The correct name of this business is XPRESS TECH. They use the name Radio Shack, but they are not the Radio Shack that we remember from the past. They use Square, which is a payment processor used by thousands of small businesses, to process purchases made via credit card. Square runs the credit card transaction, sends the charge to your bank, and then deposits money into the merchant's account. The merchant in this case is XPRESS TECH. If you use a credit card to make a purchase from this store, the charge will appear under the name SQ *XPRESS TECH on the list of your credit card transactions.
I originally called this store thinking it was a Radio Shack like I was accustomed to from the past. I bought a Universal Power Supply on 11/24/25 over the phone with the help of Joey, who identified himself as the manager. Later that same day I decided that I no longer wanted the Universal Power Supply and I called the store back to inform Joey of my decision. Joey was fine with the refund, but told me that since the purchase was originally handled over the phone and not by swiping my credit card in person in the store, I would need to go to the store in person so that my credit card could be swiped to complete the refund. In order to cooperate with Joey's instructions, I drove to the store in Brodheadsville, PA and he processed the refund on 11/25/25 in the store. Joey then gave me a printed receipt documenting the refund.
Once the refund was processed in person in the store by Joey, I continued to monitor my credit card account online to make sure that the refund was initiated. When it looked like the refund was not going to be processed, I filed a dispute with my credit card company. In the end, I got my refund but it took over two months to get it. The alarming part of it all was that at one point in the process XPRESS TECH actually tried to deny my refund with my credit card company by claiming that I did not follow their policies. Excuse me? To be clear, Joey handled the sale, return and refund processes for me. I followed every step that Joey had asked me to follow. Honestly, I am glad this ordeal is over and that I got my refund. However, based on the horrible experience that I had, I will never do business with this company again. read more