The crispy sweet and spicy wings are SO GOOD I would give it more than 5!! Definitely recommend…read morethis place

I visited this establishment today, as my family and I do quite regularly, to order three drinks…read more We typically order between two and four drinks, and we consistently add boba to each one. Unfortunately, today's experience fell well below the level of service and attention to detail I have come to expect from this establishment. While placing my order, the younger employee repeatedly asked me to repeat myself. I specifically requested boba in all three drinks. One of the drinks was a Thai tea, for which I also requested no ice because I intended to refrigerate it and enjoy it later. Given the difficulty communicating my order, I chose not to leave a tip today, despite regularly leaving a 15% tip for the service I receive. Before my order was completed, I noticed that a customer who ordered after me received his three drinks before mine. At that point, the employee looked at me and then appeared to only be beginning the third drink of my order. When I finally received my drinks, only one--the chamango--had been prepared as requested. The mango-pineapple smoothie was missing the requested boba, although thankfully I was not charged for it. The Thai tea did have boba and no ice as requested; however, it was noticeably underfilled compared with the other drinks and was not satisfactory. I therefore respectfully requested a refund for that drink. The older Asian woman who appeared to be overseeing the establishment seemed surprised by my request. I calmly explained what was incorrect and why I was dissatisfied with that Thai tea drink. Unfortunately, rather than acknowledging the mistake, apologizing, and offering a simple resolution, she remained silent and unapologetic. That response was particularly disappointing because I would expect someone in a management or leadership position to take ownership when an order is not fulfilled correctly. I work in customer service myself, and I understand how important communication, attention to detail, accountability, and professionalism are. If I or one of my employees makes a mistake, I believe the appropriate response is to acknowledge it, apologize, and promptly make it right. Customers should receive exactly what they ordered--not a partial fulfillment of their order. I am posting this primarily as constructive feedback and, hopefully, as an opportunity for management to use this experience for future training. Every customer should receive the same level of respect, courtesy, and attention regardless of whether they choose to leave a tip. There should never be any form of retaliation, whether through the handling of an order, the order's place in line, or the quality of service provided. I will give the business account holder an opportunity to respond before deciding whether my family and I will continue bringing our business here. I sincerely hope this can be addressed professionally and constructively.

They have the best location in the high desert. It is located by the hospital and they are catering…read moreto nurses, doctors and patients. I usually drop in and grab a smoothie. Their smoothies are always delicious. Their service is always great. It's a small little shop but they do have seating areas, If you just need to take a quick break there's everything to love about this location. and they have a lot of different viral snacks.

I ordered a matcha oat milk w/ cream foam, however, it didnt taste matcha at all, and i would just…read morecall it a milky drink. Besides, staff didnt attempt to make contact when I stepped in, though there was only another customer in the shop.

Food came out pretty good they did a good job. Korean dogs are hard to get get a hold ofread more

Me and my bf got the boba thai tea mine was delicious his tasted like pure sugar and no tea. We…read morealso ordered orange chicken and fried tofu. The fried tofu looked like it was reheated and not made fresh. It was hard to eat as it was hard and chewy! Do not recommend the food or Thai tea. Definitely better spots in the HD! Also the service is weird they have a pickup window and order area and somehow noticed people picking orders near the ordering area... idk Somehow i also got my order last even though I was in line first and ordered thru the order screen. Very confusing experience.

Good vibes and a good signature milk tea! Lots of space too so you can bring larger parties of…read morepeople.

Great vibe! Delicious drinks and food and sweets! Kind service workers! Good place for hangouts…read morewith friends!

The cutest tea shop in the HD! They have a wide selection of drinks and unique snacks! The ambiance…read morewas so inviting and calm! They even have board games to play while you're there! Very clean and they have screens to do your own order! Service was exceptional

They use syrups for the smoothies and no fruit whatsoever. Just ice and syrup and a powder. Very…read moredisappointing taste and ingredients for over $10.

