My partner and I both went through reasonably painless upgrade processes for our phones over the…read morepast few weeks. They rarely have a long wait, and my only real complaint was the super aggressive sales pitches I got for a bunch of overpriced accessories I definitely didn't need, and the fact that the sales associate tried to talk me out of the phone I was certain I wanted (fascinatingly, into a lower-priced option). But I definitely don't dread coming here, as I have to other phone stores or as I do calling Verizon customer service. That's worth a four-star rating.

Due to changing different people on our plan, I had to go to this store on two separate occasions…read more I worked with Julio and Chris. Both gentlemen were terrific and incredibly helpful. They were patient with all of our changes and requests and worked to find us the best deals.

Abe did an excellent job on an iPhone screen repair. He was very competent, very helpful, and very…read morepolite, and the price was better than anybody else's I've seen. It took about an hour and three-quarters from start to finish, including an iTunes reset (and a *lot* of other customers Abe was dealing with at the same time). Plenty fast enough for my needs.

I thought this was an abstaining company. I dropped my two devices off and since then trying to go…read morepick them back up and they have a voicemail on their phone. That's saying that the store is closed due to flooding that happened a month ago back in July and it's August about to be the end of August. You can't leave a message when you go there. They're never open so it's making me wonder what's going on. I'm not right now with store very disappointed

What the phone two months ago at t mobile on airport road in Allentown pa. Within two weeks…read morethere was a problem with the phone i went to T-Mobile at another location. The guy did some pushing around on the apps and said, that's all they could do. It should be fixed within 2 weeks. The phone was overheating, the call in speaker wasn't working. The phone was freezing and when I was trying 2. Read pages the phone would not stay focused and kept flittering. Also, when I would try to scroll down the phone would take me right back up to the top of the page.. i went to the Airport Road location where I got the phone last week and they told me it was on warranty that they would order me a new one.I'd have two weeks to pick it up. 4 days later they told me.I had to come pick it up if I didn't pick it up.It would be sent back. I called 611 on my phone because I couldn't get in right away. I work all weekend. They said, no problem will hold it till Monday. So I go in yesterday. A guy named Brandon approached me and asked me what was going on with the phone and I said, read the notes it's all in there, he said, no, it's not what's going on I said I'm not going to go over all this again with you. I want to pick up my phone.. he opens app my account.\n And whatever he has to do, he was doing on his little computer or tablet. Meanwhile, he's humming to the music and moving his body to the music and his pants are hanging down his rear end, like the young kids do so that I could see his underwear.. very, very unprofessional.I was not happy about this because I just bought the come in on my only day off and to top it off.I was charged for the the cost of having the phone mailed to the store.It was a service fee. Granted, it wasn't much, but why should I have to pay for T-Mobile to send a phone to a store?When this wasn't even my fault to begin with, it was their faulty phone.They should pay that so I complained about that. I went over to the assistant manager and I asked if someone else would handle working on my phone and taking care of the issue.She didn't get up off her chair.I said, could I please talk to the manager.Well, she's on a conference call.I said okay, then I'd like a phone number.If your district manager , she gave me a business card that had the store manager on it. She\nDidn't even bother to help with the situation.She just walked away terrible terrible. So Brandon half an hour 45 minutes later. Still can't transfer the information on my phone to the new phone. So I said to him. Why don't you see if someone else can help you? He ignored me so after a little bit. He walks to the back office. He comes back out and he says I'm gonna refund you. The shipping fee I cannot help you. You do what you need to do. And that was that. I walked out. Now i'm stuck with a phone that overheats and doesn't work!! I did notify the Better Business Bureau.And I think the f c c handles something like this for complaint so i'm going to contact them. I did call Samsung to see if they could help me and the only way that can is if I send them my phone which I can't do because I need it. I don't have another phone nor do I know someone who will lend me their phone. What I should have done was read the reviews for this location because they're all 1 or 2 stars. Don't go here.Don't even go to t mobile period get another phone from someone else

The guy who helped me had an attitude that made me feel like i was a bother. He also talked about…read morefighting his coworkers then started doing pushups in the store next to me while i was waiting. I actually left without getting insurance because i was never offered by the rep and i just wanted to leave the store and i needed a case. I might go to VZ for the case. One thing i do know is that i am NEVER going back! EDIT: i went down to Verizon and bought the case for the new pixel 7 pro i just bought from TMO and the customer service was out of this world! I think i am going to return the phone and switch to VZ now because of this.​

every time I go to get my phone fixed there the screen is always lifted and I have to pop it back inread more

horrible I don't recommend spend so much money just for the iPad screen to fall off I waited almost…read moretwo weeks for them to fix it just for the screen to fall off don't go to this place

