this is my go to VONS for late night runs. They are open late and not to busy. The produce is always fresh and well stocked. Their fried chicken (signature cafe) is so good my family loves it. The staff at check out is so fun and friendly they always make you feel welcomed. read more

Vons - Grocery Near Me - Mission Hills, California

Today was the final straw we will be notifying the media and hiring an attorney. As we got home by weighing our tri-tip we noticed that von's is charging the price of protein/meat for the packaging. They are not using tear weight while measuring the weight of the meat that you buy. We notified the manager on duty and she said that she would get back to us and she has not and it's been over an hour a very simple solution to look into, but she chose not to. Unfortunately, this is a big scam and is illegal. You are paying sometimes over $20 a pound for packaging. We also noticed that we paid for Double Trays as well. The tray underneath the meat was doubled up, so are we really getting a good deal are we really paying $19.99 for a pound of meat or are we paying for plastic and trash? We will see you in court. read more

I had a very disappointing and embarrassing experience with gift cards purchased at the Vons in Mission Hills. I bought three gift cards on different days and at different times, and every single one ended up having a zero balance when the recipients tried to use them. One incident in particular raised serious concerns. I paid cash for a $100 gift card, and the cashier said the card wasn't scanning and went to grab another one. Coincidentally, that card also had no funds on it when it was used later. These were meant as gifts, and it was extremely embarrassing to find out they were worthless. At this point, it feels like more than just a mistake. Whether it's poor controls or something more serious, customers should not have to worry about gift cards being drained before they're even used. I strongly recommend NOT purchasing gift cards at this location, especially during the holiday season. read more

Some checkout staff are extremely rude even after you clearly paid with a receipt in hand they say did you pay? Or tell you don't put your items in the bag till you pay like a common criminal and if you are a supporter of anything GOP there are some nice people there about it, but there are opinionated leftists who make it clear they don't like conservatives. One staff member I merely asked for a different bill than the machine gave me when I paid and got my change because the lotto machine wouldn't take it. Normally the other staff give it to you w no problem. This staff member talked to me in such a rude manner and and told me I should use clearer communication when it was her her who refused to listen to my explanation. It was frustrating but no one raised their voice to her. She's always impatient and disrespectful turning it back onto me saying I was rude for simply asking to exchange a bill. Then she said did you pay already? I said that's how I got the bill. I was very clear on my communication. There are beggars outside of the front daily, even small children were entering the store begging for money, the mgr won't help with anything she laughs it off. I've been a customer there for years, but there are nicer stores with more professional staff that treat you better than this. And better prices without the drama. I hope when she's a senior citizen later on that she learns some patience and respect and maybe take a course in listening. If you don't want verbal abuse go to a different place. read more

Horrible experience in here. The customer service is a zero! They don't wanna help you and when you try to help yourself then they get pissed off. People are just box checking in the store. read more

