No stars. They had our laptop for a week with prepay $57. Called multiple times and finally a tech…read moresaid - the battery is bad. We told him the battery is new and was charging fine at home. Oh, then it's the motherboard. Did they even diagnose? Lost our trust right there. Said they would call the next day with price. Did not call. We picked it up and it's worse than when we dropped it off.

Our largely trouble free desktop computer running Window XP for the past 12 years was having start…read moreup issues. I brought the computer in and met Matt and described the problem. Matt said it could be the motherboard and/or the drive. I protested and told him the computer had no inconsistencies on the drive, no malware, no viruses. He replied "you are talking about psychotherapy and the patient needs a liver transplant." Immediately I appreciated his wry dry humor. I shared with him a parts build I had put together for a custom computer which we wanted to go forward with in September of 2017. For now we wanted a fix to tide us over until then. He warned if it was determined the problem was the motherboard there was no solution for us; he could not get another since ours was 8 generations old; not even an OEM version. The next day he called with devastating news. It indeed was the motherboard. He sent via email pictures of four blown capacitors on the board. At that point I was very fearful that we would lose all our data despite having it all backed up onto an external Western Digital drive via Acronis. I shared that our most important desire was to save all personal documents from each of our (my wife and I) respective profiles and twelve years of music on iTunes. I had just spoken with a support technician at Apple who told me since our version of iTunes was old, the music could not be downloaded into their newest version. Matt said that would depend on the condition of the hard drive, something he would know after examining it. He determined that the surface of the drive was damaged but the hardware supporting the drive was intact. He observed it was a good thing we brought it in since he surmised there was about seven days use out of it left. He did not guarantee he could do what we asked but felt confident he could. My parts list totaled $2,900. Matt went over each component and made recommendations for changes. When we were done my parts list was reduced to $2,100. The price reduction did not represent compromised performance; quite the contrary. With the graphics card I had originally listed Matt said it needs to run at 70 to 80 percent of capacity and if I were not using it in that manner I would not see the benefit whereas I would see MORE performance out of a card that cost less but was more accurately matched for intended use; horses for courses, and so it went with each part including the case. Matts reasoning was so clear it inspired confidence. I pulled my parts from Parts Picker. As I was "building" the computer with each addition of a part the site had a pop up that said "there are no incompatibilities" and continued to say so until the end. Matt said he did see where based on his experience there could be some parts that did not play well with one another. He agreed that the Corsair Vengeance series that was recommended to me over the higher level Corsair Domination Series was less troublesome. I told him that my goal was stability and at the same time although we are not gamers, we wanted a machine that was ultra-fast. He did what is called "active listening" and recommended a top of the line component that would meet those needs. HAPPY ENDING. Matt was able to rescue all of our personal documents and our iTunes library put into the latest version; a Miracle and we are so grateful. I knew he was not using hyperbole when he said "you will feel as if you have gone from a Model T to the Jetsons." Experiencing the truth of what he said was something else entirely. Per my request he installed the ESET Internet Security software that I purchased and brought to him. He also installed Microsoft Office Home and Business 2016 as well as Windows 10 Home 64 bit. Matt shared in our excitement and it was palpable. There is something special to be said when someone is excited about building something for you; good energy going into the product. All the above is a very long winded way of describing someone who is adept at what he does and at the same time able to communicate what he does effectively, honestly and compassionately; a rare trifecta of skill sets in any business but especially in the world of technology. That Matt cared about us as people was evident at every point along the way. By that I mean he did not see us as customers only; someone to add to the profit margin. For all intents and purposes, Matt IS Madison Geeks. If he went elsewhere we would follow him. Kahlal Cunningham, CEO of Madison Geeks would do well to make Matt a partner. If we had not had the conversations we had with Matt and the trust he established with us, a $3,000 custom built computer would never have been built. Had we not had the numerous consultative conversations no work order would have been placed with Madison Geeks; it goes without saying that building a custom computer is not the same as putting money in a candy machine and out comes the candy bar.

Chris was very quick to respond to my request for help replacing my fan in my laptop. They offered…read moreto inspect the device to determine the cause of the loudness of the fan. They offered good pricing and efficient service. They came to my house to do the work on my laptop.

