This is a strange Ralph's to me, I feel like it's always messy. The automatic gates to come in don't work and everything seems too crowded. Came in for some chips and flowers, chips were easy to find and flowered didn't look the greatest but I didn't have much of an option. Staff was very friendly though! read more

Awful. Just awful. I ordered a cake with Happy Brithday on it. I ordered online to be picked up the next afternoon. I went to pick it, the women said they had no order. 3 hours later, get an email that the order has been cancelled. When I was there, I bought a visa gift card. They printed out an activation code on a reciept that was so faded, almost unreadable. It was CLEAR that the ink in their printer should have been changed a few days ago. I brought it up and was met with disdain. read more

this Ralph's is always well stocked and and very clean. The staff is nice and willing to answer questions if needed to find a product. we stopped for dessert and the prices were great and got some donuts, cookies and pies. great store read more

Ralphs - entrance - Grocery Near Me - Granada Hills, California

Service has improved a lot, store organization needs to improve, specially rotation of products, FIFO (First In First Out). Many times I have had to let the cashier's know about expired food products. I actually purchased fresh cut fruit last night, couldn't wait to get home to have at it, but to my surprise it was spoiled, tasted funny, very disappointed. As I mentioned earlier the service has improved, employees are very friendly. Sorry for the negativity... The mixed fruit I purchased the date was not expired but the product was, that tells me either they post the incorrect date on it, or during the cutting process they didn't pay attention and used spoiled fruit, or it was not stored properly, many other reasons. read more

Ralphs - Mixed fruit - Grocery Near Me - Granada Hills, California

If I could give Zero Stars , I would !!! Placed an order for a cake through the website that says I should receive an email confirmation from the store soon. A few hours later and there was still no email so I called . I called over 10 times throughout the day to get in contact with someone there, but nothing . No one answered the call!! Next day (day of my event) I called and miraculously get a hold of someone on the phone And they say , ohhh the person in bakery is at lunch , they will call you back . Received the call back and the girl on the phone says "ohhh, I see it but it was never confirmed." Anyway, she told me she would work on it and the cake would have to be picked up by 1:30 pm. I sent over my daughter and when she got there, the girl says "ohhh, I just dropped the cake." So my daughter just stood there in shock and called me . The bakery person told her "well , I can make another one but won't be done til later this evening " WHAT ?!? HOW UNPROFESSIONAL!!! Meanwhile , the Ralphs in Porter Ranch is soo much more professional . Never shopping at the Granada location . They definitely need new staff ! read more

This review is solely for the US Bank inside. This is the closest US Bank that came up on my search. They are not all over like BoA. Located inside Ralph's. Upon entering, it is on the right side. They usually open around 9am I believe. They have one ATM which I have used. It is working and no one using it. I did what I came for and I was in and out. read more

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Came to this location because it was my nearest to find out it was closed 10 min early i would have got here earlier but this damn store is 25min from me, the employees sees me out side we make eye contact and makes a full 180 and walks away read more

Fabby the self checkout girl, no smile and when you talk to her, ask for help, she doesn't even acknowledge you. When you say thank you, no acknowledgement. She needs either more customer service training or to leave the service industry if you really dislike your job that much. I left one Ralphs because of one guy on the self checkout was the bag police and the other was like her, miserable no smile, no acknowledgement when you speak to them, just miserable. I already called the manager about this. What a disappointment this shopping trip was. read more

My cashier tonight David may have restored my faith in Ralphs. I normally don't go in the store but I had to get one item for a recipe and eggnog so off I went into my local Ralphs. I had some issues with my app as I was trying to "clip" an ecoupon for $2 off. I tried once before and the interface was too difficult to navigate but David helped me and was very courteous and patient with me as he checked me out. Thanks David for going above and beyond and spreading some holiday cheer! read more

Ralphs - My transaction had to be transferred to another checkout station because this was "wine". - Grocery Near Me - Granada Hills, California

It was convenient since it was on my way. The location was clean and helpful staff. I was able to quickly find what I was looking for. In and out was a breeze. read more

They had everything I wanted. Everything was fully stocked. Items were pushed to the front and very presentable. Huge parking lot and also was getting new payment to fix up the potholes. Cashier and bagger were friendly. 12/26/23 read more

Ralphs - 12/26/23 424pm - Grocery Near Me - Granada Hills, California

STUPIDEST PEOPLE EVER Went there at 5:13pm to get helium balloons blown for a birthday and the worker stood there and said "I don't feel like doing it i'm about to clock out at 5:30 and no one else is trained to do it" like okay???? you got 17 minutes. she just wanted to stand there and refuse to do her job? i asked what time should i come then if you close so early she said by 5:30, like im here byyyy 5:30 right now ??? read more

Great sushi selection. I had the spicy tuna roll which I loved. Very fast at the checkout.

