This place is getting worse. ALWAYS a VERY long line with minimal registers open. I am gonna start taking pictures. It's ridiculous. I also hate the way they keep jamming the middle of the aisle with stuff. They are already so small that two people can't pass by each other! And now you want to add a discount bin down the middle? Ugh, I hate you, Ralphs. I did see and talk to Dave Grohl here once. I truly think that's the only reason I keep coming back. read more

Being the woman of the household, Ralph's is a place I frequent all the time for groceries. Parking is a breeze because there's a huge lot. I like coming here in the mornings when it's not so busy because aisles in this store are really tight. Items are always stocked, produce is fresh and they have a nice meat selection. They just recently added a cheese shop with so many different types of cheeses to choose from which I think is pretty cool because I like cheese lol. As far as the hot food to go-- I picked up a rotisserie chicken one time and it was probably the worst I've tasted. Texture was rubbery and although it looked well seasoned it tasted very bland. Another awesome thing is that they offer a "build your own 6-pack" of beers for $9.99 which is cool because it allows you to try different kinds. There's this one nice guy named Charlie S. that works in the produce department that goes to look in the back stock for me when I ask for green bananas. Other than that I can't really say anything about customer service because I like to use self check out. read more

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This Ralphs is hit and miss. Maybe they are all. But today was a five-star day. No line for the in-house Starbucks, no line at the Murray's Cheese Shop (more on that in a bit), a very short line at check-out... and good attitudes all around. Normally, their lines are long enough that it pushes me to Gelson's. But they have edged ahead of the other Ralphs in Encino and I will sometimes drive four times the distance to go to this one over the one at Hayvenhurst. If Ralphs (most Ralphs... definitely this one) could keep a few more registers open... I mean, I'm sure the Ralphs people know more about making a profit at a grocery story than I do but I always find myself standing in a line thinking "this is not how you thank people for coming in and shopping". People would even "dash in and grab something" if it wasn't such a "line gamble". But today's experience almost makes me not dread having to go shopping. The biggest reason is the Murray's Cheese Shop. GREAT cheeses, GREAT people working there. Today it was Sandra and Tess but I've seen at least one other person there who is also sweet and knowledgeable. They hand out samples and chit-chat and if feels like you are getting high-end cheeses with upscale-but-friendly service. This cheese counter DUSTS any other grocery store cheese area. Good prices (I think), they are almost pushing tasty samples on you and they have baskets of really small pieces (like they are leftovers from bigger cuts?) so you can test-drive a few smaller pieces at your next get-together instead of having to take a chain saw to the seven pound block you bought at Costco. Murray's was a cool Greenwich Village cheese shop since the 40's... I think Kroger partnered or bought it so they are trying to make it "a thing". Well... it is. read more

This used to be my weekly market. Since the shelter at place this is the worst practicing market. Anyone can enter at any time. No mask? No problem. I encountered two unmasked patrons in one short visit and confronted them myself. The staff only got involved once after I made a scene. Unacceptable! read more

I just had to share that I went to Ralph's in Encino this morning with my small service animal. I was approached and so horribly harassed by 2 female customers at 2 different times for NOT LOOKING DISABLED and that my dog wasn't a service animal. That is illegal for them to do. It's none of their business and need to tell a manager if they want. I have several disabilities you can't see / one is PTSD - and my dog wears a tag and I carry current paperwork from LA County confirming dog being a Service dog. This stupid woman who doesn't know that people can have disabilities without missing a leg, etc. was so cruel, I had a horrible attack. Panic and crying. The Ralph's Security Guard didn't even make her leave! Then 20 minutes later, another woman at the coffee area snapped at me and told me I wasn't disabled! She was really nasty. It was so horrible! I complained to the manager and called the police but they came too late after I left. What is wrong with these 2 evil women? I'm so traumatized hours later, finally had to take medication and call a doctor. Please don't ever question a person in a store with a dog and accuse them of lying. Tell a manager. I did nothing wrong to deserve this treatment! WITNESSES TO Long haired Woman's ABUSE: Manager Patty and Asst. Mgr. Edwin read more

Anzhela customer service was amazing! She was so kind and provided great customer service to me.

