I left my car at a business that was supposedly on top of their parking lot space and I feel so blessed to have Rincon Towing in charge of towing my car before I could get to it. They were very quick and responsive and did not damage my car at all towing it a staggering 5 miles to their beautiful lot near Stockton avenue. I called Monday once they opened (towed Saturday morning despite their office being closed Saturday and Sunday) and was told the storage fee over the weekend almost doubled the towing charge ($290). They were very precise with the cost giving me the exact amount I had to pay, except for the extra $14 for using a credit card but that's my fault since I left $500 in cash in my other pants that day. I only have one issue with management - why not charge more? People rely on their cars; we live in a car centric society. You'll make money hand over fist! The sky's the limit! What's the cheapest used car nowadays? $8k? $9k? You'll have everyone who involuntarily requires your service make sure your exceptional business lives on forever, and then some. And while you're at it, take a day off! I read 4 day work weeks make employees happier, why not close your office on mondays too? That way you can charge customers more in after-hours fees! It's a win-win scenario. This company has done the impossible. They've made me miss meter maids read more

Vehicle was towed by Rincon Towing. Immediately after the tow, I noticed loose/damaged underbody sealing that was not present prior. I documented the issue and followed their process, including emailing photos and calling multiple times for follow-up. Despite this, I was not provided any documentation (photos/footage) of the vehicle prior to towing, and communication from their supervisor was unprofessional and unhelpful. The vehicle is brand new (~2,500 miles). I also had it inspected by Honda technicians, who indicated the issue appears consistent with something being pulled or disturbed, rather than normal adhesive failure. I attempted to resolve this directly with the company before leaving a review, but was unsuccessful. I'm sharing this for transparency and would still prefer to resolve this matter professionally. read more

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This company doesn't accept tap pay and I didn't have my wallet on me. I called my bank and got my card info tho and had a picture of it and was prepared to give them all of my card or bank information but they refused to take my info manually. They wanted to keep my car longer so they could charge me more. Having your car towed is already a bad day, but these people really know how to make it worse. read more

(Would give 0 if possible) This company is an absolute scam. They charged me over $600 for less than 48 hours of holding my car. When I asked if I could pick it up on the weekend, they told me NO. Then when I went in today, suddenly they said I actually could've picked it up on the weekend but only for an extra charge. So which is it? They clearly just make up rules to squeeze more money out of people. And let me be clear it's not even about the money. I paid it. It's the dishonesty and straight-up scamming that makes this place the worst. They don't care about customer service or fairness, just finding new ways to take advantage of people. Save yourself the headache to avoid Rincon Towing at all costs. read more

Complete lies, but whatever. The damage was not there prior to having been towed, we have photos to proof that. Again, shame on you for not doing your due diligence read more

I just couldn't afford it BUT this business is a breath of fresh air. I had my Nissan towed in May because of my negligence. Every time I called I was treated with kindness and respect. Their rates to me make sense, I just had so many obstacles in my life I had to make the decision to let my car go and suffer the loss. This is a very honest company I know because when allowed to obtain my belongings EVERYTHING including my cash on hand was still in view inside the vehicle. I will eventually pay off the fee that they c charge to dispose but just needed to state they are fair & honest regardless of the people who have said in their reviews negative things. If they had not been in a place to be towed it's not Rincon's responsibility to reward them. God bless the whole staff. read more

I have never dealt with such a rude dispatcher, who refuses to give her name. Any business knows that the person that answers your telephone is the face of the company. She is a poor representation. She lacked professionalism, kindness and most importantly compassion. Our Silverado Pick Up was towed from GIO apartments even though we are on the lease visiting a family member. We tried to get our truck during the first hour of being towed and we were told we are unable to get it til tomorrow morning. We live out of town with no vehicle to get home. The dispatcher who we spoke to refused to give her name 3 times and hung up on us 3 times. She made it clear she had no interest or concern with our situation. Upon talking to Sean, Rincon's Manger, he too had no concern with our situation. I understand you may have procedures but the problem is there needs to be a human element. It's called COMPASSION!!! I am sure if "dispatcher" as she likes to call herself or Sean would have been in our situation, they would have appreciated a kinder tone and a more understanding individual, who may have found the compassion to be able to return the vehicle so that they could have gone home. I would highly recommend to stay away from this towing service. I'm sure there are many more tow services to choose from in the Sacramento area that have a kinder and more compassionate demeanor. read more

over priced and tows cars for no reason to get money janky a$$ company and whoever runs this place is rude and disrespectful

Over charging! Not professional! In Rincon towing : Pick up truck - means semi truck They charge to ship my pick up truck like a semi truck price! Don't lose your money order this lying company to tow your equipment read more

I made a mistake and got towed. Despite this, and what would normally be a frustrating experience for anyone, Rincon was actually extremely helpful and kind. They are just fulfilling a service, I can't blame them. I was able to get my car back the very same night it was towed. Even after hours! Yes, this incurred a fee, but that is their right since someone had to come to the office to release my car (pretty late at night, mind you). The manager was quick and efficient, and the originally quoted amount was actually a little over $120 LESS than he thought. The manager was efficient and patient during the whole process. And since I drive a Tesla, I was worried that they might damage it (since you must use dollies or a flatbed), but they were smart and knowledgeable enough to tow it from the back so the rear wheels did not get damaged! An embarrassing life lesson made easier by the nice guys at Rincon. Let's hope we never see each other again xD read more

