I rented units in both Arcata and Eureka. The office staff was very helpful and made the move in and move out convenient; I also liked the online payment system. Both locations were convenient, quiet, and easy to enter and exit. The only reason I docked one star is although the Arcata unit was clean when I moved in, the Eureka unit had an oil spill on part of the floor. I tried to clean it up but still had to cover it over before moving in. read more

For my needs this storage facility and location is perfect for me. It's secure and safe, entrance and exit gates always operate smoothly and the location right in the middle of the Los Angeles area and all 3 major airports, LAX, Ont & John Wayne allows me to use it for work efficiently. You also can't beat the price. read more

Ask for Alyssa! She is amazingly helpful and resourceful! My little sister needed to move her things into a unit ASAP and she was extremely proactive about helping us find a unit that was close to the university and in a great price range! She was so kind and sweet and helped us through the entire process! Excellent customer service! read more

Rainbow Self Storage - Inside - Self Storage Near Me - Arcata, California

All properties are clean and secure. A little difficult is securing a storage unit because of limited vacancies so when their is a storage unit available, you have to jump on it! Staff does a really good job at helping you with a waiting list but it's on you to stay undated on the website. read more

i had no issues renting here. the lady in the office is very no-nonsense but uh... it's a storage rental place, not a luxury store. the units are clean and mold free. i didn't see any bugs or rodents. the access hours are really good. the only reason i dock a star is they have weird restrictive access rules (like, can only go in once a day and you can only be there for a certain amount of time.) i did some price comparing and they're the cheapest for the size you get. also, you can rent a unit even during closed hours by using their kiosk. you can also pay rent anytime you want. also i was a bit apprehensive about the move out process, which is literally just remove your lock and they'll mark you as moved out at the end of the day, but it worked, they refunded unused rent for the month and returned my deposit. read more

I reserved and paid for an Arcata unit online and per their instructions needed to fill out paperwork at an office before I could access the unit. I specifically planned to fill out paperwork at the Arcata office so that I could also begin moving items into storage. I work weekdays, 9 to 5:30pm, so I went during my lunch hour and arrived at 12:24pm- right before the office was said to close for lunch (12:30 - 1:30pm). It was locked, and when I knocked I was met with a terse "can I help you?" as a bottle-blonde woman with large false eyelashes swung open the door. Before I could finish telling her I had reserved and paid for a unit online she began shaking her head and told me she was closed. I showed her that it was only 12:24pm and could I just get access to my unit as I was on my lunch break and had made an effort to get there from Eureka before 12:30pm. She spent several minutes tersely telling me that my request would take 15 minutes and 12:30 to 1:30 was the only time she had to be closed. I finally had to cut her off in order to get the information I needed- which was that I should go to another office, not only to better suit my schedule but hopefully to also to avoid an additional rude interaction with staff. She could have reacted SOOOO much more politely and left me feeling so much better about Rainbow Self Storage. Seriously there was SO much room to just be courteous! I had shown up with what I would think would be *the* most common request. I will add that I HATE the lack of options in Humboldt. It creates extremely rude employees everywhere- but I refuse to tolerate it. I'd rather find a private garage somewhere than deal with entitled business owners who employ a$$holes. read more

I have used this storage facility for two years now and like most storage facilities it has been nothing but a money pit. My rent has been raised three times in that two years. it's the smallest unit available in Mckinleyvile and I now pay $130 a month for it. This doesn't seem like much if you look at it month too month but when you do the math it comes out to $1560 a year for a rat infested 1/4 garage space. Recently my lock was removed and they put one of their locks on my unit. In order for me to get that lock removed so that I can cancel my service agreement I must put a new lock on the unit that I must purchase even though it's empty. Another $20 that I shouldn't need to spend. I rarely complain about anything online but after paying them top dollar for 2 years it seams super petty for them to require this in order for me to cancel my rent. It seems to me like they are just stalling as so to get another months rent out of me. In my time at this place I have noticed a unit broken into in which I took my time to contact the owners as they didn't know there fence had been breached. I would hope someone would do the same for me but was never thanked for my policing of their facility. Now I must go purchase a lock so that they will cancel my lease. It seams "shady" and to tell you the truth they were rude. The take home message is that in Humbodlt county there is a shortage of storage units and so they capitalized on this by increasing the rent and not doing much to protect your goods. Buyer beware. read more

Kim, the manager, is probably the rudest, most mean-spirited person I have ever dealt with in any business transaction in my entire life. DO NOT give her your business! Take it elsewhere if you want to be talked to like a human being and not a piece of trash in the gutter. There is a big difference in being "firm" with a customer who can't pay a debt, and mocking them and making them feel worthless. As one human being to another, you shouldn't do that, let alone speak that way in a customer service position. How she got that position, I will never know. Whoever hired her should be fired themselves for such poor judgment. read more

Was hating on this place because of policies that blocked them from doing anything "above and beyond" and they have managed to keep within their policies AND accommodate me. Totally changed me from a one star to a 4 star. My only recommendation is you READ every part of the fine print (as you always should and rarely do like me right?) They definitely have a happy customer (now) in me! Thanks Nicole! read more

We contacted Rainbow storage and dealt with Nicole. She was extremely helpful and highly efficient in getting us a unit that day and in record time. She was very helpful both over the phone and in person. I couldn't have imagined the experience going any better. Thank you Nicole! read more

I never thought I would be yelping a storage space, but here we are. I just cleared out my unit at Arcata rainbow after more than five years. I had some long thoughts before putting my things into storage, I was worried about moisture damage, vermin, and thievery/vandalism. Now with the last box out I can say they kept my stuff safe and dry the whole time. What a relief! The staff has always been exceedingly friendly and helpful too - hey Nicole! - but that's just a bonus. Thanks for giving me a safe place for my stuff, I don't take that for granted. read more