I'm writing this because what happened to my mother and me was extremely upsetting and honestly could have gone very wrong. We were falsely accused of stealing, followed into the parking lot, and then harassed by a security guard who was aggressive, unprofessional, and made us feel unsafe. This was an experience from last year, and yes, it's taken me a long time to write this, but I want to use my voice and share my experience with my community about my local store. After we finished checking out with our cashier, Chip, at Register 2, we walked out of the store and stopped by the Sherwin-Williams next door just to look around. As we continued back to our car, a man dressed in all black with a full ski mask covering his face came straight up to us. He didn't introduce himself or explain anything -- I genuinely thought we were about to be robbed based on his appearance and approach. He immediately asked for receipts (which I was pulling from my bag but he did not even check???) and then began calling us thieves. His tone and body language were extremely hostile. We asked who reported us and whether he even worked for Vons or was third-party security. Instead of answering, he made sarcastic jokes like "I just wear this for fun." It felt dismissive and unnerving, especially since we were clearly confused and scared. His behavior felt aggressive enough that I feared it could turn physical. He eventually said that Kenyatta (the cashier with purple hair) told him we walked out without paying. This didn't make sense since she wasn't even the one who checked us out. We went back inside with the guard still following closely. When I told Chip what was happening, he looked confused and confirmed that we had just paid with him minutes earlier. We asked Kenyatta why she thought we were stealing. She kept saying she was "just doing her job" and said she saw us walk out near Register 1. That part is true - I walked out that way after paying because I went back to look at more magazines. My items were already bagged, and I had my receipt. So why accuse someone without the facts? I did nothing suspicious and did not conceal anything. This did not feel like proper protocol was followed. The guard continued talking down to us, making a scene in front of customers. We asked to speak to a manager. Kenyatta pointed vaguely in a direction, and eventually Adriana, the lead, came over. She tried to intervene and repeatedly asked the guard to step away, but he refused. He hovered over us, telling us to "shut up" or "calm down," even though he was clearly escalating the situation. At one point, he stuck his middle finger in our faces and stood uncomfortably close. My mother was visibly frightened. His behavior felt intimidating, inappropriate, and threatening. We had every right to be upset. We were being falsely accused and publicly humiliated by a masked man who refused to disengage even when a manager told him to. It felt like proof no longer mattered and we had become the target of his hostility. Kenyatta's assumption was based solely on not seeing us exit a specific lane. She could have verified with the actual cashier instead of escalating immediately. That decision led to us being harassed and embarrassed in front of our neighbors and community. Several people later shared that they've had similar experiences with profiling at this location or involving the same employees. Even another cashier commented that this behavior "happens often," which speaks volumes. This situation felt discriminatory, aggressive, and dangerous. A security guard should not follow two women into a parking lot based on assumptions, especially while acting unstable and ignoring managerial direction. I'm sharing this to encourage Vons to take accountability and incorporate cultural competence training, especially regarding the harm caused by profiling and false accusations toward people of color. Do better. read more

Went to the service desk to buy a money order on a Sunday afternoon at 3:30 pm and was told the service desk was closed? WHAT?! I understand why they only get a 2.5-star review. So Stupid! Plus, their prices are even more expensive than other Von's Store's in San Diego. But they don't care! No hair off their hides, right? Hate them! read more

Maybe not my favorite Vons location, but my mom and pop also live closer to this location too. I usually go to the one off of Mission and Balboa. I stop by this location once in awhile too. This one is in a bad raunchy area with drug users in homeless near the parking lot. They have security here too. One of the reasons why I do not like it here. Store is dirty sometimes and out of order. Service is always good. So I give them some credit. read more

¡kennyatta alisha bell is great - barbie was great, but she retired over two years ago .................................... this establishment needs a thorough reevaluation from the top down to ensure better achievable customer service relations with much better policies ...........! read more

Don't come here after 10pm unless you want to wait in a single line for 30 min to checkout. They close self checkout at 10 on the dot and they will have just one register open with the line wrapping around the store. Real nice. read more

Came to buy groceries and needed to the restroom. I've been to pretty bad public restrooms but this place took first place I will not be shopping her ever again read more

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This location is my local Vons, i have the app and enjoy the savings and rewards of it, the store it's self is great, amazing staff. i just wish they'd help each other a bit more (sometimes lines are long and they all look at eachother, no help because someone got into it with the current cashier) the reason for the 4 and not 5 stars is the security guard. total creep, made me and my sister feel totally uncomfortable. He was following us around the store, not to make sure we weren't stealing but to ask if we were single and what we were cooking tonight. And am I married ? and how i have to explain to my husband that he'll be joining us for dinner tonight. honestly, this never really happens here but i could not have gotten out of there faster. i mean who could i tell ? Security ?! place is usually clean, aisles stocked but someone gotta talk to that man. read more

I wanted to beat the heat and crowds , so I went early to the market. There were no cashiers it was all self check-out. I honestly don't mind self check out when I have a few items, but I had a cart load. It was very frustrating. My son said they are under staffed so let it be. It's Saturday and a holiday weekend, he said people probably called out sick ( he's to nice) he wasn't at the store with me. No excuse for bad customer service especially at a well known market. read more

The store is always clean and bright. The employees always have a smile and a polite "Hello" for you. The food is fresh, tasty and well priced. read more

