Unless your Snapback collection is just as substantial as your Vape juice collection, or your bagged WRX with an STI wing is due for an oil change, I'd honestly recommend avoiding this place.
My entire experience with this joke of a business has been an absolute, textbook Mechanic nightmare. For the sake of you, the reader, I'll keep this one short as possible, but I'm well prepared to write a novel on the absurdity of my experiences here.
It all started with my 2017 Subaru overheating, with no Heater or AC. So I contacted the Shop owner and we'd agreed to drop the car off early next morning. During this time, is when I suggested it may be the heater core. Remember that, you'll need it later.
The next day I was told there was residue, or "shit" in the radiator, in result needing a radiator replacement and fluid. I was a bit reluctant at this time, having to replace the radiator on an almost brand new car, but the Shop owner sounded convincing that this would resolve the problem.
Picked up the next day, the inevitable scratches on side skirts from mediocre mechanics were present, but all in all, the car seemed to be running fine. After $900 and a few trips in Uber, I guess I was satisfied at that point, but still a bit weary that the root cause wasn't found.( Spoiler: it didn't need a radiator, the Flush temporary resolved the problem)
Sure enough two weeks later, overheating and fog on the windows, clear signs of Heater Core, mentioned this to the Shop owner again and dropped the car off. Over the next few days it was some back and forth with how they've tested with a sniffer, checked head gasket, etc. But insisted the problem was with the (brand) new radiator cap. Reluctant again, I picked the car up which seemed to be running fine.
A couple of days later, the car heats up bad, within 5 minutes of starting. At this point, I'm pretty livid, having spent $1200+ on Ubers, repairs and still overheating. Drop the car off - After no answer from the shop after a few days, finally they pick up and suggest it is the Head Gasket. I tell him abruptly that it is not, and if they've checked the heater core. They said they have,
The next part would be an entirely new chapter; how badly they would contradict what they were saying, getting caught in straight up lies, I could go on. At this point, maybe a week later the Shop Owner was kind enough to offer a loaner car. After a few more ignored calls to the Shop, they finally allowed me to pick the loaner up after a week without mine. I was happy, I liked the car, except for the half empty tall can of Coors light in the back. Luckily, I found it and not a sheriff, or even worse, my daughter.
Anyway another week goes by and I'm pretty much at the point of begging this guy to get one of his Devry Mechanics to bypass the heater core. At least with that, I can get around to driving the car until I can find a decent mechanic.
Eventually, after this entire month's process, they bypassed the heater core as I requested.
In the end, it seems he's done some decent work in the past based off these reviews, so I'll let you be the judge here. With just the basic understanding of cars, I can tell you that I was straight up lied to and deceived. If you do end up going here, be sure to request the parts they replace, and get copies of a customer form where you're stating the actual problem.
Edit: More blatant lies. Notice how you don't address a single problem I posted.
I never said Dan was my friend, I'm not exactly sure how you're correlating those two things. Dan is a random Mechanic I got a hold of while desperately calling dealers to get information to you on how to troubleshoot heater cores. I relayed his message, in which you seemed to be triggered by, you asked to call him, not me. I did tell you I had a friend at La Puente (you suggested taking the car there), but I had told you I couldn't get in touch with him, you knew this, so again, I'm not exactly sure what your thought process is here.
For future information, water doesn't cause gunk in cooling systems, only conditioners or coolants with glycol will. The car has long been fixed by the way, flushed with built up (old) coolant lodged in the heater core.
"We did this no charge" - yes. As you're labor warranty contractually states?
"You have the receipts of the work" - you didn't read what I wrote.
"You keep your car dirty". Way to raise the bar with that one. Let me throw up the pic then from the day I picked it up.
I'll be honest, I felt a little guilty after submitting this review. I felt you made an honest attempt the first time around, ignorance or simply not knowing how major parts of a cooling system work can be brushed aside and worked out, but it was your ongoing lies, and complete lack of accountability that will keep this review up. So please. Spare me and yourself unless we need to go into how you planned on "patching the heater core with aluminum tape without removing the heater core". read more