I decided to stop at this Ralphs location on our way home since I had not been here in awhile. Big big store, with limited parking. I only got a few items to go. Nice customer service here, and its a well stocked store. Nice to visit here again. read more

Your neighborhood Ralphs everybody....completely inedible chicken tenders and fried chicken Seriously...how do you mess this up? read more

Ralphs - "Chicken tenders" - Grocery Near Me - West Hollywood, California

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Fairly well kept Ralph's in West Hollywood, just on the cusp of Hollywood at the light La Brea (Avenue) & Fountain (Avenue) Easy parking in their super spacious lot as well as easy access for pedestrians, those commuting through various alternative transportation and locals. The have a cool automatic gate when you first walk in the automatic doors and a spacious self-checkout area. Good quality produce and filled areas. The prices can be a little challenging but not entirely Ralph's as a whole reasonbile, but also not the most competitive for a good deal. Wanted to grab a few items recently though I stop in from time to time before heading to my day job. Non-dairy yogurt was pretty much empty and the yogurt area in general shopped very hard! The self-checkout registers were very much down/ acting up - but even before then my total came out to what would be $5 to $7 less in the previous couple of years. Not my favorite location, but most of the staff is friendly. The inside could use a refresh for sure, to match the outside. Open 5am to 11pm daily. read more

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Place an order on Uber Eats needing a few hygiene products a couple things from the deli and a few other grocery items it's about to be 11 PM. Ralph's does not close until 11 AM. They have the entire hygiene aisle completely locked up and closed off so guess cannot gain access to products in addition to that they have the entire fresh deli aisle close as well read more

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i can't speak to the customer service here as i only came once, but i won't be coming back. the parking is just atrocious, was stuck between cars for 5 minutes cause someone wanted the princess parking when i was just trying to get by for the overhead parking. it's just a terribly setup space. also, only one exit door. everything else is emergency exit. i wasn't the only one confused by this, as i could see several customers trying to find the correct exit. it's like a chinese finger trap. avoid this one. it's too busy of an area unless you live like next door and are walking. and even that try not to get run over. read more

I had a very disappointing experience at this Ralphs in WeHo today. I came in directly after working an 8-hour night shift (10 PM - 6 AM) at a restaurant. Yes, I looked tired, and my work pants had some ice cream stains on them from my job, but that is no excuse for the treatment I received. While holding a pack of Red Bull, a staff member (a woman, approx. 35-45) approached me and asked, 'Are you going to pay for that?' When I asked why she was questioning me, she simply said, 'a lot of people steal Red Bull here.' This felt like a direct accusation and profiling based on my appearance. I brought this up to the manager on duty (a younger woman, around 27), but she seemed completely indifferent and didn't care about the harassment I faced as a paying customer. It's unacceptable to treat hard-working people like criminals just because they don't look 'perfect' after a long shift. I won't be coming back to this location. read more

Ralphs - Grocery Near Me - West Hollywood, California

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Once upon a time this was a decent grocery store. It seems like those days are over. On my last visit, the parking lot had sketchy characters loitering and asking for money. Inside the store there was an aggressive salesman trying to convince people to sign up and change their phone plan. The healthier food options have declined while prices have gone up. Prices are now comparable to Whole Foods, except with lower quality. Customer service is non-existent. Safe to say, I won't be back. read more

On Sunday, 12/7 at approximately 4:30 PM, I called the pharmacy and had an unexpectedly negative experience. The male staff member who answered the phone was unusually rude and dismissive, which was surprising given the courteous service I normally receive from Kateryna. When I asked to speak with a pharmacist, I was told I could not, despite being informed that one was present. When I then requested to speak with a store manager, the employee laughed and hung up on me. This behavior is highly concerning, especially from someone handling matters related to patients' health and medications. It raises serious doubt about whether this individual should be entrusted with such responsibilities. read more

Sorry, but no improvements over the years. Service for the most part is poor. (There are a couple of employees that actually do demonstrate good care and service, -- this includes Steve and Michael. Otherwise, other staff-members seem not to care). Unreasonably long lines and lack of open checkout lanes. Rampant burglaries and shoplifting (some of your security guard(s) don't do anything even when the guard sees a shoplifter brazenly walking out with groceries, w/o paying!). Also, frequent and blatant overcharging. When a wrong price is detected, some of your employees give an attitude instead of apologizing and adjusting the price. SHAMEFUL! Overall, quite an unwelcoming (if not hostile) environment. Dear store manager: you guys seriously need to step up - and learn from other grocery stores about customer service. For starters, the nearby Trader Joe's offers a 5-star service. Feel free to pay them a visit, to see first-hand what it means to create a welcoming environment and decent service. This Ralphs store has a loooong way to improve. Good luck! read more