This is our local Vons. We have been shopping here for a decade. Post Covid has been really hit or miss, but these past few months we've been having the same consistent issue - TERRIBLE BAGGERS! They grab our bags of chips no matter the size and shove them into our bags like they're canned goods. And then the add more groceries ON TOP of them!! Not to mention the stacking is terrible. We load the belt strategically to help - like shaped items, similar weights, refrigerator items and non-fridge items separate. None of that matters. They're going to take two cans of beans and put them in the bag with ramen and eggs. Then take the other two canned items and put them in the bottom of the bag and top them with bananas and frozen pizzas. Sure, we brought more than enough bags but we'd much rather you shove all of our purchases into three bags, it doesn't matter that they're all over packed and heavy. After all, you're not the one carrying them from your parking space around a building and up stairs when it's 95° out. The staff is hit or miss in terms of friendliness - we have our usuals who we've known for years but as they're retiring the friendliness and helpfulness of the new staff is non-existent. I get it, we all just wanna do our jobs and be left alone, but there's a lot to be said for customer service and experience and that's something that has lacked since Albertsons took over. read more

on 01/04/2025 at 11:00 am @ 10321 Sepulveda Blvd Mission Hills, CA 91345 The cashier refused to pay me $80.00 for a winning scratcher. She said, "No cash." "I'm the only cashier". "I just opened". "Go to gas station". I was buying fruits for $25.99. At 11:00 am, they don't have a change from $80.00? I can believe that lie, but when a few workers (Yelling) tell me they're not gonna have cash today, and go to the gas station. Rude people, bad attitude. I get mad. Lottery machine is there, but for winning I have to go to the gas station? XXXX this place even though it's not far from my house. read more

The manager from the flower department never has a good attitude. This is my local Vons and every time she has "helped" me it's always non pleasant customer service. Having such role she should be providing outstanding service. read more

shady asf at night time and only one cash register open long line , a lot of transients lurking around , took my future mother in law grocery shopping read more

Terrible bakery service! To start off the bakery is inside the garage where the nasty bathrooms are. The short girl was being extremely rude when trying to place a cake order. Apparently she "wasn't doing that" with an attitude and would answer my questions with such rudeness. She wanted me to do her way or no way. Did not even ask me how I wanted my cake just wanted the money and she wanted cash and told me she couldn't give me a receipt. I did not feel welcomed. People like that shouldn't be working there. read more

The employees here are very helpful and nice and they do a good job of keeping the store clean and stocked. However, I have noticed, almost every time I have come here, someone coming in and either successfully shoplifting, or getting caught trying to do so. Let's just say I don't really feel the safest in this location which leads me to only going here for a quick stop or as a last resort. read more

Horrible flower service, Alija I believe her name was has been horrible every single time. She's helped me out a couple times and her service gets worse every time. She's a young girl with red hair. I understand people might frustrate you but if they do a customer service job is not for you. The lady in self checkout in the contrary was very kind and a pleasure to greet. They need a new flower person if they want customers to return. She's rude and has horrible attitude plus can not fix flowers to save her life. They are so flat and ugly, her attitude shows through her work. read more

This is the vons I go to for my petite sirloin and my peppercorn tri tip when they had it. They don't sell the tri tip anymore so I just get the petite sirloin. They have a decent amount of parking here. The only thing about this place is that they don't have a lot of self checkout stations, I believe they only have 6. The employee are nice if you take the time to talk to them and helpful at the checkout station. I used to get my orange juice from here but I go to another store to save a dollar for the same brand like half a mile away. read more

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I frequent this location quite a bit. They have a good selection of things, I like the salads and premade lunch setups they have. It does make things alot more conveient for me. The service at the deli is always great too. I like the layout of the place. read more

