Dr.Dalzell started a root canal on an abscessed tooth, failed to drain the abscess , perforated the tooth in the process, failed to tell me, and told me the next appt. was 11 days later. The pain started that evening went v. quickly to extreme pain and extreme swelling /numbness/redness/heat/throbbing etc. My face looked as if it had a golf ball in my mouth, by day 7. I called every day for the next week for him to look at it, yet never had an appt. I had been told to call immediately if I should have any swelling or pain( have never had any with other root canals-this was extreme). I filed a complaint with the NC Dental Board. After many months of deliberation they came to the conclusion that he had done nothing wrong! I had lost 2 teeth directly from the neglect and massive infection, and now needed implants. Refusing care to a patient with all the signs of a massive infection and doing NOTHING is OK with the NCDB??? Had recently moved from IN, and when I came still had all my own teeth. I was then told on leaving to pay the full amount v. the 2 x installments that Meredith and I had agreed upon. He now had a signed bill for a full root canal, which he had not done. When I tried to get my money back from my credit card company, he refused b/c on day 7 I went elsewhere (and was immediately referred to an oral surgeon for extraction) . My payment was refunded , but after learning of this, Dr.Dalzell then told them he had done a full root canal, they returned the money to him. 1 of many lies to come. He then told the NC DB I had been given 3 appts, and refused them all-as if I would have done that after calling every day to get an appt!!!! His website claims to have daily emergency time-not so! My teeth have been wrecked, and I have 20K in bills, ongoing. The lies Dr.Dalzell has told are outrageous yet the dental board still side with the dentist, and i their wisdom decided that losing 2 teeth ( the next one to it also needed extracting, as the infection spread) was a case of 'he said: she said'!!!! The CEO of the NCDB then investigated and sent a letter to me saying that what happened was actually nothing I had ever mentioned in my original complaint !!!!!! Regardless of what caused the massive infection, it needed treating that next day and then I might have only needed the root canal on an abscessed tooth that I went to him for in the first place!!!!! The fact that the board will NOT address is that WHATEVER caused the pain starting the evening of that first visit needed treating ASAP to avoid a potentially fatal infection!!!!!! I have NEVER in 6 plus decades on this planet come across ANY healthcare professional who refuses to treat a patient , KNOWING daily of an EVER WORSENING situation and gets away with it because the dental board are failing in their mission to protect the people of NC from impaired dental professionals! I am beyond disgusted and if anyone local knows of a good dental malpractice lawyer or expert witness who will stand against a colleague who is guilty of malpractice, please reply. Here. Thank-you! read more

Went to get a root canal which also had an abscess. Took 2 hrs to even get entry to the canals then told me I had to come back which was 11 days later. By that evening, the pain started. Called in the morning and was told b/c of a med. I was taking, he couldn't prescribe painkillers.The only option was to actually finish the root canal for which I had been charged, but he had no time! The pain /swelling/throbbing got worse and worse and the pain was intense,( 8-9/10) yet..... despite daily updates and photos of the swelling, still he would NOT finish the procedure. The roots had not even been cleaned out or the abscess drained. After 6 days of this intense pain and little sleep, and feeling ill. ( antibiotics which I had to beg him again to prescribe 48hrs after the appt., did no good-infection already too bad), I went elsewhere, and ended up losing the tooth as the infection had eaten thru' the tooth. I had to have it surgically removed under gen. anesthesia, and now need an implant. Refused to return the $1515 I paid for the simple root canal that was going to save my tooth, even tho' he had done nothing but open up the canals( which were already infected, as he told me!) to cause a massive infection for which he claimed prescribing antibiotics would be 'unethical' !!!! As of now, I have $14,000 in billd to sort this mess out which could totally have been avoided had Dr.Dalzell finished the procedure before it became badly infected. Initially Meredith( owner/wife) told me I could payin 2 installments, but when I left, I was told to pay the full amount. It was coded and listed on my receipt that he had done the root canal and all procedures associated with it, including post-op x-rays( all part of the code he entered, but..... he hadn't ! ) I have had several prior root canals and even wisdom teeth extracted with NO swelling, and taking 1/2-1 hr at the very most. I only moved to NC in the summer, so just used a referral I was given from a local dentist. I have never encountered ANY such uncaring and negligent behavior. Dr.Dalzell's website is very misleading. 1) he refers to 'our practice'. He is the only dentist. 2) He claims he always sets aside time for emergencies, yet in 11 days I was NEVER offered a time in which he could clean out the canals/disinfect them/refill them and put a temporary crown on, DESPITE the fact that he knew of the pain and swelling( he was e-mailed photos)/knew of the fact that I was immune compromised, and the fact that I had every know symptom of an extreme serious infection-i.e. Huge amount of swelling/numbness around lip chin/cheek/throbbing/ redness/ heat and severe pain, yet..... he did. NOTHING! He had daily updates from me of the ever worsening situation and pain. He cared nothing for the severe infection, or my health ( have now required 4 rounds of ever increasing strength ), and couldn't even be bothered to call himself to see what was going on. Day 4 into this Meredith said I could come in and let him take a look at it.....BUT..... he had no time to treat it!!!! As I felt ill and lived 40 mins away she agreed I could send photos and I did. Still no action! I would not recommend that anyone go near this place. Dr.Dalzell is not board certified in Endodontics, as others in town are, and they have completed years of post DDS education on micro-endodontics. He claims he has 'a certificate' in endodontics. Where from I do not know. read more

