Today, April 17th, 2025, around 4:30pm to pick up paperwork signed by my awesome doctor. Two…read moreemployees were at the front desk having a conversation while I walked in and their was no acknowledgement. I stood there patient ly waiting and still no one said a word to me. So I had to stand there for over 5 minutes for them to finish their conversation before the employee sitting at the desk asked how she could help. I stated my name and it took her a split second to hand me the paperwork signed by my awesome doctor. Both of these employees were discouteous, and unprofessional. They both need remedial training on how to treat patients when they enter the doctors office. This has never happened before at Duke Primary care in wake forest and I hope this review finds them both well. ​

Jessica Rodriguez is great most of the staff there are very attentive and caring. My children have…read morebeen going to see Jessica Rodriguez for years and she has been nothing more then outstanding with caring for them I appreciate you Jessica Rodriguez and your team.

Can't recommend them enough- I love everything about this practice from check in, to the ease of…read moreblood work, to the compassionate nursing staff to the doctors- especially Dr.Konopka! They are always punctual and very thorough and I've never felt rushed. I've been a patient for many years now and I'm grateful for them!!

I have been a patient at Village Family Care for many years. I love the doctors there. My doctor…read morewas Jenna Hoh and she is fantastic. Unfortunately, the billing department provides poor service. I have twice been charged during a well visit for services that have been previously mentioned in other appointments. When I spoke to the billing department they said that I could not discuss anything that was a new illness during a well check up. I told them that I did not do this and they said that I must have brought up things other than what was allowed during my well checkup. I called Blue Cross and they told me that the office was improperly coding the visit and this should not have occurred. I will not be going to Village Family Care anymore or any Novant affiliated office.

My mom now resides at the Gardens at Wakefield Plantation senior living apartment complex and we…read moreneeded a new general medical practice near by for her. We found Avance Primary Care while searching online. Their staff and care reviews were excellent and appt days and times seemed very easily accessible so we called. That very first phone conversation with the receptionist (unfortunately I didn't write down her name :/ it may have been Victoria??) was extremely warm and patient and helpful as I explained mom's needs. She listened carefully and asked thoughtful questions and recommended Dr. Lam. (Mom had definitely not been exactly keen on this whole new doctor plan and had been dragging her feet for a very long time.) Upon entering the office we were immediately greeted cheerfully and warmly by Anthony and Shirley at the front desk. They definitely put mom at ease throughout the check in process with their easy lighthearted banter and professionalism. Anthony directed us to a private computer cubby and very patiently explained how to fill out all the new patient forms electronically. Medical Assistant, Cierra, brought us back to the exam room and completed the initial assessment and vitals with just as easy and welcoming and professional manner. She was also very caring and thoughtful and concerned as I expressed some thoughts about mom with her privately. Dr. Lam came in and from the moment she stepped into the room she worked some magic and absolutely engaged mom from the get go! She was smart, insightful, caring, respectful, and gently got right to the heart of mom's needs while addressing and calming her fears and concerns. We made follow up appts with Dr. Lam and two of their other on site health care practitioners to additionally address mom's varied needs. She also set up referrals to two other outside practitioners in the area for more specialized health care needs. We feel we definitely made the right choice! Mom expressed that she would feel very comfortable going to see them on her own for any care she may need!! Thank you to the whole staff for a wonderful first experience! I'm sure mom will talk about this positively with her friends at The Gardens and I would without hesitation recommend this practice! Elaine Elbeery (for Barbara Poole) Winterville NC

Please don't get a job in the medical industry if you're going to act like every single human who…read morewalks through the door and call the phone is an inconvenience to you. Very rude attitude.

I my BP has been nutty all of a sudden and Dr. Tang upped my drug. I had been feeling "off" and…read moretook my BP again a couple of days after drug increase. It was high. I called the office and left a message about how I was feeling and within 5 minutes my phone rang. MY PHONE RANG!@!! It was Dr. Tang, the best MD on the planet. I had an appointment the next day and she tweaked a med and now I am fine. This wasn't the first time she called me over something. Once she called me on her way home from her car and she sat in her garage for 5 minutes until we finished!. Okay, people, when is the last time you had a doctor call you at home?????? WHEN??? I have no idea if she is accepting new patients but if you are looking for a practitioner, ask if there is a waiting list and GET ON IT!!

Love my providers there. Truly. The admin, not as much. They leave messages but then their callback…read morenumber doesn't work. Also, I don't like how the practice does lab work through someone affiliated with Labcorp bc it's hard to track billing, deal with insurance, and they charge a lot for bloodwork that's a part of a physical.

Excellent physician! I have been part of Duke Medical system for years. Dr. Troiano has been my…read moreDoctor for the past five years. He is always attentive and allows ample time for healthcare discussions and questions. I am very pleased with him as my primary care physician.

To save other folks time - if you want to be established as a new patient, you have to go to the…read moreoffice in person to collect a "new patient packet" that you fill out and return. After that, a coordinator will contact you to schedule. They do not offer an electronic version of the documents that are required. Requiring patients to make two physical visits to the clinic during standard business hours before being able to schedule an appointment is an unreasonable hoop to jump through for access to care. I can't comment on the quality of care that may or may not be provided by the team at this office once you are an established patient. My rating is based solely on the practice having a policy that limits patient access to healthcare.

If you are willing to take a chance on this doctor's office, take my advice and steer clear of Ami…read moreCrabtree. She is rude, difficult, and incompetent. She has no bedside manner. Most of her diagnoses have been wrong, and I have had her prescribe me multiple medications that cured nothing. I cannot say enough negative things about Ami Crabtree.