If you Love fruit flies in your produce this is the Ralphs for actually Saul Meininger packaged lettuce very disgusting I even wanted to get Romain it was mushy at the bottom your produce I asked Maria simple question I know you're very low on stock and this isn't the first time she's come after me with a bad attitude and bad tone she yells at me and says that's not my department I want to say I know you're a cashier you've been one because I've been shopping there for eight years so relax chill out then she said oh we're remodeling the store that's all she had to say to me and then I would understood I don't need her bad attitude and the store is a hot mess ! They only have one cash register or you have to go to self check out No all the cashiers are bad it just seems to be Maria ! One time I couldn't get my pin she was freaking having a full meltdown like a child I don't then goes into panic mode over nothing maybe she just hates her job ! My is my favorite Alissa I hope I spelled her name right she's so kind and nice ! read more

They do what they can dealing with the public ! They service deli, is my only complaint they take a long time to service customers read more

It's so sad to see a perfectly decent store go downhill because of bad hiring. The staff there used to be great now, the customer service is lacking everyone had an attitude. The employee who've been their the longest agree and shrug when I mention how great this store was. read more

I stopped shopping there about a year ago because the quality of workers has tanked. But I had to get something quick and thought I'd give it one more try out of convenience. Everyone looks one step above homeless and they're all super pissed off to work there. What an environment. I stood waiting, and ringing the bell a few times, for someone from the meat department to come out for 10 minutes. So I had to go to front and get the manager to call him. By the time I got back there were 3 people in front of me and dude was sauntering out pissed off like we were inconveniencing him. This is a GARBAGE store with inept people. Anyone that has self-respect should avoid this 3rd world market like the plague. read more

Last night I went to the grocery store and the cashier named Dorothy S. Was so friendly and so thoughtful when I left I felt really good about coming there. I purchase some wipes in a large box And when Dorothy was ringing me up I noticed a box was opened she kindly made arrangements to have the box taped up so I wouldn't drop all the packages wipes out the box also she was very funny and friendly she deserves five stars. read more

Ralphs - Dorothy looked out for me! - Grocery Near Me - Granada Hills, California

This is my go to grocery store when I need something. I never had any issues while shopping here and I always find what I need beside red plums. I like that they also have a deli where you can pick up some healthy turkey breast and a butcher if you need red meat. They also carry the only brand of coconut water that I like to drink from. This store also has about 12 self check out station which help get you out of the store faster, just remember that certain item are not allowed at the self checkout station like alcohol unless there someone who can help overwrite it. There plenty of parking here as well if you come and the homeless people who use to be set up on the sidewalk are gone now. read more

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I usually have a good experience at Ralph's but this time was mediocre. I feel like they're always understaffed. My biggest complaint is the deli department. No one is there, ever. read more

Ralphs - Register - Grocery Near Me - Granada Hills, California

So yesterday I wanted to buy flowers but the price which was written on it was not the actual price and it costed more and I wanted to refund it, they say we cannot do a refund and I say I just bought it several minutes ago and all the employees were ignoring me saying to go to another cashier, besides that I wanted to buy a bottle of wine, and as I don't have US ID yet, I showed my Armenian driver license and the stupid cashier says " we don't take Armenian ID's " But all these days I showed it to other stores and there was no issue, cause its real ID, even if it's not US. if it was another country ID, you would take it right ? whats the reason for racism? Stupid staff with ignorant,rude and selfish attitude. read more

I purchased frozen pepperoni pizza (organic ) when I opened it the color looked like gray and all freezer burned . Than I looked the expiration date and it was expired in March 2023 todays date is October 2nd that's nearly 6 months ago. But Ralph's had it in the freezer and sold it to me. When I took it back to the store they gave me a refund,but that's all No sorry for your inconvenience that I had to drive back or anything! read more

I have always like this Ralphs location in the past. Its not in one of the best neighborhoods of North hills. I stopped in here during the holidays and the place was not so packed. Tight security hang out here and the parking lot is pretty scary at night. Good customer service here. Store is not so big, But everything is organized good. Store has a funny sewer smell outside of it sometimes. But its not so bad. read more

This might sound funny but I surprisingly love Ralphs fish sandwiches.They are priced at $2.50 but from 11am till end of lunch they're only $2.00 Please understand that Ralphs actually orders these fish sandwiches from their warehouse and they usually run out of fish sandwiches the same day. Unfortunately they only order fish sandwiches in bulk every 2-3 days. Most Ralphs locations run out of fish sandwiches fast and this is why I purchased ten fish sandwiches. I know some might say I purchased too many fish sandwiches, but like I said they are hard to locate and I shared these sandwiches with my close ones :-) Also I want to mention the most Awesome!!! staff member by the name of Gina who works in the deli. Gina made it happen for me and made sure I was able to purchase ten fish sandwiches like I requested and she made the fish sandwiches for me and they were delicious plus she showcased excellent customer service. Also Mireya was nice as well and wanted to help me with any questions I had. Thank you Mireya and Gina for the awesome customer service and for being so cool. read more

Ralphs - This might sound funny but I surprisingly love Ralphs fish sandwiches.They are priced at $2.50 but from 11am till end of lunch they're $2.00 - Grocery Near Me - Granada Hills, California

Clean parking lot! Clean Aisle! Everything is stocked in place. No help tho. I asked someone for help and she didn't know or actually understood me. Oh well.. what can you do.. The cashiers are nice and friendly.... read more