Excellent patient care. This was my first root canal, and I am terrified of the dental drill. The entire procedure was painless, Dr. Dalzell has awesome patient skills as does the staff. Very friendly, great communication. Addressed all my concerns beforehand. Quite simply - I recommend this practice. read more

I had a great experience at Raleigh Endo. My dentist referred me to have a root canal fixed. Dr. Dalzell was calm, caring, and took the time to explain everything really well. His staff was just as good. They were very efficient and just as nice. My appointment was at 8:30 and I was in the exam room shortly after. I hope I will not need to see the endodontist again but if I do, I know I will be in good hands at Raleigh Endodontics with Dr. Dalzell and his team. read more

I needed a root canal and Raleigh Endodontics were in-network with Delta Dental (my insurance at the time). I called and they were able to schedule me for an appointment just a few days away, fantastic considering another endodontist I called couldn't see me for weeks. The office assistant, Amber I think, was very informative and answered all my questions. I was pleasantly surprised to find they would do the consultation and treatment at the same appointment, saving me time and getting the problem fixed sooner! When I arrived for my appointment Covid protocol was in place but very easy to comply with. The technician, Kim, was very informative and courteous as she prepped me for the examination and then the treatment. I felt so comfortable and fully informed for my entire appointment. The doctor was also very informative and took time to answer my questions before treatment began. The treatment itself went very well. The doctor kept me informed the whole time and let me know when he was halfway done and when there was 10 mins left. Doing this eased my mind. They also checked in with me throughout treatment to make sure I was comfortable which was great. Post-treatment, Kim the technician taught me helpful jaw stretches and gave me information on managing the soreness I would likely feel for the next few days. The day after treatment, Amber the office assistant called to check in on me. Overall I am very pleased with my experience at Raleigh Endodontics. The entire staff is kind, courteous, and professional. While I hope I don't need another root canal again, if I did I would definitely consider coming back because this team was great! read more

The staff were very kind and accommodating. Did a great job. I would go back for sure! worked really well with my anxiety

We were impressed by Dr. Dalzell's experience, so when we were referred to him by our dentist of 25 years we were sure we'd have a great experience. He completed a diagnosis and we did not need the root canal we thought we were going to have to have so we were grateful for his integrity and not diagnosing unnecessary services. If we ever need a root canal or an endodontist,we will be back! read more

Truly stellar practice with excellent results and seamless execution. Dr. Dalzell's explained the process to me and even stated, "You're in control, if you need anything you can just raise your hand and we'll stop." This was very comforting, as this was my first root canal and I was a bit anxious. I opted to pay a bit more for nitrous, popped in my headphones and ended up sleeping through over half of it! I had no pain during or after the procedure. They even called the next day to check on me. Overall, the front desk staff, dental assistant and Dr. Dalzell did an amazing job! read more

This is a wonderful practice and they even took insurance!! I had a severe emergency and they were so kind, front office staff was so caring and attentive. They accommodated me immediately same day! I had a serious issue that the anesthesia wasn't working on me and the doctor listened to me, tried multiple attempts to get me numb, and ultimately worked out a plan with medications for me to return to have the root canal done. I was even called back to check in on me. Would come back here in a heartbeat if needed. Truly a wonderful and caring office. Highly recommend to anyone in need of a root canal! read more

Just had my second Root Canal Therapy appointment with Kim and Dr. Dalzell this isn't an enjoyable appointment for anyone but Dr. Dalzell has a kind and cheerful disposition, the second was better than the first and that experience I gave a five star review. Very happy my Dentist Justin Russo referred me. I'm very well taken care of in the dental world! I would strongly recommend Dr. Dalzell and staff for any Endodontic needs. read more

"This is ridiculous you need to calm down" is what Dr Dolzell told me after I had some shock and anxiety when he told me I needed 2 root canals. He and his staff showed a complete lack of empathy. I didn't end up getting any treatment and will go elsewhere. read more

Dr. Dalzell is professional, mindful and gentle. His work is spectacular and clean. I had my first root canal done here and I was nervous initially but surprised by how easy Dr. Dalzell made the procedure appear. Dr. Dalzell made sure that I don't feel any pain while he works - He also explained everything while he was working. I highly recommend Dr. Dalzell for any work that you have to get done. Should I need any more work in the future, I will come here for sure. Thank you Dr. Dalzell! read more

I "highly" recommend this office and this dentist! He is very skilled and gives a high level of personal attention. He is a good listener and very flexible. He is very concerned about the patients well being and satisfaction. He even called me after hours and on weekend to check on my status and any level of pain between treatments. read more