Hello, I wanted to provide feedback regarding my manicure and pedicure appointment today between approximately 1:00-3:00 PM. I am sharing this constructively because I believe there are opportunities to improve communication, customer care, and service consistency. When I arrived, I explained that I currently had UV gel nails and was looking for a manicure option that would provide durability against chipping without continuing UV gel. I specifically asked for guidance because I am not highly familiar with nail products, removal methods, or the differences between service options. I first asked the owner/manager for advice and was directed to discuss details with the nail technician. During the service, I again attempted to ask questions and seek recommendations but struggled to receive clear explanations or education regarding available options. One opportunity for improvement may be providing customers with a simple explanation of the different nail service options offered, why customers typically choose one option over another, expected durability, removal methods, maintenance requirements, and any tradeoffs involved. Customers should not have to assume knowledge of industry practices. (Written out with options like menus with numbers/letters). During my pedicure, several concerns occurred: * My toenails were clipped before soaking began, which surprised me and felt rushed. * Cuticle work was performed with significant pressure. I verbally asked for lighter pressure and reacted with pulling my toe back, but the pressure did not change. * My feet and toes were handled roughly during filing and trimming, and multiple times the file contacted my skin rather than only my nails. * Existing nail product removal was done with an electric grinder rather than acetone. While I now understand this may be a standard approach in some situations, there was no explanation provided beforehand. * Communication throughout the service was minimal, and the overall approach felt abrupt rather than attentive or customer-focused. * The leg massage portion felt repetitive and lacked adjustment in pressure or technique. * During the pedicure polish application, I asked whether there was any protective topcoat or additional option that could help improve durability and reduce chipping. I was told there were no additional options available. Before the manicure began, I specifically requested acetone removal rather than electric filing, but the electric grinder was again prepared without discussion. During the manicure itself, filing again contacted my skin rather than only my nails, and my hands were repositioned abruptly after I reacted. I also observed that there was no visible communication or signage regarding cell phone usage expectations or policies. During the manicure, I received an important phone call from my son's dentist regarding ongoing dental issues and answered briefly to let them know I would return the call. During that interaction, I perceived visible frustration and body language from the technician that made the environment feel uncomfortable and unwelcoming. Shortly afterward, I decided to leave before my manicure was completed. I had hoped to discuss these concerns directly with management, but the manager was unavailable at the time. My purpose in sharing this is not to criticize individuals personally, but to provide customer feedback that may help improve communication, education, gentleness of technique, professionalism, and overall customer experience. Thank you for your time. read more

** Update as of Friday 12/19/25 one of the gels chipped. So disappointing!! Barely 24 hours old!** I called the morning of and was able to book an appointment for this afternoon at 12:30! The salon is very clean, beautifully decorated, and staffed with welcoming friendly nail technicians! I chose a mani/pedi. I had the coconut mask on my legs and paraffin wrap on my feet, especially on my dry heels. I also enjoyed the massage, hot stone treatment, and hammering treatment with wooden handled rubber hammers. Very nice!! I picked out regular polish for my toes in a deep sparkling green! The experience was lovely! Ava is fast and thorough, friendly, and thoughtful. The massage chairs are great! Before I knew it my pedicure was complete and it was time to shuffle over to the manicure station! I chose a dark green gel and asked if I can have some nail art- snow, snow drifts, and pine trees. Ava gave me a wonderful manicure. She applied the gel color until it came time to do the trees. Joyce painted the trees on two fingers and did a wonderful job! Then Ava completed the look with silver sparkle snow drifts! I am very happy with how my nails look! I will definitely return the next time I am in the Saratoga Springs area and need nail services! read more

Hello Nails - One of the gels chipped! So disappointing. Barely 24 hours old. - Nail Salons Near Me - Saratoga Springs, New York

I got a gel manicure. I told Ava several times the color I wanted and she kept messing it up. my other friend was with me and she told Leo the color she wanted and he messed it up to 5 times. They used to be so good but it changed. read more

My favorite nail salon in upstate New York, and I have tried ALOT. I've been traveling to upstate New York since I was a kid, and have lived here for various stretches of time, so trust me when I say this is the best of all of them. It is incredibly clean, and an open vibe. You really can't miss with any of the staff, but if you want nail art I reccomend Lina. I can't say enough of how much I love this place, I sent basically everyone I know to this spot. read more

Hello Nails - Nail Salons Near Me - Saratoga Springs, New York

Great service with excellent technicians. SAlon is very clean and well run. prices consistent with high quality service

I had an amazing experience here. While my original appointment had been for a pedicure, when I got there I was curious about changing it to a manicure and they were very accommodating and switched it for me. The man who did my nails - Peter - was excellent. He was extremely careful when doing my them and I love the way they turned out. I couldn't be happier with the service. read more

Excellent service, professional quality and extremely clean. Friendly atmosphere! Pedicures and manicures are so relaxing.

