I worked with George (the manager) and Robert at Rally. I was buying out my 2015 Kia lease. Both gentlemen were excellent, they worked with me even after the sales department closed. They helped me find several banks that would assist me in buying out my lease and they worked to help me find the lowest interest rates and the lowest payment plan (which included GAP insurance and much more). Both George and Robert were very friendly and I left very pleased with my final buy out payment. read more

HORRIBLE, MISLEADING, STRAIGHT-OUT LIARS!!! Has always had poor service ,very sad take the extra trip and go anywhere else.beware!

I would just like to share my experience with you all who read yelp, I am not a write a review person but I think the team I met at rallys was great, Mgr Jerry g. and his team were great, they took care of me and my family. I have purchased 4 cars from them. I have been to other car dealers and I got to tell you, no other dealer ship were as great as the Jerry G. team.... I thank him and his team for the patient they had with me and all the phone calls I made to them, thank you Jerry and your team you guys were great I will refer you and I will be back... people my experience was a good one!! read more

Worst car experience ever they told my little brother he was approved for the car took the down payment and he drove away with the car. More than a week later call and say he has to put another 4000 down as a payment or return the car. They neglected to mention all of that as he signed the contract and gave them his money. The unprofessionalism of these people is astounding. Do not go to these crooks. read more

I bought a car and was extremely pleased with my salesperson Heather. She was knowledgeable and answered all my questions without hesitation. I hate being ambushed by salespeople and made to feel pressured into buying something. Heather is not like this. She gave me space, and gently guided me through the process. I feel great about my decision due to her great sales techniques. I will return in the future. read more

Made an appointment to do the airbag recall. Took it in on Thurs morning at 730 told me it would be done late afternoon. Pretty much all day to do a 1-2 hour job. Recalls usually get pushed back because they make NO money on them. Late that afternoon they told me it wasn't done yet. I can come get it or leave it over night to have it done. Had to leave as I would have to take another day off work either way. Now it's 2 days for a 1-2 hr job. Finally got it back the next afternoon with a long list of things I need to fix. The first, will was just a lie, stated I needed new tires, 6/32 tread on front and 4/32 on rear and tires showing dry rot. Funny thing is I just got them 6 months ago, all 4 new. Then my Engine mounts coming apart and struts coming apart,their words. Mounts replaced 3 years ago. Throttle body service, did it 2 months ago. I am a mechanic military trained. I wouldn't believe or trust them. This isn't the first time either. Took my car in for another recall and they dented by front finder, had a clock spring replaced and they put my steering wheel on 45 deg. off center. They fixed them but still neither should have happened. The customer service was horrible. Not a we are sorry about this, just you can pick up and make another appointment or leave it with us. I have been trying to get this recall done for 2 years by them. Something always happened, part didn't come in so have to reschedule. Will call when part comes in. Never heard from them. Make another appoint same thing again. Then this just out right lying about my tires, how could anyone trust them if they will lie about something so easy to check as tires. I have a KIA luckily I got from Carmax and I will only use Carmax to work on it. Not sure if I want to chance Rally KIA being a bad as the Chevy part. read more

I wish I can can give zero for the sales department for Buick ( manager is George DeGrout ) the biggest lair . two nights ago I made a deal to lease a car with assistant manager ( his name is Angel ) and we shook hands for the price of the car. and it was around 8pm after work and i told him is that OK to come on Saturday morning to sign the contract since I went after work to look for Buick and I was very tired and haven't had a dinner yet ,and he agreed and Saturday morning at 9 am, I go and Angel was not there but the salesman was there the one was helping me and after I they run credit check and he comes he tells me the price is change and he want additional $200 on the lease and $1500 extra on down payment. and he tells me the deal was for that night only which they did not say anything on Thursday night . bunch of lairs I will never go to that dealer ship again and I will report this to better business bureau . read more

Great sales men service my wife and I have 5 kids and couldn't make it down at the same time , the sales men was more then patient and made sure we everything went smooth .. I had a great experience hands down! read more

