I've been to the Wake Radiology office in Wakefield several times. Twice for MRI tests and once for…read morethe CT scan. The office is very convenient in the UNC Rex Wakefield building on the first floor. As the campus is billed as a hospital, Wake Radiology adds on a hospital charge for insurance. The MRI machine is a mobile unit so you are taken outside to get to it but it is right outside the door. They have a room for you to change and a locker to store your things and provide you with a key. My CT scan did not require changing just verified that I didn't have metal on me. The machine was open and not closed and the procedure was quiet and very fast unlike my MRIs. Check in is always easy here. The technicians for all the procedures has been friendly. The radiologists are also very fast. My test was at 8am and my doctor called with the results at 10:45am. The official report was done at 9:08am.

I went there for an MRI and was left near the lockers for 45 minutes after the tech Tammy said she…read morewould be right back. The two techs one named Tammy acted like Dumb and Dumber! They continually jabbered on and on to each other, not caring about the patient in their care. They never put anything to lay on, on the hard cold uncovered table which caused my back to hurt. I had to ASK for something to cover the cold MRI table and when I did I was told to calm down! I felt attacked. This was THE WORST and MOST AWFUL health care experience I've EVER had. The techs together were moving my injured body part around without ever asking me if it hurt, which it DID!! They both hurt me more than once and at the end of the MRI, one of the techs pulled my hair! I was injured three times by these complete idiot unprofessional and uncaring techs!!! WakeMed should be ashamed they have these kind of healthcare workers!!! I will NEVER go back there and DO NOT RECOMMEND THIS facility!! I have told my family and friends about this awful experience and none of them will be going there either. Shame on WakeMed Radiology!!!

Clean office, comfortable waiting area. Shout out to Miss LaVonda, who is very friendly albeit…read morewoefully misinformed. May, the technician assigned to perform my procedure was a consummate professional. She was very informative throughout the process and pleasant to work with in TWO languages. I'm a big fan of May! Despite being more affordable than the other options in the Tri; CPI has a RIDICULOUS policy of giving patients a CD with their images. They might as well hand out rocks or pine cones because CD's are a nearly extinct storage medium. Neither Duke nor my private physician had ready access to CD drives to read the test results. This proved a huge hassle that caused unwelcome delays in two separate appointments. When I returned to the CPI office to request they e-mail me images- they REFUSED stating it was a HIPAA violation. Nothing could be further from the truth. GET WITH THE TIMES Cardinal Points and re-read the Health Insurance Portability and Accountability Act of 1996

My husband and I both have n def imaging in the last 2 months and cane to this same location. The…read moreoffice is very nice and the staff as well. I as seen on a Sunday which surprised me but it was convenient and kept me on track with my medical doctor to get the results in a timely manner which I greatly appreciated. Both of us give this location a review.

After a total of 6 weeks for an MRI I was denied service for the second time on 11/6/2025. i was…read moredenied service because the x-ray I had done after the first denial of service was done at Duke. I was told that each MRI machine is different and that my x-ray that I had performed 2 weeks prior, needed to be done at Wake Radiology. understanding MRI machines are different but an X-ray is the same no matter where it is performed. Also, the radiologists, especially at a large conglomerate like Wake Radiology, have access to the EPIC my chart that every hospital system in Wake County uses So an MRI that was originally ordered on 9/9/2025 has not been performed yet and new neurologic symptoms have developed/increased . also, the radiologists refuse to have any communications with their patients.Wake Radiologists avoid any patient interaction Please avoid Wake Radiology facilities.

I went to get my annual 3D mammogram & bone density scan today. I think Cassie was the name of the…read morebone density tech & Keneka was the mammogram tech. They both were AMAZING!! They were quick and explained what they were doing before they did it. No anxiety. No stress. It was a really calm experience. The office was clean and organized. It was decorated for the holidays. I absolutely loved my experience. I highly recommend this office.

I was very disappointed with my experience. My breast ultrasound was scheduled without anyone ever…read morecontacting me directly, and communication with the office was not particularly pleasant when I called with questions. The front desk staff were curt and rude. The most frustrating part was driving 30+ mins for my appointment only to be told it needed to be rescheduled because there was no provider available. No one called or notified me ahead of time. While I understand that unexpected staffing issues can happen, patients deserve timely communication. I expected a higher level of professionalism and patient care. Unfortunately, this experience left me with little confidence in the practice, and I chose to seek care elsewhere.

If you need an X-ray or any radiological appoint, Do Not go to Raleigh Radiolog. There is a reason…read morethat their reviews are so bad. If there were a rating of 0, that's what I would give them. Twice one of the doctors at RR recommended a follow up mammogram for me, but RR WILL NOT SCHEDULE one.

I checked in for an ultrasound and was in the waiting room when someone came up to me…read moreand said very rudely, with an accusatory attitude, We don't have an order for you!!! Like I did something wrong! My PCP's office called me that morning and told me that I needed this done quickly and gave me the address of where to go. I was starting to explain that because it didn't make sense to me. She was acting like I made a mistake and continued to question me like I was wrong! I was asked to go back to waiting room to wait! Turns out the mistake was made at Raleigh Radiology. I was there for 2 hrs!! Never got an apology or a complete explanation of what happened! Very upsetting experience! But I have to say the technicians who did the ultrasound were professional and very nice! 5 *. It's reception that needs work!!

I had a great experience. Came on time, waited for less than 5 minutes & was done and out within 20…read moreminutes. Everyone was nice & I had a positive experience. Parking was also not that bad.

Typically I go into medical appointments expecting a bad service experience these days. RR…read morepleasantly surprised me! The receptionist greeted me and apologized for the wait as she was working with another patient. Once I was able to check in she was very friendly, genuinely asked how I was doing, and engaged others politely when they came in. The nurse (sonographer?) was nice as well, quick, empathetic, and got me out within 15 minutes. I would definitely come here again.

Clean office. Super professional staff, including the front desk. Zero wait time. They could tell I…read morewas in pain and they went out of their way to ensure I was comfortable. The MRI ladies were super efficient and friendly. The MRI went without a hitch. I am very claustrophobic and this facility features a True Open MRI - fantastic experience!! I cannot recommend this facility and staff highly enough!

Clean building inside and out. Ample, well lit parking. Staff were pleasant and courteous. Nikita…read moreand LaTiffa took great care of me, answered all questions and helped me get the information they needed from another provider. LaTiffawas very gentle, took great care and concern when asking questions prior during and after my images. Looking forward to working with them in the future.

The staff was absolutely amazing. They professional and kind and worked very quickly. I was how…read moreeasy it was to make an appointment and get my results back in a really quick manner. I recommend Cardinal Pointe Imaging 100%. You will be very pleased with their service..