Supervisor MATT is Great! He has excellent customer service always ready to help a customer even when it's busy. Thank you for ALWAYS being available to help me with a Money order! :D read more

Just go to Ralph's dudes. This big ah store only has one cashier working all the time so you have the entire Granada hills lined up at one register (making you wait up to 30 min to check out). Also self check out is closed because "they don't have a worker to supervise it." But if u love Vons and have an hour to spare just to buy a dozen eggs, then its all good read more

Unacceptable... one cashier and the line is all the way back to the freezer aisle . Cashier didn't seem to care how long the line was because she had a full on conversation with every customer while the line continued to grow. read more

Vons - Only one register open. Cashier Tasha response to " can you call for another register" is you need to understand I'm the only one scheduled - Grocery Near Me - Granada Hills, California

After 40 hrs in the neighborhood and shopping my vons.. I have seen such a decline in customer service. I went in today to get a party sandwich platter for tomorrow. The lady at the deli asked when I needed it. Tomorrow...24 hours. She said "NO" we need 48 hours and gotta be done online WTF happened to customer service? Btw...i did get great service at another location out of my area! read more

This is our go to for groceries (sometimes we go to Ralph's depending on what times we're looking to get). It's a nice, big parking lot and they have a Starbucks inside. In the last year or so, they added their Pokemon Vending Machine that sells a variety of pokemon card sets. The stock used to be way better and it's unfortunate that it's been sold out completely the last few visits. Other than that, staff here are super friendly! I love the vibes they all have and they're all helpful. We came by this afternoon to pick up some quick items like milk and chocolate and were surprised to find a bunch of 70% discounted wine! Good to check their alcohol section every now and then to see what kinda deals they have! We also found our entire TIME Pokémon magazine set here which was hard to find last year. IG: @ammysalamii read more

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Questionable company who short staffs their store due to corporate. The food is poor quality. The lines are ungodly long to save on payroll. The feeling of the store is stressful and the employees look miserable. Oh and someone passed in their store. Poor management. Do better, and find some morals. read more

I was having a wicked pregnancy craving for a deli sandwich (a no-no because of the deli meat, I know), but deli staff member Franklin was kind and made sure to heat up my turkey meat to steaming to eliminate any listeria risk. In the end the sandwich hit the spot! I ordered a toasted turkey club with mayo, mustard, avocado, cheddar cheese, lettuce, tomato, and banana peppers. I ordered a large, and Franklin also kindly cut it in 4 so I could share with my husband later. read more

Vons - Grocery Near Me - Granada Hills, California

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This is a great grocery store and is always fully stocked. The store is clean and well organized. The produce is fresh and the deli is awesome! There is always plenty of parking and huge employees are very pleasant. I'm new to the area and they make me feel like I have been coming here for years. Thank you for the great customer service. I will be returning!!! Enjoy! read more

This location has a problem with safe food storage, either in their supply chain or in their store. We've had recurring problems with milk and half & half going bad suspiciously quickly, and a few months ago found mold on the top of a brand new yogurt container. So, we decided to stop buying dairy here. But today, we bought take-and-bake baguettes, and after opening them at home we discovered that both baguettes had mold growing on them. We will not be returning after being loyal regulars for years. read more

Vons - Mold growing on take-and-bake baguette bought the same day - Grocery Near Me - Granada Hills, California

First review got removed at approx 7pm on July 5th a customer experience a medical emergency resulting in cardiac arrest and the passing of said customer . Rest in peace to said person the staff here was advised to cover the body with shopping carts and umbrellas while greedy Vons kept the store open shame on Vons ceo and shame on management the store should have been immediately closed , said deceased person was kept in store 4 plus hours read more

I came to this Vons today to get some chips. Vons Friday 5 deals are amazing so I usually come on Friday for their deals. I mostly go to the store closer to me in Mission Hills but I also stop by this one from time to time. There a Starbucks in this location so that's always good. The flowers and fruits are on the left side of the store when you walk in. They have self checkout station and cashier station here. If you start coming often then you'll get familiar with where things are quickly. The parking here is great and it's in a plaza with other retail stores as well. read more

