Score 10 they were just so nice and courteous the l don't remember the lady who works at the front desk was so very friendly and professional Shelia is really great for customer service. read more

Use this crew to service multi apartment complex's. Very professional and uphold a standard to their approach which I appreciate. Anytime I call them out, they are there. Can't recommend these guys enough! Special shoutout to Vincent. You are awesome bro! read more

Unfortunately only use them cus my truck to a dump lol. But the toung man was quick. He called me gave me approximate arrival time. He showed up and got my vehicle to my local shop. Worked great. Recommend read more

Towed my new van from my designated parking spot, with parking placard in window...go figure

On September 26, my vehicle was being towed by Ramos Towing. During the process, the driver failed to properly secure my car, causing it to fall off the tow truck and collide with another vehicle mid-tow. Following the incident, I spoke with Vince R. from Ramos Towing, who initially assured me that he would take responsibility for the damage and have my vehicle repaired. However, after several weeks of delays and excuses--including claims that he was out of the country in Europe--he ultimately left my car in disrepair. I want to make Ramos Towing aware of this situation and hope they recognize the serious issues with how this matter was handled by their employee. read more

This company should be ashamed of the way they treat people -- especially families connected to a senior living community. My brother's car was towed from a senior apartment complex, and we were charged an outrageous amount to get it back. Most seniors are on fixed incomes, and towing vehicles from senior housing without compassion or understanding is completely wrong. We spoke with a man named Victor, who was extremely rude, dismissive, and unprofessional. Instead of trying to help or explain the charges, he was combative and had zero empathy for our situation. When asked about the 10-mile towing rule and the excessive after-hours fees, he gave misleading information and refused to work with us in any reasonable way. This company's behavior feels predatory and discriminatory, especially toward seniors and their families. We plan to report Victor and Ramos Towing to the proper authorities for review and investigation. No one should have to deal with this kind of disrespect or financial exploitation when already facing a difficult situation. I strongly recommend avoiding this company at all costs. Ramos Towing needs to be held accountable for its practices -- or shut down altogether if this is how they choose to operate. If you've also had a bad experience with this company and want to join in reporting them, please contact me directly at Santanamachelle@gmail.com read more

U-Haul broke down and Ramos Towing picked up the job to tow it. they lied and said 20-30 mins. Im still waiting and it's been 3 hours so far. read more

Parked my van just to use a restroom and they towed my van under 5 minutes and charged me $360 to pick my van up from their yard. I don't recommend this towing company at all they just ...... read more

They could have been polite, less vulgar and could have towed my vehicle on a flatbed instead of tearing up the underbody of my car. The SSPCA was kind enough to UBER me home. I wasn't dressed for the cold weather and walking 20 miles to my home at 69 years old. read more

Ramos towing have contracts with senior apartment companies to tow these elderly people's cars for a number of reasons including expired tags. Some of these people have health issues, are sick or in hospice and this company swoops in and tows their vehicles. no notice issued and they charge a ton of money to get the car back, they should be ashamed of themselves. Some people will do anything for money read more

This company has a predatory agreement with low income senior apartments (The Verandas) in Sacramento. Will tow your car for expired registration on private property. No notice. They also lie and say the car is not drivable when it is and don't want to provide any receipt or paperwork. Borderline illegal and immoral. read more

I have to say for a towing company they are very personable, fair, and helpful. They were very helpful with my daughter's Ford Focus. They valued our time and even gave my daughter instructions to help her avoid getting towed when someone is in her spot. read more

towed my daughters electric car than was parked in an electric spot from private property without permission from management .

these bitches took both of my cars when I have stickers dumb ass towing service dont trust them

They towed my car in the middle of the night because my tags expired 4 months ago too soon. Talked to Agent at DMV and was told they weren't supposed to tow until my tags had expired for 6months. That was so cars that didn't pass smog the owners could have the necessary work done. read more