Wish I could give 0 star rating. Courtney was rude and exagerated our problems with our truck in orer to get us to pay for their services. They are a perfect example of why people distrust repair shops. I will be reporting them to the BBB for lying about their diagnostics and misleading customers to services they dont need. Don't let these people lie to you like they did to us. I created an account just because it was that bad. read more

If I could rate this a negative 1 star I would. My husband recently bought a GMC SIERRA 4x4 2500 HD Duramax truck there about 3 weeks ago and we have been getting denial letter from all sorts of banks even thought we signed a contract stating we got approved to Wells Fargo. And on top of that we had to take the truck back the second day to get it re washed because they didn't wash it properly when we first purchased it and did not notice it because we bought it close to closing time and it was dark so that being said we couldn't see how scratched the paint was on the hood, we were told they would give us a call to buff the paint out and still have not heard anything about it.. Angel is an amazing sale guy but we are not happy with this purchase. Also stay away from Tony, he is very rude and unprofessional. Just don't buy here unless you want to deal with a headache to go along with your new purchase . . read more

The worst sales person I have ever dealt with. I dealt with Mel who was uneducated about the car he was trying to sell me. I had done my research on the Cadillac CTS and was torn between this car and the Mercedes E350. I was hoping Mel was able to tell me a few things I didn't already know about the vehicle but I was sadly mistaken. He kept have to refer to the paper listing the car's feature on the car and could not tell me anything more. He did not know about the current rebates, financing specials, nor their warranties. The experience was really sad. Since when is bluetooth a premium option on a luxury vehicle. And to top things off he completely disregarded my partner and my mother who were with me at the time. He did not know how to articulate anything about the vehicle and kept trying to show me vehicles I was not interested in. This was the worst experience I have ever had with a sales person and now I will not be buying a Cadillac due to the experience and the lack of professionalism. Avoid going here to purchase a vehicle. read more

if i could put 0 reviews i would ! this dealership has the worst customer service any dealer has to offer! also this dealership is super shady ! they do half ass repairs and jimmy rigg stuff to make it work temporary ! beware this dealer is a rip off and i will not return !! they are lucky they did not get sued by me !!! at all costs stay away from this dealership ! read more

I've had my car worked on here because it is close to my work. Robin in service is always amazing! They fix my car fast and I'm never given sticker shock at the repair cost. Highly recommend!!!! Thanks Robin! read more

Had an appointment for an oil change. Was told would be approximately 1.5 hours. Vehicles wasn't ready for over 5 hours. When we went to pick up the car we waited some time (almost 20 minutes) for our advisor to be located so we could just pick up the car. When we received the bill it was more expensive then we were quoted for the oil change. When asking about the price difference we were told the type of oil changed and with the new oil it required more oil to "fill the sump". I asked why that wouldn't have been known for the quote as that makes it seem fishy and felt the answer wasn't straight forward. We were told by the advisor "I can't know every car and what they will need until I get to know your vehicle better." Seemed odd to me, you know what type of car I am dropping off and seems fairly standard to know how much oil certain vehicles require. If this was true or not it should have been disclosed during the quote. We drive to this location further away for service because we have always loved our experience in the past. Probably won't be back. Wasted a lot of time and didn't appreciate the change and cost at pick up. Had we been told straight forward at quote we wouldn't have minded at all, it makes it appear sketchy practice and not knowledgeable of the needs of our car. read more

I have a 2002 Chevrolet Avalanche that I purchased new in July 2001 from, at that time, Rally Chevrolet, Rally has been the only place that I have ever taken my truck for service, and it is only place that I will ever take it as long as I own the truck. My Avalanche still looks and drives like a brand new truck; the service department always does a fantastic job, and does not try to "sell" me unneeded repairs, great job guys, thank you. read more

Terrible customer service! Went there last night ready to buy a 2014 SRX. The salesman was alright...he was more in to telling us what he wanted us to know about the vehicle rather than answering our questions. When it came time to talk numbers is where everything went downhill fast! They did the old "make them sit there and wait" AND get annoyed for a very long time before they came in with insults and disrespect. They didn't even care when we commented about their rudeness. WE WILL NOT BE BUYING ANYTHING FROM THEM! Interesting enough, we've had various troubles with them over the last 20 years...I guess that we had hoped that times had changed....we'll be going ANYWHERE else today to purchase our vehicle. read more