OK, some people may find this under the circumstance odd, but I must say that this is a pretty good place to deal with. I parked in the wrong spot and my car was towed.Rincon was there right at 8 o'clock and I was able to get my car in less than 10 minutes. The guys there were very friendly and courteous and made this process easy. Thank you all for your great service and for treating me with respect read more

These guys are parking sign vultures, they keep spotters in parking lots downtown and will pounce onto your car at a moments notice then charge exorbitantly high fees to recover it after you spend hours locating it, after it was practically stolen by these crooks. read more

Zero stars. Rude and unprofessional. Needed a tow tonight, yes it's nasty out and the worst night to need a tow! But the person on the phone was short, rude and unprofessional! read more

The other reviews here speak for themselves. $450 for a mile and a half tow. Business owner had to afford his muscle car somehow right? This review does not speak for the employees of rincon towing but certainly does speak for the owner. read more

Got into an accident on Thursday 25th. After the ambulance helped me out and waited for PD for 15 mins my breathing was too critical to risk any longer. So today I had a friend help take me to the tow place to figure out what we need to do to get the insurance to fix the truck. 1st I have to very point of documentation to give them. 2nd I have a letter from my mother whom got the car and stated I am authorized to get things out and over see getting it off their lot as they charge astronomical prices. I was told that they need a physical copy from my mother who is in Florida. Then. The officer who took down the wreck marked the car as "stolen" in his report! (Does this happy a lot with rookie cops?) He is also the one that submitted the accident as a Hit & Run because the EMT wouldn't risk my health (as my blood pressure was sky rocketing) and after 15 rushed me to closest hospital. Luckily I saw the blank lie and incorrect info submitted by the officer and when I saw a cop in the ER to see what happened he was looking for me cause he was told the same thing. But back to this awful company!! The lady was super super rude on the phone, the proof I had at the counter wasn't adequate enough for him. (I mean insurance card, date and report of accident, photos, ER docs, notarized letter from my mother who helped me get the truck!!! Why would that ever be enough?) Because they want money and the longer they can hold me from getting my truck the more paper they stack up. So if you're looking for good scam artist come on down to Rincon they will bleed you dry until you cry! read more

I want to apologize for accusing but the manager Tony called me went way and beyond for me to help and it wasn't them .. Thank u for following up and helping me ... read more

I called Rincon Towing when I was rear ended and needed my car towed. Their staff was incredibly friendly! Despite the extremely rainy morning and traffic-filled roads, they were there to pick up my car in a very timely manner. I highly recommend them when you are in need of a tow!! read more

I made the mistake of parking where I shouldn't and was towed. I glad it was Rincon Towing that didn't the work. They were very cordial and easy to work with. read more

This place is a scam. Charged $405 for towing my car 8 minutes away. They claimed it took 1.5 hours to tow it. WTF? Please avoid at all costs. The lady at the desk is rude and has an attitude. She acts like she hates her life. Scammers should be out of business for doing people like that. read more

Double negative reviews!! They towed my car a few years ago... they stole everything in it and when I gave a honest bad review... someone from the company responded blaming me! Unfortunately one of my friends had their car towed by them and guess what? Everything stolen ?!?! Wow!! Please please don't use this company for you own well being. read more

Poor service, girlfriend's car was totaled and brought here, and they refused to let me help her get anything out of the car, saying only one person can go retrieve anything and that the driver's would assist her. The drivers pointed her to a cart, and then walked away, making her alone retrieve anything. Very unprofessional and rude secretary as well, not everyone needs to be treated as if they got their vehicle towed for a DUI or illegal parking in downtown read more

It was not a false review. The customer experience was terrible. What type of business owner refutes d this?

Rincon Towing should not receive any stars for the way we were treated. The most unprofessional general manager, Tony, was aggressive from the start of even talking to him on the phone prior to our visit at their site. To be okay with your drivers horribly mistreating a woman is not acceptable. The only person at this company who is valuable and professional was Crystal! She was great. Pictured is Tony. read more

Rincon Towing - Tony, the General Manager. Extremely unprofessional and aggressive. - Towing Near Me - Sacramento, California

I am a truck driver and my trailer was stolen in Sacramento Ca, when it was recovered , rencon towing picked it up on Wednesday before thanksgiving. I arrived to pick it up and they would not release it to me. The guy Shawn in the office said they were in it for the money and I would half to wait till Monday to get released. They charged me a victim of a crime 1900.00 dollars to get the trailer back. And laughed about it. This is standard practice at this place. Would not recommend RINCON TOWING for anything They are victimizers and enjoy keeping your property to make money. read more

My Wife was in a traffic accident and our car needed to be moved right away Rincon towed and stored of car until I could come and get it. Made a bad situation better read more

