I will give 5 stars for the Westin Chicago North Shore…read more The room was a pretty decent size and very clean, the bed was comfortable, and the shower was amazing. I loved the rainfall shower head and the hand held shower tool was great too. I forgot something in my room after check out, and the front desk person was nice enough to let me go back to retrieve my item as well. Marriot in general is a really nice hotel chain, one of my favorites. I'd definitely recommend a stay at this location if you want a nice, comfortable room in a good area.

The rooms are not maintained. Toilet paper rack gaming off the wall. Sink is gross and doesn't…read moredrain. Zero help from front desk. That was my last stay.

This place was absolutely terrible. Mold on the walls, spider webs, weird stains all over the…read moreplace, broken utilities and the shower clogged constantly. Told the front desk they didn't care, just said they have nothing else available, asked for an extra towel and they said they had none. Not sure how this place is still open.

We had stayed at Baymonts before. In particular, the one near the Des Moines airport is terrific,…read moreand the one in Lafayette, IN near Purdue is very good. So, when we needed a hotel for a night in the Chicago area, we found a good rate at this one (Glenview) and, based on our previous Baymont experiences, made the mistake of booking it without looking at reviews. When we got to our room, the AC wasn't on (it was a hot day in early August), and we couldn't get it to turn on. We told the manager, and he got it turned on by pressing what was a damaged on/off button that was way down inside the opening. Not a big deal, but not a good sign of maintenance. My wife then noticed that the tile areas in and adjacent to the bathroom seemed wet. They had some kind of weird filmy, slightly slimy substance that made it uncomfortable to walk on. The shower was okay but mediocre, except the cap for the drain was missing the top part, so a somewhat sharp piece stuck up from the middle of it, which my wife stepped on before noticing it. She was just lucky that she caught it before putting her full weight on it, so she avoided what could have been a painful piercing. They gave us two small, flimsy bath towels, two flimsy hand towels, and just one washcloth. Breakfast was fine, but not anywhere near as good as the other Baymonts, and with less selection. Two strange things, though. First, the spigot on the coffee urn was too low, so you had to angle the small, styrofoam cup under it and then when I went to pull it out, I had to angle it again, and hot coffee spilled over onto my hand. There's no way they couldn't have known about that defect (maybe the urn was meant for the spigot to be over the side of the counter, but it was placed well onto the counter), but they didn't seem to care about things like that. And second, there was a prominent sign, in large, capital letters, on the wall near the coffee urn saying, "DO NOT TAKE FOOD BACK TO YOUR ROOM." I had never seen a sign, or rule, like that in any "free breakfast" hotel. My wife was under the weather, and the best I could do was sneak out a bagel and some cream cheese for her. I don't know what the point was of putting up a sign like that. Our overall impression was that ownership / management didn't care much about service, quality, or the customer. We're surprised that Wyndham hasn't done something about this place, given the slew of highly negative reviews over the past few years. This is a blight on their reputation, and will cause us to not trust the Baymont / Wyndham name and instead to carefully study reviews before booking again. It's too bad, because we thought we had found a gem of a hotel brand -- until this experience taught us otherwise.

3/5 stars. The…read morelocation was the best part as it was central and close to all of our business meetings some were only like 3 miles way. As many pointed out the hotel is very dated and most of it is run down and beat up. The pool is rather small and even bit hard to even find, which is weird because why have a small pool thats not that easy to find in the first place? The surrounding area is like a forest and a nature preserve looking pond. People in our group saw all kinds of random forest animals when they went back there. Everyone at the front desk were nice and professional and genuinely sincere in helping me and my groups issues get resolved, except for the front desk manager. I forgot her name she is a Latina women with glasses. She was not as friendly and kind as the rest of her front desk team. She was by far the worst one working at the front desk by far. You had to wonder how the hell is she even the front desk manager??? She basically had me repeat all of the long list of issues that we had that the other front desk team members already were in the process of resolving for me causing me further nuisance. She basically did not believe what my story was for some reason and wanted me to prove to her that I was not lying. Like WTF? I was in town for business meetings why would I make up a BS story to try to bother the front desk in the first place? As a Gold HH you get like $18 a day credit so you can use that for food/beverage or the small convenience store behind the front desk. Most of the people in my group used the $18 on waters, oj bottles, chips, gum etc. So the $18 a day credit was pretty cool until like day 3 they ran out of stuff and did not restock anything until our trip was over. I saw others complain about cars getting broken into and car parts getting stolen in the parking lot, I fortunately did not have this problem or felt any concern/danger for that and the parking lot areas, but a few of the days some teenagers came over to hang out at the hotel and tried to swim and hang out in the lobby and other areas of the hotel. I'm not sure if they were actual hotel guests or just some teenagers trying to use the hotel as a hang out spot or what was going on? It would have been nice if security kicked those teenagers out for being loud and a nuisance but it seemed like there was no security really working at all from what I saw? Just a janitor/grounds keeper looking people who were gone once their shifts ended. The coolest part of my stay was probably my room as it had a larger deep soaking jacuzzi tub in it and the jets actually worked rather well like a real jacuzzi. I think had my room not have that I'd probably give this place only 1 or 2 stars then. I would not stay here again unless it was like a really good reason to like our meetings were actually happening in their banquet rooms or something.

