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Rand Bees Rescue

5.0 (1 review)
Open 1:00 pm - 9:00 PM

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8 years ago

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Dan's Pest Management

Dan's Pest Management

(172 reviews)

My wife noticed a scratchy sound above her in our living room. She called a company that sounds…read morelike an Arnie movie from the 80's. They wanted a small fortune. Dans came in and saved the day. This is an honest company and I hope the owner never sells to a corporation. They all rock.

I reached out to Dan's Pest Management Inc. for pest control service for three units I manage in…read moreBakersfield. At first, everything seemed professional. They responded, showed up, and provided a quote. However, the experience changed once I started asking questions about the one-year service agreement and billing. Before signing any contract, especially one that locks me into service for a full year, I believe it is reasonable to ask clear questions about the billing cycle, payment dates, and whether anything would be prorated. I asked a simple question: if I signed and paid on 5/11, would my billing cycle start from that date, or would I still be billed on their regular cycle and lose part of the service period? I was not asking to avoid payment or get a discount. I simply wanted to understand what I was agreeing to before signing. Unfortunately, Rachel in billing did not seem clear on the answer, even though I had already discussed some of the details with Dan. That made me uncomfortable because billing and contract terms should be clearly understood by the company before asking a customer to commit for a full year. Instead of calmly answering the question, the tone changed and it felt like they became frustrated that I was asking about the contract at all. As a landlord who does not live in the Bakersfield area, I have to be extra careful about who I hire to service my property. I need to make sure the property is being properly maintained, the billing is clear, and the agreement is fair before I sign anything. Asking questions about a contract should not create tension or attitude from a company. I was genuinely interested in starting service, but this experience made me feel uncomfortable and hesitant. A customer should be able to ask basic contract and billing questions without feeling like they are being a problem. To me, that is not good business, especially when the customer is being asked to commit to a one-year agreement.

Encite Pest Solutions - Owner/Operator Mike Lopez (left) and Vice President/Technician Adam Lopez (right)

Encite Pest Solutions

(22 reviews)

TL;DR: Great pricing, excellent customer service. Thank you Encite!…read more Early this year we had some termite issues in the home we had just purchased. I did my rounds in attaining quotes from the big termite companies, they were very expensive and told us we had other pest issues we would have to take care of when initially we just called for termite/fumigation. Ultimately I got a recommendation for Encite. At our first meeting Mike was honest and straight forward and didn't try to sell us things we didn't need, we knew we had to take our business to them. Mike confirmed what we assumed already about the other companies that they had lied to us about issues just to upsell their services. Since the fumigation we have had no issues and have since become quarterly pest control customers with Encite. Adam has been attentive to any issues we have with pest, we used to have a lot of ant issues and we no longer have those large ant infestations we would normally always expect after rain or in the summer.

They scheduled a time window for my first service from 11-1. Then got a text requesting 9-11; I…read moreagreed to the change. Then no one showed up. I called and they said they screwed up. They asked if I could abide by the first schedule of 11-1 and I requested a more specific time rather than the two hour window (since they missed the first window). Adam said no; "that's not how we do business", and when I said that is unacceptable he hung up on me. The rudest people.

Rand Bees Rescue - pest_control - Updated May 2026

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