Actually happy with this market. They always keep the shelves stocked and will order anything that we need. Employees are helpful, when you can find them. Managers all have a pleasant attitude and are gracious and helpful too. Like the little seafood section they have available. Sometimes they stock things that the other Ralph's don't have. Plenty of convenient parking. read more

This Ralphs is conveniently located and always good parking. I always find the items I need and they have good prices. The employees are always helpful and very friendly! One of the managers, Marcos, can't miss him cause he is really really tall -- he is the coolest and always helpful and patient with the customers. This Ralphs is great if you want to get in and out quickly! Happy Yelping! read more

This was "our grocery store" for almost a decade. Recently they have switched to entirely self checkout. We just stopped by to do our weekly shopping at 10am on a Sunday and they had ZERO cashiers available. The produce department was not being kept up with and very package of their strawberries were rotten (there were only 8 of them). This was our last trip there. We said goodbye to our favorite employees who have watched our son grow up and left our mostly empty cart on an aisle to head to a grocery store that actually has food and employees. Very sad to see this happen. read more

The worst for same day order pick up! I've given them 3 chances and they messed up time and again. The reason I order to pick up is I've 2 toddlers and shopping with them is extremely hard. This Ralph's service has been awful from timing to groceries picked. read more

Ralphs - Rotten strawberries - Grocery Near Me - Granada Hills, California

once you befriend the homeless people it's not that bad. make sure that they know you live in the neighborhood by walking through the camp. it's not easy, but i do it so I can safely enter My Favorite Ralphs Grocery Store To Buy My Groceries And Other Frivolous Items Such As Toys From The Toy Section And Ben And Jerry's Cherry Garcia From The Refrigerated Section Where The Guy Was Standing Before He Shot The Cop And Escaped To The AM/PM. John Lennon Out read more

Ralphs - me - Grocery Near Me - Granada Hills, California

Tired of the long lines at CVS, well come here instead! You'll be glad you did! I've been coming here for over 10 years and this place is completely underrated. There's never a long wait and prescriptions that aren't ready right away take about 15 minutes and they'll call your phone number when it's ready. You can do your grocery shopping while you wait, how convenient! Marianne and Debbie are the best pharmacists. They're so knowledgeable and friendly. Since I've been coming here for so long, they know me by name and have my prescription all ready to go. Kristen, the pharmacy tech is super sweet and very helpful as well. I recommend calling your prescription ahead of time for convenience. If you're out of your prescription, they can contact your physician on your behalf to refill. read more

Got into a hit and run by one of their employees today 2/3/2021. As I was exiting the parking lot heading out on Devonshire, a guy in a silver 2016 Nissan sentra rear ended my car. As I stepped out of the car to see the damage and obtain his insurance info, I could smell his car reeks of weed and he apparently just got off his shift at Ralphs as it was 5pm and I clearly saw his Ralphs black apron plus he admitted working there. I went back and spoke to the store manager and notified her that I did file a police report since I took pictures of his car/License plate before he fled the scene. Need to review cameras. Thats the least they can do. Disgusting read more

Ralphs - The car that rear ended me - Grocery Near Me - Granada Hills, California

Dump!!!! Rotten food all over the place!!!! 1 line and 1 Awful rude low class cashier woman Erika no greeting! I Won't be back to that ralphs again either. read more

This Ralps is Horrific. There are Zero Checkstands Open. You have No Choice but to use the Self Check Out where you bag your own groceries with ZERO HELP. This community has MANY SENIORS that do not have the ability to bag their own groceries, least of all carry to the car. The Managers are rude, and do not care about customers at all. However, they LOVE their beverages from Starbucks as they all are carrying a cup at all times! In addition, this Ralphs has phased out almost all Name Brands and mostly stock their inferior store brands at the same cost! PLEASE goto Vons where they actually serve their customers! read more

You really can't go wrong with Ralph's It's always one of the best places to go to when you are crunched for time. They have almost everything. They even have dry ice and vacuum rental! Their cakes are pretty good. The steaks are great! read more

I shop at this Ralph's only if it's the middle of the night and I am in a big hurry. It is always horribly understaffed, and you can be guaranteed that you will have a long line to wait in with just one or two registers open even with 10-20 people waiting to check out. Why can't you guys staff the registers here, or at least put in a bank of those self-service check out's like the all the other Ralph's nearby, and even the crappy Lucky's a few blocks away has? Skip this place and head over to Vons on Mission, or make the extra drive to the Ralph's on Chatsworth and Zelzah. read more

Worst Ralph's ever. Terrible customer service. They charge for bags when you don't need them or ask. I will never come here again. I hope this place closes soon. I'll be spending all my time at the local Vons down the street. read more

I have been going here for years .. the staff is very helpful and always seem to be in a good mood. The fresh food is the best and I love their roasted chicken and potato logs!! read more

Literally had to throw away over half of the strawberries you charged me full price for because your staff is too incompetent and inept to not allow rotten food to get sold. read more

Marco is the BEST manager EVER!! Always very helpful, and he remembers all his customers by name!!!! read more