I give up. I keep buying "sirloin" steaks that are absolute GARBAGE!!!!! It's unreal. The package says top sirloin then you cook it and it's tough nasty chewy gristle garbage. Over and over. At first I thought it was bad luck but no it's a pattern. They are selling garbage cuts as sirloin. I guess I'll have to go to Costco more often. read more

BEST RALPHS EVER! They do have some characters around there, but compared to Downtown this is PARADISE. You DON'T HAVE to go through a maze to find what you're looking for. You DON'T HAVE to do a transaction in EACH AND EVERY SECTION before you complete your shopping. Just one transaction and you're good, as it should be EVERYWHERE. LASTLY, but NOT LEAST, SHOUT-OUT TO JOEY, Front End Lead. ALWAYS FRIENDLY, UPBEAT and willing to listen to customer feedback. Keep doing what you all are doing! :) read more

The Ralphs location on Sunset--not the one on La Brea--has generally respectful security guards, especially since they're aware that I often record. I appreciate that they consistently maintain a professional attitude. However, it's unclear how well customers with disabilities are being treated, especially considering that the customer service from some cashiers isn't always consistent. I typically use self-checkout to avoid issues. I also believe Ralphs should update its food offerings. The vegan section is very limited, and the store still focuses heavily on meat products. For a company that serves a diverse community, it's disappointing to see so few healthy, plant-based options. A more robust vegan selection would not only be more inclusive but also promote better health. Meat-heavy diets can have harmful effects on the human body, and offering more plant-based alternatives is both humane and forward-thinking. read more

Greatly location with plenty of easy parking. The store is older, but very clean and well maintained. The prices are fair, especially if you shop the sales and clearance items. Not too busy at checkout and everyone was friendly and helpful. read more

Update 08/04/2024... I take so little joy in the act of shopping anymore. And you're the reason. It's a small, I know, but I've already given over to the fact that I have to bag my own groceries. But I always bring a ton of my own bags, and the points I get I've justified in my Stokholm Syndrome mind are payment for my labor. But HA! Guess what?! My first job was as a bagboy for Albertsons and it turns out I'm better at the job than your folks. But today, I didn't even get the Fuel Points for all the bags I brought. I always bring in excess of what I might need!! Look, I'm not working for free!! And btw, I noticed that prices went up again. p.s. I'm forced to put 1 star as the system won't let me give you nothing. Aaaaaargh! I wish you weren't you!!! read more

The Baker is the worst, The baker manager(woman) is horrible They claim they didn't get me order, I had 3 separate orders..claim they didn't get any of them. I went to pick up on 10/30/25 around noon... the manager said there was nothing she could do or offer a solution. I ordered 3 weeks in advance, when I tried calling 3x earlier in the week, they never answered the phone..so I couldn't confirm. I ended up going to A REAL BAKERY, ( Cake & Att),they had my order ready in 24 hours. Take your business to a small business, they appreciate you more and are willing to help..not the snotty bakery. manager. read more

Review for Ralph's Pharmacy This Pharmacy is so much better than the Walgreens nearby. My doctors are able to phone in prescriptions and they're literally ready in 15 minutes for pick up. All the employees working at the pharmacy are always really friendly. The hubs usually picks up my prescriptions for me and they know him by name and recognize that he's there for my scripts. read more

No problemos friendos this is a solid Ralph's. There's always parking and always food. Some of its even on sale. Less than three stars is pretty bad bros, I am not sure what your frame of reference is for a grocery store. You want someone to escort you around the aisles or something? I dunno. Id much rather come here than "rock n roll" Ralph's where as soon as I walk in the store the entire alcohol case is right in my face, daring thieves. Not the kinda grocery store experience I want. This is also on the same route as Sprouts so it even works out that way. read more

This store is much improved, check out the new paint job of the entire location. It also looks like they did more hiring, I see a lot of new friendly faces. 5 stars for keeping up with the Joneses read more

Everyone at this Ralph's is super friendly and helpful. I especially love Karen! She really brightens the days. It's a clean store and has some special Paleo items which is great. Good security there too. Thank you Joe! read more

Ralphs - Grocery Near Me - West Hollywood, California

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Customer service isn't great. Don't do order pick up. After 25 min of waiting & calling them, I went inside to get it myself. They tried to tell me I'm confused and my order isn't until the following day. No. That was false. The explanation I was given is apparently some communication issues amongst co workers. I will just shop at pavilions going forward. The RALPHS in the area suck. read more

if you would like to have the worst shopping experience, please visit. wild shoppers where you don't feel safe rules about purchasing experiences If you live in this neighborhood, just go to Whole Foods sprouts or Trader Joe's. There is no need to waste your time coming here read more

