I had a reservation that I had to cancel due to the government shut down. I called the day before…read morethe reservation and the rep stated that the reservation had been canceled. Fast forward to the next day and my GTCC was charged $135 dollars. I called multiple times to finally get in touch with the front office manager that stated she could not issue a refund because I didn't have a cancellation email that the rep never sent. I am now having to pay out of pocket for their employee failure to do their job. I find this extremely frustrating to deal with and would expect better service from a navy gateway.

My husband and I have been to many gateways, and this one by far blows the others out of the water…read more The parking is right across the street from check in. The women at the front desk were friendly and helpful. They also serve continental breakfast. The room we are staying in is absolutely beautiful and super clean. The kitchenette is great, allowing us to save money by cooking our own meals. I love that there is two rooms with two televisions. We will absolutely come back and stay at this gateway again. Again, one of the most classiest gateways I have ever stayed at!

It's Waukegan and while it's right next to a casino and close to restaurants, there is a banquet…read morehall right next door. It'd they are having an event you might have loud music, patrons or other disturbing noises in the evening hours. Rooms are clean but you can tell the stairwells and carpet are starting to show wear and tear. The reason for the star is because employee turnover seems to be high (red flag) and the manager has a pompous attitude. I complained about a difficult/confusing check in with a mobile app and unregistered guest and he wrote me a novel of a response. Couldn't even be bothered to read all of it... when someone shows you who they are, believe them. Stay at nearby hotel and if you like the brand there are two others within walking distance to this hotel.. which is unfortunately being run by a true bootlicker for his vacation perks.

Amazing staff - Trina, I'm looking at you! Stayed here for just over two weeks and when I left it…read morefelt like I was leaving family. Thanks for taking such good care of our team last summer! Hope to see you all again soon. Clean Comfortable Friendly Safe You can't go wrong!

We have been staying at this hotel since March, and until recently, our experience has been very…read morepositive. The staff has generally been wonderful, welcoming, and accommodating, and previous management always communicated with us respectfully. Unfortunately, our experience has changed significantly under the new management. My concern is not simply about hotel rules--it is about how we have been treated. We use cannabis legally and have medical cannabis cards. We completely understand that a hotel has the right to establish rules about where smoking is permitted, and we have no problem following those rules. In fact, previous management once politely asked us to smoke farther away from the hotel, on the other side of a tree so the smoke would not travel toward the building. We respected that request without an issue. Our interaction with the new manager, Ryan, was very different. He approached us abruptly, announced that he was the new management, and told us we could not smoke there. There was no respectful explanation that expectations had changed or acknowledgment that we had previously been given different instructions. His approach was unnecessarily rude and confrontational. Unfortunately, his demeanor toward us since then has continued to feel noticeably different and unwelcoming. It has reached the point where we genuinely question whether some type of bias or prejudice is influencing how we are being treated. Most recently, I went to the front desk for quarters to wash our work clothes. I wasn't asking for free quarters--I wanted to pay electronically because I didn't have cash. The employee was initially willing to help but asked management and was told no. As long-term guests who have been here for months, it was disappointing that no alternative was offered, particularly when other miscellaneous expenses can be charged to the room. What makes this especially frustrating is that we previously had such a good experience here. We respect the property, have gotten along well with staff, and have complied when requests were communicated to us respectfully. Policies can change, and guests can be expected to follow them. But there is no reason those policies cannot be communicated professionally and respectfully. We should not feel singled out or unwelcome simply because management has changed. I hope upper management looks into this situation. The staff and our experience prior to this change deserve recognition, but the difference in treatment under the new management has been disappointing and concerning.

Great place to stay in Zion. The decor is beautiful. The rooms are clean and spacious.read more

I think the negative reviews for the hotel are poppycock! We thought the front desk staff was…read moreprofessional, accommodating, and friendly . The breakfast was nice ,choices of hot or cold was more than expected. Our room was clean , nice fresh linens on bed and bath. Mini fridge and microwave was a welcomed surprise, both were spotless. We needed a place to stay after family member had been hospitalized and needed to continue more treatment at the hospital as out patient. Nice quiet location. We are definitely happy Comfort Inn Guests. We are experienced travelers so we have many hotels to compare with this one from USA, Mexico, plus Europe. Thanks for making this a great stay, we sincerely appreciate your hospitality.