I am 68 years-old, with very limited mobility. I just can't afford to keep shopping delivery with your store. The shoppers know that if they can keep the final total below $35.00, Instacart will charge $9.95 for delivery. They just need to say "Out-of-Stock" on a few items. When they do substitute, I have had them substitute stuff like: 2-boxes of wine (3L each) for some coffee filters and a cheesecake! The girl was walking away when I opened my door. She did not check my ID. I do not drink wine. The wine cost me OVER twice as much ($18 == to over $36). Recently I ordered about 3 lbs. of chicken at $1.99/lb.. The shopper replaced it with $6.99/lb. chicken. A six (6) dollar chicken order became a $21 charge for me. 21 minus 6 = $15 more than expected! When I enter "No Substitution" - They enter "Out-of-Stock"! Isn't there any quality control? If I could walk better - I would be in the store and order an online order. After shopper checkout, I would verify their "Out-of-Stock" assertions. Order Number  1213387356523116004 Payment Summary 12-04-2021 Estimated Subtotal $41.13 Savings -$9.95 Delivery Fee $9.95 Sales Tax $0.00 Total $41.13 Order Number  1213387356523116004 Payment Summary 12-04-2021 Item Total $22.53 Item Coupons/Sales -$11.02 Other Fees $0.10 Delivery Fee $9.95 read more

Don't open if you can't hire someone to check and help people out. Went this AM only self check out - pressed a button wrong, machine said wait for attendant. No one in sight to help. I looked around , called out for help. No one. So I went to another register and had to re scan all my items, in the mean time a watermelon I was going to purchase rolled off the counter, splatters everywhere. Still no one in sight to help. I had no choice but to just leave everything as it was. I bet the watermelon is still laying there as I type this. read more

Huge selection ! So many healthy fresh option! I was at whole foods and I needed liquid smoke - they don't carry it!?! So I called ralphs and the woman who answered was so pleasant! She checked and even told me the two different kinds they carry! When I arrived I was shocked how big it was and at their huge selection! I found so many wonderful things and the staff was amazing! read more

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i wish i can give them negative 10 . can't wait Amazon fresh opens . awful service rude staff now in store ask for one stuff was sooo rude why i am asking for help when his walking dropped the box on the floor and went to the manager lol was joke MARIA keep me waiting seriously this ralph is awful and unfortunately is closest to me and they know that why their attitude is suck . bad management they really really don't care slow motion read more

Not sure if anyone is checking these right now, but you're doing a fabulous job for the community during a very stressful time. I'm sure coming to work is very challenging right now and we appreciate your kindness, patience, and dedication. Keep up the great work! Thank you! read more

I like to run as many errands as early as possible, so what really really sucks is Ralphs dont seem to be 24 hours a day anymore, guess that trend is gone :( I have gone to this Ralphs since before it has become a "Fresh Fare" so after the change it took a little while to figure out the new layout of the store. Overall they have pretty much everything you need, that is if you know what you need :( being a typical male shopper I never bring a list and just try to remember what it is I need...as everyone else might do I always seem to forget the ONE THING I really needed. Parking at 6:00am is always easy and wide open and getting a cart is just as easy. They have a really good selection of Fruit and Vegetables, well to me they do. I am simple and tend to eat alot of the same things. But both are really fresh. All of their dairy products usually have a good amount of time before the experation date, although its usually the milk infront that is about to expire so if you dont remember to grab from the back...well, hope you can drink milk quickly. The best thing here is Ralphs stocks Broguiere's Milk and Chocolate milk and if you have never had it RUN and taste it, ITS THE BEST The only problem with going as early as I go is there is alot of restocking going on, so sometimes it can be a bit tough to get through the isles of boxes, but the stocking crew is always really nice and cool and will help move boxes if you need. They have alot of different cuts and selections of meats, it has always been fresh and well stocked. They have a bucher on hand as well as a someone who can answer all your cooking questions for their fish and meat. As far as their breads, that to me leaves alot to desire. They never really have a great selection of different types of breads, they have alot of different types of sourdoughs but nothing crazy and different. They have a huge assortment of cheeses. Great selection of wines, and you can buzz someone over and they are happy to tell you what wines are good and what wines go with food...I found out that BOX wine ummm isnt the best :( There is a fresh sushi maker there as well. The staff and managers have always been really nice and really helpful. If more then two carts are waiting to checkout they will usually open up another lane and bam your done. Fruits: A Meats: A Breads: C- Poultry - A Dairy - A Cleanliness - A Freshness - A Staff: A Oh ya, they have a Coffee Bean in the store in case you need a quick buzz before you shop. read more

