The locksmith named Chris is very defensive and unprofessional. When I got around to submitting a reimbursement form from AAA, I realized that he never gave me a receipt for my cash payment. So when I asked him to mail or email a copy there would be no problem. He claimed he emailed a copy and I checked my spam no email from him. I confirmed that I gave him the correct email. I again asked him to mail it or email the receipt. He responded by sending me a text link from Squareup.com, which one cannot print and told me that he has had many customers that were able to use the link. I went into AAA and was told they need a receipt with business logo, as I suspected. I am out $110. Horrible customer service! I do not recommend this place, but if you choose to use them make sure to get receipt upon services rendered. read more

Chris Ramirez, the owner, called me at 4pm regarding my negative review. He insisted the damage on my lock is how it comes [verifiably false]. I still said the same as I did during my phone call from 4 days prior: lock is working mostly correctly -- combo works but key just spins in place not moving deadbolt. All I asked was to fix the damage that was done. He insisted as was said during my call 4 days prior that he'd charge me if everything works. He kept bringing up other topics as well, including my military service, saying I misrepresented myself for pity. He'll have to bring that up with my Veteran's Affairs Dept rating, since he was convinced by the same ex-wife who convinced him to unlock my deadbolt that I wasn't injured on active duty, and reamed off several more claims in an offensive matter. Look, all I wanted was help to fix a lock he damaged so I can be safe. I never demanded, I asked. After the no-show and now this phone call, I wouldn't trust him to fix my tape dispenser. I'd guess if he came out, he'd fix the problem without me knowing, since I don't know locksmithing, then charge me because he said he would charge if he came out and the lock worked. I told him "the call is done, do not come over, I don't trust you." He then said he'd be filing a claim in court against me and also put a lien on my house. So basically, this guy is mad that he was tricked by my lying ex-wife to come out on a Sunday night and didn't get paid by her. Now he intends to make me pay for his mistake because I had the gall to ask for my lock to be fixed because he damaged it. It went further, he was angry, I finally had to tell him I'm going to hang up and did so. I then called the sheriff to report the incident. Seriously, don't take your business to anyone like this. read more

Made an appointment with this company four days prior to needing his services. Appointment was made through Key Me. An appointment window was given of two hours. He was a no-show and did not call. When I tried to contact him I only got voicemail. I will be leaving a negative comment for Key Me. They should not be contracting with him. I understand being held up. Situations do arise. No excuse for not calling or a quick text. read more

Said he would be at my home to unlock my door and never showed, never called, never answered. What poor customer service. There was a reason we called an emergent lock smith and was so disappointed by this company. You can at least call and say you're unable to make it. Highly would not recommend. read more

When I lost my keys, I needed to re-key my home right away! After checking out my options on Yelp I called two other companies...one couldn't come for 5 hours and the other I had to leave a message and I still haven't heard back from them to this day! I trust my yelp friends for great reviews so I had to give back and share my experience. Chris was quick to respond and I called him at 8:01 a.m., I told him my situation and he quickly came out to meet me and re-key my entire home. He was polite and picked up after himself. I really appreciated his promptness and ability to answer the phone! I will definitely call on him again if I need a locksmith - or if a friend needs a recommendation. Thanks Ramirez Pick-N-Save! read more

A different locksmith was called by my elderly neighbor who quoted $30 but then arrived and tried to bully her into paying $100 to unlock her front door. I sent them away and called Ramirez out. He was polite, communicative on the phone, and upon his arrival he actually charged the amount quoted on the phone. It was very pleasant ending the day with an honest company instead of a grifter. read more

Lately, I have been fortunate enough to run into businesses that deserves five stars. This place definitely is one of them. I was helping out a friend's daughter who accidentally locked herself out of her truck. I called and within minutes the locksmith met with us at the parking lot where the truck was app. It was very professional and very courteous. I highly recommend for anyone that is in the situation to use this company because I definitely will next time this happens again. read more

Absolutely recommend affordable, kind, reasonable guy, I lost my keys to my Honda he got me a new programed ready to go key in less then 20 minutes. read more

I stupidly locked my keys in my trunk with the lanyard hanging out. Called them and 45 minutes later, someone showed up and got it open in 3 minutes. Super appreciative! read more

Ramirez was at my mother in laws condo in less than 30 minutes. A very compassionate and professional locksmith!