Dave at Rally's in the service dept is AWESOME! We have algae a ton of problems w our car and he is always so patient and nice! I have exp great service here! read more

Biggest waste of time! I'm very disappointed with the people there. They like to LIE to get you in the doors. They promise you a great offer only to change it once you get there. They are rude beyond belief. The GM Chewy wouldn't even show his face. I would not recommend this dealership to ANYONE!!!! read more

If there is one thing that I cannot stand is disrespect! I went to this dealership to look at a new Canyon, NO one asked me if I needed any help. When I did approach a salesperson he turned away totally ignoring me! OK what did I do to deserve this attitude? Did I smell bad? look bad? or what? as of today 2-24-15 I will no longer set foot at this dealership. I've been told that the GMC dealership in Valencia is good, wheeel try them out! read more

I went here to explore purchasing a Yukon XL, Yukon XL Denali, or Cadillac Escalade ESV. The salesperson was fine.  Once it got to the negotiating with a manager and finance person... things got deceptive.  I was trading in my Jeep and I knew what I owed and what it was worth.  They kept asking me for what I owe and I told them that what I owe has no bearing on what it is worth.  Bottom line is I had positive equity and they did not want to pay me for that.  They said that they wanted to help get me the information I wanted quickly while I was shopping their inventory...  They told me that I may qualify for their best interest rate because of my great credit.  I told them to go ahead and run it.  Of course they found the Jeep on there since I was still making payments on it.  When they told me what they would give me for the Jeep I was in shock as it was $6,000 less than what I was quoted from two other dealerships.  I told them to have a great day and I walked out.  We shopped at Chevy and had a great experience.  Because we were potentially interested in an Escalade they had, I gave them a second chance and amazingly enough their trade value on my Jeep had gone up $5,000 just because I left and had challenged them.  I was told that the price on the Escalade was their best price and that it wasn't going to go any lower.  I showed them paperwork from Chevy to show proof as to the deal I could get on a Suburban equally equipped to a Yukon XL they had and was weighing that against their Escalade.  Rally GMC finance person flat out told me that Chevy could not deliver the product @ the price quoted to me.  Rally said that they are sick about how this Chevy dealership would lie to me and string me along on a promise that they could not deliver. The finance person was persistent that there was no way possible that Chevy could get me a Suburban at the price quoted and that he knew that because GMC's product had basically the same price structure. I told them that we were not in a hurry and that if Chevy didn't come through that we would come back... NOT! Bottom line... deceit was there from the beginning. I had heard stories from other people about this dealership but didn't experience them for myself. They try to operate with the other hand and come across like bullies. The problem is that with the internet... knowledgeable customers can call their B.S. It is no wonder that the Rally Group lost the Chevy dealership because Chevy Corporate was tired of handling complaints. We ended up with a beautiful Chevy Suburban as promised and couldn't be happier. If I hadn't wasted already too much time I would swing by Rally and tell them more about customer service. read more

The service department doesn't know what they are doing! My sons GMC Canyon was having some electrical issues that our normal mechanic told us we needed someone who specialized in electric. We decided the dealer should know the vehicle best some I made an appointment to take it in and left it with them with a full tank of gas and our truck. They were going to diagnose and call us asap. FIVE days go by and I called to follow up. After several excuses they said they would have someone else check it out that day and call me back....TWO days later talked to the service manager and let him know that I have not heard anything and he said HE would find out and call me back. HE didn't. The next day the service representative told me they couldn't find anything wrong with it. Really? I said so the headlights work? Even with the air and music playing? Yes, Yes they said. They have driven it around and nothings wrong. Well how do they know the lights are on in the daytime? oh they can tell, but if you would like to give us permission to have one of our people drive it home at night to make sure ...yes you can, I need it fixed. ANOTHER WEEK goes by, I have to call again, "we can't get it to duplicate anything you are saying, it's working fine for us. Long story short...They had it over two weeks, used a full tank of gas, said nothing was wrong, I took it home and my son came home from college to pick it up the next day. He got in, started it up and NO HEADLIGHTS ...same thing we took it to them for. Seriously, what were they doing for two weeks with our truck??? They can't figure out how headlights work? Take your cars somewhere else!!!! read more