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Though newly remodelled, it has a few things that might need improvement. Some of the departments has a mildew smell that really is pungent. It gives the shopping experience a less than savory one. There seems to be a shortage of employees who know where everything is. I tried asking about tonic water or quinoa or oatmeal and I either got a blank stare as if such a thing never existed or that they don't carry these items. It's disappointing when they direct you to the wrong aisle. I would have given five stars but these minor things make it hard for me to not consider. read more

Ralphs - Grocery Near Me - Encino, California

Came in to get a money order and the cashiers told me the manager was on lunch and now one else could help me! What is that? Ralph's you don't have an assistant manager to help you? Also your cashiers were very rude and just turned there backs to me. This just happened at 9:35am on 7/31/18 Ralph's you got to do better with your staff and their customer service skills. read more

This is the best Ralph's in the Valley area. It has a great Starbucks, cheese station, hot deli with great food, bakery section and kosher meat section to top it off. Great device and selection and fresh food always. Wish their carts were cleaner thought! Lol! read more

This review is long overdue the ladies and gentlemen in the deli isle are great! Especially Ana #1, Ana #2, and Olga! If they are not there the whole place falls apart. They are always attentive and friendly which keeps me going back all the time! Thank you ladies for your great service always !! I also can't forget Susan at the self checkout. She's the best and always keeps the lines down! read more

I've never purchased a perfectly carbonated Kombucha at this location. Perhaps it is how it is stored or maybe something happens pre-delivery, but every time and I mean errrrvery time I seek the sweet carbonated flavors of this delectable fermented tea, it is FLAT. They have the same GTS Synergy brand I love and purchase everywhere, but this location fails to deliver.... Besides my disappointed kombucha woes, this Ralphs is pretty legit. Parking is ample but it is always busy so parking spots in the front are harder to come by. They have easy self-check-out and an abundance of lines open if you like or need assistance. Food is like other Ralphs so brands and quality are still good. Only other thing about this location is they run out of their rotisserie chicken quite often. It's delicious and probably popular or they stop putting it out after a certain time. Either way, if you are looking for a rotisserie chicken after 8pm you may need to head down to the El Pollo Loco a few businesses over. Also for the handicapped patron who need mobile assistance, they have two great and speedy carts. They are as nimble as a motorized cart can be with great speed and battery life. read more

so I went in to the encino ralphs to return the rug doctor. I just wanted to get my 100$ deposit back as soon as possible and get outta there quickly. I wasn't even going to bring up how nasty the machine was, how it ruined my carpets (at least for a few days with the foul smell), the disaster in the car, etc.. but as I was waiting I mentioned what a nightmare the whole situation was to the lady helping me and she was like "oh my god that is so horrible you need a refund!" so they gave me a full refund and marked the machine as out of order.. so yea! I was not expecting them to do that and am pleasently surprised! hopefully the rug doctor people take better care of their machines soon.. read more

A good selection of everything. The sushi is surprisingly good. The biggest flaw are the cashiers and baggers. They are socializing with each other , gossiping , looking at cell phones not paying attention to customers or greeting customers. The deli department workers are friendly and do a good job. read more

I want to say how pleasant the cashier Daniel was when I was shopping in Ralph's today. There was a line of people at his register, and the woman in front of me had a large load of groceries. And when she got to the front and her groceries were all rung up she realized she had the wrong credit card. Daniel said no problem, and he suspended the transaction then had to bag all the groceries since no one was working to assist. The customer returned and paid. Then my turn, my groceries were about $100, and included some sofa that was supposed to be discounted. The discount did not come through. Daniel apologised to me and those waiting to check out and he then he asked for a card to adjust the price to the sale price. The manager came over to loudly tell daniel he did the transaction incorrectly. He told her he adjusted it yo the correct price. She yells, that is not right. She did not tell him how to adjust the price. She then said, void the entire transaction. Daniel l, asked, are you serious? He then rang me out and as I was learning she was yelling. "How did you ring him out). Daniel kept his composure and kept working. It is not surprising that Ralph's is not overrun by happy employees when the female manager up front is so rude and focused on embarrassing the employees. read more

