Had a flood in my house on a Saturday night when my dishwasher broke. They answered the phone at…read more10:00pm and the lady promised someone would be here in less than an hour. They showed up and vacuumed up the water with their truck in no time. The fans they left were REALLY loud but did the job. Came back on Sunday morning to check. The two guys were professional and did a good job. Wish those fans weren't so loud but they acted so quickly it kept my walls and carpet from being damaged. They didn't repair the hole they cut in the drywall under my sink but they gave me the name of a contractor that does insurance work.

From the owner: Whether you've experienced a fire or water loss in your home or business, or you're simply looking…read morefor professional cleaning done right, you've come to the right place. Our services include: Commercial and Residential Carpet Cleaning Nightly Janitorial / Commercial Janitorial Cleaning Hard Floor Maintenance Flood and Fire Mitigation Water Extraction Window Cleaning Upholstry Cleaning Tile and Grout Cleaning Post Construction Cleaning

Excellent Customer Service! Professional & Friendly. Mandy quickly scheduled us to have an…read moreadditional light outlet installed above our kitchen sink. Justin arrived on time, answered all our concern questions, did a fantastic job and thoroughly cleaned up when done. Highly recommend!

We had a new tile shower put in by them. Travis did an awesome job. Thomas did the plumbing and was…read moreawesome. They were always on time and clean . I highly recommend them.

We had such a great experience with Rene and James! I accidentally got a penny stuck in our drain,…read moreand they came out and fixed the issue so quickly. They were incredibly friendly, professional, and communicative throughout the entire process. I really appreciated how kind and efficient they were. I would absolutely use them again for any future plumbing needs and would recommend them to anyone looking for reliable plumbers! Thank you, Rene and James, for the amazing service!

I called Cisneros Brothers because I was hearing an unusual noise coming from my HVAC unit while it…read morewas running. I wasn't home during the initial visit, but someone was at my house to let the technician in. The technician spoke with me over the phone and told me the unit was old and needed to be replaced. He also offered to come back on my day off, and we scheduled another visit. The next day, I discovered that the main access panel on the HVAC unit had been left open after the first visit. That was very concerning. It made me wonder how something that important could have been overlooked. I decided to get a second opinion from another HVAC company. They immediately noticed the open panel, closed and secured it properly, and fixed the issue without recommending that I replace the entire HVAC system. Based on my experience, I recommend getting a second opinion before agreeing to replace your HVAC system. I was disappointed that such a basic issue was missed, and I'm glad I sought another opinion before making an expensive decision.

We had a kitchen fire. These guys were great, helped us get a place to stay, packed and removed…read moregood stuff, stored it til we were ready to go back. Delivered it and always made sure our questions were answered. Special shout out to Patrick, Shane, Skyler, Nathan. Inceedible job. They worked with our Ins. to make things right. Definitely worth their weight in gold.

I had a great experience with this company from start to finish. They're very professional,…read morefriendly, and provided excellent customer service . Martin went above and beyond , highly recommend this company.

Several weeks ago I noticed that the bottom corner of drywall in my bathroom looked a little off,…read moreit looked like it may have been soft and was moving away from the baseboard. When I touched it I could tell it was soft and frustration set in as I knew that had to be water damage. I searched for a company to come out and take a look and came across 911 Restoration. I gave them a call and Eli came out that same day to take a look. A quick check with a meter confirmed my fears that there was moisture in several areas of my bathroom behind the wall and under the floor. Eli was very helpful in explaining the process and staying in communication with me while I waited for a decision from the insurance company. He helped me through the entire process and even when the claim was denied by insurance due to it being a "slow leak" Eli did his best to help me get the work done at the lowest cost possible since it was coming out of my pocket. Through the entire process Eli's been in contact with me letting me know where we were and what the next steps were from the demolition process to the new drywall being installed, flooring and tiling done and more. The work was great and despite the pain of paying for it all out of pocket the bathroom looks great and my wife and I are very happy with the end results. Big thanks to Eli and the guys at 911 for helping us through this tough process and giving us great work.

