Our person whom we spoke to on the phone and the driver were nice and courteous, but beyond that,…read morewe would never use Red Eye Rides again. The 15-passenger van was in bad repair. The exterior was damaged from a previous accident. We rode in the first set of seats and had a non-functioning seat belt. The inside of the van was filthy, the windshield was broken, and the vehicle had bad shocks, which was a safety hazard on the mountain roads. Our driver also repeatedly looked at his clipboard and phone for text messages while driving a loaded van of passengers. We were beyond disappointed.

They were on time and the driver - Jim - called to make sure I was good on everything 20 min before…read morehe arrived for pick up - good ride to Seward - I would recommend for sure!

I have just been through the Alaska Airlines holiday gladiator gamut. I was scheduled to fly from…read moreTampa to Anchorage on the 29th, through Seattle. Here are some numbers of what actually happened: 7: number of flights that were cancelled 4: number of flights it took to get back to Anchorage 4th: date I actually got home 2: number of nights I stayed in Juneau 2: number of nights I was without my luggage, once I finally got back into town I got the bags back last night. Alaska Airlines is using BAC to deliver them. (no idea if this is typical, I've never had this done before) All I've really known of BAC before this is that they are slickly dressed in black, and hold signs for people they are waiting for at the airport. I have most commonly seen them unloading luggage out of vans at the more expensive hotels in Anchorage. Your initial question might be: "Andrew, why didn't you just go to the airport and pickup your bags?". Good question, a couple reasons: 1) The airport is an absolutely war-torn jungle right now. The last thing I want to do is go wait in another 45 minute line...or more...and then have to pay for airport parking because Alaska misplaced my bags. 2) After 50 hrs of travel in 4 cities, I had a splitting headache...similar to the one I had when I got my vaccine booster. So I was not going to unnecessarily expose anyone while waiting for results. (Andrew from the future here, it was negative, whew!) Alaska told me my bags would be delivered on the 5th...and they weren't. I called again on the 6th...and they said they were there with a note saying I was going to pick them up? They re-asked for my info, like they did on the 5th, and said they would be delivered at 4pm. 4pm came and went, no bags. At 6:30pm, I got my COVID results back, negative! I went to go get Pho to celebrate. Still no bags. I thought I was probably going to have to nag Alaska Airlines again. (this time I would just go get them myself) As I was leaving the Pho place (Phonatik, my favorite), I saw 3 missed calls. (my phone is on silent when I'm dining with my partner, I'm not an animal!) 2 from BAC, and 1 from my neighbor. No text messages from BAC, but there was one from my neighbor. They were going to leave my bags in the snow in front of my house because they didn't want to go up the stairs. So my neighbor offered to take the bags in for them. *deep breath* Few things about this: 1) Why could a professional company like BAC, that slings bags for retirees all summer long at The Captain Cook not go up the same stairs I, FedEx, UPS, USPS, and Door Dash drivers go up daily/weekly? No idea. (Why this matters: the bags are out of view from the street when they are up the stairs in front of my door, they are VERY VISIBLE from the street where they planned to leave them) 2) They didn't know I have an amazing relationship with my neighbor...but they just dropped them off with him anyway? Not impressed BAC. Learn how to walk up some stairs. It's the least you can do when you are 3 hours (or 2 days) late for a delivery. Also, try texting as well as calling.

We used BAC for all our transports to and from hotel and airports. Every driver was courteous,…read moreprompt, and friendly. All vehicles supplied a bottle of drinking water which was much appreciate. All vehicles were clean. We would use this service again.

We needed a ride from JBER to the Airport. I called 222-2222 and a friendly lady dispatcher…read moreanswered, I told her we have 4 passengers and 5 large bags with carry ons. She said a van would accommodate the group which it did. We waited for 10 minutes and the driver was nice enough to call to say that he was running a little late and that he would be there in 20 minutes. The driver was quiet but really courteous and assisted us with our bags. Not sure about the negative reviews but our experience with this company was pleasant. By the way...we only paid $30.25 versus $69 I was quoted by shuttleman. Would I recommend their services? SHO NUFF!

