Struggling. The staff are nice, but the facilities are borderline. The elevator stinks of oil and lurches, no idea how it passes inspection. Mattresses are beaten flat. Line of dust in a couple spots the staff don't think to check. The A/C has run continually in 2 different rooms, like it will heat your room then immediately switch to cooling and back, over and over all day. Sometimes I manually turn it off just to shut it up. The bar is fine. Seems like everything probably comes frozen but it's fine. This is still an okay hotel to stay at. But it's on that line where if you told me it was going to get closed down in 6 months I wouldn't be surprised. Maybe they're trying to hang in until corporate does a big refresh. The old girl needs it. read more

Pretty bad Booked a business reservation. Arrived Sunday at 9-9:30 and told bar restaurant closed for was hungry. Room clean and these massive heavy chairs serving no purpose at end of bed that takes a muscle builder to move? Why .. elderly couple would be perplexed to move? dump them asap and light weight chairs ? Seating needs addressing asap ... these 500 lb wood chairs will heat a house. Then heat has mind of it's own what temp it thinks you want and noisy... it wants you cold then seeking heat til you sweat in sleep ... I gave up as a mess Next morning with my free breakfast coupon... told closed and has breakfast box for me? An orange, applesauce for an infant, apple juice for infant, and awful muffin... ripped off as rate was higher to include breakfast...no offer to adjust. Next morning... breakfast buffet opened and was equivalent to a low class hampton inn in a crime ridden city... disgraceful... As lifetime life time Diamond member... place needs help from Corporate . Chicago woke leaders now keeping visitors away with crime . Cleaning of Room request only and after requested ... was excellent under current low income generation hotel. Place dated... restaurant bar depressing Eating breakfast depressing... stay away unless you get a homeless shelter rate or a free tent on street. A mess...no menu for the restaurant available on website, in room .. a mystery as hiding what serving... Room service ... forget about it ... Uber eats is option I guess... the display of hotel details on Tv in room tells you Jack s#it.... No microwave in room to heat your own food as hotel appears provides few options...I found a single 1980 vintage one in 1st floor hidden in vending room ... what a bad stay ... I am traveling to area each week and better options and they can skip there chocolate cookie.....one redeeming result last night Stopped to restaurant for something quick to eat and beer. Bartendress Mary C. Very friendly and welcoming. Ordered a vegetable side and excellent fresh vegetables and only 4 bucks... should have ordered 2...beers reasonable. Ordered chicken wings and also excellent... price reasonable too... Mary said When Jose Is in kitchen , he does excellent job... anyway this redeemed my visit from 1 to 2 stars. Should improve and promote restaurant to guests with menus in room . read more

Staff was friendly, room was clean, indoor pool was nice for the days it rained. Smallest beach towels I have ever seen, but overall decent for the money read more

Great room. Great staff. Conveniently located. Diamond upgrade without requesting it (like the old days). This hotel is not hiding behind the pandemic. TY for good service. read more

Came in as a group since four of us were staying at the Double Tree. I arrived first and ordered off of the happy hour menu. I requested 4 corn tortilla tacos, two chicken, two beef. When my friends arrived so did the tacos but they were gringo-style, with flour. I asked our server to exchange them but he instead argued with me that I ordered flour despite him not writing down the order because writing down the order 'makes him forget'. We placed a drink order and more appetizers and when the food arrived we did not get all of it as he must have left off one guest's hotdogs since he must have written only this item down. Food was okay, being mostly premade or frozen items and service was lacking. read more

The back space is breathtaking, and even better yet, they are double booked for weddings so they can share the beautiful space! The service, Tim, was awesome. So knowledgeable about the menu and the restaurant. They normally don't allow the space in the back to be open for dinner but for us they made the exception! For dinner I had the meatloaf, I love me some comfort food. Honestly it tastes like it was nuked so it wasn't my taste, hence the rating, but the space makes up for it! The best thing, you get vouchers for their good continental breakfast and one free drink when you stay at the hotel. read more