These people continue to prove they are a quality business. I had my machine serviced by another…read morerepair place, and they left the job half-done. Just got my machine back from these guys, and the issue it was having is cleared up. Many thanks for solving something others could not! Reasonable $$$, too.

I got a woman on the phone who sounded like she just got up from a nap. I told her my problem and…read moreshe said just a minute. Everything when silent for many minutes. I said hello several times and no response. Not at all impressed with the desire to help a customer.

They are local to a tee. Their research to advanced problems is deep and impeccable. I really feel…read morelike I have an ally when I call. We called about faulty Netgear routers. 3 in a row. They could have dispatched a tech. They also could have sold us a router -- they had one. Instead, they took the time to understand the problem, to contact a competitor (and their partner) and offer a solution -- all this sales engineering at no cost. From the beginning of our network in 2009 to now, they have provided invaluable advice and confirmation. Yes, they will be more expensive (slightly). Yes, they will use brands not sold at big box stores. But, they will know them. I cannot thank them enough. Btw, I did call other stores, and although they were competent and their advice was not wrong, only MCW explained it at our level, and did not push us to change the topology of our network. Please call them.

Johny is so gifted. He can fix anything! Quality person and service! He is the best!!read more

I am not very computer savvy. I went into the Tech Heroes and he solved my problem within minutes…read moreand charged me nothing. What a wonderful way to operate a business.

When my ASUS Vivobook laptop contracted a virus, I called Mark because he had such good reviews…read more He was very polite and did such a great job. Mark is so knowledgeable. He had my computer fixed in just a couple of days. He not only got rid of the viruses, but he also installed protection for my computer. I highly recommend Mark to anyone who wants great service and affordable pricing. Thank You, Mark Toni Cleasby

Mark is a pro! my wife and I have thought that quality workmanship and affordable prices were a…read morething of the past.Not so when you call mark.THANK YOU MARK!! Fred & Ginny Mroczko

Awesome. Bao is very helpful. Be aware, it's a first come, first-served process. I was able to get…read morein after what turned out to be a SSD hard drive crash in my laptop. Bao diagnosed, replaced the drive and reinstalled the OS, all within a couple of hours. It's not the most comfortable place to wait--the chairs are just banquet-hall leftovers and the space is small. More of a drop and go kind of place. In my case, I enjoyed seeing the kind of stuff they handle and asking computer questions in between customers. They'll do advice, resales, sell components and equipment or repair jobs. For deep recovery, they referred me out. Bao is very personable and gives a very honest vibe. Pleasant and informative and doesn't over-promise. Will give options at a couple steps if applicable (ie replacement costs, recovery costs). Gave me the option for reinstall Windows 10 or 11, which was nice. The work is reasonably priced--also if you pay cash, you will save 2.75%. They have a variety of ways to pay, including Bit Coin. Parking lot is incredibly small as mentioned--two spaces, with restricted parking around the building. As another reviewer mentioned, park kitty-corner, off Sherman Ave. A

Such a great community resource for the geek in all of us, with all of the used computer parts…read more Also a great place to go if you need repairs but aren't up to the DIY task. I was able to find a replacement power supply to fix my Mom's aging PC.

Great service, but depending on which contractor they match you with it could be bad. This company…read moreuses outside contractors to handle your service and a lot of the time it's a lot cheaper to justdeal directly with the given contractor, but finding them is really the service HelloTech provides. Maybe do some research and save yourself $$$.

Tech was great. Called to see if he could come early, which worked perfectly. He stayed until we…read morefully understood how to operate everything and was kind and courteous and patient.

There are two kinds of IT people, the ones who leave you more confused than when you started, and…read morethe ones who quietly solve the problem and get you back to running your business. Working with Matt was exactly that. He was prompt, professional, and refreshingly easy to work with. No unnecessary jargon, no drama, just honest expertise and a genuine commitment to getting the job done right. As a small business owner, having someone reliable to call when technology gets in the way is invaluable. If you're looking for an IT professional who knows his craft, communicates well, and delivers on his promises, I highly recommend him. Good people are hard to find. Great IT people are even harder.

I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.