I have been treated absolutely HORRIBLY by this dealership! 7 months ago I purchased a 2017 Cadillac xts. A few weeks ago, my wife was in a minor front end fender bender. We took the car to Rally body shop where it sat for 7 days... then burned to the ground! Now rally refuses responsibility!! When l went in to speak to management, they were very UNhelpful! When I requested a document that is evidence when I file suit against them, l was berated and humiliated...and l quote,"go get your lawyer and bring him against our 3 lawyers, you don't have a chance ". I was also told that I would ONLY be repaid for the contents of my burned car in discounts only IF l buy my replacement from them, and only on certain models!!! And then threatened to throw me off property for saying I will sue. This has been the most horrible car experience I have Ever had! I can not express enough, DO NOT GO TO RALLY!!! Rather RUN! The other way, as fast as you can!!! My rating is minus 5 stars! read more

Scheduled service for my new 2012 Hyundai Elantra Touring for it's 3500 mile inspection. Called and scheduled an appointment. I arrived at the location and there is no place to check-in for service. There is a service entrance, but no service desk (I later found out you are suppose to go into one of the service adviser's office, never seen that approach before.) I went inside the waiting area looking for someone. The desk where you come in was for the parts but again, no signage to indicate it's function. The one person there, when they saw me walk in, turned and walked into the back. I stood around there for about 5 minutes before they came back. I informed them I had a service appointment and they stood there with a blank look like, "You are telling me this why?" They told me someone would be with me soon. After standing around for another 15 minutes (total 20 so far), someone finally came in to one of the service adviser's office and the person behind the parts counter did go tell them I was waiting. The adviser told me she would be with me in a minute and left. After waiting another 15 minutes, now 30 minutes past my appointment time, I left. When I got home, I look up the information for the service manager, a task that was not too easy I might add. I left him an email explaining what happened and express my disappointment. A few hours later I got a call from the manager who tried apologizing about the service and swore that was not normal. He asked me to give them another chance and scheduled an appointment for the following week. They couldn't do it on Saturday like I wanted so I had to schedule it for Friday after work. When I arrived for the the appointment, the service manager was there to meet me and took me into the office of one of the service advisers, where I sat waiting for 5 minutes before someone finally came in. They started doing the paperwork for the inspection. They wrote me up to have the tires rotated and oil change, but the maintenance manual states at 3500, only an inspection was required. The first oil change wasn't due until 7500 miles. When I pointed this out, they insisted because of their location, heat and having to drive up a large hill from the valley, they treat it as sever driving, which does recommend an oil change at 3500 miles. However, I pointed out to them that I had just moved up to the area and the 3500 miles was done down in the valley under the normal driving condition so it didn't need the oil change. After some discussion, she said she had to get the manager to approve the change in the service at which time I had to go through the whole discussion again with the manager. He finally relented and took off all the extra service. After we got the paperwork done, been there for about 15 minutes now. They finally took the car back for the service. After about 20 minutes, they come back to show the results of the inspection, making a very strong point that the oil was "dark". They let me know they were now going to wash the car. I have been to full service detailing shops that took less time than they did to just wash the car. I was finally able to get out of there after more than an hour for a simple inspection! When it came time for the 7500 mile service, I drove the 90 miles to Oxnard Hyundai where I bought the car and treat customers right. I will *NEVER* go back to Rally and gladly drive the distance to Oxnard in the future. As a side note, after my service at Oxnard, they made sure I was completely satisfied with the service and let me know I would be getting a follow up from Hyundai about the service. After leaving Rally, they didn't bother asking how the service was and I never got any follow up. Hmmmm..... I wonder way after reading these other comments. One other thing, Rally reported at least my mileage to Carfax without my permission or authorization. I consider this to be personal and private information they shouldn't be giving to anyone without my approval. read more

Terrible experience with sales department after we sign our paperwork, salesperson Marco was awful definitely rude and unhelpful, after two days we bought our car it was in service department, the salesperson never returned our calls until we went directly with management and finance department. If you are ready to buy look elsewhere first let Rally as your last option. read more