This is the worst tackies tow company ever. It's amazes me how they are so quick to take your car, but trying to retrieve it let alone get someone to answer. The phone is almost impossible. My car was told from my apartments and I totally understood why however to go retrieve it they had me waiting outside for an hour and 36 minutes Just for me to get a phone call telling me that they're running behind. It was so unprofessional and they didn't care. read more

They ILLEGALLY TOWED MY CAR & THEN REFUSED TO BRING IT BACK. When I saw my car gone I I was beyond upset crying , couldn't breath,chest hurting... I called them twice guy says - I will give you address but you have to come pick it up. Manager from business even told them car shouldn't have been towed.. When I get to location 2 hrs later I asked for paperwork and they said - "OH their isn't any" It's already in front lot your good to go & Thank you"..... So theirs no order or service call for tow.. When I get in my car it wouldn't start-- somehow my battery dropped and car loses power now if I hit a bump to hard... Due to being so upset I gotta go hospital::( Ramos Towing - their a NIGHTMARE - and what they highly illegal!!! read more

These people are bottom feeders. They act tough, but are actually just a bunch of poor people with sub-70 IQ running the show. They have no idea what they're doing or why they're doing it. Any company that contracts with them for towing is similarly sleazy. Wait until they find out they unlawfully towed a car and are charging more than it's worth in "collections". read more

This tow company comes where I live and seems to us here they sit and wait to see if you gonna park in the handicap with a placards to tow your car as soon as you turn a corner! Remind this is a senior citizen apartment complex!! My son dropping me off at home and he wasn't in my house for one minute and he was out there pulling his car out of the parking spot!! and I was watching him and told him to stop and he didn't and he charged me $150 just to put the car down right there and ain't even moved it from the parking spot!! I will be going to the city manager's office on this tow company soon!! it's no good. Stay away from this towing company.!! read more

Ramos towing have bad service,they charge to much and they have no mercy they just tow your car and not letting you know.,now what would I do now I have no money to pay for the car my husband sick I'm the only one working that's my only transportation to work.ramos tow you guys are the worst... read more

Ramos Towing financially burned me and charged OUTRAGEOUS tow fee plus all their "additional fees" in order to get my car! They even charged me an extra $15 to use a credit card! I am a senior citizen who lives on a fixed income as million of Americans do. The tow company knew that cars in the lot were owned by seniors since they towed my car from senior apartments! Thete is Nothing good can I say about this business! Wish I could give a negative 100 review! read more

They tow people cars at places they shouldn't and they want to say it was management when it wasn't at all cause if you parked at anyplace that has visitors parking and or as anyone knows if it not covered parking or number then it's space for visitors to park but for me I was parked in space I could park which it's handicap and all my placard up and all I walk out and bam my car is gone and I wasn't even at the place long and then we called to get the car they told us a time when was literally 7 hours after they took the car and when I know any tow yard I encountered with could just go and get it unless u got a hold on it but anyways they also charge over prices when they shouldn't... this company is horrible and bad for business they have rude people working and all and how they speak to costumers and all it's crazy. Too me I don't even give them a full 1 star at all with the experience I did with them.:. I swear if they was raised right I know their moms will be totally upset how they talk to females but change when a man is around and all anyways yea babe for services I will never ever consider them read more

"I had an absolutely terrible experience with this towing company. My car was towed for no valid reason while I was briefly inside a paint store, just a couple of minutes. The store confirmed I was there, but the towing company still refused to release my car unless I paid a $400 fee. It really feels like the paint store, their landlord, and this towing company have some kind of agreement because multiple people had their cars towed that same day. This is a blatant abuse of power and completely unprofessional. I strongly advise everyone to avoid this company at all costs! read more

