(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Really affordable pricing to replace 4 of my windows! Art provided a quote for one window and then…read morecame out with an installer to measure 4 windows and provide another quote. After signing the contract the windows were ordered and arrived in about 3 weeks. The installation team worked quickly and Art was there to see it complete. Retrofitted the windows to fit in my existing frames to avoid having to work on the wall. Added the grids to match the style of the old windows since I have a condo and HOA would probably have an issue if not everyone's windows matched since it's a shared building.

Quick response to my Yelp request, with minimal turnaround time for job completion. Great value and…read morequality work! Thank you again for the great work, Alfredo!

I reached out for an estimate to repair one window that was stuck in one window that wouldn't stay…read moreopen. The estimate was turned around quickly and the work was done within a week. Great team and will definitely hire them again in the future!

2026-04-23: I have used this company twice now. Both times have been fantastic. This time they…read morewent out of their way and accommodated us to make our project come out great. I couldn't be happier. I guess my review will include pictures from both projects.

The team of professionals at this company is honest, considerate, open to questions, and deliver…read morehigh quality product. We needed an accessible shower installation for our ADU. Michael Crooks was very responsive as a company rep and everything he quoted was delivered just as he said. The quality of the shower is excellent and we love the Koehler fixtures. We chose black on white to assist those with visual deficits and really like how they turned out! The fold down seat is also a plus for those with endurance challenges! The demolition andinstallation team of Jose, Gabriel and Jairo could not have done a better job! They were timely, efficient and professional. They demolished the shower and tub one day and took away all the debris. Then, the next day, they built the frame and installed the new walk in shower exactly as we requested. They were pleasant to have on our property and we're considerate in where they set up their workstation and parked their trucks. We did have a challenge posed by the installation day with company coming to visit us... And they worked out a mutually agreed upon date that met our needs. I highly recommend this company.. ask for this team of installers! You won't regret it!!

I contacted Marco at MJ'S Window. They installed 2 sliding…read moreglass doors and 3 windows for me in 2018. So in 2026 I called Marco again for a bedroom window and a patio sliding glass door in an almond color to satisfy my HOA. Marco made an appointment to come out for a measurement I gave him a check for a deposit and 3 weeks later he had my windows. Marco and his team came out on 3/18/2026 and installed the door and window they did an excellent job. I waited for a few weeks before leaving a review, it had rained for a few days a 2 weeks ago so far so good and No leaks. And Marco also cleaned out the track for the bedroom sliding glass door we had installed in 2018. I highly recommend MJ'S Window, Screen in Alhambra, CA

I highly recommend MJ'S Windows for their professionalism, good communication, and fair fees…read more Most window and door services no longer provide repairs, preferring to install new ones. It was difficult for me to find the repair service, and I am glad I found MJ'S Windows To fix my vertical sliding window, they needed to purchase new sliding parts. They provided fair fees and fast service. Marco made a good effort to fix my old sliding glass door, which was improperly installed and therefore badly skewed. I like that MJ's gives you the option of repair or new installation without commercial pressure. I will definitely contact them with a new project in the future.

I had a corner shower unit that needed the enclosure replaced. LC had great reviews on Yelp, so…read moregave Luis a call and he was prompt and professional. He made an appointment to come inspect, measure, and provide an estimate. Gave me a quote on the spot and it was reasonable. The parts came in and he scheduled the install. He was on time and I was very happy with the experience and the outcome. He let us know if there were any issues to give him a call. We did notice a very minor issue, gave him a call, and he was back out to correct the issue and we've been pleased ever since. I would highly recommend LC for any future projects.

Luis was very prompt, really nice, and extremely professional. From the beginning to end, I felt…read morevery comfortable and he answered all of my questions. If (when) I need another mirror, I will be hiring him again. Thank you Luis for an excellent job.

Excellent customer service from Pablo. We were able to get a rough estimate thru yelp projects and…read morewe were able to schedule work for 2 window replacements for same or next day as he was in the area. Turn around time to order glass and have it installed was relatively quick. We had one broken window and one double pane glass that had water stains from previous rain storms. He was also able to provide warranty for leaks. He was reliable, communicated throughout the entire process. I'll be sure to add photos of before and after. Overall will be saving his information for future window repairs.