WARNING: DO NOT TRUST 911 RESTORATION OF BAKERSFIELD…read more Read this before hiring them. I am writing this review to warn others about my extremely troubling experience with 911 Restoration of Bakersfield. If you're considering using them--especially through your insurance--please think twice. I hired them (through a referral from Farmers Insurance) after a water-related incident at my home in December 2024. What followed was a complete nightmare of negligence, poor communication, property damage, and what I believe to be highly unethical behavior. Negligent Work Caused More Damage: Their team failed to properly cap a hot water line under my dishwasher during remediation, which led to additional, serious water damage throughout my kitchen. Rather than own up to their mistake, the company--through a rep named Denia--denied responsibility and tried to shift blame to another contractor. Encouraged Me to Mislead My Insurance Company: Denia directly instructed me to have a plumber falsify a service date and label the work as "leak detection" so I could open a second insurance claim. She also claimed to have spoken with Farmers Insurance and said the second claim would be approved. I refused to follow through with this dishonest plan, but I did file the second claim based on her suggestion--which caused even more confusion and stress. Mishandled My Property: They damaged a $400 baby stroller during storage and failed to return a small but valuable cabinet item ($50). Denia never gave me a full inventory of my packed belongings and avoided accountability for the missing and damaged items. No Accountability, No Resolution: To this day, they have not taken any steps to fix the damage they caused, reimburse the lost or broken items, or even provide an honest explanation. Their rep continually dodged responsibility and refused to communicate transparently. My Advice: RUN. Between their shoddy work, misleading guidance, and unprofessional behavior, this company has caused me more stress and financial loss than the original water leak ever did. Save yourself the time, money, and heartbreak. Avoid 911 Restoration of Bakersfield at all costs.

I cannot say enough good things about Emmanuel! From the start, he was incredibly schedule…read moreflexible, working around my busy life to find a time that suited me perfectly. He was absolutely professional, friendly, and courteous, always taking the time to explain the process and answer my many questions with patience. His transparency and honesty about the scope of the work and costs gave me complete peace of mind. He tackled the mold issue efficiently, leaving my home spotless and safe. If you need reliable, high-quality mold remediation, look no further, as Emmanuel is the best!

We called Emmanuel, the owner of Alpha Water and Mold, for a water damage due to a kitchen sink…read moreleaking. He came on the same day, and gave a very reasonable pricing quote. He explained everything in detail patiently before he started the job. He kept us informed and sent photos for every process. He honored his original estimate even after he found out there was more damage. He is very knowledgeable and professional! Great experience working with Emmanuel. Highly recommended!

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

I reached out for a quote for 2 water heater replacements. My estimates came in at 4500- 5800 for…read moreboth. Here is their response. Okay great. With permits I can replace 2 for you with new shut off valves and lines with permits for $11,000. This includes 2 new units all installed with a 1 year warranty on workmanship and a 6 year manufacture warranty. When do you need these installed?

John from ACR exceeded expectations. He responded super fast, arrived quickly, and got the job…read moredone quickly. You can just tell that he has a TON of knowledge and experience literally oozing out of him. You can rest comfortably knowing that he has the skills and know how to take care of your issue. He had the right tools and right attitude, great communication, no upsell, no BS. ACR quotes a very fair price and stuck to it, no nickel and diming, no glitz and glam, just an honest guy who got the job done. Thank you John and ACR. Don't even think twice about the few number of Yelp reviews. No need to contact the "highly rated" with high number of reviews. These guys are legitimately awesome.

When I contacted ARC Services by text, I received an almost immediate reply from John. After…read morelistening to my problem, he said they could help and were at my residence within two days. Mike, the technician, arrived and did a very through cleaning and removal from under our mobile. He took his time and did a great job. I would highly recommend John and his team for any services that they do.

Awesome service. I called Sergio mid afternoon while he was doing a job an hour away, he promised…read moreto squeeze me in and did so. Sergio explained the process and how long it would take to complete my three rooms; he delivered on his promise. Give Sergio and Plus 1 Carpet Care a try.

I corresponded with this business because I'm looking to get the carpets in my boat shampooed. I…read moregot a response somewhat quickly from Sergio. He told me to give him a call so he could go over packages or deals, etc. I called him, he asked for pictures of my boat in the area I want cleaned which I sent to him. We spoke on the phone and arranged a time and date for him to come and do give me a more clear estimate and possibly do the work. When that time/date rolled around a few days later, I got a no call/ no show. I like to give people the benefit of the doubt, and I thought maybe they just got too busy and that he'd follow up the next day. Nope. Never heard from him again.