This place kind if disgustings me, Mold coming out of shower water and hair in water fountain,…read moreThere was more but in the the shower but i drained it quickly cause it was nasty it was black stuff also, The Service is great Front desk very nice and cleaning ladys nice. The Gym is very small and spacious and same with the bathroom in your room very spacious. Breakfast was 7/10, this is what a average hotel would be imagined as.

There are so many positive aspects to the Lotus, it's a beautiful hotel, in a quiet,safe area,…read moreupscale & very clean. In the large dining area there's a full hot breakfast every morning, with fruit & juice, yogurt, cereal, pancakes or my favorite...the waffle maker. There's fresh hot coffee all day. The rooms are gorgeous, the beds are soooo comfortable. There's a fridge, microwave and sink in the standard rooms, along with a table and chairs. If you order food, the staff will give you plates & utensils. The rooms are huge, lots of space, a flat screen tv & free wifi. There is a large laundry room with 2 washers and 2 dryers that work well, which is a true plus. There's a heated pool and a hot tub. There's a large flat screen in the social area, which has plush chairs, sofa & fire place. Out back there's an adorable patio, complete with 3 nice gas grills, tables & chairs, it's a good sized area. If you use a grill, again the staff will give you utensils and dinner ware. It's especially nice the way the patio is mostly enclosed by walls and trees, which blocks the wind but the sun has lots of access. The landscaping around the hotel is so pretty, there's a golf course out back. It is truly an incredible place to stay. It truly is a swanky place to stay, but what makes it absolutely the best, is the staff. Genuinely kind people, from the helpful kind people at the front desk, to the housekeepers, maintenance workers, landscapers, the shuttle drivers (Sonny is fun, upbeat, always smiling, caring & very quick witted, Sonny will say something to make you smile, laugh & brighten your day.) Robert, is a saint, works long hours & is still around when he's not on the clock. Robert pays attention, learns everyone's name & gets the shuttle riders to get to know each other. Robert goes the extra mile and then ten more. I truly feel he doesn't do his job just to make a living, Robert does his job because he loves people. His objective is to help people who are fighting cancer & help their care givers & family too. Robert helps in too many ways to mention them all, there is just so much he does for so so so many patients, but the nurses always told me he stopped in to check on me when I was getting my chemo. I was always sleeping when he stopped, but when the nurse would tell me, it touched my heart. It made me feel cared about, safe. My chemo was always late in the day and would end long after the shuttle stopped running. The Lotus & Robert made sure I got a ride back. The stress and anxiety that Robert & Jun spared me after chemo was priceless! That's the level of kindness & so much help, it's absolutely priceless. I want to thank Jun, you are an amazing, talented, intelligent, sweet man. Thank you for coming to get me after chemo, you have an infectious smile and you're calming, you are such a supportive, helpful, thoughtful, caring, genuine person. You would ask if I had eaten, not everyone would think about that. Jun, there were so many times you made me smile, and times you made my day the best. The times you sang were awesome. My favorite time you sang, your family had a dinner for your Dad's birthday. I came out in the lobby & there's kids every where. I adore kids & they were every where. 2-teen, each polite, happy. You insisted I come meet your family (which warmed my heart & I felt honored to have the chance to meet your family.) On my way back to my room, you asked if you could sing a James Taylor song for me. It was just us and you cover James well. I was there alone, you knew that. So you shared your family & food with me & then sang incredibly a song from one of my favorite singers, you knew that too. Thank you Jun! You're kindness is genuine. Thank Everyone at the Lotus! You're family, not just an amazing hotel!