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One register no matter what time of day. Could be day before Thanksgiving they'll just have a line wrap around the aisles before opening another. What shit show read more

The Vons app and grocery pickup service are elite. I order pickup multiple times a week and it is fast, convenient, and makes meal planning a whole lot easier. Derrick is by far the most efficient, professional and friendly Vons staffer - he is an all-star employee! read more

I really don't need to hear that someone called out because they got Effed to hard and the man didn't want to wear a condom. im sure employee's shouldn't be discussing their sex life at work where customers can hear them. that is deplorable and beyond disgusting to hear from employees serving food. I couldn't see her name but she's a light skinned bottom heavy dark haired woman. She was commenting this to another worker while making sandwiches. I didn't even bother to get my deli meats and just left. not only is she off putting her aptitude is mediocre at best. i was never once acknowledged or served. Horrible way to start my morning. read more

The worst run store ever!! you have 25 people standing in line. They have one register open even the self you have any kind of alcohol, you can't so you have to stand in line for 25 minutes plus for a bottle of wine what is wrong with management? Are they so cheap? They surely us enough for groceries. Get your head out of your ass and start serving your customers. read more

This is for the bakery they spelled my daughter's name wrong on the cake. Very disappointed and I specifically told them how to spell HAZEL! also they charge extra for strawberry and there is barely anything in the cake. read more

Vons - Grocery Near Me - Granada Hills, California

Went to grab a deli sandwich with my boyfriend yesterday and told him as we left that I had to make this post. Michael and another gentleman were a pleasure to deal with. Even tho the sandwich is a little pricey we'd still go back because of the service. read more

The cleanest grocery store of all chains !!1 Bathrooms are so sanitary!!1 Excellent!!1 read more

The man behind the deli counter is always nice. I love the fruits they have in here. Honestly looks more fresher than TJ but not hating because I shop there too. I drive past another Vons to get to this location. read more

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Idk about the customer service but the sushi here is the best quality for the price. I recommend coming Fridays where they have $5 sushi deals on select rolls. I get the chef special #2, it's 3 pieces of salmon nigiri and a salmon roll. Also, they have a nice big selection of their health drinks. The lines can get a little long and slow though. read more

I have shop here over 30 years and for last 8 years, the service is bad. They are not friendly to error i found from their stores. They show one price and when I go to cashier ot shows more expensive. Sometimes the coupon does not apply. Several months ago, I had experience i got charge over $30 because the coupons that "U" members get. If I didn't check the receipt, I would spend $30 more than I needed to. Plus the manager wasn't kind when I inform her and pretty irritated by correcting the error. There are several other experience I had and I kept quite because thinking using Vons for so many years, it might a just this once or twice but seems like it's not the case. I am so disappointed by employees and mangers at this store. Something got to change. They were great before. read more

I would like to leave a positive review for Maria P. She was very nice and polite. When she saw me looking lost in the store, I mentioned that I was looking for an ATM to withdraw money. Despite being busy with her own checkouts, she took the time to guide me and helped me through the register. I truly appreciate her willingness to assist me. This was the best customer service I have received, and she was exceptionally kind. Thank you Maria for being so helpful!!! read more

I've been a customer for this location for over a year and has spent thousands of dollars on online orders. I placed an order last week to which their incompetent shoppers couldn't find half my products and when I asked them to substitute for other products I just got ignored. I then proceeded to ask for a refund and I still haven't gotten it yet and no one answers the phone for the past three days. I've been calling to ask to speak with the store manager and online order manager and the phone just rings and hangs up. What kind of store is this? Does anyone even do their job last time? I'm shopping here. I'm switching over to a competitor grocery store. I would rather pay more money and have better service than this shitty experience. read more

