They're not stupid to do something like that
Well did you say anything?
I asked if it was normal practice to change pressure in the middle of the massage,
You don't know what happened to you while you were sleeping
I will preface this review with the fact that I do not live in Las Vegas, but I have frequented this establishment in the past at least a handful of times. In the past, each massage was perfect and we always walked away wishing we had a spot like it back in San Diego. Unfortunately, my recent visit was not on par with my past experiences.
The massage started off okay. I was surprised at how strong my female masseuse was, and it was a little harder/firmer than I wanted, but I let her continue with that pressure because I thought I would benefit from it in the end after my flight and long week at work. I was so exhausted from working 8 days in a row with no sleep the night prior, I fell asleep. Unfortunately, when I awoke, I felt a total difference in the massage. The masseuse was only using one hand on one foot ,and there was a total lack of pressure compared to what was being done in the beginning of the massage. After 3-5 minutes, I looked up and it felt like now that she knew I was awake, she would really start working. I did notice a white or blue glow of light on her face at that time. No words were exchanged, but the strength of the pressure from the beginning of the massage returned. I've fallen asleep during massages and facials in the past, but never have I ever had someone half ass the work while I was sleeping. I'm not sure if she was new, but she did keep stopping the massage to ask the other masseuse questions as they were a lot of pauses and whispering. When she had me roll over, she told me to roll over without helping with the sheet as they usually do. I had to move the pillow myself, and when she rolled the towel, she didn't properly drape it around the face hole, as I had to fix it myself. The back massage portion was okay, a lot of trying to crack my back over and over. Rubbing 2 forearms up and down my back in a haphazard manner. Great pressure, horrible technique. The 2 therapists left for quite awhile and I expressed my concerns to my sister. We were able to have a full on conversation and wondered where our therapists went. When they finally returned, they started with the hot stone portion. The stone was too hot, and they slipped from my therapist's hands. She dropped them on my lower back and I had to quickly move side to side to get them off, with no help from her. I was very upset with my overall massage and service received.
As I was walking out, I saw the front desk worker being argumentative with my sister regarding his issue with the tip she gave to her massage therapist. When it was my turn, I explained to him why I was only going to give a small $5 tip. While I attempted to explain to him the issues with my massage, the worker continued to be argumentative, confrontational, and unprofessional. When I told him about the change of pressure when I woke, he asked me in an accusatory tone, "well did you ask her to do more pressure?" I informed him that I wanted to give the masseuse the benefit of the doubt before asking for any changes, and that she only applied normal pressure when she saw I was awake. He also continued to say that I cannot speak on what happened while I was sleeping because I was asleep. As if I have no right to what happened to my body after Which I followed with "is it common practice to stop massaging someone just because they fell asleep?" and "is it your practice here to change pressure in the middle of a massage when a request by the client wasn't made?" He emphasized me not being able to make statements about what happened while I was sleeping because I was asleep, as if it was my fault for falling asleep and not having control of the situation. It became a blame game. I wasn't asking for a discount, I was going to pay for the service received, but I refused to tip for the horrible service received. I understand advocating for your employees, but the fact that he was placing all the blame on us, the customers, is very telling. I began to wonder, are the workers' only forms of compensation from the tips? Does the business pocket all the money and not properly compensate their employees for the work that they do? Is this why he is getting so argumentative over the tip?
He told my sister that people should at least tip $10, even if she wasn't satisfied with the services she received. Mind you, I'm not cheap, and I'll usually tip a lot for massages I receive. But this wasn't it. And I don't understand why the front desk person felt the need to argue with us instead of listening to the complaints of customers.
Bad business, that's all. I no longer recommend this spot.
Gave an extra star for the monitor read more