Horrible, didn't show up, didn't call. We called and twice were told they'd be here, only to have…read morethem call back and show up an hour late. One of the worst customer service experiences I've had!

Outstanding transfer from Whittier Cruise Ship Terminal to Anchorage International Airport...needed…read moreto look no further, I did the research...Dependable, On-Time and Informative.

This review is for "Anchorage To Whittier Turnagain Arm Tour" cruise ship transfer. The hotel pick…read moreup went smoothly. Dan was our driver and tour guide. He provided great stories about local history and culture. As part of the package, we got to stop by the Alaska wildlife conservation center. This actually became the highlight of our trip and exceeded our expectations. It's always great when unexpected surprises turn out to be the best part of a tour. Only wished we could have had more time to visit and learn more. Overall the tour was well worth the money and that the small group size provided a personalized touch. Very memorable and enjoyable experience.

Alaska Park is a newer addition to the Anchorage airport parking that throws in an additional twist…read more- valet parking. From the owners of Coast Hotel here in Anchorage the first phase of Alaska Park opened in January of 2014. I say first phase as some of the property is still under construction. When completed the building will be easily recognizable as it will be shaped like an airplane. I have seen the plans and look forward to seeing the end result. How this works is fairly easy. You pull up to the valet lane and are given a ticket for your automobile. The valet will park it for you while you catch a nice warm shuttle to the airport. When you arrive back in Anchorage you call the number on your ticket and they will come and pick you up and have your car waiting for you. Best feature? All snow will be brushed off your car if you go in the winter and your car will be ready and toasty warm. They do take reservations online so it is easy to make sure they have space for you. When I arrived I was warmly greeted. I had tried to load my luggage into the shuttle but was gently shooed away. It really is end to end service. Right now they are running a special where you can download a coupon from their website and you get the first week free. From my understanding if you don't use those days the first time you do business with them they do carry over. And from those days you do pay for service? You earn Alaska Airlines miles. With as expensive as parking can be on airport I really love this alternative and look forward to utilizing it more when I head out of town.

I have emailed & did there contact via website & still have not heard back from anyone. I have also…read morecalled there main number. I drove my truck in and dropped it off on Tuesday, March 12th in the morning, and returned to pick it up on Wednesday, March 13th around 6:00 PM. When the valet retrieved my vehicle, I was informed that my tire was flat and loose. By loose, he meant that the tire was off the rim. My truck was not dropped off in that condition. The tire was clearly not flat or off the rim when I drove in and left the vehicle. Additionally, the check-in attendant did not note or mention any issue with the tire when my vehicle was signed in, which further confirms it was not in that condition at drop-off. A During this interaction, the attendant simply handed me my keys and walked away. There was no direction given to return to the front desk or complete any type of incident report or claim. I have already submitted a message through your online "Contact Us" portal on the 11th and also sent an email earlier on 12th, but I have not received any response.

Went to Talkeetna with my boyfriend this Summer and have nothing but good things to say about…read moreTalkeetna Taxi! They only took a few minutes to pick us up from downtown after we called them. Really nice driver, and easy ride home. The ride cost less than I thought it would have! Definitely will use again next time I'm in town. Friendly and punctual!

Beware of this Taxi Service. I love Talkeetna and I love the laissez faire attitude everyone in…read moretown has, except when Im trying to get back to my hotel and I call the ONLY TAXI SERVICE IN TOWN to reserve a ride back to our hotel, and he never shows up because his buddies keep jumping in the taxi and he doesnt have enough sense to tell them that others have booked his taxi in advance. Horrible Service. Do not count on this Taxi Service especially if you have any elderly members of your party...this service cannot be counted on...make sure your back at your hotel before the shuttle stops running!!!