Pixy Boba first opened its shop in the City of Victorville. So happy they opened a 2nd location at…read morethe Shops of Topaz in the City of Hesperia. It shares the same business space as Lickin Fried Chicken. Same owner for both. Cool concept! The young lady behind the counter was very sweet. She was welcoming, friendly, and helpful. She offered amazing service. Thank you miss! OMG... Cococado was SO GOOD! It comes with a delicious blend of fresh avocado with condense milk and coconut milk. It was smooth, sweet, and slightly salty at the same time. What a perfect combination! I would get this over and over again. For my daughters, I got them one Peach Slushie + mango popping boba and one Pixy Milk Tea + crystal boba. They both enjoyed their drinks very much. Besides amazing service and great atmosphere, prices are very reasonable. They also have merchandise for sale. Free parking is available. I can't wait to come back to get my Cococado again. If you haven't tried Pixy Boba, don't wait any longer! Come check them out. See you here!

this has been my favorite place to get boba since moving up here in oak hills! friendly staff, good…read moreoptions to pick from and I become a regular here they have the best winter melon tea and fruit teas they also have a chicken place inside that smells so good, they have popcorn chicken and fries that is so good to have with your boba!

Visiting from out of town for work and this is my second visit in 3 days . The drinks are fresh ,…read morethe menu has so many different options and service is quick

First time here at It's Boba Time in Victorville. I knew we had one, but I haven't had a chance to…read morevisit until last night. I was at Kohl's and happened to see It's Boba Time adjacent to Kohl's. I had to come on over to get some drinks. It's very bright inside. Consists of some seating. It has one all gender restroom that requires a code for entry. There isn't a self-ordering kiosk, but you may scan a QR code for a contactless order. I chose to walk up to the counter and order. The young lady who took my order was pleasant and efficient. Luckily they weren't too busy so no long wait time. I got 3 drinks; 2 for my daughters and 1 for me. I usually get our drinks with no ice, but they charge extra for no ice so I got them with easy ice instead. I don't recall other It's Boba Time locations to charge extra for no ice. It must be new or it's just this location... not 100% sure. Anyway, all our drinks were delightful. It was my first time trying the Coffee Milk Tea. I thought it was slightly bitter, but then again, I'm not a coffee drinker on a regular basis. Large Peach Iced Tea + lychee jelly Large Brown Sugar Milk Tea + crystal boba Regular Coffee Milk Tea + egg pudding Now that I know they are here, I'll definitely be back to try their other drinks. Btw, they have shaved ice now. Can't wait to try that. I was surprised to see macaroons and slices of cakes/crepes, too. Nice to see other sweet treats besides drinks. Thank you It's Boba Time!

I love this spot for milk teas and boba. I've tried the Thai milk teas and the rose milk tea and…read morethey are both delicious. The poke bowl was delirious and the cooked salmon roll are perfect for a light lunch.

I hate to write this, but my first time there will be the last. I ordered the Orange Chicken Rice…read moreBowl and asked if I could have fried rice instead of steamed rice. No, I could place a second order to get the fried rice. Ok, whatever, I'll take the steamed rice. The Orange Chicken was like rubber. I tried to bite a piece in half and it wouldn't pull apart, so the whole piece went in my mouth and I had to use my fingers to pull it apart which was embarrassing on a first date! It didn't taste good either. I looked for a knife in the plastic silverware, but there was none. I then went for a bite of the rice and it was so stuck together that I really had to jam my fork into it. It had no flavor at all and I was not offered any kind of sauce for it. I got some salt, but it didn't help. It had obviously been in a cup and turned over on a plate (there was no bowl) so I don't see why they couldn't have substituted the fried rice. The carrots were rubbery too. The only thing half way good was the broccoli. I opted for water to drink because I couldn't see paying over $6 for flavored ice tea. I didn't want my date to feel bad for buying me such a horrible meal, so I managed to get a couple of bites down. He asked if I wanted a box. No, but I said yes, again not wanting him to feel bad. I tried the Orange Chicken again when I got home, using my paring knife, and it was still so bad that I threw the whole thing away. There were only 6-8 people in the place, but it was so noisy that I had to keep asking my date to repeat what he said because I couldn't hear him. I was looking forward to a new place to eat and the online menu looked so great... How sad.