The renovated space is nice. Hadn't been there in a while. I did not get a great technician. Something was definitely lost in translation from the woman behind the desk to another man to the tech. My nails were cut too short, not square, and although I did not get polish he wanted to charge me an extra $10 to buff them...something that would have taken a quarter of the time vs polishing and using only the buffing file. Oh well, lots of other salons. read more

I was only in Saratoga Springs for the month of August. The person that did my nails did not speak any English. . It seemed like she was new to doing a manicure. She ruined my nails filing them. Some were very short none of them were shaped correctly. It took her forever to put on the polish and she put it on really thick and lumpy. This was a gel manicure! There may be good technicians in the shop, but I certainly did not have one. read more

Our experience was absolutely horrible. They messed up every single nail design we asked for, and they couldn't accommodate us when we asked to. The vibe there was incredibly awful and the entire place is disgusting. read more

Sadly disappointed and feel the need to share what transpired. I had been going to Hello Nails for several years. In the beginning, great experience and my first review reflected it. Then one of the male manicurists got snarky with me when my tip reflected the fact that he spent my entire appointment talking on his personal cellphone. See my first update. More recently, I had an appointment with the owner's mother who always did my pedicures. She's a delight, always pleasant and smiling, and knows what I like. Anyway, I arrived for my appointment and was told I was late and my time with this technician was given away to another customer. Actually, I was early. The owner wrote the appointment incorrectly in his book. He was adamant that it was my fault, not his, even though I had repeated the time on the phone 3x when I made the appointment. Bad move and poor customer service. So, someone else did my pedicure. Not a big deal. But his attitude and the fact that post-pandemic his prices have gone up considerably made me look elsewhere. read more

My go to for a pedicure, it is clean and the technicians do a good job. It is usually easy to get an appointment at a time that I request.

Literally the worst manicure I've ever had. Rough nails, polish barely covers nails and polish is old and dried out

I went there a few years ago for a pedicure. It was on a Friday afternoon and I think that the young woman doing my nails wanted to be somewhere else. She gave me a horrible pedicure and I haven't been back since. There was an older man there who was great and I would recommend however I can't remember his name. The place is large and airy and clean. read more

As I was sitting in town watching all the women (and some men) pass by wearing sandals, and flip-flops with their pedicured toes, I realized it was 6 months past time to show my toes some love. So I called Hello Nails for a spur of the moment pedicure and was given an appointment for 15-20 min. from then. Yay! Leo was my nail tech and did an amazing job. He didn't like the nail color I picked out for myself so he went and came back with a few alternatives. Of course he was right. He also talked me into the callus treatment, smart guy. I apparently, desperately needed it! A little pricey, but I (obviously) don't go too often and deserved it! I promise to go back in less than 2 months. See you there! read more

I'm in town visiting and wanted a relaxing pedicure for my chilly feet! I made an appointment this past Wednesday on the phone and was delighted that they had availability same day. When I arrived, I was greeting warmly by the receptionist, and noticed immediately how clean and bright everything was. All of the staff and customers were masked, which is required and an A+ from me! I picked out my gel color, and let me tell you, their selection is lovely! My technician, Leo, took me to my chair and helped me selection a pedicure. I went with their too tier, a $90 gold pedicure. This was worth every penny. Probably the BEST pedicure I've had. It had all the stops: scrubs, lotions, hot stones, towels, a mask, callus removal, wax dip.....and a 40 MINUTE MASSAGE! Yeah, you read that right. I felt like a queen. I have always felt so rushed through the massage part of a pedicure, and as someone who works 12 hour days in their feet, the massage is a why I go. Leo was incredible, and so kind. I left feeling relaxed and refreshed. He even helped me into my coat and tied my shoes for me. I seriously am so thankful! Xie! Xie! read more

Hello Nails - So many colors to choose from (gel) - Nail Salons Near Me - Saratoga Springs, New York

Great place for nails in Saratoga. Friendly staff. Good results. Grab an appointment!

