the attorney general, tx department of motor vehicles, and hiring an attorney to pursue legal action due to their unlawful practices. Save yourself the trouble.