Rally has terrible customer service. We called them after our transmission went out. They looked up our VIN and said it was under warranty. We chose to have our Buick towed 50 miles to them since it was under warranty vice letting a local auto place replace it. Once Rally received the vehicle they told us it wasn't under warranty. Instead of taking responsibility for the misinformation and manipulation, they told us there was nothing they could do. Corporate GM discounted the transmission but Rally didn't discount their labor or their charges at all. They passed the buck for their mistake to us and corporate GM. The lady on the phone was rude and didn't take responsibility. Don't waste your time with Rally. They are full of manipulation and misinformation. Very disappointed and won't be back. read more

In nearly forty years of driving, and many experiences with mechanics over the years, I have never written a negative review about an auto repair; but this place is the absolute worst! Their repair rates are outrageous, they rarely manage to fix the actual problem, and when you bring your vehicle back for the same issue, they never take responsibility. They find more ways to find new problems and charge for unnecessary repairs that don't change anything. No matter how much information and detail you give them, they make no effort to find, duplicate or research the problem. When you push them for information, they are incredibly vague. Never any proof of expensive repairs. For example: nearly $400 for airbag repair, and light still comes on. $700 for an oil leak, car still leaks in same spot; hundreds and hundreds of dollars for ridiculous "bandaid" repairs for an ongoing issue with antilock brakes engaging on their own and "grabbing" the wheel, yet problem is same as ever. In two months I'm out $3300, and none of the issues have been resolved. And this is for a five-year-old well-maintained vehicle. If you just want an oil change, fine... But for anything else, BEWARE! They always find new problems and new ways to escape responsibility! Service reps are flip, detached and indifferent about your concerns! read more

Thank goodness I did NOT buy my GMC Terrain here. But since I moved to this area I needed to get my vehicle's oil changed and it has many miles so I didn't want to just go to the quick lube place (which I would give 5 stars. The receptionist in the office there really is friendly and welcoming). Well I made an appointment on Monday morning for Saturday at 1:15. One would think that is plenty of time. Upon arriving at the service center I parked and walked in the guy directly in front of the door must have been in a very important conversation because he said "hi" without looking up from the coworkers in front of him. Then some other guy walks up to me and said "yes". Is this not an establishment who works with customers? It didn't feel like it. After explaining that I have an appointment he said well we have 4 other cars in front of you so it will be FOUR hours! What?! No a single apology or attempt to fix the problem with any other solutions. This place sucks! Willing to go to Lancaster instead of these people read more

Iv had nothing but problems with rally before I bought a truck they wanted more down payment 1000 to be exact 2 weeks after I bought the truck I just took it back expecting them to negotiate they didn't bother I went to another dealer got a nicer truck for less money then over the weekend I went back cause they had the truck I wanted. The salesman told me I could get the vehicle for a lower amount because I did not want the wheels and the truck had minor damage underneath from someone e off roading the truck. When I went to talk about nuber the price went up 7000. Major problem for me and also the advertised price was less than the total the showed me. I Kelly blue booked the truck at 10k less than what they wanted and the trade in value they got it at was 12k less tan they wanted and when I brought it up they pushed me out the door. I found another truck that day and bought it that day I won't be returning thier again read more

I have been a customer of Rally Auto, specifically Rally Hyundai for 10 years, and it's people like Art Reyes, the Service Manager, that keeps me coming back. After 10 years and over 285,000 miles, my Hyundai Santa Fe finally died. Time for a new car, so, even though I now live in Northern California, I actually came down this past weekend to Rally Hyundai, and I am convinced that I got the best deal on a brand new Santa Fe. Got the Limited, Ultimate, AWD, and then drove it for over 6 hours to get home. What a wonderful experience, and that referring to a car dealer! The sales people are top notch. Anthony, the sales person checked us out on the car, showing us all the new features. We just hope that this Santa Fe last as long as the previous one, but, we are off to a great start so far. I would recommend that these people are great, not only for service, but also for purchasing. Thank you to Bill, Matt, Anthony, Art, and the rest of the crew!!! read more