No Apple Pay?! Big no no went to petco across the street, Apple Pay. 711; also Apple Pay, chevron too or should I say three lol Apple Pay... BevMo Apple Pay. Just saying you know, might consider getting Apple Pay. read more

The customer service of this place is very ordinary today I was in the self pay line and for Mrs. Penny I came to my machine all rude and yelling at me because the truth was I did not know how many lemons I had in the bag and I thought that was by weight and it was enough rude and began to yell at the other customers that because of me now everyone had to wait I think she has serious problems and the manager of the place never appeared it will be that this place there is no manager who educates his employees this is too much read more

Wow, seeing they only have 3 stars doesn't surprise me. I just started working in Encino, and decided to go the this Ralph's for lunch. When I got their at the hot prepared food area, there where 3 people attending customers. Two of them where helping customers while a new guy in training was updating pricing. One guy finishes with his client and immediately helps the next person in line. Then the other guy finishes and looks at me and walks in the back area. then the new guy goes to the back area and then they both come back to the area where the new hire was working at , which is almost next too me. Still as I look at them with a ticket in my hand, they simply look at me and just continue about their business. I didn't say anything on purpose to see how long this will continue. Without any disregard to me , they both go back to the back area and after a while the new hire comes back, just wandering around like a lost blind man. Finally since he has no idea he's their to help customers, I go up to him and ask him for assistance. What really irritated me was that the one guy saw me several times and never said anything! There where 3 of them - the one guy with a tattoo of lips on his neck was the only one helping clients. The new guy was in training to be fair. The other guy however was a piece of shit and should be fired, since he clearly hates his job. Why am I writing this much, because I waisted so much time there, that I lost my lunch period and basically went their for nothing. In all fairness, when I ask to speak to the manager, She (A pregnant lady) was apologetic and seem to genuinely feel bad. I just hate shitty service, and chances are nothing will happen to them and the shitty service will continue. But at least not for me!!! FYI - The food all looked read more

Really terrible customer service Best to go to another location The manager her self was beyond rude, I was told they don't have stock due to inventory Then she said every Ralph's is different and they can't have the same products When I asked for a rain Check she mumbled something about me to the associate helping me read more

Bought a pack of beer from here just to take it home and find out all the lids were screwed open! So I took it back concerned about someone putting something in my beers... the managers respond was that she can't do anything for me cause I threw away the recipe... I told them I purchased this with my ralphs card and they simply said that's too much work to look that up!!! Not the first time I found open items in this location... I go to the Sherman Oaks location from now on. read more

Worst possible experience at this location. They refused to change an 8 dollar difference in prove because of their own mistake. Store director refused to speak with guests. read more

Such a clean place, there fish is fresh ! There customer service is great and I love shop groceries there , it's my favorite place. Vegetable and fruits are great , and they have all the time good promotions. Thank you ! read more

Ok my Yelpers here comes the keep it real guy again, so lets get after it! And as always, I will Keep it real! This location is not one of there better ones, they lack product, and poor deli selection! It get better this is the only grocery chain in the country, that when you ask for cash back on your debit card they charge you!! I think Kroger wants to get into the banking industry watch out Chase, and Bank Of America! Another gimmick is they tell you they dont have coin change, would you like to apply your change to your rewards another great policy, since you cant change back, they offer this another money making scam, once again all stores grocery, pharmacies, retail stores have coin change!! Move over Kroger, lets take a lesson from the New Pavilions in Sherman Oaks, to compare Ralphs to them, would be like comparing Motel 6, to the Ritz Carlton, go see there store its the most beautiful market in Los Angeles! Experience how you are treated from the cashiers, to the delli, management, even the security guards. They get it right!! Maybe the Kroger employees can be sent over to Pavilions, Vons, and Albertsons, for training, have there management and upper management trained by them!! Go over experience the difference and then write your reviews all Yelpers! Remember always keep it real! JR. read more

What a dump. Rude clerks, long lines, and if you ask them to open another register, they just say no. Then you end up at self-checkout with customers bumping into each other and no social distancing. But, screw you, you're at Ralph's. Better to spend a few more bucks and go to Gelson's, where there's some space and a little courtesy. read more

Bought a giftcard for starbucks for $30 and it didn't work. No refund was given even with activation receipt. HORRIBLE!

