Pool parties are in this summer so why not stop by Smart and Final for Burger Meat Patties. I literally get my buns , veggies , drinks and chips from here too. This is literally a one stop place. The Staff is always friendly and if you have a question they answer it with no attitude and a smile on their face GREAT customer service. I try to go early morning so the vibe is a not to crazy :) read more

Placed an online order for pick up, but when I went to pick up my order, They had nothing! Look at the picture read more

Smart & Final Extra! - Grocery Near Me - Granada Hills, California

If you shopping in Smart & Final be aware of the scam!!!! Today they have price .099 but on the register you will be charge like $ 1.99 they are just twice multiplied you weight . 4 lb shown as 8 lb with .99 price read more

Smart & Final Extra! - Grocery Near Me - Granada Hills, California

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Avoid this Smart & Final (Woodley & Devonshire). I placed a pickup order and the app told me to park and wait for curbside. I waited 15 minutes with no update, then called and was told to come inside because they were "too busy." Inside, no one offered to help. My order was sitting at the register, and I had to ask an employee to help me find it--he was the only one who actually stopped and assisted. To make it worse, items were missing and I was never notified. This is the second time this has happened. Completely disorganized and a waste of time. read more

Dear Smart & Final Management, I would like to bring to your attention an experience my mother and I recently had at one of your stores that left us feeling uncomfortable and embarrassed. While we were in line to pay for our groceries, the cashier called our attention and asked if we were reselling the items we had purchased or if we were sending them to the Philippines. The question was asked loudly in front of other customers who were waiting in line, making the situation awkward and humiliating. The cashier further commented, "This is not fair, the government is giving her assistance and we're sending it to our family in the Philippines." This remark was especially upsetting and made us feel as though we were being interrogated. The entire interaction was inappropriate and unprofessional, and it left both my mother and me feeling disrespected and singled out. I just hope that experiences like this do not happen to other customers at Smart & Final. We have been loyal shoppers for a long time and truly appreciate the store and its service. I am sharing this concern in the hope that it will be brought to the company's attention--particularly to the Human Resources department--for proper review and handling. Thank you. read more

Customer service here just isn't the same anymore. Ever since Nick with the fabulous hair was transferred, the whole vibe changed. He was always friendly, professional, and on top of everything -- you could feel the difference when he was running the front. Now the staff is rude, unhelpful, and honestly not welcoming at all. It feels like nobody wants to be there, and customers definitely feel it. Management really needs to step in, because this place used to be so much better. read more

Just wanted to throw a kudos out to Nick who ALWAYS helps me out, and has FABULOUS hair! I love that he seems to really like his job, and is always in a good mood! :) read more

I was happy to discover that this Smart & Final location had everything I needed for a large scale event, including all the essential paper goods, 10 cases of pies, and the convenience of online ordering. The Store Manager, Mario was extremely helpful and kind in ensuring the items would be in stock and available. It was my first time setting foot in this particular store, which I understand was recently remodeled. It is very well organized, and the display of produce and florals is beautiful. I will definitely be back! read more

I come here for items that are in bulk which are great overall . However the produce recently these past few weeks is poor quality . If the onions or tomatoes are rotting why are they still on the shelf ? Why not Jst remove them ?? A lot of the produce hasn't been great recently Other than that staff is friendly & the bulk items are good as well . read more

Rude service at this Smart & Final. I asked Hazel if her lane was open since her light was off, and she snapped "yes" with attitude. She was rude the whole time and didn't want to help with a coupon. When I spoke to the manager, Maria, she had the same nasty attitude and even laughed, like it was all a joke. Completely unprofessional. read more

staff here is RUDE had a female employee on self check out come up to me and ask my why I "threw " an item back into a shelf with an attitude when in reality I had placed a bag of chips back on the shelf. 12/5/25 around 5:30pm she was working on self check out line. DEFINITELY will not be returning customers should not be questioned while shopping what is this the smart and final police ? read more

This is my go-to store - such a convenient location on my way home from work. I always find everything I need whether it's a few items for dinner, the weekly groceries, flowers, gift cards, party plates, and my favorite sweets. The employees are always so helpful, and it's very obvious that whoever is running the store takes great pride in the merchandise and the cleanliness of the store. The only constructive suggestion I can offer is to have more of employees available at cash registers versus sending people to self check-out. read more