Jennifer and Victoria in service deli. My husband and I are very fortunate with our experiences in Vons. We called in an order of Jo Jo potato wedges. When we arrived we were informed the potatoes were being made fresh. Both demonstrated great teamwork and customer service. In recognition, we always have a positive experience with the deli service. read more

Ordered and paid for Prime Rib dinner for Thanksgiving but prime rib dinners were all gone. Made extra trip to pay and give the receipt to the deli way before the deadline for reserving the Thanksgiving dinners. So disappointed read more

My complaint is with service only. Upon check out the cashier & guy bagging were talking to each other. I had to interrupt them to them to tell the bagger which bad was for frozen groceries. He had already started filling a plain plastic bag when I provided an insulated bag. The man bagging my grocery's threw twelve loose containers of yoghurt in the bottom of my cart when I wasn't looking even though at the end of my transaction I had an extra bag to the right of his elbow that he had put next to him. I had to remind him to give it back to me at the end. They continued talking during my entire transaction. Then I went to the Starbucks in the Von's store. The 2 girls were talking while I was waiting for my drink order. I asked them to pls. not talk but to make my order. One girl was waving her hands around while she talked to the other worker & they continued to talk & do nothing even as I was making expressions of my disapproval & complaint. Hard to make a drink as your waving your hands around talking!! Also, I ordered a pastry which I have done many times at various Von's. They have always asked if I wanted it warmed or not. This worked took my pastry out of the wrap as I looked up. I didn't want it unwrapped or heated. When I told her she started to put the unwrapped pastry in a bag to give it to me like that!! read more

Staff members really rude and not helpful most of them didn't know where my item was and sent me on wild goose chase some just didn't want to help. I know it's the crazy season but does it really hurt to be nice read more

Great stock and a friendly staff made for this quick produce trip a delight. And the other customers were cheerful and friendly to both of our young kids which helped make things fun for them as well! I will say it looked like they might've had a leak or some sort of refrigeration issue as they had a huge area around the dairy refrigerators roped off & covered in paper towels & other cleaning supplies. Lucky for us we didn't need anything in there but I could understand how that could dampen some peoples' experiences there. read more

I was just at this Vons location here tonight to pic up a few things since i am hanging out with my folks all week until Mothers Day. I love the revamping and remodeling of this Vons store location. I walked inside to get a little bit of food and some fine wine to drink. The food and liquor isles look way better than before. Customer service here was good tonight. Store is nice and clean. Always a pleasure to visit. read more

Vons - Nice isles and clean of the liquor. - Grocery Near Me - Granada Hills, California

I have to hand it to Louise and Gina, who have assisted me several times when I've made a mess of things at the registers or needed to return or exchange something. I'm sure everyone there works hard, but I've noticed these 2 in particular, are always on the ball and have great customer service skills. I also have to mention that their restroom is always super clean and no need to ask someone to unlock it for you, because it's been unlocked each time I've gone in. And it sure comes in handy when some of us with an overactive bladder have to make a mad dash for it! All for now....... read more

I've trying to write a review i just never had the time,, my 100 starts go to Franklin in the deli department, i have never met anyone so humble and friendly in my life, and i mean that. every time im there Franklin always is very helpful and he has lot of respect towards customers . this man deserves a big raise . i hope the managers at this sore read these reviews . read more

This Vons is the worst. They have gone from bad to terrible. When you need help, the staff pretends they don't see you. Huge lines at the checkout line. And now they have gotten rid of the shopping baskets. So if you need to get a couple of items you now have to get a big shopping carts. Whoever manages this store needs a course in business management. I will drive a few miles more and go to Ralph's. read more

I like this Vons because it is close to home; comparable prices; good customer service and it's a clean store. I love their deli as they have a great selection of deli meats from Primo to Boars. They have fried chicken, baked chicken, chicken strips, French fries (big ones), variety of sandwiches and breakfast burritos. The deli is always on point! There is a sushi bar next to the sandwich station which is good. There is A Panda Express, Starbucks, Flower/Plant/Balloons stand and Pharmacy as well. I noticed a Von's Credit Union will be opening soon. It's like a one-stop shop. Pics of the breakfast burrito & fruit cup -- yummy ! Happy Yelping SYOY read more