If I could give a 0 star review I definitely would. I have been doing my shopping here at Vons through their app with CURBSIDE pickup. DO NOT DO IT. I HIGHLY do not recommend; not because of the app but because how the store manages it. My experience happened on Saturday at 3:50 PM. I went in and parked and notified them that I was there and in a WHITE car. When a Vons personnel comes out with groceries, I think its for me and I make eye contact but in that second a BLACK car pulls up next to me and opens their trunk. The Vons personnel walks up to their window and they look at their phones and I assume it's not for me. When the second the vons person walks back into the store I get a message my order has been picked up. I quickly got down from the car and went in to ask them directly. Long story short Vons' Supervisor pushed their "Assumptions" on to me that I must have given my code away and had someone else pick up. I told them i saw the girl give the groceries cause the second that happened is when i get the message. I told them I don't share my code nor would anyone else have access to my account or pick up my groceries for me. As the Supervisor at that time was insinuating happened. I told them to check their cameras, the Vons curbside personnel offered to reshop my order and I was thankful. BUT then the Supervisor of Vons went away with the girl and came back, and I was notified they couldn't reshop or refund as they had to investigate. That sounds like an internal problem NOT my problem to deal with their negligence. Whether it was an app issue or personnel issue it is NOT my problem to deal with an $80 loss. I was told to call back tomorrow to speak with a store manager Dawn/Autumn can't remember but instead I went directly to a higher up with the app chat and they helped me refund my account. This store is useless in helping their customers. read more

Unfortunately this place is close to my house and with as many grocery store trips as I make it makes it inconvenient to always have to drive farther away so I am stuck doing most of my shopping at this dumpster fire of a store. Always out of things, produce is a disaster; food frequently rotting on the shelf, with a few rare exceptions employees have the worst attitude. I have frequently stood there listening to them bad mouth other employees and customers. Petty drama and BS, using their phones at the cash register and checking people out in between typing with an attitude like the customer is bothering them. This place is an absolute disaster that has absolutely no f***s to give about their customers or professionalism in any way. One of the few shining stars in this place is Kenyatta though. She's awesome, fast, personable and a pro. Other than that, there really isn't anything good to say about this place read more

I had a really awful experience with management and cashiers , They are so unprofessional, I asked for the corporate number and they provided me with the party line phone number, I called Vons to complain on why would they do such a thing and they started to laugh, THEY NEED BETTER MANAGEMENT AND MORE PROFESSIONALISM I had to call another Vons to get the corporate number and I will be complaining since I did record the incident. read more

i've been shopping at this Vons for 25 years - the quality of the produce at the store is atrocious more recently! Not only is Vons charging a premium for their produce, the quality of produce over the past six months has declined significantly. I found that there's higher-quality produce at the 99 Cents store lol. I filed an official complaint with Vons corporate because this has been going on for far too long. The last time I went in there every single head of Romain lettuce was wilted and old and they were charging two dollars where if I was to go up the street to the Vons in Granada Hills all the produce is fresh green and nearly perfect! There's really no explanation as to why there be such a vast difference between the Vons and Mission Hills and the Vons in Granada Hills, other than corporate negligence. read more

I have to shoutout a worker named Ashely she is amazing she took the time to really look for something I really needed, really kind over the phone and spoke direct and clear ! hope she gets the credit she deserves! Vons is doing amazing and especially their employees read more

I don't visit this location regularly, but when I am on my way from and to I have occasionally stopped in to grab this and that for my needs. I must say that, I am always happy with this location. Even through recent quarantine events, this location has managed itself very orderly and tried to keep as much as possible shelves stocked. On this visit, I had taken my senior Parent to another location/ vendor that marketed senior hours and it was just a joke. Since we were up early anyways, I brought her here and was very pleasantly suprised. Keep up the great job! read more

It's been a second day I'm going the same store and meeting with the cashier name is Angie. She's very unprofessional and very rude. She needs more training to learn how to talk to with customers. read more

This is a poorly managed vons. It seems deliberate, the customer services is mediocre at best and most of the workers seem disturbed. Also the floral department has a rude person who when asked for help on finding things will just tell you to go look again. Oh and their restrooms are filthy. read more

This Vons is not even worth a star! I don't know how to give a half a star,or a minus star! People who work here, at this location come in, and just want a paycheck. There is no decent customer service, the stockers don't know anything, and always say ask someone else. The kids who work there are too young and don't know shit! It took the deli guy like, 20 minutes to make a stupid toasted turkey and cheddar sandwich! WTF is going on?!? Time for a new store read more