I've been coming to this Ralph's for two years and it is by far one of the worst ones I've encountered. I had an employee walk away from me while I was literally mid sentence. She is an older lady working the self checkout and seems completely unable to handle the stress of her position. I get it. Working in a grocery store probably isn't the most fun job ever, but can you at least be polite while working? I've also encountered wayyy too many people with their masks pulled down under their chins in this store. They are understaffed, which sucks, but I guess it means I should go to a different grocery store (such as the super friendly Trader Joe's right down the street!). read more

What a difference a couple of miles makes! My new grocery store has the best customer service, full shelfs of fresh products and a beautiful produce department. I recently moved, used to be a Von's shopper, however, in my new area, Ralphs has proven to be the better choice. Instead of waiting in line 4-5 people deep with 2 registers open, Ralphs had very few in line and at least 4 registers open. Instead of talking amongst themselves, they were actually talking to me! Helping to unload my groceries on to the counter as well. James was professional, efficient and very nice, I appreciate this. I will be back again and again as groceries are always needed. A++ read more

Well: It's been 17 days. One incorrect response about a week ago. I know they are closing down this site (facility/branch/location) because the owner of the property wants to "up their rent" 25 % ($50,000 per month). Even before this mutated 'flu-bug' - I always carefully checked my receipt before leaving Ralph's. I did not have to do this at Vons/Target/etc.. Whatever - Thank you for contacting Kroger Customer Connect, I apologize for the delay in getting back with you as we are experiencing a high volume of emails. "I wonder why?" I am so sorry to read that your shopping experience with our pickup option which was not satisfactory, It is our objective to provide quality products and great customer service that makes our customer want return. We do appreciate knowing when we have fallen short of that. I am forwarding your concerns to the Store management team so they can discuss your experience with the pickup service and I feel confident in knowing that the necessary steps will be taken to ensure that you and others have a better shopping experience moving forward. We certainly do not want to see you go elsewhere to purchase your groceries. Please feel free to reply to this email or call us at 1-800-576-4377 and reference case number 37428173 should you have further questions or concerns. We appreciate hearing from our valued customers and will assist in any way possible. Thank you for shopping with us and have a great day. Sincerely, "This was not a "pick-up" order. It was a delivery order." Your Comments: FINALLY! 11 days later! Order number: 1203645650329334404 Ralph's in Encino (17840 Ventura Blvd) Eleven days and not a proper response from customer service. If this order was a "PICK-UP" order, I would have checked the contents before I drove away. I guess you're P-Oed that a young girl might cost you a few bucks. Oh ja, the girl knocked on the door and walked away. I saw her as she was leaving. I thought they were supposed to check my I.D.? (for the wine) Order number: 1203645650329334404 Order date: 12/29/2020 No Charge: You ordered these items but they were not included in you order. You were not charged. Out-of-Stock: Mellita Junior Basket Coffee Filters, 0 total Out-of-Stock: The Cheesecake Factory Original Cheesecake, 0 total SUBSTITUTION: Bota Box Pinot Grigio White Wine, 2 total = $37.98 Ralphs - Bota Box Pinot Grigio White Wine, 3 L ($18.99) Ralphs - Bota Box Pinot Grigio White Wine, 3 L ($18.99) WHAT THE H_CK??? AGAIN I SAY: (WHAT THE SCHE_SSE !!!) I do not drink. IN WHAT UNIVERSE IS THIS EVEN A CLOSE SUBSTITUTION FOR COFFEE FILTERS AND A CHEESECAKE??? TWO (2) boxes of wine? ARE YOUR SHOPPERS JUST ALLOWED TO THROW WHATEVER THEY WANT INTO THE CART AS A "SUBSTITUTION"? I ended-up paying over twice the amount of the two original items. I was charged: 37.98 for the boxed? wine. I didn't know that wine came in a cardboard box! The original two items were: 2.99 for the coffee filters and 15.99 for the cheesecake = 18.98 (times 2 = 37.96 / .02 less than 37.98). You really should hire me as a shopper. If someone asked for Matzah and we were out of stock - well - - I would just send them a nice $48.00 ham. I believe you are just going to ignore me. I bought into your annual "Delivery Savings Pass" ($79.00). You have my money - what the Sheol do you care. I also believe you regard me as a wisenheimer. Sincerely, Dr. Matheus read more