Double Tree Hotel - American Near Me - Mundelein, Illinois

Note: This review is for the Karma Pub only, the dining area of this hotel. From the pictures posted here you can easily deduce that this is primarily a bar but it also has a reasonably good food menu. We came here on a Tuesday night and from the number of cars in the parking lot near the door to the restaurant section, we thought it was going to be deserted. It turns out that this bar has a substantial crowd from the guests of the hotel. Most of them seemed only to be drinking. There are several tables near the back of the room that are of the reasonable height for dining and we found a spot there. The menu here is fairly eclectic and we ordered the butter chicken and the three meat Italian panini. The chicken was as authentic as in any nearby Indian restaurant and the panini while fairly mild was well-made and stuffed with meat. It was served with a choice of sides; we had the tater tots. Service on this night was provided by the bartenders and they did an excellent job. Locals who are passing up this place because they think of it as a typical hotel bar are missing out on some great casual dining. read more

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Love this hotel and recommend it for friends coming into town who visit the libertyville area. It has a Art Deco charm, The rooms are clean and spacious, the service is good as well. Never had a bad experience here read more

Hotel room is fine but finally left the bar with no dinner after not being acknowledged for 20 minutes probably need more people in there helping customers. read more

So yesterday, I got a bowl of great French Onion Soup. Browned on top and all. Today I get a microwaved-cup of French Onion Soup. Tastes good, but come on. read more

Double Tree Hotel - American Near Me - Mundelein, Illinois

I had the Ruben tonight. It was great. The bartenders are very attentive and great personalities. For a hotel restaurant and bar I give this two thumbs up. The price was a little high on the entrees. But the dishes coming out around me looked and smelled good! Neat place. read more

Double Tree Hotel - American Near Me - Mundelein, Illinois

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The soup was cold and instead of bringing a hot new bowl they nuked it....The trout was horrible,drenched in sauce ,salty, .The chicken overcooked....Would not go back! read more

Oh man... nice pick for the tired and stressed from a long drive. I enjoyed my stay here .. won't hesitate to book again. Comfy beds clean room... location is perfect for those looking for a target or Starbucks. read more

Sigh. I'm leaving a bad review in the hopes that they get their shit together and go back to former glory. With two small kids at home, we rarely get a night out. Our first experience was fantastic: The bartender was a pretty, athletic blonde who mixed up some amazing drinks! We enjoyed the food and the staff. If I had Yelped then, I might've left five stars. This time, the bartender could hardly be bothered. A petite brunette, she was eating her dinner at the bar on a busy night with lots of customers in attendance. In between, she was chatting up another staff member (the manager?) who took a personal phone call at the bar and seemed to be nitpicking customers. She made pretty good drinks but wasn't very personable. Then, she charged my husband's card with someone else's bill in addition to ours. Did she tell us about it? No. She swiped the refund but it had already pulled the funds for a 48 hour hold. We found out the next day when he checked his account. Oh, and they used to have a deal on martinis, no more. Oh, and they used to have these amazing mussels on the menu, no more. Do I ever want to go back? no more. read more

Kip and his team want to have all guests feeling like a VIP. Our clients enjoy staying at the doubletree for a variety of reasons: modern conveniences, location and the food at Karma is very good - but let's not forget about the chocolate chip cookies - rather addictive. read more

My colleagues and I were staying at the hotel for business and not only was the food great but the service was fantastic. They were very accommodating to our busy schedules and very efficient with making sure we had what we wanted/needed. We ate there the entire weekend, Tim was great! read more

I loved the bisque and the duck,.. I also tried the "Karma Ramen" not so much... Overall I give the food 4.5 stars, I really enjoyed it. The service however, left much to be desired... Guess it's a luck of the draw deal, players beware! read more

I wish I could give Karma a rave review but we didn't actually get to eat here. My husband made Mother's Day brunch reservations for my family. When we arrived with my 14 month old son, I requested a highchair. My husband did mention this when making the reservation. They brought me a broken high chair. The host/manager said he would find me another working one if we could wait a couple minutes. We waited for 15 minutes and nothing. My husband informed the host/manager we would be leaving and that it would be nice if they had working highchairs for Mother's Day brunch. We will not be returning. read more

I had the most delicious Salmon at Karma. Great service wonderful food. Took my husband and he agrees.