Last year in April (2025) Pablo replaced an old window with a "new" one. First rain? Leaking. I…read morereached out. Multiple calls and texts mind you. He came. Did he fix it? No. More rain. I reached out again. He came again. Did he fix it? Still no. Now it's 2026 and guess what? MORE RAIN. STILL LEAKING. I told him to be responsible for his own craftsmanship and this man has the audacity to CALL ME YELLING. Screaming at me that if he comes out a THIRD time and it's "not the window" he'll charge me $250. Sir. YOU CAME OUT TWICE ALREADY. If you had actually done job and assessed the problem correctly the first--or even the second--time, we wouldn't be here. But no. You slapped in a window, took the money, and left a leaky mess. Now you threaten me? Unprofessional. Rude. Save yourself the headache and the water damage. Go with literally anyone else. Update: Same day I called another handyman to come look at the window. I went up myself to see the window. It was poorly installed. They didn't put caulking or weatherproof the window from the inside. Now I am going to pay $250 out of pocket so another man can do this job!!!!! El año pasado, en abril de 2025, Pablo cambió una ventana vieja por una "nueva". ¿La primera lluvia? Goteando. Lo contacté. Y mira que le llamé y envié mensajes varias veces. Vino. ¿La arregló? No. Más lluvia. Lo contacté de nuevo. Volvió a venir. ¿La arregló? Tampoco. Ahora estamos en 2026 y ¿adivina qué? MÁS LLUVIA. SIGUE GOTEANDO. Le dije que se hiciera responsable de su propio trabajo y este tipo tiene el descaro de LLAMARME PARA GRITARME. Gritándome que si viene una TERCERA vez y "no es la ventana", me va a cobrar $250. Señor. YA VINO DOS VECES. Si hubiera hecho bien el trabajo y evaluado el problema correctamente la primera--o incluso la segunda--vez, no estaríamos aquí. Pero no. Puso la ventana a las carreras, cobró, y dejó un reguero de goteras. ¿Y ahora me amenaza? Poco profesional. Maleducado. Ahorrense el dolor de cabeza y los daños por agua. Váyanse con cualquier otro. Actualización: El mismo día llamé a otro manitas para que viniera a ver la ventana. Subí yo misma a inspeccionarla. Estaba mal instalada. No le pusieron sellador ni impermeabilizaron la ventana por dentro. ¡Y ahora voy a pagar $250 de mi bolsillo para que otro hombre haga este trabajo!

Pricing, quality of work and windows were exceptional . Steven was my contact person throughout…read moreentire process and he was very attentive to my requests. I highly recommend this company for new window installation. Installers did such an amazing job.

I ordered two retrofit sliding Elite windows from Wintorium. Jennifer was my excellent sales…read moreperson; she responded to my inquiry quickly, provided a very competitive estimate, and gave me frequent updates on the window progress. They arrived within two weeks of placing my order. The quality of the Elite windows is excellent and I am very happy with my experience.

I got a referral from my other 2 neighbors who used them previously and their windows look amazing,…read moreDaniel and Alex were the ones that help with installation, their efficiency and attitude are the best, their work is neat and they make sure you are satisfied when each window is installed, and they ask you to let them know at any point if we are not satisfied with the service. The quality that you get compared to other companies, this is excellent value for service, pricing and quality. Make sure you request the team Alex and Daniel!

We had a fantastic experience with Irwindale Windows Co. for our home project. Jaci was superb in…read morehelping us select and install new Milgard windows and sliding doors, and we're thrilled with the result. What truly impressed us was the follow-up service. After the installation was complete, the workers did a final inspection and noticed that one of the window panels had a small flaw and the secondary lock on the new sliding door wasn't working correctly. Jaci immediately took charge and filed a work order with Milgard to get it serviced. Milgard's team responded quickly, scheduled a visit, and fixed both issues perfectly. Not only are we saving money on energy bill, the house is now really *quiet* from the outside noises. It's one thing to have a smooth installation, but seeing how professionally and quickly both Irwindale Windows Co and Milgard'shandled a problem gives us total confidence in their work. We had a great experience and highly recommend both companies! Thanks Jaci!!!

Great quality and service. Very professional and customer care was above and beyond. The process…read morewas painless and easy. Service was excellent I used them for both of my homes. Price was very affordable. I discovered a minor issue after the install and they came out the next day and resolved it no questions asked. I would use them again and highly recommend them for your services.

I had few windows replaced on my house last weekend and outcome was great. The windows have good…read morequality, the installation team was on time, clean and fast. An hour after the crew left, I had a call to verify if there is any concern after the installation. None!! High-end beautiful windows at a good price. What else can I ask for? The whole team is professional and weLl rounded a great company to work with. I look forward to replace the rest of my windows in the near future. Thank you, Armando.

I had a single pane window that needed the glass replaced since it was fitted with an improperly…read moresized pane of glass leaving a slight gap on the edge. I contacted Artur and he requested I text him a photo and rough dimensions and was able to provide a quote pretty quickly. The price he quoted was reasonable and he was able to take care of the repair the next day. On the day of the work, Artur let me know when he was on the way and his ETA which is always a huge plus. Once at the job site he was able to remove the existing pane of glass, measure and cut a new piece and have everything installed in less than 30 mins. Highly recommended!

I live in an older home with bars on the outside of my windows that can't be opened, so it's tricky…read moreto get any glass repairs done. I called Artur Glass Repair and sent him some pictures by email he responded right away, so his communication is definitely on point. He was the only glass repair professional who figured out how to fix my window without cutting the bars, which I really appreciated. He got everything done quickly, did great work, and his prices were very reasonable. I'll definitely be using him again in the future