During the past few days of this Texas arctic blast, we had a frozen drain pipe that began shooting…read morewater out of our washer, spilling onto the porcelain tile floor and around the corner into the living room - causing minor damage to the engineered wood floors. We were referred to CWF by A#1 Air. Project Manager Oscar showed up to assess the damage later that same day (Wednesday, Jan 17th)and walked us through the process. During his time here, we contacted our insurance company to file a claim which was initiated within 20 minutes with a representative over the phone. Since Oscar was present, it facilitated communication. Oscar gave us a two-hour window between 8am and 10am and said that we should expect to receive a call from dispatch informing us that they are on their way. He also took a series of pictures before he left so that he could inform the crew of the events that transpired. On Saturday, January 20th, the mitigation crew removed a portion of the engineered flooring that was affected and promptly placed industrial fans on and around it. They informed us that they would be back to pick up the equipment (in 4 days) after the area has completely dried and answered any questions we had. Kris, Sheldon, Gabriel, and Oscar were professional and knowledgeable - explaining everything about the process and I appreciate the time and patience they took on a Saturday morning to help us. We are going to go with CWF for restoration as well.

Hard to coordinate with and very inconsistent. Too many people responding on their behalf and none…read moreof them document anything it seems. Nobody knows what anybody said to the last person they talked to.

Water Mold Fire Restoration saved our house from likely thousands of dollars of damage because they…read moreacted quickly and were able to come assist with the damage the day after winter storm Uri in February 2021. I had contacted multiple water remediation companies the morning after our pipes burst and the kitchen flooded and WMF Restoration was the only company who was not only available, but could help immediately, which was crucial to mitigating water damage (mold can begin setting in within days of a flood, so timing was everything). I was getting calls from other water remediation companies weeks after the storm letting me know that I was still on their waiting list for service because we were only one of thousands of households who needed help in Texas following the winter storm of the century. I don't even want to think about how much we would have lost had WMF Restoration had not been available when they were. Michael Herrera was our primary contact and he was the picture of professionalism. In addition to his kindness, compassion, and patience when dealing with my frazzled nerves and endless questions, he was always prompt, very knowledgeable, and thorough in his work. He and his crew worked around the clock in those days and weeks following the storm and were attending to much bigger disasters than ours in terms of damage, yet they never made us feel as though our problems were any less important. I sincerely hope I never need their services again, but if I do have a situation that needs their help and expertise, I will always call WMF Restoration first.

Let's be honest - if you're calling these guys you're dealing with some sort of nightmare. I called…read morethem after we had a toilet overflow off of our kitchen and the initial company I called was so unresponsive and slow on the remediation work a ton of mold built up in the meantime. I called this group and they were able to get an estimate done within 24 hours and get started super quickly even though it was around the holidays. They gave daily updates and got everything done ahead of schedule. They were always responsive and stand behind their work in the event your mold test afterwards doesn't pass. Highly recommend in the event you need specialists.

My vehicle has a function where all windows can be opened if a button on the fob is held down for a…read morecertain time. Unfortunately, this function was accidentally triggered during a bad thunderstorm and the whole car interior was soaked. Worried about water damage and the potential for mold growth, I started looking for companies that could fix the issue. 911 Restoration responded promptly and I immediately had them go to work for us. And man were these guys awesome. Everyone I interacted with was super kind and professional. From the phone call with the manager to the operators who came to deal with my vehicle, I felt cared for and that everything was going to be taken care of. With these guys, I didn't have to bring my vehicle in. They came to where I was and set up their equipment. My vehicle was soaked so it took about 2 days to completely dry it out. Shout to the operators -- Isaiah, James, and Willard. They were super friendly, had excellent communication, and came by every day of the service see how the drying process was going. You guys were awesome! My car was completely restored! Not one chance that there could've been any moisture left in my vehicle once they were done. I'm very satisfied with the work 911 Restoration has done. I highly recommend them.

God sent them to rescue me! They're the BEST GUYS that could've been sent to me during my house…read more catastrophe. My whole house flooded! They help assist me moving everything. Isiah and David were always available even for my after hour questions.

The most significant section of my home is my kitchen, and I was very upset when we experienced…read moresome water damage because I keep my daily routine in order in my kitchen. The crew was highly professional and worked fast to restore everything to normal. It is so nice to have a working and comfortable kitchen back without all the mess.

Overall negative experience with our bathroom renovation due to poor safety, workmanship, and…read moreproject management. Examples: a chandelier over the tub was mounted to a plastic box sitting directly on ceiling drywall with the cable unsecured along the attic floor; several items required rework, including a custom vanity with an off-center sink cabinet, unlevel countertops, and visibly slanted shelves; the plumbing work had multiple problems and the plumber and his sister were fired. Ther are many, many other things I could mention. The project took over eight months instead of the four promised, with work gaps of days and sometimes weeks. I met with the PM three times to create a timeline, but they fell behind every time. The only reason he gave was schedule conflicts with other jobs. One positive: Guillermo and Jose were responsive and fully guaranteed their work. They made sure I was satisfied with the end product before ending the project.

AVOID!!! Our normal roofer is out of town and we just needed 6 or 7 shingles replaced that had…read moreblown off. Sent photos of the issue and asked for a quote. They demanded to come see it, spent less than 5 minutes at the property (I don't think anybody even went on the roof) and then demanded I needed to get on the phone with them. When I got on the phone with them they told me it would be $1,500 (over triple what we were quoted elsewhere), and I immediately declined. They then condescendingly told me if I take the cheap route it would ruin the house, while not knowing who the other company is or what the quote even is to do. When I read their quote in depth the only additional think they were charging for was a roof inspection when they advertize that their estimates are free. Just a giant waste of everybody's time.

A+++ These guys are great! I could tell from the 1st interaction that Antonio was very…read moreknowledgeable, patient, helpful and he answered all my questions/concerns. After getting 3 other quotes I probably would have picked Storm Heroes even if they didn't give the best rate as I felt so comfortable with them, and they guarantee their work. The staff was equally as pleasant to work with, kept me informed on start dates, progress, sent pics and made the whole process as smooth as possible. I don't know where they or I will be in the next 25 to 30 years but I will definitely look them up for them when it's time to replace the current roof lol Professional, big on customer satisfaction and great workmanship..you can't go wrong.

When a property catastrophe occurs, you need seasoned professionals to help you get your asset…read morerestored. RestoreNow has the experience, customer service and reliability to get you back on track. They are best in class for restoration and partners with you throughout the process. Don't wait any longer and give them a call!

From the owner: When disaster strikes, RestoreNow is your one-stop solution for full-service property restoration —…read morefrom emergency cleanup to complete reconstruction. Our Services Fire, Water, & Storm Damage, Mold Remediation, Full Rebuild & Reconstruction. 24/7 Emergency Response Locally Owned & Operated

My experience with MITpro was awesome from the start they were very knowledgeable, professional and…read moreefficient , would definitely recommend them to anyone in the DFW area with Flood, or mold issues

From the owner: With over a decade in restoration, we've seen everything from large commercial losses to your every…read moreday residential. But what separates us from your typical mitigation company is our ethics, compassion, and promise to take our clients down the most cost effective route. Even when it doesn't benefit us.