This business is Not (!!!!!!) Doing its best ! The employees have the guts to tell you in your face , that they don't know where a product is and walk of! The front end manager does not care if you bag yourself fighting with cheap plastic bags . No one gives a s ..... read more

Carla in bakery is completely anti customer service. Her distain for customers cannot be clearer. She should get another job or go to the back where she does not need to deal with customers. If Tony (prior manager at the Hayvenhurst store that closed) were there, I know things would be different. He was the BEST!! I miss him and his great customer service :(. There is no other manager or store I have found that equals that level of service and care. Ever since the store at Hayvenhurst shut down, I have noticed a decline in customer service. While most employees are great, the management does not seem to care so trickle down effect is evident. BRING BACK TONY!!! HE was the best manager and while he was working, the entire staff seemed more engaged and friendly. read more

Security guards patrol this shopping center, so don't even think about abandoning your car there and walking to another shopping center/business. They WILL tow! My one co-worker was towed at a fee of $500+ to retreive her car! This location is a Fresh Fare so you know "off the bat" that it's not your typical Ralph's market. This place is clean, organized, and well stocked. The produce looks fresh. The deli section has huge array of selections. They even have crab cakes! They sell teriyaki chicken (I've never tried, but looks good). The bakery section sells cakes from Sweet Lady Jane (popular bakery on Melrose). The meat section has kosher beef, chicken, and lamb. I believe they have halal as well, but I'm not 100%. The only downside is that the parking gets packed, they hardly have any cart return stations so carts are scattered throughout the parking lot shared with other stores. read more

So I came here with co-workers for lunch to get a sandwich from their deli. The deli at Ralphs in general is usually pretty good. Silly me left my glasses at work (super bad idea), so I had to squint to read the available items on their menu. However, squinting only got me to see the names of the sandwiches and not the ingredients. After squinting for a good few minutes, I saw the BLAZING BUFFALO CHICKEN PANINI. I thought to myself, "Great, I love buffalo wings, this should be a delicious sandwich". So the sandwich included two main things that I do not enjoy eating: Bleu Cheese and Bacon. By the time I realized this, it was too late, she already put everything on the sandwich. Even though there was bleu cheese and bacon which I don't really like, the sandwich was pretty good. Their buffalo sauce had a pretty good kick to it. They gave a lot of meat and they use Boar's Head. Now why 3 stars instead of 4: Service here is SOOOOOOOOO SLOW. (i don't know how to emphasize it more.) There were 3 people working at the deli counter, which includes both the sandwich station and the rest of the deli meats and salads. The lady making my sandwich had no clue what was in the sandwich. She had to keep looking at the menu board (the one I couldn't read) to know what items to get. Also, this place is not really efficient because all the meat is not precut (which makes it fresher) and all set out like subway to form an assembly line. read more

This location isn't bad. The set up is kinda funky but they are quick with check out and haven't bought anything expired yet so I'm pretty happy! I like their pastry selection and my experience has been pleasant with the staff. Some days I prefer Trader Joe's but Ralph's is close, cheap and great quality. read more

This Ralphs has stopped enforcing social distancing or limiting the number of people allowed into the store. As a regular customer, I've noticed no enforcement of social distancing in the last few weeks and will be taking my money elsewhere. Shame on Ralphs for putting the health and safety of customers and workers at risk. read more

I went shopping there just the other day I had a whole bunch of items and I get home and I see this $11 small bottle of Bertolli extralight tasting olive oil which I never even purchased but I guess it was thrown in my bag. What a freaking hassle for $11 to go back and get your money back. The bottom line is I will come back here again because I enjoy shopping at Ralph's but I do not know how this thing got in my bag and I was charge for it read more

Ralphs - Lol - Grocery Near Me - Encino, California