Saturday I went to this store with my wife and I saw the fridge with soups and thought "oh cool! I'll take a Jambalaya soup for my dinner". I touched the soups and they were warm, these are the soups they sell refrigerated. I approached a "Supervisor " and I'm not gonna reveal his name, and he said "yeah, the health department came and said that because of Covid, we have to keep the refrigerator off". I spoke to him and I said "it's impossible! You have clam chowder and dairy soups there!". He insisted it was per the Health Department's request. Today is Tuesday and I stopped by, guess what? A lot of people probably got spoiled soups for dinner. read more

Vons - This is the fridge I pointed out to the supervisor that was broken! Wow!! Vons, train your staff properly!!! Please!!!!!! - Grocery Near Me - Mission Hills, California

Honestly, if this were not next to my house I wouldn't go here. The strange thing is that the cleanliness is usually up to par.. it is not disgusting like your average valley Ralph's.. The problem is this place is SO poorly managed. It is odd that there are often ordinary items that are not in stock. I've seen them run out of carrots, tortellini, certain kinds of bacon, chicken thighs, it is usually one or two random items you can't get, every single week. I've been going to this market for over ten years now, and it is like a Soviet breadline. One time they ran out of carrots. Not a holiday week or anything. What kind of supermarket runs out of carrots? If there is a major holiday.. forget it. I've learned to do my Thanksgiving shopping elsewhere because this Von's will *always* be missing random items. They must lose soooo much money due to their stock problems. Hello? It is the year 2021? Everything is computerized and I routinely see just weird things missing. Like I'll go in, and there will be no red pepper flakes. WTF? That's not even a perishable item? Root beer for the kids. Not kidding.. couldn't buy a single 2 liter root beer in the store. Not Mug, not A&W. Ditto for Ginger Ale. Don't even get me started on them only having two registers open at any given time.. does this place even have a general manager? Are the managers here paid more than $14 per hour? This place has always been poorly managed. The employees are nice enough, but the stock and register issues show that there is no one truly in charge in this store. I've heard rumors that internally, it is called a "low volume store" and that's why it is not well taken care of. Well no shit. It is going to be low volume forever because the only people that will shop there consistently are those like me that only put up with the hassle because I live down the street. Wanna be high volume? Wanna stop leaving money on the table? Start staffing your registers. Fix your MASSIVE stock issues. If you run out of something all the time (like the Beyond Meat Hot Italian Sausages and chicken thighs), then take that as a clue THAT YOU NEED TO BUY MORE IN EACH SHIPMENT. Don't tell the customer "well, that's coming in on Tuesday's truck" when most customers only shop one or two days a week at most. If you build it, they will come. Keep ignoring these issues and you'll continue to be a mediocre "low volume store" and leave money on the table forever. This store must be losing more than $10k a week easy due to inventory problems. Try being excellent for a change for about a year, and I bet you'll have a LOT more customers. This requires consistent work and management. Not sure if Von's is actually capable of that. Update: I went back today like an idiot. No Johnsonville sausage patties. No chicken thighs. Boneless/skinless, or bone-in... no thighs at all. Simply amazing. Spoke to the meat department. "Oh.. sorry. The manager needs to break them down from frozen storage." That was the response. And the response from the "Business Manager" is the same to all the other people that have been complaining for years. Von's doesn't care. Actions speak louder than words. That was my very last visit to a Von's ever. Never ever going back to a Von's again. Just not worth it. Yelp needs to consider allowing zero stars for reviews.. Von's is not worthy of one star. read more

Vons - Another empty shelf. You'll see a lot of these at Von's! This place sucks. - Grocery Near Me - Mission Hills, California

This review is specifically related to the food in the deli dept. I picked up some chicken tenders and potato wedges for lunch, and let me tell you how annoyed and upset I am for having spent my money on that. The chicken tenders were hard, hard, hard. They were flavorless and were probably even not fully cooked. VONS needs to have someone supervise the food daily and immediately for quality before even putting any of that for customers to buy. If I could give it zero stars, I would. The service is always OK. But my complaint today and dissatisfaction pertains to the food I bought today. Don't know how often their chicken tenders are made, if it's a daily thing, or they simply reheat them up the next day, but it is disappointing and discouraging. I will no longer be buying from them again. read more