They are kinda a hassle, they won't help you much on the phone. They tell you to go on the web. I can't read my due date because two images are printed over each other. The only way I could figure out that my bill was late was that I had not only a late fee but also a preliminary lien fee. With all that they couldn't even send me a statement or a reminder. I paid it plus and extra month so I guess I will either get my stuff out or try another round of voice mail to try and figure it out. read more

Worst storage experience of my life. business practices deceptive; management unethical and incompetent; will rip you off at heir firs opportunity; security lax; you risk arrest and fine as a result of triggering a false alarm from their antiquated security system. Management uncooperative and obtuse. read more

Becky Alsup and Kim the manager were awful and rude to us. We rented a unit on Jacob's Ave in Eureka. First they (unknowingly) rented us a unit with large oil stains and oil smell throughout. We had no way to take our things back (we were moving), and Becky was not ready to give us another unit, so the maintenance guy let us leave our stuff unpacked in the oily unit. The next day, my partner had to go to Broadway, sign a new contract for a different unit, and then she and a friend moved everything to the 'new' unit, but forgot a small cd holder. At the time, we were moving and storing the stuff from a small community center, were renting a relative's van, and had friends helping out during certain hours. Well, we get the van loaded up and to the storage, and we were locked out of the gate! When we called the office, Becky Alsup told us we would need to make an appointment at the Broadway office, then go to the Indianola storage to get the cd case before we could even get in our unit. We told her they could have the damn cd case; we needed to unload into our storage unit. Nope, she insisted that we do this ridiculous and time-consuming process, and that we were being penalized for leaving the cd case. Once we did THAT baloney, they locked us out AGAIN with a full load because I had spent more than an hour in the unit unpacking and organizing our stuff. They cost us several days, more money, and tons of unnecessary frustration. After we complained, they had the nerve to evict us and say that we had one day and one chance to get everything out. So, then we had to rent a U-Haul and get people to help us. The people working at Rainbow Storage are awful, rude, petty, and will lock you out of your rented space at their unreasonable whims. Thankfully, we are now at another storage unit - in Blue Lake- where the owner and employees are pleasant to us and do honest business with integrity- unlike those at Rainbow. DO NOT give your business to Rainbow Storage. read more

rainbow self storage in eureka is a night mare. they hang up in your face and talk to you bad. and Becky even said Ron Harris the owner who is a member of the Rotary club is aware. the treatment me and my sister received while we have been with them over a year have been terrible. the last draw i got a letter stated i have been terminated and have to move by a center date or my rent will be 300 mind you that is triple my rent. so i dont live in town . i came and emptied my storage i had two trucks and a mover and there told me you cant have access because you didn't make an appt . so wait til tomorrow morning . i experience extreme financial loss due to this. they could have just let me in. mind you all while looking at me with extreme hate. I am afro american due the math. Becky told me kim just got mad and had pissy fit and cancelled all these people storage because they were missing documents. mind you i have had that storage over two years and now you say missing document. it seem as if they were pulling a scam right after covid you get mad and force people out there storage or pay triple amount. im contacting the news media , self storage association, better business bureau etc to look into e practices and reporting ron harris who becky said is aware of everything and have the company looked into . read more

Corporate greed bushiness model. Unlike most businesses in Arcata it's very clear that this small franchise is much more interested in it's own expansion & upholding their unreasonable & unwavering policies than they are in their actual costumers. Many aspects to the business make this apparent: inconveniently limited office hours, no billing statement, no option to receive change back at their kiosk, exorbitant rates for persons with disabilities to be able to access any units, paying in full before services are actually rendered rather than after - with potential late fees even for those services not yet received, costumers are asked not to sort/organize their storage items while on the premises (?), complicated & tricky wording in their overly involved contract. Wording that is referred to condescendingly if you attempt to reason with staff at any level. Such as your "due date" stated is not actually your due date as with most most businesses, you actually need to heed your "pay through date". Any late fees are confusingly (I guess cutely) referred to as your "10 day grace period" which starts not from your due date but your pay through date. I was in their office (during their restricted hours) with contract in hand trying to pay for services in full & remain a customer, as well I placed a call to the general manager. I was attempting to pay a $10 bill remaining from downsizing a unit the month prior. I was told I could not even make my payment without covering $22 worth of their taxed on fees. Leaving only the option to adhere or be subject to yet even more taxed on fees (for a $10 remaining bill) or face lock down of all items then to be sold. Note, everything mentioned here all taking place within a month's time frame; relocating unit, billing, attempts to pay, fees, my inquiry, threats to place a lien (on some baby clothes & Christmas decorations? ha!) & were I not to cease business w/ them, then also the afore mentioned consequences w/in the month. That amount of bullying & threats for such a simple service just really is unnecessary. I've noticed also much to the customer's increased inconvenience that their own vehicles are very frequently parked inside their gated area blocking ability to easily access the units, rather than parked in their parking spaces outside the gates. I see it's apparent here on yelp that if a true, accurate review is left then the business asks someone to leave a nice personal message to attempt to redeem their reputation. So I'd expect to see that soon, but I wouldn't buy it. They should spend that time actually becoming a better business. I will say that a staff member was kind, so that was appreciated. I forgot to mention that I had previously requested to have my billing date moved to best accommodate getting them payments rather than an arbitrary date of when I had originally opened a shared unit that I was no longer utilizing. This request of course would've required more money. They would like to call payments late when in fact you are paying in advance. Any notices claim, your bill has been paid in full & became due the next day. Became due the day following full payment?? Wish I would've thought to read previous reviews. I joined yelp just to add to the voices on here warning against being taken advantage of. read more