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Been here on two occasions and needed a electric scooter and none available and not very accommodating from the manager and other employees to assist me.Rather drive farther to Vons on Mason they are very nice and helpful there . read more

I have been to many pharmacy's in the last 10 years and I have to say this is the best by far. I know pharmacist are very busy and I know their job Involves a lot of detail and mental thinking but I also know kindness goes along way so if you find a pharmacy that is kind, caring and does a great job with out errors then they deserve praise. This pharmacy deserves recognition for those attributes. They are kind and call you by your first name which makes it that much more personable. A big thank you to the entire rx Granada team! read more

Terrible customer service, FRIDAY EVENING THEY HAVE ONE CASHIER !!! Unbelievable! And if you ask for help , they gave you attitude and continue doing nothing by the self checkout read more

Here is a photo of a cashier not ringing up clients (yes there is a line) because she is too busy HOLDING A DOG. WHY are we allowing pet dogs in grocery stores and why would you think it's appropriate to play with an animal while handling peoples food? And sadly this is not the first time I've seen this happen in this store. read more

Vons - Cashier, not checking people out....because she's holding a dog. This is just so nasty. - Grocery Near Me - Granada Hills, California

The other night I stopped by, it was 10:58 and the store manager Julissa, 100% rude as she kicked us out. We thought that they were open a little later on Friday and Saturday nights as most grocers are. "Well we're not and we haven't been for years goodbye" was the retort to oh sorry I thought you were open later on weekends. She is never polite customer service from her is horrible. There's a cashier there who openly talks about Trump and how stupid the world is for not voting for him, and she so openly racist so is Julissa that it's ridiculous. They should not be allowed to discuss these things so openly. I have seen and heard them shame people for using ebt cards as payment,"that's what's wrong w the world you're all too lazy to get a job just use the system" (this from the Trump loving cashier) if you work at this Vons and you're reading this you know who she is. The price point as usual for all Vons stores is outrageous. The options stink as well. So done with this store and the rude unprofessional behavior of the management that I am willing to drive 3 more miles to Food 4 Less, with better prices and management is always there to serve you and without the nasty attitude. Thanks Julissa for kicking us out. Appreciate your rude encounters as always. A much better approach would have been "hello, I am sorry but we are closing in 2 more minutes but we will be open again in the morning at 7 am and we would love to see you then" yes it's called being polite something you never learned as a child. My family and friends have decided to shop elsewhere due to the poor management at this store Update here, Dawn from Albertsons, thank you for noticing my review of the poor customer service at your store. I promptly left a message as you suggested and have yet to receive an email or hear back from anyone. You do have some good employees at this store who do their jobs well, it's too bad that there are some that make it a horrible experience. Management needs better training read more

Never enough checkouts. 9pm at least a dozen customers in line and there is one cashier and three of the six self checks open. The manager threw our shopping cart into us stating it was in the way. I don't know where I'm supposed to put it Stacie, I didn't design the self check. If the whole other side of the aisle is closed it was probably wide enough for someone to get by. So disgusted with service in this place. read more

This is my local store. The cashiers are always super affectionate to my toddler and infant and my son loves the experience every time. There always giving out stickers to them. Tonight Brandi was our cashier and my 3 year old son had 5 dollars pocket money he earnt from helping his grandparents with the gardening. He wanted to spend it on 4 toy cars. I did the math wrong and they ended up being 6 dollars. I insisted my son do the transaction as it was his money. When it went a dollar over I said ill pay the rest on my card. She dug into her own pocket and took a dollar out to make up the difference even after I insisted paying. It was just a lovely moment for all involved. Shes always very friendly and a good laugh. Thanks for always making our shopping experience a happy one! read more