Super clean and bright interior and friendly staff. It was my first time ever getting ANC and tips and the process was stress-free and pleasant. A bit pricey, but worth it for the quality! read more

Hello Nails - Nail extensions - Nail Salons Near Me - Saratoga Springs, New York

My nails don't look like anything special but let me tell you I Bite them horribly and Heidi from here was amazing. I'm so picky about my cuticles and she made them perfect. Super clean nail salon and anytime I am in Toga I'll be doing here for Heidi. Thank you! read more

Hello Nails - Manicure - Nail Salons Near Me - Saratoga Springs, New York

The whole team at Hello Nails was so kind and inviting. Such a beautiful atmosphere with lovely people. Definitely recommend Coco and Ava as they did beautiful work on my nails! Thank you Hello Nails!! read more

Hello nails is hands down the best nail salon I have ever been to, and I've been to a lot. I am from DC and we make a point to come here every time we visit family in Saratoga. They do an awesome pedicure, a really great massage, and go above and beyond with their precision and care. I haven't gotten an acrylic set or anything, but a pedi is 10/10!! read more

Took my teenage daughter - very clean and friendly staff. She loved her manicure with ANC.

I always go to Happy Nails for pedicures and have always been happy , my gel manicures I go to my hair salon in Albany. I needed to get nails done for a trip and didn't have the time to drive to Albany. It is the next morning and I'm driving g to the airport and 4 of my nails are chipped and the gel is pulling off - gel was applied way to thickly - I will continue to go there for pedicures but never again for a gel manicure read more

Not a great experience. Felt very rushed. Ava seemed to be competing for fastest pedicure in history . Polish doesn't even fully cover nails. Felt like tourist trap, no care in the process read more

Great place! Big and open. Quiet and relaxing. They were ready for our appointment when we arrived, which isn't always the case in salons. Great colors to choose from. Great spa pedicures. This place was very clean and bright. Would absolutely come again. read more

My favorite place in Saratoga. The staff is clean and professional. I've never had nails last as long or look as good since coming here.

Loved this place! Great prices, quality, and selection of colors. I had a last minute gel manicure/pedi and they snuck me in. I believe I had the owner's wife doing my nails. She was amazing! So meticulous and such attention to detail! She even helped me with creating my own polish blend for my nails! Note: they can only accept cash tips (wish I had known before going in). Next time I will be sure to have cash. read more

Just had an amazing pedicure at Hello Nails from Peggy - who is delightful and knows her way around a pedicure. While everyone does recommend appointments, and I had none, I walked in expecting to wait or make an appointment later in the day. However it was my very lucky day as they had a spot for me. The whole vibe is calm, super clean and very very very delightful. I will be back! read more

Hello Nails offers a very clean environment and options galore when it comes to nail colors and styles. Unfortunately the service is lacking and they overcharge you. The first time I went and for ANC and they broke within a few days. I came to get them fixed and they were closing- 3 hours early. So I just had them take them off. Decided to try again and again- closing 3 hours early. (Times based online and their hours of operation listed on the door.) They insisted it was ok and I sat there for an hour while she rushed through my service, other workers feverishly cleaned, and one worker sauntered around belching. YES, Belching. My nails are janky, crooked and although I was quoted $40, they were 65+a fee for using a credit card. $78 to get ANC is flipping highway robbery. Not again. Others do it better and cheaper. read more

Joy is amazing!!! I am a powder dip person/AMC. She takes her time to perfection every time! I just moved here from Las Vegas, NV and always finding a new place is tough. This is now my new spot and I will use Joy everytime! However, all the others do amazing as well! read more

Worst manicure ever. They spent maybe 10 minutes on it. Color doesn't cover my whole nail and is lopsided across the hand (some covered, some not). Cut nails too short even though I asked her not to cut short. Ridges not buffed down. Cuticles not completely removed. 5 second hand massage. All-around bad job. They probably thought I was a tourist stopping in. I am a local and will spread the word. Used to be a great place. Now they just want you in and out. One star for being clean. read more

Not a fan. I tried selling these for a bit but stopped because nobody was purchasing them. I wore them for 2 months using the brush on nail glue and tube glue. They tore my nails up! They were thin as paper and gave me a fungus. They are cute but not worth having unhealthy nails. read more