To stay at Hawthorn Suites is to be confident nothing shocking, jarring, or otherwise outside the…read moreexperience of the average upper middle class traveler will occur. It's entirely possible to somnambulate through the entire check-in, residence, and wedding reception experience blissful in the knowledge that, within the confines of the establishment, nothing interesting or untoward will assail the senses. The bride evidently picked Wedding #2 and color scheme #6 from the menu, causing her wedding planner and Hawthorn to swing into action like a well-oiled machine. The evening was perfect - I'm certain it adhered exactly to the script. It was entirely without drama ... or passion ... or a pulse. The bride has an attractive and strong personality, yet the evening was flavored with vanishingly little of her personal touch. Instead of spending the evening feeling happy for her, I passed my time wondering why anyone (and especially she) would invest time and money on something so generic and cold. My impressions of ... The reception hall: Pre-fab room, completely conventional, mercilessly well-organized and intelligently arranged. It was "personalized" with dyed sashes, luckily of a different color than those chosen by the evening's other bride, who was installed in the otherwise identical adjacent reception room. Without the color-coded accents to identify the rooms, there would doubtless have been substantial unintentional co-mingling of guests from both parties. The entertainment: DJ with a table-mounted disco ball - playing every hackneyed wedding-centric song I've grown to hate. Fireworks (I am not making this up) set off outside, clearly visible through enormous windows, creating a backdrop for the bride and groom's first dance. I somehow did not ... ah ... feel the moment. The staff: Completely unobtrusive, quick, efficient, and numerous. They masterfully executed each of the tasks entrusted to them that evening: performing the ever-present-but-never-underfoot dance of dispensing hors d'oeuvres before dinner, serving dinners to every person in the room nearly simultaneously, making the for-show wedding cake vanish directly after it was cut, distributing perfectly cut pieces of cake immediately afterwards, and whisking away the used place settings and utensils with magical speed. The food: Well prepared and admirably tweaked versions of old standbys - one or two unusual ingredients in the entrees had a good effect. The improvised vegetarian kabob was quite nice. The suite: Quiet, comfortable, and tastefully appointed - a veritable refuge. The only time I heard the hysterics of the other bride's bridesmaid, who had the suite directly across from mine, (apparently her bf cheated on her that night with another girl in the wedding party) was when I ventured into the hall. I slept well and heard nothing from my neighbors while inside the suite. The appliances were all very nice, but the pots in the cupboards were cheaper than anything I've encountered outside of a child's playset, and there were only a couple utensils in the drawer (good thing I didn't have guests). The parking: One complaint - multiple advertisements stuck under my windshield wiper - whatever's on that slip of paper is not worth making me unbuckle and get out of the car to retrieve! Amenities: The fitness center was nice (if limited) and the vending machines got some late-night love. But, I feel like I missed the point of staying here, since I didn't indulge in the big draw (golf).

This is one of the best bang-for-the-buck courses you will find in the Chicagoland area. It is well…read moremaintained, greens are decent speed, and water water everywhere. You can easily shoot over 90 on a bad day but break 80 if you have your A game. We always play for the tips and pay from $25 weekdays to $40 on weekend with carts on golf internet sites.

You won't find a fancy schmancy club house or high-tech golf carts with GPS at Midlane. What you…read morewill find (assuming you can find Wadsworth, IL on a map) is a well maintained and challenging course for golfers at any level. I played here both in the early Summer and early Fall and the course was consistently in very good shape. It's quite a hike if you live in the city, but the green fees are pretty reasonable compared to some of the shorter, lower quality courses in Chicago's immediate suburbs. Be forewarned, there's a ton of water on this course so bring lots of golf balls and prepare for a long day if you're struggling to hit it straight. Even with all the challenges this course presents, it still makes for an enjoyable round that's worth the occasional trek outside Chicago.

Great value, stylish stay, and surprisingly comfortable for the price. We paid under $95 a night…read moreand overall had a really solid experience. The hotel feels modern and well-designed, the room was clean, comfortable, and had everything we needed for a good stay. Breakfast was included and covered the basics -- simple but convenient. I do wish they offered yogurt as an option. One thing worth mentioning: the hotel is located right off the highway, so rooms facing that side can get some traffic noise, especially early in the morning. It didn't ruin the stay for us, but light sleepers may want to request a quieter room. For the price and what's included, this place genuinely delivers. It's hard to find this level of comfort, cleanliness, and modern style for under $100 in the Chicago suburbs. We enjoyed our stay and would definitely come back again.