Took my car in against my better judgement for a simple timing belt change. I get my car back in a decent span of time, so I'm pretty satisfied. That is until I start my car and drive off, I'm about 100 feet and my car is loud as hell at 3000 rpm and up. So I immediately call them and bring it back. They have my car for about 2 days the first time and return it to me in the same condition. I told them its not fixed and we went on a test drive and he said he couldn't hear or feel it but then again he wasn't actually driving the car. The mechanic wouldn't ever take it above 3000k rpm even though that's where the problem arises, go figure. This went on one more time until the service manager told me to take my car home and test drive it for a week to see if It gets better. Well the week goes by and I return my car, they fight me on taking my car back in for maintenance. Once I finally make them see the light and take my car in, it's there for about 6 hrs before they call me at work. We have bad news.... Sounds like its your turbo going bad. Really!!.......the pick one of the most expensive parts on my car to try and replace. " Your turbo impeller shaft has play" this is what they told me, not knowing that there are limits for play and I would look it up.......why didn't they? Needless to say I took my car back and I've been troubleshooting it on and off for awhile now between work and other activities. The mechanics are lazy and have no clue what they're doing, the service writer I was dealing with was awesome, that's the only thing I can say nice about this place. The bad thing was there was another gentleman having similar issues with his car, so it's not just me. The reviews here also show the same type of behavior so it's no shock to me that it turned out this way. Stay out of the Antelope Valley when you need your car worked on, plain and simple......never again. read more

Brought in my Duramax for excessive smoking. Tech said all injectors needed to be replaced. Service advisor came back with a $5000 estimate for all recommended repairs. I said go ahead and fix it. Upon completion of the repairs I picked up the truck and was told it still smokes and has a rough idol at start up by the service advisor and that the tech said just to drive it for a while. The next morning I start the truck and yes he was correct it still smoked heavily so I decided to look under the hood to see what was done. I checked the oil dip stick and noticed that the oil was still very dark and looked to find the same fram oil filter on the truck. I took the truck back to get the oil changed, which was supposed to have been done in the original $5000 estimate, and the excessive smoking. They did do the oil change and said it needs more miles still. It's been a week and still smoking! I noticed there are hose clamps missing from the supposed injector change. I am in doubt on everything they said they did in repairs on the truck since they can't pay attention enough to the oil change and missing clamps. I will be taking it back in for the smoking and expecting a song and dance to not fix their f*up. I also have started the process of disputing the charge with the credit card company. The next steps will be to speak with the GM, factory rep, and a call to CARB unless they fix the problem or refund my money so I can get it fixed by a competent dealer. read more

If I could give these guys NEGATIVE stars I would. These guys are out to lunch. I drove from Bakersfield to Rally to see a corvette. I called to try to let the salesman know I was an experienced car buyer and seller. I know what dealer auction prices are and i know what vettes are selling for all over the US. I get there and drive the vette. It was dirty and smelled like smoke. It had water damage on the interior leather. My car was new and had 2,000 miles on it. They offered me $12,000 LESS than wholesale auction price for mine in trade and gave me a "SALE" on the Vette that was $20,000 MORE than current market prices for that corvette. So with taxes they tried ripping me off for close to 40 THOUSAND dollars!!! As soon as my salesman said "I have to go talk to my sales manager" I knew this was a lost cause and boy was I right!! I wouldnt buy a Kia from these jokers. HOW??? do these guys even stay in business. I thought they would have come close to SOME kind of market price but these guys werent even in the same galaxy as market. Go to Bakersfield if you need a Chevy!!!!!!!! read more

I recently had a transaction with this dealer that did not work out because of bad (lazy) business practices. Instead of getting the actual pay-off amount for my old vehicle from the finance company, they used the information on the credit report which was much lower than the true amount still owed. I have bought several other vehicles in the past and they always get the10-day pay off amount from the finance company. The contract was written up, signed and we took the new car home for 5 days. A few days later, someone from finance called and asked me to call for the 10-day pay off amount, stating that they could not get the information themselves. I later found out they called the finance company right before I did. We eventually got a certified letter from the dealer stating we had to return the vehicle immediately because they could not come to terms with the new finance company. If you still want to do business with this dealer, make sure you do THEIR job and call for the 10-day pay off amount. Buyer beware! read more