Illegally towed our vehicle- based on reviews seems like a recurring problem. When came to pick up the vehicle, they were hyper aggressive. swearing and name calling the entire time. On top of that, our car was scratched and got dirty from some strange goop. will be reporting to the better business bureau and see you in court. If your looking for an honest towing company I beg you to look elsewhere. read more

where do I start. There behavior resembles a lot with broke people . He made his paycheck off of me. I reached out to them at 7 am. I told him the car is under my brother's name. I am the driver it says on insurance as well that I drive that car. he said as long as you could have his ID or photo of his ID i can release the car to you. The guy gave me his address and said we will be there in an hour or one hour 30 minutes. I asked him why he towed the car from in front of my house where its parked every night from past 5 years. He said the car had no parking permit and I had to tow it. The permit was there he just did not see the permit and he did not wanted to admit it. it almost sounded like he was eyeing the car. and one night he got the reason to tow it which i am still not sure if its true or he did something to get the permit to fall off of dashboard. long story short, I got to the address he gave me . Once I arrived I asked him how much longer because I have been here more then 1 hr. 45 minutes. he said the driver will be there soon. then he went on ordering me that "come back at 2:30 I will give you a discount". I had to call out of work because this man had no sense of time management. He told me this while I waited at Ramos towing parking lot for more then 2 hours and I told him multiple times like I just need my car back. I told him this at least more then 3 times. when he told me that " come back after 2:30 i will give you a discount" I actually thought he is never going to give me my car back. he charged me unnecessary fees. $100.00 extra because he had to dolly my car because my car is electric. That is a lie. My car is electric. My car is hybrid. It runs on gas and sometimes like once's in a month on battery. Car did not needed to be dolly. He Lied to me. I finally got my car back after begging him to give me MY car back that i made the payments to. I finally got back home at 4 pm. and this whole things started at 7:00am. In person interaction was very rude. I am not very sure who I spoke to because he had no name tag and no curtsey of introducing himself to me. he was on the phone the entire time At one point I thought he might not give me my car back and I did consider getting the cops involved. here is the price breakdown: Towing charge $300.00 ( this includes the 100.00 dolly charge) labor :100( I am really not sure what labor they did) storage: $85.00 even though I had been trying to get my car back from 7: am Extra gate fee charge: $100.00 I am not sure what that one was for since both of the gates are always broken and I checked with my office thy usually have the key to get in. and god forbid you try asking questions about the bill they give you to sign. He did not like that at all. read more

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My car suddenly stopped while driving on the freeway and within a minute of being stranded in the middle of a busy highway, Vincent and his employee showed up behind me and offered to help! They were Godsend. They offered to help and took my car where I needed them to drop it off. Your kind gesture won't go unnoticed and I wish you and your business many blessings to come! Thank you again! read more

Ramos towing did a great job loading the car & dropping off at Frank's Automotive. Thank you

Illegally towed my vehicle from my apartments. They personally targeted my car, towed it 3 times. They came to my apartment on a call from the security officer there for a different car that didn't have a parking permit, seen my car and towed it or should I say stole it. 2012 bmw 750i. This company are car theives read more

100% zero rating! Worst towing company ever with lame ass excuses as to why they towed my car. These are some broke people activity and only want to pick days they wanna tow truck to get money. My husband parked our car along the paint shop that's near the Human Resources Center in Downtown (close to Co-op) & got towed today. Mind you yesterday we parked there with alot of other people but not one was towed away. I'm sure everyone who parked there did not read any "No Parking" sign that was almost hidden under the trees that were along the parking area. We never saw it yesterday, my husband parked in the same exact spot today and did not see no sign. Even the paint shop workers told my husband they didn't not call no towing company for people who parked there but didn't go into their shop idk if that is true on their end be that would've happened yesterday if they really care about their parking spaces. But today a man who works in this towing company woke up and thought he's broke and decided to take our car to get paid & wanna talk smart over the phone. Do better because people also looking for a better living & getting errands done in a day but would rather ruin peoples day by first taking their only transportation & charging $309 and that made my husband missing out on some hours of work. Do better this company and check on your workers, because if this was done to you, y'all wouldn't like it. read more

