Great service with excellent technicians. SAlon is very clean and well run. prices consistent with…read morehigh quality service

Hello, I wanted to…read moreprovide feedback regarding my manicure and pedicure appointment today between approximately 1:00-3:00 PM. I am sharing this constructively because I believe there are opportunities to improve communication, customer care, and service consistency. When I arrived, I explained that I currently had UV gel nails and was looking for a manicure option that would provide durability against chipping without continuing UV gel. I specifically asked for guidance because I am not highly familiar with nail products, removal methods, or the differences between service options. I first asked the owner/manager for advice and was directed to discuss details with the nail technician. During the service, I again attempted to ask questions and seek recommendations but struggled to receive clear explanations or education regarding available options. One opportunity for improvement may be providing customers with a simple explanation of the different nail service options offered, why customers typically choose one option over another, expected durability, removal methods, maintenance requirements, and any tradeoffs involved. Customers should not have to assume knowledge of industry practices. (Written out with options like menus with numbers/letters). During my pedicure, several concerns occurred: * My toenails were clipped before soaking began, which surprised me and felt rushed. * Cuticle work was performed with significant pressure. I verbally asked for lighter pressure and reacted with pulling my toe back, but the pressure did not change. * My feet and toes were handled roughly during filing and trimming, and multiple times the file contacted my skin rather than only my nails. * Existing nail product removal was done with an electric grinder rather than acetone. While I now understand this may be a standard approach in some situations, there was no explanation provided beforehand. * Communication throughout the service was minimal, and the overall approach felt abrupt rather than attentive or customer-focused. * The leg massage portion felt repetitive and lacked adjustment in pressure or technique. * During the pedicure polish application, I asked whether there was any protective topcoat or additional option that could help improve durability and reduce chipping. I was told there were no additional options available. Before the manicure began, I specifically requested acetone removal rather than electric filing, but the electric grinder was again prepared without discussion. During the manicure itself, filing again contacted my skin rather than only my nails, and my hands were repositioned abruptly after I reacted. I also observed that there was no visible communication or signage regarding cell phone usage expectations or policies. During the manicure, I received an important phone call from my son's dentist regarding ongoing dental issues and answered briefly to let them know I would return the call. During that interaction, I perceived visible frustration and body language from the technician that made the environment feel uncomfortable and unwelcoming. Shortly afterward, I decided to leave before my manicure was completed. I had hoped to discuss these concerns directly with management, but the manager was unavailable at the time. My purpose in sharing this is not to criticize individuals personally, but to provide customer feedback that may help improve communication, education, gentleness of technique, professionalism, and overall customer experience. Thank you for your time.

They all do a great job! I travel here for them! Bone &…read moreKevin are the best! They listen well & do the best!

In the place it was vary nice but only 4 days in a nail fell off it was vary painful in the place…read moreKevin did good just has to be more gentle

I've been a regular customer since summer 2010 when they reopened after COVID. Everyone is…read morefriendly and does a great job. My favorites are Elizabeth and her husband Vinny.

I got the mani and #3 pedi with Vinnie and he was amazing! They were even really nice to my male…read morefriend that got the same thing! I highly recommend them!

Love Xena, very talented hairdresser. Always so pleasant and accommodating…read more She can do exactly what I ask for.

(Review to add more picture) Honestly, I have went to this salon before and have never had an…read moreissue. However, the boss is just awful. She doesn't listen to her clients and she's very unprofessional.

I recently moved to the area and went to Nail 7 to get gel powder (ANC). When I arrived, I had get…read morepowder on my nails from 2 weeks prior, when I had my nails done at my former salon in a different city. The nail tech here started using the electric nail filer (nail drill) on my nails to get the polish off, but I explained that my nails are super sensitive to the heat that comes off those machines, so I prefer to have my nails wrapped in tin foil and nail polish remover to get the polish off. She said that the electric filer, was the only way to get the polish off, that there was no other way to do it, to which I explained, "I undersand it's your preference to use the nail drill because it's faster, but it's not the only way. I've had my nails done with gel powder for nearly 5 years and you can wrap my nails in polish remover." She argued with me again and said there was no other way to do it. I decided to let her use the drill since I was already there and needed my nails done for an upcoming event and within minutes, was pulling my hand away in reaction to the heat--I explained again that I wished my nails weren't so sensitive to the heat, but that they are. She then spoke with her coworkers in a different language, and she insisted again that there was no other way, and I repeated myself that there was another option and didn't understand why they wouldn't just wrap my nails in polish remover. Stubborn and argumentative, I ended up leaving with a half done set of nails. Seems this salon doesn't understand the concept of supporting the customer's needs. I won't be back.

First time here today for a mani-pedi and loved the place, the staff. All top notch h. Plan to go…read moreback again for sure.

I had a gel mani and basic pedi. I've generally had an okay experience here. It was $50 for a basic…read moremani pedi, and $72 for the gel and French with basic pedi. Both came with a nice shoulder massage. The basic mani came with a hand massage too but I think they didn't have time during the gel mani. Mind you I haven't had gel done since pre covid and I have thin nails but she still gave me 2 tips using ANC instead of gel. I thought this was weird since my old place used to build it up and didn't so powder ANC for tips. Also, my old place used to be great at cleaning up cuticles on the sides but none of the new places bother, this one as well. My biggest complaint is; my old manis I used to push to 6 weeks. This one chipped after 1 week exactly. I was very disappointed.

Not only is this place nice it's very clean. The women who work here are so kind and helpful. I…read moreonly had a picture for reference, the women who did my nails blew me away. She nailed it! She gave me exactly what I was looking for. I wanted a Black tip with some gold accent. It's for my wedding this weekend. Wow wow wow I'm so happy with the result. I will absolutely be going here for now on. I will also recommend them over and over.

Friendly people. Had my hair done here a few times when in…read moretown. Even had my hair and makeup done here on the day of my wedding. tdid an awesome job :) They charge sepratly and some only take cash. But this is my 'go to spot' while in Bennington for a special Doo.

I forgot to add why i missed my appointment! I broke my…read moreleft leg and sprained my right ankle. So walking or driving would have been hard. Anyway, again im glad I have the stylist do now. This is on Lori alone... But is, The Clip Shop the only place the has their stylists take new techniques classes? Really?! Remember the word i used " persona".

I had a lovely hair cut and color from Lisa. She did a lovely job, and I was so pleased to have my…read morehair done. I was there for a while (waiting for my ride) and they seem to do a brisk business. Everyone was there, men, women and children - I saw them all! And everyone seemed very pleased with their haircuts. Lisa was really lovely. Very friendly and personable. The staff all seem genuinely friendly and helpful. I recommend Stella's if you are in need of a haircut.

I took my 14 year old daughter to Stella's today for an eyebrow wax and ear-piercing. Kelsey did…read morethe wax and Alex did the ears. Both were extremely professional, attentive and on point with their services. We also found the salon to be clean, modern and had a very fun atmosphere. My five star rating was well earned. We will be back!