Stayed here for the first time for 2 nights while on a business trip. Arrived at night and it's…read moreoff a 2 lane road in a wooded area. I had to double check that I was at the right address because when I arrived it was dark and the hotel was somewhat secluded. I have family that lives in Chicago that we had dinner in the hotel dining room and it was a little eerie because we were the only ones there. I had French Onion soup that was really good but we could not help but to continually note that there was a lack of people around. This is definitely an older Hilton property and does not look like it has seen any renovations in the last 15-20 years. Not that it looked bad but it definitely did not give the "modern hotel" vibe. The phone in the room was very old and the same model phone that was on my desk when I started my first job pre-2000. The room was spacious, clean and had a very comfortable bed. The staff was very friendly. Overall if you are looking for the modern Hilton experience, this ain't it. If you are looking for a decent place to stay this will do.

Really great location, right off the xway. Amazingly quiet on the 3rd floor. Quite a selection at…read morebreakfast, although we mostly enjoy the everything bagels, and yogurt. The manager was very helpful also. Nice sized rooms, and the full size fridge was great. On Wednesday night they add a fun reception with soup & salad, wine & beer. Nicely outfitted workout area too.

We came here the Wednesday before July 4. It happened to be their evening reception which was…read morenice. We had broccoli cheese soup and salad with cheese and crackers. There was wine or tap beer choice. We had a 2 king 2 bedroom suite with 2 bathrooms- one shower and another tub shower combo. The rooms were very spacious and we picked interior one closet to entrance. It was very quiet and had nice view of courtyard. Breakfast was nice with breakfast taco bar with all fixings. Also my son and I played board games in lobby before checkout. Overall we would stay here again. It is close to north side of Chicago attractions like Skokie's Exploritorium and Lincoln park zoo and nature museum.

Embassy Suites is one of my favorite hotel brands. I get points because they are part of Hilton and…read morethey provide what I believe is the best value for comparable hotels. Mainly: 1) Always a suite with a living area, for more room 2) Happy hours in the evening with complimentary drinks and some snacks (chips, pretzels, etc.) 3) Breakfast is included, and it's not continental. They offer a hot food bar and an omelette station. 4) Checkout is usually noon rather than 11 am. At least at this location it is. This location also has a pool and a hot tub, which I love. Hubby and I stayed here last weekend for his birthday/Valentine's Day and we had a great time. Looking forward to another staycation as soon as possible!

I had a great experience at this Embassy Suites for one night. It was nicely situated in an area…read moreclose to where I needed to be and relatively not far from O'Hare. The hotel is large with ample and free parking. The staff who checked me in were very nice (including the trainee) who was very friendly and confident. The room itself, although not a boutique hotel, was updated and modern enough to not feel like a generic motel. It was clean and spacious (and 2 rooms as it's an all suite hotel so there was plenty of space.) I loved that the fitness room was open 24/7 so I could get my steps in even if I got back late. I had a little bit at the included breakfast buffet (which was popping at 8 in the morning on a Saturday.) There were plenty of basic options and the coffee was serviceable. I'd definitely stay here again if I was coming back to this part of the greater Chicago area.

Stayed here for four nights recently and would definitely stay again. Very clean and quiet. The…read morerooms were large. I called when I landed in Chicago at 5:30am to see what the earliest time I could check in was, and they said the room was ready for me right then. I didn't end up going there until around 12 or 1 because I went to visit family, but I thought that was super cool for them to allow me to check in that early. The complimentary breakfast was decent-- a lot better than many other Hilton-owned hotels. The only issue I had was the AC not working great in my room. I didn't bring it up to staff because it wasn't sweltering hot, but it definitely got a little stuffy. Sharon at the front desk is the sweetest lady! Give her a raise!!!!!!