Everything was neat and stocked. Love how fast i was able to grab everything without looking too long. Got a wrap from the deli and it was pretty fresh! Not too crowded inside as well with ample registers and self checkouts read more

Michael needs a raise, he's such an amazing cashier. He had great humor and was very friendly. Thank you :)

Customer service is horrible at Ralphs on fountain/lA brea...Patricia, claims to be the store manager since I could not speak to any one else. Doesn't know the first rule on customer service. Was not helpful or caring in any way. Her responses back to me was more like a government bureaucrat than someone working for a company that needs customers. She made life checking out of Ralphs more difficult than it had to be for being a manager. Also, they don't enforce parking lot. There was no one in the store ,yet the parking lot was full on store level. Patricias response was she knows non customers park there and to park on the roof level because cars get dinged on the store level. Pretty wild thing to tell a customer. Did she think it could be because you have a parking lot full of non customers parking there that cars get dinged Patrica!!!!. if this is the current example of Raphs management, it's gone waaaay down. read more

I really like this location, it's clean and the staff has been great. The only issue is the parking and people who don't know how to drive there lol read more

I ordered groceries for pick up bc I have a disability. The store called me at 719p to remind me to pick up the groceries. I told them thank you and I'd arrive in 10-15 mins, which I did. They said someone would be available to bring them to my car. When I arrived I used the app to check in and enter my parking spot number. I did and waited. When no one came out I checked in again and stated my parking spot number again. Then I waited more and called the store several times. No one answered the phone after several calls. Then I called the main 800 number and also used the chat bot to ask for help. The chat bot did not help. But the representative on the phone tried calling the store as well and reported back to me that no one was answering. This process took one hour. Finally the phone rep told me to go inside which was not easy and why I ordered ahead for the bags to be brought to my vehicle. When I entered the store, I asked for help and the employee asked me to stand just the front and wait for the person to help me. I waited ten more minutes unclear about what was happening so I asked again how I could get help. The employee then called security to come over and watch over me with their loaded weapon. This was incredibly traumatizing. Other than being a black male there is absolutely nothing scary or threatening about me that would even remotely warrant armed supervision. The other employee who ended up helping me told me I didn't call and the phone didnt ring and blamed me. I didn't need to explain a private ADA matter in public especially as I was keenly aware of an armed agent hovering over me. I let her know I would wait at my car for the groceries. The security officer followed me out to my vehicle and hovered outside my vehicle like I was a convicted felon. Once the employee brought my groceries out, she THREW them in my trunk and refused to let me know where the eggs where until she was already thrusting them into my trunk. The armed guard watching over the whole time. There is zero reason why a customer following all the rules should have to wait one hour for their groceries, for none of the paths to resolution to contact the store work. And then be treated so traumatically when entering a store like any other normal customer. I didn't yell or curse or threaten or make any actions that would be perceived as warranting armed protection for the store or employee. I beg anyone involved to consider whether a small white woman would have received the same awful traumatizing treatment. read more

This place is ok. But becareful when going here before closing because even tho it stayed closing at 1am they will not let you in at around 1245am. Sometimes even earlier. I asked for the manager once and some ass came to the door yelled at me that they close and he doesn't care. And left. I've never disliked a business as much as I hate this ralphs. read more

At my checkout at cashier when I payed for my perchas I also requested $60 dollars in cash and it was given to me. However I found out in five minutes at McDonald nearby that one of the $20 dollars was fake. I returned and asked the manager by the name of George to exchange it. He was very rude and accused of making it up. Needless to say this Ralphs lost my business. I annually spend about $400 weekly. Your loss. read more

Today's visit reminded me why I prefer online market delivery services like Misfits and Martie. I decided to stop by today because it's convenient on my drive. During covid, this location was good for grocery pickup, instead of going in and wearing a mask. Today was disappointing because the cashiers have zero skill as far as customer interaction. I saw the lit number showing that the register is supposed to be open, so I walk up, but the cashier was doing something. I asked "Are you open?" No answer. The cashier next him, to my right, said something to the guy who I was talking to, something like "hey she wants to know if you're open". Still no answer. I give up and go to two registers over, skipping the guy who was talking to the first guy. Never did this guy say "I'll help you come over here". Just really stupid and lame all around. When I was checked out, I asked those guys is there a reason you couldn't answer me. They mumbled something I couldn't understand, I think they didn't know English because they looked to be Hispanic. I said it's rude to ignore the customer. I doubt they even cared or even understood me. The worse your customer service is, the more you're hurting your business, and then you won't have your cashier job anymore. You will push your customers to online grocery services. I'm willing to say good-bye to brick-n-mortar if it means I don't have to deal with incompetent employees and annoying customers. read more