I feel the Ramos Towing company is very professional, kind and courteous! I highly recommend this company!!! I was in need of immediate help and the Ramos Towing company responded quickly and thoughtfully!! Thank you!!! read more

I just want to let everybody know about this piece of s*** towing company. They told my mother's car and are supposed to be bringing back to her mind. You, my mother is at a lung transplant meeting. And they told her vehicle. My mother is running low on oxygen and sitting on the side of the road. When they said they would come, get her Uber an hour ago. And have left her waiting there. And then when I called to find out where they are. He wanted to cuss at me and tell my mother to find Her own ride. When I live in a different state, this company is a piece of s*** and I hope their karma comes back to bite them. 100 f****** percent. read more

I was an a car accident and they came to pick up my car quickly. The service is top notch. They asked if they could help me with anything else and made sure that I was taken care of before taking my car. You won't regret calling Ramos Towing! read more

These people towed my car five miles, had my car for less than 45 minutes and charged me $400. There was no office or front desk to make a payment at and no one available to process payment. These people need to get real jobs and stop stealing people's property to hold for ransom. read more

We got a flat tire on the freeway and Vincente was so kind to stop and help us change the tire and put a spare on! I definitely recommend him and his towing , thank you so much for saving our day! read more

Ramos Towing - Towing Near Me - Sacramento, California

Absolutely inconvenienced by lack of professionalism / follow up and basic customer service skill. Called a day before to setup a scheduled tow to avoid violating parking rules where I had to leave my car , He Sounded irritable and short toned but he did let me know that if I waited just a few hours until a weekday the price would drop 100 ! I took his advice gratefully and reiterated that i needed to be sure and did I need to book it as an appointment , he reassured me to just call n the morning and he would have a driver give me a 25 min heads up to meet at the address I provided at the beginning of the cqll in order to receive the total cost estimate Called at 8:00am and he picked up irritable more so than the first time already at Hello!? Why? I'm already distressed it was extremely off putting AGAIN ,but I went against my gut smh and I get he is human and maybe it had been rough weekend ? I just Kept trying to give hope and benefit of the doubt! I remind him we had just spoke and my situation to spark his memory He proceeds to tell me no one would be able to meet me there until AFTER lunch times 12:30-1 ish no later than 1:30. To my dismay and confusion ( because he assured me he understood the urgency just hours before and that I didn't need to book, but why was I served as if I called in real time on the side of the road now !) I still graciously agreed , to which he assured me someone would text me when they head my way . I felt a bit discouraged but agreed and hung up as he had not reconfirmed the pickup adress nor professionally informed me of the next steps??? Just wait for a random text from a driver n go meet him ? No payment info of what was accepted how that worked . Needless to say it is currently 3:05 pm ...NO CALL BACK NO TEXT NO UPDATE NOTHING. and my car was towed by the establishment at 2:55 ! I guess someone had a more expensive tow this am and professionalism went out the window A simple call back or realistic projection would have def not wasted my time hopes and money ! Very displeased read more

Ramos Towing, Thank You for providing great customer service!!! If you're looking for a fast, reliable and affordable place, this is your place! read more

These thieves went through my car and stole some tools and a floor jack. I can't stress it to you enough to not use these worthless f*@#ks!! It's bad enough to get your car towed but than to find that you have had your stuff gone through like it was theirs to do so. Lowest of low scums. read more

Such great service! I had originally called another towing company which was not very far from me (mind you I was 3 blocks from my house) and had me waiting on an intersection for over 40 min. Ramos towing happened to pass by and offered help without asking and since I lived close by took it to my house. This good samaritan, friendly guy didn't even charge me. Whoever this man is, if you're reading this, thank you so much! Who knows how long I would have waited for the other company. read more

Ramos pulled through big for me. Car broke down during busy traffic and thought I would never get out. Dave showed up and he was able to get me out and on my way. 10/10 would call them again, hopefully I wont need to, but if I do they are first on my list. read more