I had a frustrating experience at this Smart & Final location that I feel needs to be shared. I was using the self-checkout, and not only was there a long line with just one regular cashier open, but both Maria and Mario were nearby--just standing around talking. At no point did they offer to help or even acknowledge the growing line of customers needing assistance. It was really disappointing to see employees more focused on their conversation than doing their jobs. I understand people can chat at work, but not when customers are clearly struggling or waiting too long. It felt like I was being ignored completely. I've decided I'll be shopping at Costco from now on. They always have multiple registers open, staff ready to assist, and the customer service is way better. It's a much smoother and more respectful shopping experience. read more

My only real complaint with this location is the lot. It's small & since everything is one way, it is hard to navigate. Throw in that so many people park horribly and take up multiple spots, it can take awhile to find a spot that you not only can get into, but get out of your car. Once you're inside, the experience is much better. I've never had to interact with the employees beyond checkout but they're always friendly and good for a nice quick chat. I will say that I often wish they had one or two more checkouts open, but I get that we're currently in a staffing shortage all over the place. Hopefully that is a temporary inconvenience. And I certainly won't hold it against the employees. I know it's not their fault. read more

DoorDash messed up my order right before a party, and I was desperate with no way to pick it up. The entire staff was kind and tried to help, but Mario truly went above and beyond--he offered to bring the order to me on his way home. I was blown away by his generosity and professionalism. He saved the day! Incredible service. Thank you so much! read more

I used to love shopping here. But since they've made all the changes the selection has dwindled, prices aren't as good and the employees are rude and unhelpful. I couldn't get anyone to tell me if they had corn syrup. Seems like a simple question. But no one would help me. read more

Second time now I've been shopping at this location with ZERO registers open, only self checkout which is ok for a few items but when I'm shopping for my family of 5 and need staples, I truly don't want to play a game of Jenga on the tiny self checkout scale and then wait for the visibly annoyed employee to come help me with an issue. Have a cashier open during ALL business hours. When you ask about the lack of cashiers, they rudely tell you it's because they just opened or are closing soon, but I'm sorry, skimping on paying a cashier for an hour or two can't be worth the audible groans and annoyance every customer expresses when they realize they have no option except self checkout. I've shopped here literally 40 years of my life but will not anymore. It's too inconvenient and I would rather drive a mile further to a competitor that values customer experience by making an employee available to help you checkout. Oh, and at 6:15PM, when I politely asked the three employees standing together in a useless huddle why there wasn't a cashier open, they said they were preparing to close...at 9PM. read more

I went there like 5 minutes ago and this lady named SELENA on her name tag was rude. I like this store but her customer service sucks. Last time I went there the cashier was the young lady and she was nice. SELENA was extremely rude and she threw the divider on the conveyor belt in front of the costumers when she can just put it nicely without throwing it. There were also people behind me and when she asked me for the bag, she pretended she didn't hear me. I was speaking clearly and nicely. She repeated the question and stare at me meanly. She needs some improvement on her costumer service. I've encountered so many cashiers in every store and she was the first person who treated me badly. I was not sure what the reason was. I didn't like the way she treated me. If she hates her job so much why would she work there?! I was working in a costumer service before and I never treated costumers like that ever. We had cameras there everywhere. Please tell her to respect costumers. I know not all the time costumers are right but SELENA needs to learn how to be a decent human being. Treat people with respect no matter what race they are. I believed she is a Latina. The manager should be guiding her when someone leaves a comment. they should give her feedback on what she needs improvement on. read more

It's a great standard smart and final. The lot is a bit small but always manage to find parking. Helpful staff and usually very well stocked. Well kept interior, clean. I appreciate that they are always on top of their check out lines. Good place to stop for some snacks and frozen goods, party stuff, odds and ends. I don't really go grocery shopping here just come once every other month or so when we want our chip fix. read more

I stopped by this Smart & Finals today to get some soda. They had the best deal if you use a digital coupon out of all the other grocery stores. I never been to this location so it was a new experience. The parking lot is not as big but I came in the morning so there wasn't that many people. The store is clean and organized nicely, the aisle has labels so it will help you find things easier. My only suggestion would be adding a self checkout station so it could make the checkout process faster. I only got my soda and a bag of chips since they didn't have the burger gummies in stock here. read more