Ratchet ghetto store. Only gets business because it's the only grocery store in the area... NO HEAT in here. In the winter it's like walking through a deep freezer. I've talked to a couple cashiers about it who say the store is too cheap to fix it and it's been broken for a few years. They finally got little portable heaters for the cashiers. Well, what about the customers?? I guess they just wait for summer when it will be the best place shop to stay cool? There are never enough cashiers either. ALWAYS LINES. Barbie remains always cheerful and upbeat. She is the best part about coming here if I have to. Honestly if I stop in it's only because I am in a rush and need to pick up something real quick. Otherwise I drive to Albertsons or Ralph's on Balboa or San Fernando Mission. read more

Don't bother coming here, group photos are more important than customers. Conversations about water and faucets and a repair man looking at the faucet but didn't fix it that's located behind the butcher block are more important than us, the phone call that the guy behind the counter took from his coworker on her day off was more important. The manager even told her from Afar enjoy your day off don't call here and then pass me by and no one helped me. she proceeded to go to the flower section. I got no help I even left the counter went shopping and came back and the guy on the phone still didn't help me. the older guy in the little room in the back was tying his apron and I yelled is anyone here working, he looked at me and went back to tying his apron. I am livid at this point, I yelled is anybody gonna help me this is my 3rd attempt to buy crab legs! a young lady looked at me but did not help, a guy with a push broom looked at me and kept pushing the broom and left. I called corporate immediately and now I'm yelping this. the district manager is to call me back. so miss dawn whoever the manager is here, don't bother calling me or leaving a response to this post because I don't need you to respond with an auto reply to email you and you do nothing just like when I Yelp the bathroom having that disgusting nasty feces and diarrhea all over the floor on the wall the sink and the toilet and no one did a thing about it. I posted those pics too.. This is my queue to never come back to this store again read more

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Manager accused me of shoplifting. I was leaving at closing time on 5/24. I made my purchase at 10:39pm according to my receipt (#00316100304142205242239). I went to use the bathroom. I was leaving the store at around 11:06pm and walking past the registers. The manager with very short clean cut hair that was bleached blonde on the top stopped helping her customer and said "sir! Excuse me sir!" and then asked if I paid for everything. I said yes, and she pointed at my bag and asked if she could check it. I was obviously annoyed at being accused of shoplifting at this point, so I set it on her counter. She looked through it and said where's your receipt? I told her it's in the bag (of two whole items) that she was currently looking through. She found it and then seemed like she knew she messed up and said "oh...ohhh...I'm sorry, it's just that I saw you coming from the side over there". And I just shook my head and shrugged and left. Definitely not cool to accuse random people like that. Also against regulations (I have worked at retail stores for years) since you didn't see me concealing an item, try to leave without paying, etc. It's a huge liability to accuse random people of shoplifting for no reason. Was it the way I look or the way I dress or what? I don't want anyone to lose their job, but you definitely need to retrain her on how to treat people. read more

Rocio the manager for the flowers has a very bad attitude. I bought flowers and came to get it wrapped. (It's Complementary) She kept telling the other worker not to give me the paper I wanted, told the worker to stop ripping the dead flowers/leaves for me, (she was being so kind) and I kindly asked if I can pay for the other paper I wanted. She looked at me and said we're not giving that one away with a really nasty face. (wrapping paper are considered complementary) I offered if I can pay for the brown paper she said no. The worker offered me a color ribbon and she said NO. Fire this manager with that type of attitude for Christmas Eve. If it's complementary for them to do it, then she shouldn't be whining about it. I mean she wasn't even doing my flowers in the first place. read more

Because of several recent experiences, I loathe shopping at this Vons. I find the younger staff members'c customer service nonexistent at best.. I shopped there because it is convenient and the soda I wanted was on sale. Because I was on crutches, I used the self-checkout hoping they had a remote handheld to us to scan prices at the machine. I could not see one so I queried the young woman if she had one and she said no and even though I was using crutches, she instructed me to scan each one separately never offering any assistance. An older staffer noticed and insisted on helping me. The next visit I asked 4 different young staff where sauerkraut was located. None of the knew and left. I asked an older staffer and she told me exactly where I could find it. Also their bathrooms are disgusting!!! Now I will go 2 miles further just to avoid this store. read more