The reason I am giving sanctuary treatment center a one star rating is due to the emotional…read moredistress that was caused by "chef" Lydia. During my time here, I had three interactions with Lydia that were hostile, passive aggressive, confrontational and flat out mean. This morning, when I went to take out the blender from the kitchen that she uses to cook, so I could make breakfast for me and my peers, and she kicked/slammed the cabinet door with her foot to close the cabinet door shut in an attempt to show her dissatisfaction that I was borrowing the blender. After she kicked the cabinet door shut, I calmly expressed to Lydia that I was going to close it but I had my hands full with the blender. Then I mention that it wasn't her kitchen to get possessive over, and her response was "really, it's not my kitchen?". My response to her was no it was not her kitchen. It's a communal kitchen. My hope is that upper management and leadership can review the video footage from this morning to prove that I was not aggressive or rude towards her this morning. Last night, Lydia also locked up the Ziploc bags to prevent me from using them, and she also locked up the spices despite of me, returning the spices back to its original location in the kitchen that she uses.
I have shown time and time again that every time I prepare a meal, I always wash the pods the pans and the dishes and utensils. I used to make my meals. Lydia does not have the kindness, professionalism, and empathy to interact or be nearby patients. She does not treat the patients with the respect that we deserve. What's alarming is that I am not the only patient that Lydia has had unpleasant interactions with. I don't feel she is fit to work in a facility where patients are working towards getting their emotional, mental, and physical health back into shape.
Another aspect that was disappointing from my stay at sanctuary, is the cleaning. I have requested my bathtub to be cleaned and not once has it been clean. The first time I attempted to take a shower there was orange slime, or some other kind of fluid, I don't know what it was, but it looked gross. I asked support from the staff, and I ended up cleaning the bathtub myself, which I don't mind cleaning up after myself but I hadn't ever used that bathtub, but the list in the bathroom where it states the bathroom was clean has dates on them and signatures that do not reflect the bathroom actually being cleaned. When the cleaning person sweeps the stairs, she kicks up all sorts of dirt and dust while we're in the room inhaling all of that dirt and dust, I feel that a vacuum would be better suited to clean up the stairs opposed to using a broom and spreading all that dirt and dust while we're in the same room, inhaling it.
It was also frustrating to witness some of the staff members serving themselves food first before the clients had the opportunity to eat. A courtesy notification that lunch and dinner was ready would have been appreciated. I expressed this concern two times during my time here.
As far as, Anthony, the house manager, I am super grateful for his attempts to make my stay here comfortable. Anthony always made an effort to make sure I had what I needed and that I was comfortable. The other staff members that I deeply appreciate are Yaz, Jason, Jordan, my case manager, Jessica and my therapist, Denise. I want to make it clear that the house manager takes his job seriously and I see his efforts in running the best program for patients that he can.
The last thing I will say, is that I wish we had a daily schedule of the times we are meant to meet with our counselor, therapist, and case manager. That structure would be extremely helpful to help us once we go back into the real world. I am appreciative of the staff here who was kind, who was respectful, and who listened when we were in distress.