My vehicle was stolen and was picked up by Rincon Towing. The whole situation was stressful and frustrating but the people there were helpful and put me at ease. They answered all my questions and explained the whole process, since I've never been through this type of situation before. When it came to driving my car out of the yard it had a dead battery but they gave me a jump and I was on my. Thank you Rincon. read more

Awesome! We used these guys to get a Chevy 3500 off of a step deck at our yard in West Sac. They were here in 15 minutes, and got everything done super fast! Thanks a bunch! read more

Very informative and knowledgeable about city ordinance, guidelines, and laws. Will recommend especially since they took the time to answer my questions and acknowledge my issues with resolving them. read more

Great job. Got my tractor out of the trench with no damage and took great care to protect it. Rincon called with updates about the time of the tow truck. Very professional. read more

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My truck was towed here because of an accident. When I called the lady on the phone was very nice and helpful. She told me exactly what I needed to get my truck out to prevent me from going through any hassles. When I got there the gentlemen at the front desk was extremely nice and helpful as well. He understood my situation and made the process quick and easy. The staff here were amazing. My advice is just call ahead and they will work with you to get your stuff in order before arriving. read more

Crystal was very helpful and my daughter and I are so glad to get our car back cuz it was stolen

They decided to contact me over a year later after they had my vehicle and now want $2700 after they already sold said vehicle. The Manager is a real.piece of work and thinks it's ok to down talk someone . I tried to explain my situation of being unemployed due to COVID and he proceeds with "oh what you think you're the only one who didnt get a stimulus check? You think you're the only one who hasn't gotten unemployment?" Zero empathy they're a bunch of rude a**holes. read more

My car got stolen and was found at 2 in the morning by the police. Rincon picked it up and they were extremely nice and helpful when I went to pick it up. Very lovely service! read more

It probably was not the cheapest of options but i Was stuck in the heat with my two toddlers and a broken down car. I needed them to get there fast so i could get home to my other car and then pick up my husband and two kids. They were there in less than 10 minutes and the driver was extremely polite and was concerned about making sure i got back to my family, read more

I was traveling through Sacramento and my car broke down. I called several companies in the area that quoted me lower but in my experience I have found that cheaper isnt always better! I would rather pay more and have my car towed by professionals that know what there doing Rincon towing did an excellent job at that and my 2015 Nissan Sentra made it safely to my destination. Thanks Rincon towing!!!!!! Very happy customer! read more

My vehicle broke down , needed to have it towed I called several places to get quotes,after several calls I choose RINCON , this was agervatting but the lady that took my call made me fell better but what impressed me was the quality of service they took care of me as well as my truck!! The price was average but was worth it because the great service I think the lady's name was Chrystal that helped me on the phone with me being mad because how my day started she was very professional , from the office to the tow truck driver RINCON made the situation stress free and gave an excellent service I will tell all family and friends to use RINCON if they ever need a tow , thank you read more

After calling my mechanic when my car wouldn't start, the race was on. I called Rincon, telling dispatch that I either needed towing to midtown by the time my mechanic shut down, or to my house, which would need another tow later ($). I knew Rincon was good, but not necessarily cheap. Dispatch said they could get me to midtown on time. The clock was ticking, and I was nervous. The truck arrived about 28 minutes before the deadline, with 3 miles to tow. The tow driver was friendly, professional, and fast. He wasn't extremely familiar with the neighborhood, but figured out the best route (better than I would have, and I live here). We got there with minutes to spare, in 5PM traffic. They really saved me today, and the bill was less than dispatch estimated, quite reasonable. These are good people. read more

Terrible customer service my car was towed (quickly I'll add) I'm not mad my car was towed though there was confusion on what parking lot i was supposed to park in nonetheless they tried over charging me saying it took 75 mins to tow my vehicle ( where my vehicle was towed from and where their yard was was less than 2 miles!) apparently no matter if it takes 10mins or an hour they charge the same.... my issue waS her saying it took 75mins for my compact car to be towed so once i started asking for proof she stated she didn't have to give me any proof (although a sign was posted saying I'd receive proof) so i questioned the times stayed in the invoices because they DID NOT add up finally the girl said they have to charge an hour so i asked why they charged more when it didn't take as long as the paperwork said, she refunded me my excess of the hour (she wasn't happy) although i should've been the one with an attitude since they TRIED to overcharge me but I'll DEFINITELY contact the Better Business Bureau i wonder how many other people they overcharge . Because charging me an extra $38 is a lot! read more

Terrible customer service. When calling on the phone to get access to my vehicle after an accident I asked for directions. They treated me like I was an idiot for asking directions. When I got there in person they were even worse. No compassion for the customer. Very rude and inconsiderate. The only way these guys are in business is they get called after an accident and you don't have a choice. All new fancy trucks. Obviously overcharge for their services. Crazy. I wouldn't use these guys again ever. read more

I don't have the best of luck with cars. Unfortunately, my car was stolen and when it was found, I had to go pick it up at Rincon Towing. The stress and vulnerability I felt when that happened set me in a bad mood, but the friendly service I received at the counter made the situation less stressful. I appreciate that! read more