Worst service ever I DON'T recommend them unless you want a bad work , they made a key for my truck I trust him to leave the copie of the key in the truck since I had to work , come back to 2 keys one for the door one for the truck , he call me and guarantee me he will fix it , well it's been a month he don't answer my phone call he keep texting me giving me excuses, the key is way to big I have to keep moving my wheel to be able to use it . I pay 175 for a job that wasn't even done properly... DONT USE There services . read more

Great service, very fast and friendly. Just make sure you know everything that you need to get done so that they send you the right guy for the job. I will be doing business with them again. read more

Had an appt today at 4pm but this guy doesn't show up to unlock my daughters door. My daughter needed to be at work by 5 pm but now she can't make it. Would not recommend read more

First time I called them it was great, and they were out there in a day. I messed up and didn't have them make another key, but I've been trying for a month to get the second key made, and they say they will contact me but nothing happens. read more

Chris Ramirez did exactly what he said he would do. He came to our house and gave us excellent service in a timely manner and beat out the competition by far. After we lost our keys, we had a dealership cut us two new keys that DIDN'T work. We called the Lock Doctors who referred us to Chris. Chris quoted a $20 service fee and $60 to make a new ignition key. To our horror, three other companies we called first quoted us over $200 to come out and make a new key! Chris ended up CORRECTLY making us an ignition AND door key for $80 total. I highly recommend him and plan on calling him again if we need a locksmith in the future. read more

AVOID THESE GUYS! Below is my old review before this update. I thought they could earn 4 stars because they were reachable, had a fair estimate and worked with me on price. The dealer near me ended up being only $30 more so I am going with them. Glad I didn't ever give these guys money because they can ignore my caller ID and have no location to go into and just disappear when they want to. So here's what happened and why they lost my service and Yelp review.... They answered calls and seemed good. On my last call when I placed the order of the key, one guy told me a down payment was required, but when I actually placed the order the guy said it wasn't. So on 2/5 I ordered the keys and they said 3-5 days, maybe closer to the 3 (probably lied to win my service) and said for sure no more than 7 days. On the 3rd day 2/7 I called to follow up and got through, they said thy would call me when it came. On 2/9 I still had no call back so I figured some times people are busy. Tried calling a few times and nothing all of a sudden they don't pickup phones. Then finally the number texts me "Please text me" so I do and multiple times without reply. So I get on a different phone and call in and of course they pickup. When I say who I am the guy Anthony who was cool before gets an attitude and says "Look I said I would call you when we get it, we haven't got it yet. W'ere super busy and you keep calling. We will let you know." and ended the call. So that pretty much let me know they had been avoiding calls from my number. I went back to Modesto from SF and waited all weekend until Monday for a call and tried calling in Monday and left a message. No calls, no keys, nothing. So I am using the dealer now and hope these guys eat the $500 cost of keys. Nobody but one guy in the area apparently does Volvo, all locksmiths in Modesto, Stockton and Tracy said only the dealer. Sounds like these guys lied or are a fraud. No keys, no service, no calls...probably because they can't do it or get the keys. All I wanted to do was make sure the key is still coming and not back ordered since there was no update for 7 days. OLD REVIEW: Currently a 4 star in my opinion only because I havent heard final number and havent had a service to rate, trying to get a key made (cut & programmed) for a car I just bought. Each call gets dispatched to a new guy but still they are quickly able to access the notes to my account and tell me the latest update. CALL 1 (2/2/18)- got an instant quote from a guy, quick, smart and easy going. Called around a bit more before calling back shopping for quotes. CALL 2 (2/2/18- (Chris was his name?), accessed my notes and had all the info, told me more about the process. I told him I might just go to the dealer because they are guaranteed and have all I need for certified parts, are reputable, and gave a better price by about $150-170 vs a locksmith company I've never heard of. He explained the convenience portion and fees they have but I would imagine they aren't marked up more than a dealer for parts/labor aside from Mobile convenience. He told me he would get me a call back about a better price. CALL 3 (2/3/18)- Anthony picked up and I checked in on the new pricing I was waiting for. He had notes that said they were still waiting on the boss to give a final number and that I was noted to be called back. Was happy to know the notes are being passed along. We talked a bit more and had a couple laughs, super cool guy. I think its nice that when you're shopping around they don't just blow you off and stop spending time on giving you good service. CALL 4 (2/5/18) - Unfortunately never got a call back so I called in. Anthony picked up again checked on status and saw a final number was submitted, got me a quote I couldnt turn down, a little above dealer but barely and with the convenience of to my door, I confirmed. Will update next when I have an ETA for service and service performed. Estimated 3-5 days, no downpayment for service was required. Not bad so far, as long as nobody forgets to make a complete/accurate order today. read more

I paid the price they quoted me on the phone they were quick, very nice, and if I ever need a locksmith I will give them another call. I am definitely a satisfied customer. read more

A great experience getting my key made for my bmw! Prompt very nice even played fetch with my dogs when finished!! I recommend this company!