I haven't been to this place since Covid, but I went tonight, and it's unrecognizable. Absolutely delapidated, dirty, dim, the clientele are shady and sketchy, and the woman at the register (well, there were no "registers," only self-checkout and a couple of women bossing everyone around like prison wardens) was rude af. I left there grossed out at the thought of eating food that had been there for any amount of time, and feeling like I needed a shower. A true indication of what has become of LA in the past several years. read more

This was my first time coming to the store because I moved to West Hollywood. I was approached by a random guy. He was inquiring about my 5-year-old daughter. I then went to security and told him that this guy was acting really weird. Security was on board and he told me to show him the guy. After I showed him the guy the security looked at me. Security told me and quotes I got you I have no idea what that means. Taking an educational guess because the security was black The guy who was harassing me was black I guess he got a get out of jail free card. I think Ralphs should come reconsider who they hire. He completely disregarded my wishes when I asked him to investigate what was going on with the guy who was harassing me in my child. The security had an bad attitude. I guess Ralphs allow people to harass women and children while on grocery shopping. I have no idea what's going on. I feel like it was a brother's club. It was absolutely absurd. This guy walk up to me and my child first asking questions. I clearly gave him signals that I didn't want to be bothered. Don't bring your children into this grocery store I have no idea if this guy is going to come back. This is an unsafe environment for a child. 323 8768790 this number to this location. The security was absolutely despicable. read more

If only Ralphs's actually cared what their customers thought about them, but they clearly don't give a flying f..k!! They clearly DON'T want your business, so DON'T give it to them!!! They first started to close at 2 am (instead of being open 24 hours). Then they started closing down their shampoo and toothpaste isle at 8 pm (WTF!!??) and then they started closing at 1 am, but they wouldn't let you in at 12.45 am. Seriously F..ED UP!!! So, F..K THEM! DO NOT GIVE THEM YOUR MONEY!! They DO NOT deserve it. They only have 1 cashier past 11pm and sometimes you have to wait in line after midnight (when they close the self checkout stands) for up to30 minutes to get 2 items checked out. OUTRAGOUES!!! I spend $1,000 a month at this fucking place, btu they clearly don't appreciate my business, so I'll take it elsewhere!!! read more

Good ambiance and service but Ralph's in Los Angeles has stopped servicing their western union tech and refuses to inform customers

Oh my goodness, the staff here is soooo friendly. My bf and I look forward to Sushi Friday. Uncle Si Thu has bomb customer service skills! Just by looking at our faces, he knows whether or not we found a platter we like. If not, he'll go ahead and customize one to our liking. And his rice... AMAZING! ------- Side story: We were chatting with a man who was waiting for his sushi order to finish. He told us he came from Culver City, and goes there for fresh sushi. read more

Ralphs - Sashimi w/ salad My and my boyfriend's new favorite - Grocery Near Me - West Hollywood, California

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The customer service here is absolutely terrible! All the employees act annoyed. Clearly none of them like their jobs very much. No smiles. No hellos. And when you ask for help, they treat you like you're Bothering read more

If I could give half a star... After coming here to this Ralph's for the past 19 years, I've had few problems. Until now. The wait for the deli is ridiculous! This is the 3rd time in the row that I've waited over 15-20 mins for service. Not because of someone else being helped. It was just no one there at all for a while. Today I waited 20 mins. After which I went and spoke to a manager who then called for help on the loud speaker. Still no one came. I asked if the employee structure changed or if they were short staffed. The manager said no. No sure when or why the service turned to unacceptable and careless(the manager) and horrible, but it did. Be warned. The service is horrible and they don't care. I'll be at Trader Joe's, Sprouts, and Whole Foods. Sunday, August 13th, 2023 1:40pm Ralph's 1233 N LaBrea Ave read more

Mirana is always helpful when I do online orders. When there is an issue she is sure to follow up with a call and provide a happy solution. Thank you for your service Mirana it was very much appreciated. I love that when I do online pickups they don't make me keep the bags and let me use my own bags to save on plastic. Thank you Ralph's team please keep up the good work read more

Thank you to the handsome police officer & security guard that let me in AFTER 1am to use their atm machine

Two bitten legs lay at the very bottom, with wings on top. Just like I took the first one I bitten. I thought that this was a production facility and that there was something missing from meat. But when I started eating further, the same one was bitten. So watch what you take in Ralph! It may already be bitten or partially eaten! Two legs were bitten. hungry man read more

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Really l showed up there at 12:15 and said they close at 1:00 am. Couldn't buy anything the boxes already staked in front of everything and the guy already rushing costumer to get out saying door close at 12:45, and when it came time to pay around 20 to 25 people in line waiting to pay. I drop my basket and left. Those people are so bad, they should shutdown that store. read more

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