Greg was great! Super responsive and friendly even when my family was in remote AK and couldn't get…read morecellular access. Greg helped me coordinate transportation for my family via email and helped us solve our transportation problems within 24 hours! 10/10 Greg was GREAT!

I reached out to Shuttle Service of Alaska to arrange for our transfers to and from the airport. We…read morehad a late flight on our departure date and I asked if he was wiling and available to take us around Anchorage for a few hours. He was and wow what a great experience! As a long term resident engaged in his community and community life style combined with prior tour director experience he enthusiastically shared his Alaskan favorite spots! Greg was also very helpful as we negotiated change travel plans after our flight was canceled. I highly recommend this company!

I have just been through the Alaska Airlines holiday gladiator gamut. I was scheduled to fly from…read moreTampa to Anchorage on the 29th, through Seattle. Here are some numbers of what actually happened: 7: number of flights that were cancelled 4: number of flights it took to get back to Anchorage 4th: date I actually got home 2: number of nights I stayed in Juneau 2: number of nights I was without my luggage, once I finally got back into town I got the bags back last night. Alaska Airlines is using BAC to deliver them. (no idea if this is typical, I've never had this done before) All I've really known of BAC before this is that they are slickly dressed in black, and hold signs for people they are waiting for at the airport. I have most commonly seen them unloading luggage out of vans at the more expensive hotels in Anchorage. Your initial question might be: "Andrew, why didn't you just go to the airport and pickup your bags?". Good question, a couple reasons: 1) The airport is an absolutely war-torn jungle right now. The last thing I want to do is go wait in another 45 minute line...or more...and then have to pay for airport parking because Alaska misplaced my bags. 2) After 50 hrs of travel in 4 cities, I had a splitting headache...similar to the one I had when I got my vaccine booster. So I was not going to unnecessarily expose anyone while waiting for results. (Andrew from the future here, it was negative, whew!) Alaska told me my bags would be delivered on the 5th...and they weren't. I called again on the 6th...and they said they were there with a note saying I was going to pick them up? They re-asked for my info, like they did on the 5th, and said they would be delivered at 4pm. 4pm came and went, no bags. At 6:30pm, I got my COVID results back, negative! I went to go get Pho to celebrate. Still no bags. I thought I was probably going to have to nag Alaska Airlines again. (this time I would just go get them myself) As I was leaving the Pho place (Phonatik, my favorite), I saw 3 missed calls. (my phone is on silent when I'm dining with my partner, I'm not an animal!) 2 from BAC, and 1 from my neighbor. No text messages from BAC, but there was one from my neighbor. They were going to leave my bags in the snow in front of my house because they didn't want to go up the stairs. So my neighbor offered to take the bags in for them. *deep breath* Few things about this: 1) Why could a professional company like BAC, that slings bags for retirees all summer long at The Captain Cook not go up the same stairs I, FedEx, UPS, USPS, and Door Dash drivers go up daily/weekly? No idea. (Why this matters: the bags are out of view from the street when they are up the stairs in front of my door, they are VERY VISIBLE from the street where they planned to leave them) 2) They didn't know I have an amazing relationship with my neighbor...but they just dropped them off with him anyway? Not impressed BAC. Learn how to walk up some stairs. It's the least you can do when you are 3 hours (or 2 days) late for a delivery. Also, try texting as well as calling.

We used BAC for all our transports to and from hotel and airports. Every driver was courteous,…read moreprompt, and friendly. All vehicles supplied a bottle of drinking water which was much appreciate. All vehicles were clean. We would use this service again.

Everything!! Maybe it's time you guys shut it down .. called 3 times for a cab and never showed up…read moreyou guys suck ass!!!

I went to a late night, emergency doctor appointment. The driver talked all the way there and kept…read moretalking as I tried to get out of his vehicle. He picked me up for my return trip home and complained about his family this time. He was extremely inconsiderate of me and my medical condition. I think I'll try another transport service next time.

This review is for "Anchorage To Whittier Turnagain Arm Tour" cruise ship transfer. The hotel pick…read moreup went smoothly. Dan was our driver and tour guide. He provided great stories about local history and culture. As part of the package, we got to stop by the Alaska wildlife conservation center. This actually became the highlight of our trip and exceeded our expectations. It's always great when unexpected surprises turn out to be the best part of a tour. Only wished we could have had more time to visit and learn more. Overall the tour was well worth the money and that the small group size provided a personalized touch. Very memorable and enjoyable experience.

The bus ride was good! The driver was very nice, and shared lots of good information. Even though…read morewe knew some of the info., it was still fascinating! It felt good to be so high up on the bus! We could even see the roofs of other passing cars! When we passed through the large tunnel to Whittier, our driver, Taylor, told us facts about the tunnel. He even told us about the doors in the tunnel's walls. When we came out on the other side, the cruise ship was waiting! I can't wait to go again! Until next time...

I have emailed & did there contact via website & still have not heard back from anyone. I have also…read morecalled there main number. I drove my truck in and dropped it off on Tuesday, March 12th in the morning, and returned to pick it up on Wednesday, March 13th around 6:00 PM. When the valet retrieved my vehicle, I was informed that my tire was flat and loose. By loose, he meant that the tire was off the rim. My truck was not dropped off in that condition. The tire was clearly not flat or off the rim when I drove in and left the vehicle. Additionally, the check-in attendant did not note or mention any issue with the tire when my vehicle was signed in, which further confirms it was not in that condition at drop-off. A During this interaction, the attendant simply handed me my keys and walked away. There was no direction given to return to the front desk or complete any type of incident report or claim. I have already submitted a message through your online "Contact Us" portal on the 11th and also sent an email earlier on 12th, but I have not received any response.

Convenient and fast! It was faster than parking in short term parking. Friendly staff, clean vans,…read moreand they appear to run continuously.

Went to Talkeetna with my boyfriend this Summer and have nothing but good things to say about…read moreTalkeetna Taxi! They only took a few minutes to pick us up from downtown after we called them. Really nice driver, and easy ride home. The ride cost less than I thought it would have! Definitely will use again next time I'm in town. Friendly and punctual!

Beware of this Taxi Service. I love Talkeetna and I love the laissez faire attitude everyone in…read moretown has, except when Im trying to get back to my hotel and I call the ONLY TAXI SERVICE IN TOWN to reserve a ride back to our hotel, and he never shows up because his buddies keep jumping in the taxi and he doesnt have enough sense to tell them that others have booked his taxi in advance. Horrible Service. Do not count on this Taxi Service especially if you have any elderly members of your party...this service cannot be counted on...make sure your back at your hotel before the shuttle stops running!!!

Yellow cab has been great for airport dropoffs--even during blizzard conditions. They have been…read morepunctual and friendly. Last June, Madrid helped us load and unload five large bags without any hesitation. I am surprised that there are so many poor reviews. I scheduled a minivan pickup a day in advance. That may have helped our experience.

Rude, disrespectful, scary, and hard to get anyone who understands what your saying -…read more There has to be a more effective communication approach when handing customers- I understand there are bad people but you can't just treat them all like that-