I took my 2020 Jeep Renegade here for service, and the experience was unacceptable. I asked for an inspection and oil change. They took it upon themselves to want to take out my air filters to show me how bad they were. The technician apparently did not know that the cabin air filter on this model is accessed through the glove box. Instead, they attempted to force access through the passenger footwell, resulting in the structural insulation/silencer panel being torn down and frayed. I found the panel sagging onto the floorboard with the mounting holes completely blown out and a metal fastener pin left on my floor mat. They attempted to hide this from me by covering it with my floor mat. They also told me the filter was more expensive due to the labor, ie them not knowing where the filter was located. When I returned to the lot to ask for a repair or a refund for the damage, the management looked at it for two seconds and told me "it's not going to get any better than that." They flatly refused to replace the damaged part (Mopar Part #68479544AA) or offer a refund. The interaction quickly turned hostile; I was spoken to rudely and told to leave the lot. I have photos showing the torn panel, the debris left behind, and the improper "fix." If you care about the interior of your vehicle or professional customer service, I strongly recommend going elsewhere. read more

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Amazing service, great prices, very trustworthy! I've been going here for years and they've always been great with my cars.

Do not trust Ralph's Auto Service with your car. They charged me over $1k to fix a problem and then told me the problem still wasn't fixed and I had to take it to the dealership. When I took it to the dealership they explained that not only did they have to re-do everything Ralph's did because it was done incorrectly,, they discovered Ralph's also sent me away with parts missing in my vehicle putting me and my children's safety at risk. When I asked for reimbursement they denied me and took no accountability for their "mistake". I was a loyal customer of theirs for the past couple years due to their close proximity to my house and was previously happy with their friendly customer service. Completely shocked how they handled this situation. I will not be returning and don't recommend any of my fellow neighbors do either. read more

Let me just say, that I've been screwed by mechanics enough that I was skeptical. But, a friend of mine recommended Ralph's. My 20 some year old truck needed a LOT of work to make it serviceable. Ralph's did all the work beautifully. Not only was the quoted price acceptable, but they actually bill came in a bit under the quote (how often does THAT happen). After spending about $1300 at shitty chain garages (that my truck was practically worse off after) Ralph's was a breath of fresh air. Because nothing is 100% perfect, I have only one bad thing to say. It took longer than I'd have liked since I was stuck paying for a rental. They are very busy (probably because they do such good, affordable work) so had a lot of people before me, AND part of my work needed a bumper they had to order which took several days. They did ask me if I want to pick up early and wait for the bumper, but I elected to leave it. I don't blame them and won't let that tarnish their rating. Safe to say, I finally have a local mechanic I can trust. read more

Great family owned honest business. Ralph, Allie, and the rest of the workers are down to earth, and easy to talk to. Not your normal miserable/angry auto mechanic. read more

Professional, reasonably priced, and local. After getting ripped off (again) by two different car dealer service departments, for two different cars, I will give my business to Ralph's. read more

I completely trust Ralph's. I have purchased used vehicles and their evaluations have been spot on. They take care of my family's cars. Their prices are reasonable we have never had a problem with their workmanship. read more

I had a lead from a reliable person to use Ralph's for my 14 year old Civic. Called them last minute for inspection and a oil change, and they squeezed me in for the next day. Dropped my car off early the next morning before their stated opening time, but someone was already at the shop, he told me he would contact me later that morning. I thought to myself "sure you will". Two and a half hours later they contacted me stating my car was ready. They did everything I asked, were very reasonably priced, and topped of all fluids. It may be my imagination, but my car is very peppy. I'm so thrilled to have found a reliable, honest, efficient car mechanic all in walking distance to my house. It's peace of mind for me, they have my business from now on. read more

I bought my car in to Ralphs repair shop. Worst shop I ever dealt with. I bought my car for the abs brake light flashing. They said it was caused by bad battery voltage. I paid them to replace my battery. Trusting that was the problem. 2 days after that abs light came back on. Bought back to them. Told me it was abs module. When I said then why did you say it was my battery? Ralph got defensive and said to me. Well since your questioning me about the battery. I don't want to fix the abs problem. Take it to the dealer. I don't want to involve myself with this repair. He is very unprofessional and scammers. I would never go to them. Paid for a repair that I didn't need. On top of it they never fixed the original problem. The daughter Allison had told me the battery caused the codes for the abs light being on. She was no mechanic and was instructing me. What was wrong with my car. Worst place I ever dealt with. read more

Fantastic service by very knowledgeable and kind mechanics. Honest, courteous and reasonable! We will be using Ralph's for future needs as well. Thank you! read more

I don't know much about cars and I feel like when you go to mechanics they know that I don't know. I went to pep boys for new brakes thought the price was high and I glanced over and saw Ralph's. I drove over and these Gentlemen took a look at the car and quoted me a price that was half the cost pep boys quoted me. They were super helpful and when I came back to get the car they fixed a little problem with my bumper. It's been a little while now and I still think back to the day these mechanics helped me out and saved me from pep boys ridiculous prices. Thanks Ralph's! read more

Such a pleasant experience! Responsive, no hard sell, informative. A $40 fix and I was on my way. I'll be back for new tires another time. A pleasure to deal with!! read more

I wanted to establish a relationship with a new mechanic closer to home. After looking at reviews, I thought I'd try Ralph's. The reviews were good and stated he was fair and honest. I called on a Wednesday to make an appointment for an inspection and oil change. They scheduled me for that Friday. I dropped my car off in the AM before opening and handed my paperwork to Ralph. I got a call later in the afternoon that I had an exhaust leak and needed a gasket and spring bolt kit. I don't know what changed since my last mechanic inspected this. Anyway, Ralph wouldn't pass my inspection without this. So I authorized the work and had to fork out an additional $136+ dollars. I go to pick up my car later that day, pay for their service, get into my car and immediately notice that my glove box and center console were ransacked. I had to be somewhere so I left, knowing I had nothing of real value in either compartment. I later checked and didn't see anything missing. Later I also observed that there was grease on the outside of my door, grease on the inside of my door, grease on my steering wheel and gear shifter, as well as grease on my AC and radio controls. But the worst part? There was blood on my interior door panel along with the grease. They never bothered to protect my interior from dirt, and during a pandemic, left me with their blood to clean up. Also, I noticed that now oil was leaking onto my driveway. So they either didn't tighten the filter enough, or cross threaded the filter when they installed it. There was also damage to my roof top cargo carrier from when they had my car on the lift. I called Ralph's four times and left four messages and did not receive a call back. I even contacted them on their Facebook page. They ignored me. Attached are pictures of the car door with grease and blood. I will never use Ralph's again, nor will I recommend them to family, friends or anyone else for that matter. I am also considering other legal options at this point. read more

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