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It is a shame that there is an employee who works at this particular location, There an employee who works at this location by the name of Kiara who has a bad attitude and loves to argue with customers Argue with customers about them being wrong: Always has a cup on the floor that she is drinking out even though she is not on a break. Has white crested saliva around her lips when she is talking to customers. This not how customers are supposed to be treated by employees at any Smart & Final read more

This is the substitution store when I am not in mood to handle Cosco lines they are nicely organized, everything is in its place, employees do their part to make your experience easy and finding stuff a breeze. Only on holidays it gets little crazy, but hey most of us are last minute shoppers so this is expected They are reasonably priced, usually I get plates, plastic utensils bags of frozen shrimp for my pasta dishes and this location has great marinated carne asadas that you can make at home read more

Smart & Final Extra! - Last minute shopping for a party - Grocery Near Me - Granada Hills, California

This is a good Smart and Final location. I do not like the parking structure tho. Some old man almost backed into my mom and i as i was helping her walk back to the car. Certain time of day, very busy here. But anyways, we shop here all the time at their neighborhood store. Store is really clean and organized. Customer Service here is good. Good produce and meats. ALways a peasure to shop here when in the area. read more

I shopped here for the first time last night because they were having a good sale on chicken thighs and the customer service at Ralphs has been pretty awful lately. Prices were decent and the produce was a step below Kroger but OK. The first thing I noticed when I walked in was a very loud employee tucking it up with other employees. I heard his voice during the entire visit. He seemed oblivious to the fact that people were shopping in the store. I was able to clear about half of my grocery list as the pricing or quality was subpar on many items. I still had quite a bit of food in my cart including 4 packs of chicken thighs at $.99 a pound or so I thought. There were of course no checkstands open, only self-checkout. where I saw the loud employee still speaking in his outside voice. I asked him if someone could check me out. He grabbed my cart and started scanning the items at self checkout. I thought, "OK I guess that will work." But he didn't bag anything. He just left a big pile of groceries for me to sort out. After bagging it all up, I looked at my receipt and had been charged full price for the chicken thighs. I inquired as to why this was and was told that the sale only applied to First Street brand. They didn't have any First Brand thighs. They asked if I would like drumsticks instead. At this point, I had enough. I will never shop at Smart & Final again. Ralphs is bad, but not to this degree. Maybe I'll try Amazon Fresh next. read more

So far I haven't had any really bad experience but my only complaint is that they never had enough toilet paper ever since the lockdown. The place is organized and clean and they practice social distancing. They dont have the stationary wipe dispenser anymore but they have someone at the door that give you something to disinfect the cart. I wish they have a sanitizer at the register to sanitize hands after pushing those buttons. Parking is not too bad but always almost full every time I went. I usually go to Costco but this is more convenient for me since there's no waiting in line to get in. read more

I have made several pickup trips to the S&F in Mission Hills on Devonshire and they have been extremely helpful and professional. They communicate consistently and clearly regarding when the order is placed, when it is ready for pickup and once the pickup is scheduled. The process is seamless. read more

Shopped at the Devonshire location last week I shop at smart and final 6 days a week for my business, I'm a huge fan of the company in general, I went to this location because I was informed they probably would have better availability for meat on Monday early morning vs the encino location which they did, where I was disappointed in my experience was when it came to check out, no mind you this is a warehouse store so those of us shopping for our businesses tend to buy a good amount of products, I look for the checkout and the Only thing available was SELF checkout!!!! I'm my opinion this is unacceptable. I am not looking to be an employee of this company! I just need to return to my business to continue working but instead I have to do a job for this company because somehow they think it's the customers duty to do so. I use self checkout from time to time if it's a couple of items, not a cart full of groceries. I find this hard to believe you all can't afford help! Unacceptable read more

I regularly shop at Smart N Final in Northridge and so I am not too familiar with this stores layout. I asked one of the employees, Nick to help me . Nick did not hesitaste when to help me find an item. I was so glad I did not have to wander aimlessly looking for items. read more