Great customer service and front desk staff was helpful with finding things to do locally and…read moreplaces to eat.

Oh my gosh the hindo here went above and beyond to make the stay here…read moreIt was amazingly fun Will definitely recommend to my people Boom roasted

OMG this place is scummy and creepy…read more The first thing I saw when I went to the desk was pornography and sex toys that they sell. I didn't however see anyone working at the desk until about 10 or 15 minutes after I got there. I shudder to think what he was doing. The room was absolutely atrocious! Cold as hell...The bed had a rock hard mattress and I could feel every spring inside of it. (I can only imagine what I'd see with a florescent light.) It smelled like sweat and old socks. I left almost as soon as I checked in. I was appalled and disgusted. Make no mistake about it. This is a hooker motel. Bottom line! Stay away!!!

Stayed 2 days. Took so long to find a reservation due to all the conferences during same weekend…read more This hotel is next door to shopping. Overall, we had a nice stay. Staff was friendly. Free breakfast and coffee. Of the Hilton brand, I prefer to stay at Hampton Inn. Their hotel is very accommodating for families. Thanks!

We use Hampton Inns every time we travel, but this was one of the worst we've stayed at. Everything…read moreat the hotel seemed like it was broken in some way or another - one of the elevators was out of service, the internet would only work for about an hour a time, the room keys would stop working after a few hours (for our week long stay, we had to get new keys from the front desk maybe 7 or 8 times). There was even a piece of the roof of the parking garage that fell off with no effort made to repair it. In addition, there was no fans or extra A/C in the fitness center, no washing machine for washing your clothes after working out in that sauna, and there was no attempt made at some variety to the breakfast options (like we've seen at several other Hampton Inns). Super disappointing, and we won't be coming back.

Pretty good place. They have lots of pictures online of the rooms with the kitchenette. The…read morekitchenette comes with a microwave, oven/stove, sink, and full size refrigerator freezer. There were lots of kitchenette utensils too. There is a fireplace for synthetic logs, and a working desk that faces a small tv. The bathroom has one sink separated from the toilet and shower/bath by a door. The bathroom could have been larger or had a sliding door because the swing of the door did not leave much space in there. They had complimentary shampoo, conditioner, and body soap. There was a small soap bar and lotion by the sink. I used the hair dryer in multiple occasions, very useful. There is a full sized mirror. There are also two closets for your clothes. No house keeping, except upon request. The complimentary breakfast gets full with people. They had the standard cereals from dispensers (cheerios, shredded wheat, Frosted Flakes). There were prepacked oatmeal too that just needed hot water added. They had gluten free packaged muffins. They also had a make your own waffle station with the mixed batter and hot waffle makers. You could put jelly, peanut butter, syrup or honey on it. On rotation, they sometimes had either a breakfast burrito or sausage with potato bits. They sometimes had scrambled eggs or frittata eggs. They also had souffle eggs. They also had toast, English muffins, and bagels next to a toaster. There was also hot oatmeal available with toppings. They had boiled eggs and a variety of yogurt. I didn't try the soda machine orange juice or apple juice but I had the low fat chocolate and regular milk.

We stayed at this hotel during our recent visit to Illinois. Our main reason for visiting was site…read moreseeing Chicago, but didn't want to stay in the city and pay for daily parking. When checking in, the staff gave us a hand written welcome note, and a welcome bag with water and snacks. It was so welcoming after a long day of travel. The room itself was great. We reserved a one bedroom, upstairs loft, and 2 bathroom room. It was nice to have the separate sleeping spaces for our family, and to have two bathrooms. There was a full kitchen as well. They offer complementary breakfast in the main facility. You have to eat there, as they don't have paper plates. It's typical hotel options. Parking: Ample surface parking.

I had such a great experience! The space was beautiful, unique, and the perfect setting for our…read moreevent. The team was so welcoming, accommodating, and easy to work with, which made everything come together so smoothly. Our guests had an amazing time, and I truly loved the experience. Perfect venue highly recommend !

Incredible customer service, we attended an invite and it was beautiful from start to finish. You…read morecan tell they really love what they do and go above and beyond with their work.