Bruce's mobile locksmith left my door handle caved in, the screws was no where to be found, and the door could not even shut (which left my interior lights on)! This caused my battery to die along with my hope. I was not only without a new key for my car but now I had to fix my door! But thanks to this company, they got me back on the road! I would suggest "Ramirez pick n save mobile locksmith" because they jumpstarted my car and fixed my door panel (all things they didn't even have to do)! Plus, their price beats competition by far! They also MADE MY KEY!!! They are satisfying, friendly, efficient, caring, team workers, the list can just go on and on with qualities of this company! Thank you so much for all your help! May Jesus richly bless you people. I know he sees your hearts ! (: Thanks again! Keep up the good work! read more

I would've given 5 stars if the scheduling wasn't so up in the air. The Tech came out later than the first appointment time but before the rescheduled time. Got right down to business and charged exactly what I was quoted per lock. I can appreciate a company that is consistent in pricing, others can learn a bit from that. Job was completed faster than estimated and he was on his way. Didn't catch his name but I was satisfied with his work. I can recommend these guys for lock re-keying. Thank you. read more

Just had a key made for my car the original was lost. Great customer service they were only here for about 15 min total! Overall very satisfied with the experience, definitely recommend them. read more

Unhelpful and rude. All I asked for a automotive key to be cut it has a fob but I do not need the fob programed would not give me a price and insisted I needed the fob programed. I asked again can you or can't you cut a automotive key his response I don't understand Guess what I found your competitor that can cut a simple key I will never go to place and I will tell everyone to stay away when I said cut a key as in make a duplicate I have the orginal in hand read more

I called this establishment for service last week, was locked out of my car. The person that answered the phone was so incredibly rude, and unhelpful. I've talked to a few others that have had similar experiences. Take your business elsewhere, and do yourself a favor. Not sure how the locksmith is, but the call center they are using employs poor service providers. read more

Neighbor locked himself out of his house with his infant napping inside. He asked to use my phone to call a locksmith. Not sure what conversation took place between the neighbor and the owner but we called 3 companies in total to see who could arrive the quickest. Another company called and said they were 3 minutes away. Texted the owner of this company to let him know we found someone else that was available sooner. Owner called and in summary told me if this other company did not show up and we called him back they were not coming to help. I now understand why this business is rated so low across Yelp and Google. His tone was completely arrogant and unprofessional. I called him an asshole and after we hung up he proceeded to harass me through text. He was angry I, "wasted his time and the techs time". Will never do business with this company again. read more

I called in and asked if they could make auto key replacements, they do! They gave me a quote and we set a time for the service call but they never showed up! I called in to follow up and they assured me they were coming soon. Which they never did. Beware Flaky business!! read more

Good service and fast. I do recomend them. Lost my truck Keyes and these guys came to help.

This guy is an absolute scammer!! I would give him a 0 if I could! My car died and after I tried to get my key out of the ignition it got stuck and wouldn't come out. After calling roadside assistance I was told to call a locksmith. My husband and I tried to jump the car and couldn't do it because we needed to get into the trunk. When the guy got there he said he knew how to jump my type of car and as soon as it turned on the key came right out. He charged me $125 just for jumping my car! He said it was technically a key removal since it came out! This guy is a joke. He was right around the corner from my house when I called so it's not like he had to go far and it took him less than 2 minutes! He didn't do anything that even required a locksmith. They were totally unprofessional and did nothing but complain about how bad their lives are so I guess I'm not surprised. DO NOT TRUST THIS GUY!! read more

Not available 24 hours like they say they are. Tried to get them to come open a door for me. No techs available. False advertising.

Hubby was dumb and locked us out of home. Locksmith was in our house in 5 seconds. Only complaint was that we were estimated 1 hour until serviced because he had another job ahead of us (which is fine.) it ended up being a 1.5 hour wait...stuff happens so no biggie. Pretty friendly guy. read more

This review is for Ramirez locksmith and locksmith doctors. I called to set an apt. and was told they would be here in 30-45 min..1hr and a half later they finally get to my place. I was quoted $75 for the total process, $50 just to unlock and $25 for the key. I was totally fine with that price. As one locksmith(pants sagging with underwear exposed) was unlocking the door the other was smoking out of what looked like a vape pen which had weed in it and blew smoke in the air which went into my face. As the locksmith is having trouble creating an exact key for the door, he asks if I'm in a hurry and I said yes. He then says well I can get the exact code for the door but I'm going to have to charge $45...hmm ok well I don't have an option right. The total ends up being $95 which was no problem but I would rather be told the exact price and process before any work is done. I would give two stars but they got the door open and the key working. read more