On April 4th 2023, my mother and I visited a T-mobile store. When we walked in, the sales…read morerepresentative, later identified as Michaela the Store Manager, asked us what she could do for us. We informed her that we would like to upgrade my mother's phone to the latest iPhone. I decided that I too would want to upgrade my iPhone and my mother's iWatch. Michaela asked which iphone, I responded the latest they have. She showed us to the iphone section and recommended we trade in our iphones for the latest iphones in the larger size. Then she left us. As we waited, from across the room while she was attending another customer, Michaela asked us which phone we would want in an elevated voice. We told her we would like what she had recommended. Michaela goes to the back and gets a few devices then we go to the counter where the register is. At this time, there was another store representative and other customers. There was a particular customer that wanted to pay a phone bill. He seemed confused about the store he was in. Michaela was short and rude with this customer which happened to be an elderly person, not tech-savvy and confused. Instead of being compassionate, Michaela was totally unprofessional. Michaela shifts her focus back to us and tells us that we must purchase an accessory with the new iphones and that this was an Apple policy. My mother and I were surprised as we have never heard this before. Although we did not need it, to comply with Apple's requirement of purchasing an accessory with the new iphones, we inform Michaela that we would go with an Apple Tag and a pop ring for the two iphones. Then Michaela begins unpacking packages and asks for a credit card. She tells us the total and we pay for my mom's phone and accessory first. After the transaction, Michaela places my mom's new phone by my mom's old phone in front of us. The new phone is not the iphone my mother wanted. We informed Michaela of this and again, she was short, rude and unprofessional- this time towards us. She said there was nothing that could be done besides us paying a restock fee however, we could not get the old phone back, would need to pay for a new phone and we would lose the credit received for the old phone. None of this made sense, especially because it all turned out this way due to the lack of service and attention Michaela provided. Since Michaela said nothing could be done, we believed her (big mistake). We were so dissatisfied with the T-mobile service we received from Michaela, Apple policies (made up by Michaela), and T-mobile policies (made up by Michaela) that I told her we no longer wanted to proceed with my phone upgrade, required accessory or new iWatch. We left the store for about 30 minutes while Michaela transferred the data from my mom's old phone to the new phone. We later returned to pick up the new phone and Michaela said that because the old phone was cracked, we might not receive the credit. Michaela should have inspected the phone prior to the transaction. I asked Michaela for her DM's phone number or email. She said that she could not provide this information. This whole day was a scam. After we left the store, I carefully read the receipt and consulted with a former T-mobile associate. Per the receipt and the former T-mobile associate, we would be able to return or exchange the incorrect iphone we received due to lack of attention from Michaela. The store's DM called me earlier on April 5th 2023 while I was at work. I asked him to call me back after 5pm EST and he did not. When I called him at the number that he called me from, someone else answered from a store which was not a help. So on April 5th, I returned to the store and informed Michaela of what the receipt states. Michaela disregarded what I said and kept referencing back to there is nothing they could do. I step out of the store and call T-Mobile customer service which confirmed that we would be able to exchange the device for the correct one and transfer the credit received to the new phone. I go back into the store and ask Michaela to hear out the T-Mobile customer service representative and available options. Michaela refused. I asked if she could call her DM so her DM could speak with them and she said that her DM was no longer accepting calls although I heard her speaking to him moments ago. She then tells me that I need to leave the store and I tell her, while I am on the phone with T-mobile's customer service (recorded line) that I was doing nothing wrong and need my issue which she caused resolved. While yelling at me, around 7:40pm EST, she told me that she needed to close the store before it got too late because of her safety. I told her that the store does not close until 8pm and she should not be closing the store early. While she is at the door holding it open, she calls someone and tells them in a loud manner that she is going to "pop" me which mean "hit" me in slang language. She also turned away customers in front of the

From the owner: Visit the T-Mobile store in Allentown and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3100 Tilghman St #3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I was recently at Cellairis twice. I'll admit my first visit was on a whim as I was at LVM and…read moreneeded a better case for my iphone. Walked in and talked with Eric, and 15 minutes later had new screen protector and a great case. A week later I decided to add a wireless charger that I'd gotten on Amazon. Again, walked in without appointment and he graciously set that up for me and got it working and then even installed a new high capacity battery. So for a total investment around $140 and 30 minutes, my phone is renewed. What's more I learned several things as he worked on it and taught me. It can be done. Without long waits. Without great expense. Friendly and even educational service. These guys know what they're doing and stock all the parts and offer the repair services that the manufacturer offers.

I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.