I have been going to Dr. Bruce for over 10 years. He takes the time to explain what is necessary to…read morehis patients. He can be brash and let you know when you are not taking care of yourself as he instructed and some don't like this. I have never not been able to get results from testing because now that are on the portal and has been for years.

Went in for bloodwork over a month ago. Have called multiple times and they WILL NOT give me my…read moreresults. Dr KOFI BRUCE has had my results in his office and simply "needs to review them." Ridiculous.

I am writing about Dr Stephen Tibbele he is my primary care dr and I think I found the " BEST" one…read moreout there I've been to numerous dr in my life but dr tibbele beats them all , he's kind , compassionate and spends as much time as u need with him , he's very thorough as well as his staff Sherry,Rachael, and unfortunately I didn't get all the other names but their all sooooo nice , his new office is beautiful very neat and clean I was very impressed not only for the way his office looked but from the way I was treated every time I go there , thank you Dr tibbele for being such a wonderful dr, keep up the great work Lorraine Cummings

Doctor Sicking is the best doctor I've seen in my adult life. He is smart, he always seems to know…read morewhat's wrong and how to fix it. He is kind and funny. He is old school and knowledgeable and shoots you straight every time. His medical assistant Gabby is so sweet, she held my hand while I underwent minor scalping and patted my hair. The maternal presence was so appreciated. I hope he is my healthcare provider for many more years.

From the owner: Wakefield Internal Medicine & Primary Care offers primary healthcare for patients 13 years and…read moreolder. Our services include preventative medicine, adult and sport physicals, minor conditions such as coughs, colds, sore throats, sinus and ear infections - chronic conditions such as diabetes, hypertension and high cholesterol as well as minor surgical procedures.

Telehealth was very convenient, can get in quickly and always get the support I'm looking forread more

I saw a PA at Heritage Primary Care (Rita) concerning a digestive problem I was having. She wanted…read moreto check me for allergies so she had me to come in for a Blood Draw. I went to the office for this blood draw and when I walked in as I always do said " How are you doing this morning" The woman never spoke to me. I sat down and rolled up my sleeves for her to decide which arm she wanted to draw from. She chose my left arm. When she started the blood draw she just shoved the needle in my arm and my blood poured out into the vile like I had never seen before. My arm immediately started hurting bad. I told her about my arm hurting bad and she said is it still hurting and I saw yes. She said it would be alright. SO I got up and left with my arm hurting bad. I went to front desk to check out and as I was standing there I told the girl that my arm was hurting really bad. She said I'm sorry. That's it. I left and was hoping it would stop hurting but it never did. I believe she hit the nerves in my arm or went through the nerve with her needle. Never felt this kind of pain with a blood draw before. I gave it my arm 4 days to get better and it never did so I called on that Thursday and told the front desk about my arm still hurting and that I wanted to come by on Friday if it is still hurting and have someone look at my arm that something was wrong. She told me ok. So on Friday before Lunch I went there and told the girl at the front desk about my arm and what happened and needed someone to just look at my arm and speak to me about it. So she gets up after a few minutes and goes to the back. She stays a few minutes and 2 people came in after me while she was still in the back. Then she returns and checks those 2 people in and she just sits there. One girl came to the front and semi whispered to her and she immediately looked over at me. The reception said it's this one right here and pointed at her screen. The girl she said this to looked at me. Then she left to go to the back. The reception sat there a few minutes and told me that I would need to leave and come back in 2 1/2 hrs. I told her no that I was there already and all I needed was for someone to look at my arm and tell me it was going to be better or not. The girl then asked me my date of birth. So I told her but told her that this shouldn't be an appointment for me and my insurance company to pay for. That this was done to me by someone there that draws blood. She goes to the back again and stays. When she returns she said someone would be out soon. The girl was obviously judging me with her mannerism and eyes. Like I was a bother. The girl dressed in black not sure if she was a tech or what. She said can we talk out here in the waiting room. I told her sure yes but, not sure you want your other patients to hear what I have to say or not. So she took me to just past the door and close the door (the door that all walk through to go to the back for their appt. So I stood there and told her what happened to me and that I need someone to know what happened and to make sure my arm was going to be ok. Someone walked through the door while I was talking to her. So she finally decided to go to a room and a girl came to the corner where we were at and told her she could use room # 3 I believe. So we go to that room and again I knew that I was part of a gossip section with the front desk girl telling them all about me. They all stared at me not smiling and not friendly. Inside the room the girl in black looked at my arm because I showed her my arm and was telling her about everything again. She looked at me and gave me reasons why drawing blood didn't seem to be a concern to them. She told me that anything can happen when drawing blood and I said yes especially when someone apparently didn't want to draw blood that day or was irritated or something by not speaking to me when I entered the room after asking " How she was doing that day" . I told her the way that lady pushed that needed by jabbing it in my arm that I guess so anything can happen and will apparently. Then the girl in black told me that the lady doesn't even work here she is from an Agent. I told her oh I didn't know that but, no less she was working for them and she had no business drawing blood. I told her how bad my arm was hurting and that I had given it from Monday to Friday to stop hurting before coming back since it didn't seem to matter the day I had my blood drawn when I spoke up about it. The girl in black wanted me to go out front and make an appt to be seen. That they needed my Insurance Information before I could be seen, I told her No that I shouldn't have to pay and my Insurance company either for something they did to me there. No Concern!