I went to smart and final today and was having trouble looking for a candy that I needed for a party, and nick was so kind to help me find what I needed, we need more workers like nick! read more

Peak hour of the day and you have One line for all, but only 3 checkers. Line wraps around to the back of the store and no one is assisting with checking out. This store can use an alert manager to notice the obvious- get more checkers, get the ones working to actually stand by the registers and check out customers. Or better yet add self checkout machines. This store is definitely off my list for any type of shopping. I had one item but over 20 people in line and no one was being helped. By the time I would of requested a manager to add more checkers or stand in line, I could of done my weeks groceries. Find another store. read more

Here is the response from the store. Good Afternoon, Thanks for contacting Smart & Final. Our employees are responsible for bagging and loading groceries into the customer's cart. I do apologize in advance if this did not happen? Regards, Karen Kadletz Customer Relations Manager Smart & Final read more

Stopped going to Smart&Final because they were slooow! Since Covid, they have express 10item checkout. & it Goes quickly which was great Needless to say I started shopping there again But I've experienced two occasions today & couple wks ago, that leads me to believe they are hiring some rude people. Today, this (ghetto girl) Was bringing in shopping cart's. I said "I'll take one" she practically jumped down my throat and said "WAIT A MINUTE!" She grabbed her bar code reader from the basket & gave me a dirty look. I noticed she was wearing a black sweatshirt & it's 100° outside. Maybe she wouldn't be having such an attitude if she didn't wear that sweatshirt. read more

Came here today to buy some gift cards, which S & F has in quantity. Unfortunately the young woman cashier was a zombie. She had a blank look on her face, never even looked in my direction, never spoke once and did not even thank me for my patronage. The entire transaction on her part was in silence and without any eye contact or smile whatsoever. WTF? Customer service is obviously not part of the culture here. I won't be returning here. read more

Went to try and get some groceries with my 9month daughter and the security guard refused to let me in because she didn't have a mask. I pulled the blanket I brought with me to cover her and that wasn't acceptable for some reason. She suggested I leave her in the car or at home....it's a solid 85-90 degrees outside and let's not forget she isn't even a year old. read more

This is my go to store and I'm here at least twice a week. They are all so nice and the managers are always running around to make sure everyone is doing their job! Cruz is always working hard too. See you guys tomorrow lol read more

Another great smart and final. Came here at 7am they are open. Prices so low you want to buy everything in the store. Everything looks clean. Love the cake. Delicious. Great food. Low prices. Everyday. Open early. What else can you ask for? read more

Smart & Final Extra! - Water - Grocery Near Me - Granada Hills, California

Strawberries and blueberries no where to be found. I asked and they were pushing the raspberries. Didn't know when they would get any according to the stocker. I'm back to Vons. Maybe a bit pricier but at least they have strawberries and blueberries! read more

My rabbits love this place. They have a giant bag of carrots for four dollars. Cons I mean von are con artist. Good autocorrect. I wish the cutt fruits were cheaper. It's just too expensive everywhere. The beer is cheap. Everyone come here so they can make more smart and finals. read more

So Nicole helped me at the register today... I'm not normally a 2 star reviewer though I believe is someone does amazing or horrible service it should be noted. The woman who works in the meat department but isn't on shift because she already clocked out was amazing. She even followed me to the meat department and helped get me the meat I needed. Someone thank this Blonde Haired Younger Looking woman. It started at the register though when I was purchasing almost $100 worth of groceries and the meat (about 30 lbs rang up more than the sale price). Nicole didn't assist in getting me the correct meat so I walked over to the meat department, picked up another three packs of meat and brought it over. When she rang me up, didn't say have a great day or thank you, or sorry for the inconvenience or add a closing greeting, she handed me my receipt, and looked upset. You'd think I'd be upset since there was a label there that was incorrect. How rude. Smart and Final, this isn't the first cashier that's responded that way--maybe a training in customer service would lead to better reviews. read more

The absolute rudeness from certain cashiers is amazing! No one at the cashier, then comes this one that couldn't be bothered with responding to my greeting of "Hi." Ok, then said good morning, no reply. And this is not the first time this has happened. So happily there are many more choices than Smart & Final. And to that cashier, shove it toots! read more