SUMMARY: I hired Shafi to install 2 toilets and a shower head on August 18, 2025. He did so as requested; HOWEVER, in the process, he accidentally damaged our garage door by closing the garage door onto the old toilets. This was an unfortunate accident, but he was aggressive in his response, refused to be liable for the damages, and accused my husband and I of trying to essentially swindle him to repair our garage. Photo and video evidence of his damages included in the review.
I do not enjoy leaving negative reviews, but I cannot, in good conscience, let this go unanswered.
Full story:
I found Shafi via Home Depot Pro Referral and hired him to install 2 toilets and a shower head. I was not home at the time of the install because I took my dog to my parent's house to make sure Shafi could install everything without being disturbed by my dog. My husband was home the entire install. Shafi realized there was a part missing in one of the toilets, so he went to home depot to buy the additional part. As he was leaving, he closed the garage door but unfortunately the way the toilets were positioned, the sensors did not detect an obstruction and closed onto the toilets. (Photos of damage and video of occurrence attached to review). My husband heard the garage door make a loud noise, but as he works from home, he was in a meeting and could not check the situation then subsequently forgot about the situation. I come home as Shafi is finishing up the install. The garage door is open at this time, so I do not notice anything awry. He finishes the install and shows me everything works. I pay him for his services immediately. After he leaves, I go into the garage and immediately notice how much light is filtering through the garage door which is not normal and ask my husband if anything happened and he updates me on the noise he heard. I text Shafi about what happened and he ADMITS THE GARAGE DOOR CLOSES ON THE TOILETS (texts included in review as well). I ask Shafi to open up an insurance claim to handle the damages and he responds aggressively and claims that we are trying to scam him.
I did not want to fight with him so I contact Home Depot Pro Referral support to escalate the case to see if they can handle the situation as Shafi was obviously not being helpful. Unfortunately, Home Depot denied responsibility as well due to their referrals being independent contractors and not employees of Home Depot, I have since reached out to Shafi again for him to take responsibility of the damages, but he has left me on read.
I will reiterate that he did complete the job as asked for but his response to me asking him to take responsibility for the damages he caused was extremely disappointing and unprofessional. Luckily the damages were only a few hundred dollars, but since accidents could happen to anyone, we would not recommend Shafi for your future home projects given his propensity to avoid taking responsibility for his actions. read more