Dysfunctional, disorganized, and incompetent -- that is how I would describe the front office at this doctor's office.
When I called to reschedule my appointment, the receptionist failed to update the change in their system. Despite this, I received a text message over the weekend reminding me of the old appointment time. When I responded to the text, I received an automatic reply stating that the office does not accept text messages.
I then called the office, but since they were closed, I left a voicemail. As a backup, I also sent an email regarding the appointment change.
On the day of my rescheduled appointment, the office called me during their closed hours, leaving a voicemail about the incorrect appointment time again. When I returned their call, no one answered, so I left another voicemail and followed up with a second email.
When I arrived for my correct appointment time, the front office claimed they had no record of the change. I asked if they could check their voicemails and emails, but I was told that only the office manager has access to those -- despite there being five employees present, along with multiple computers and phones. Shockingly, the office manager had not checked voicemails or emails this entire time --for nearly a full week.
This level of mismanagement is completely unacceptable for any medical office. I expect better communication, accountability, and basic professionalism from a healthcare provider.
I hope this matter is addressed promptly. read more