They get busy, so be forewarned, but they do take walk-ins. Came by one afternoon for pedicures for two people - they didn't have any immediate availability, but asked if we would like to come back a few hours later. We said sure, went downtown for some drinks and apps to kill the time, and we're back and in the salon chairs exactly when they promised. If I'm being honest, a large part of me goes to Hello Nails because of the FABULOUS leg massage that you get with your spa pedicure. The callous remover is great, too - I come out with brand new feet every single time. Reasonably priced for high quality service. read more

I have been coming to this salon since it opened years ago and it is by far the best nail salon in the area. All of the workers/owners are extremely friendly, professional and precise. Anne gives a wonderful pedicure and Alina does a beautiful ANC manicure! These guys definitely aim to please their customers and always make sure you are satisfied before leaving. If you are looking for a clean and reliable salon-this is the place to go read more

Hello Nails - Nail Salons Near Me - Saratoga Springs, New York

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I recently moved here at the end of the summer, so I've gone here four times now for gel manis and a regular pedi. I quickly learned you MUST make an appointment ahead of time which is no biggie, they're in high demand for a reason... they're good at what they do. The quality of the products is stellar because I have NEVER in my 13 years of getting gel manis had them last an entire MONTH, completely unscathed. Is it the most expensive gel mani I've ever gotten? Yesss, but prices for anything in the area are typically higher so that's to be expected and I'm perfectly okay with that because of the quality and the entire experience overall. read more

Hello Nails - French gel mani after 3 weeks - Nail Salons Near Me - Saratoga Springs, New York

The salon is immaculate and safety protocols are followed. I would have given another star based on the quality of the work if not for the disturbing practice of charging more than the posted price for a service. Businesses are hurting from COVID, I get it that prices must be raised, and I have no problem paying more to support a good business. My objection is being charged more than a posted price and being told they would not honor what they posted. That's bad business. I also had to ask for a base cost on my nails. Very strange. read more

Came here with a bridal party for manicures. ANC manicure was $30, which I tried for the first time. Did not feel like any of them were friendly or welcoming. Throughout the manicure Coco, my manicurist, constantly made me feel like I was holding my hands the wrong way, not a big deal. I got a red color and she had me wash my hands. She comes to look at my hands, sees they are still red, but sends me on my way. I assumed it would come off after a couple more aggressive hand washings but still stains on my finger tips and my cuticles look terrible. I don't recommend this salon. read more

Hello Nails - Edges aren't as "clean or neat" as I would expect - Nail Salons Near Me - Saratoga Springs, New York

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I have never written a bad review before so I feel bad doing this, but this was my second time going here and both times have been horrible. I went back hoping I would get another nail tech and to see if it would be a better experience. I got my nails done by Ava both times and they have been awful. The first time I got acrylic tips and gel polish. I wanted a light pink color with a blue tip. She only did one coat of the dip color on the nail, so you could see through to the acrylic tip... The nails were drastically different lengths on each hand and I was in so much pain from the tools burning through my nails -I've never had that happen before. She definitely did a rush job which was really upsetting considering with after tip it was over $70... This time, I had the acrylic tips removed and wanted just my natural nails with Gel polish. She didn't let my nails soak or anything to remove the tips, she literally stuck a card under each nail and ripped them off (which most of us know how painful that is!) while the woman next to me had her nails soaking and looked so peaceful lol. She nicked my skin several times with her tools, so I have cuts on my fingers and overall it was just a bad experience. She also filed the surface of my nails so much that I noticed part of it was raw straight to the back of the skin. I'm sure the other techs there are great, and they all seemed nice - but I will not be going back. It is too pricey for a painful rush-job. read more

Hello Nails - first time getting them done.. you can see the acrylic underneath. It was only 1 coat of ANC so I think 2 coats should have fixed this.... - Nail Salons Near Me - Saratoga Springs, New York

This is my place of choice for the best mani and pedi in town. I usually find myself there during off hours so I can't comment on wait times since I never have to wait. I have yet to have a bad experience when I go to Hello Nails. However I always see Peggy, she is so thorough and gives the best foot massages! She is hard to get in with so I advise making an appointment with her. Out of all the nail salons in town Hello Nails is by far the best! Check them out! read more

Walked in at about 11am on a Monday. As there were no technicians available, they asked me to make an appointment for 12noon that same day. When I arrived back 5 minutes early, the technician was ready for me, and knew the reason for my appointment, with out needing to be reminded. She did an excellent job on my ANC nails. She was even able to fix a bad broken nail, with out just cutting it down, as most other shops would have done. I just moved here, and I'm thankful to have found Hello Nail right away. This is going to be my nail salon form here on out. read more