Our experience with Alaska 4x4 Rentals was absolutely outstanding from start to finish. Traveling from Hawai'i with a large group of 17 people, we knew transportation--especially in winter conditions--would be critical. Safety was our top priority, and Robert exceeded every expectation in helping us plan the perfect solution. From the very first interaction, Robert's communication was professional, responsive, and incredibly thoughtful. He took the time to understand our group size, travel plans, and comfort level with snowy and icy driving conditions. Based on that, he recommended the ideal setup: a 15-passenger van paired with a beautiful GMC Yukon. This combination worked perfectly, allowing us to comfortably and safely transport our entire group--and all our gear--between Ted Stevens Anchorage International Airport and Alyeska Resort in Girdwood. One of the most impressive aspects of our experience was the exceptional value. Not only were the rates very competitive compared to the national rental companies, but the level of personalized service we received was on an entirely different level. Robert and the Alaska 4x4 team provided hands-on guidance, tailored recommendations, and genuine care throughout the process--something you simply don't get with larger, corporate rental brands. The combination of fair pricing and truly customized service made this an easy choice and a standout experience. The convenience factor was also top-notch. The pickup process right at the airport was seamless and efficient, making arrival day stress-free. Drop-off was just as smooth--we were able to return the vehicles quickly and easily, giving us plenty of time to relax at the terminal before our flight. What truly stood out was the peace of mind. For a group coming from Hawai'i and not accustomed to winter driving, having reliable AWD/4x4 vehicles and expert guidance made all the difference. I cannot recommend Alaska 4x4 Rentals enough--whether you need dependable winter-ready vehicles or solutions for transporting a large group. We will absolutely be using them again on future trips and give them our highest recommendation. read more

We ended up booking with Alaska 4X4 because we wanted to drive McCarthy Road and most rental car companies do not allow their cars there. However, Alaska 4X4 does, so we took the chance! Booked our car a month in advance over the phone - they weren't able to answer all our questions, but they were super kind. Pick-up at the airport was super easy and convenient. Had an issue with our rental car during our reservation, but Jane was absolutely incredible. She worked with us over the phone to fix the issue and get us squared away so we were good to go on the next portion of our adventure. Overall, they are a little pricier than other rental car companies, but we found that it was worth it. Highly recommend, would book from again. read more

The rental car was great, but we were told that we would not incure additional fees for not refilling the tank. However, when we returned the car, they proceeded to charge us for the cost of a full tank of gas after we returned home. it was only 1/4 empty. TL;DR: Great car with clean interior, read the fine print read more

Alaska 4x4 Rentals - Car Rental Near Me - Anchorage, Alaska

I was a little skeptical about reserving my car thorough Alaska 4X4. I did it through Expedia. But my experience was very good. They are located in the main rental center (no crazy offsite). The people were super friendly, and the car was in good shape (not always something that happens in Alaska). Pricing was competitive. So this isn't an offsite agency with lower prices because you have to slog your stuff outside the airport. I think they are locally owned, so support a local business and give them a chance. They are good! read more

The company cancelled my reservation 3 days before my trip. I have originally made the reservation 2 months ago on their website. They did not offer an alternative vehicle, leaving me scrambling to find something else at substantially higher cost. read more

Alaska 4x4 Rentals - Car Rental Near Me - Anchorage, Alaska

Update: this company came back and refunded me the fuel surcharge and and additional amount. I am updating the review because most company's would not go out of their way to reach out and correct the issue. The damage was done but they came back and attempted to correct it. I appreciate that. read more

Alaska 4x4 Rentals - Email claiming I did not return with full tanks of gas. - Car Rental Near Me - Anchorage, Alaska

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Great service at the airport. Local crew represented well. Vehicle was as solid all the way around. 5stars for our experience. Castner Glacier cave hike is otherwordly especially if it's windy and snowing :) read more

they have charged us 400$ extra and now dismiss our every attempt to reach them out and sort the issue. They have charged us for extra days that we did not book for. The Manager Robert is always out of office and never available. The staff does not want to help its like they have stolen 400$ from us, since it was a prepaid booking (as we scheduled to pick up after hours) they just charged 400$ extra and now do not respond. I would suggest booking with alternative rental providers. read more

We had a great experience with 4x4 Rentals! Our large family needed a premium SUV, and 4x4 was the only one who could honor my request. The GMC Yukon was perfect. Customer service was a pleasure--Andrew checked us in and out, and he was professional and knowledgeable, yet personable and efficient. I was reluctant to not rent from a Big Rental company, but I was pleasantly surprised with 4x4. Please give them a try! read more

Maybe don't cater to people that want to drive the gravel roads like the Denali and Dalton hwy then send them out with a vehicle with shitty bald street tires to leave them stranded. Or perhaps include a second spare tire. Also, Purchase a tire patch kit and a small 12 volt air compressor before you leave pavement or you'll be hitchhiking your way to cell service. read more

Alaska 4x4 was convenient and easy to deal with. Friendly and helpful staff. I would book with them again

Alaska 4x4 was great! they accommodated my request to change the pick up time of the vehicle and they also mailed me my passport when I forgot it in their vehicle! good experience overall. read more

It's been several months since they issued me a refund, and then I found another charge which completely canceled out my refund. I called half a dozen times and each time they said they were looking into it and would get back to me but then never did. Incredibly unprofessional. If you do business with them you are flipping a coin to see if you're going to get screwed over or not. read more

I will never rent from any other car rental company other than 4X4 while I am in Alaska. Customer service is TOP NOTCH and today when I spoke with Karissa was AMAZING .... I just only wish they had a frequent renter points thingy since I rent from them SO often it would be amazing to get points towards a discounted rental .... loyal customer forever read more

If they had one of these in every airport they would be my go to rental. The customer service was outstanding especially from Janet, Karen and the lady that took our keys at the end of the trip. The car we requested was the car we got (which is not always the case in other rental agencies). The car was clean and in great condition. The price was better than all the other rental agencies read more

Had a reservation from another rental company, but they didn't take debit cards. AK 4x4 does! Very professional, and rented me an SUV on the spot. Had an issue with the car, so they gave me another one. Rental was returned after hours and dropped the key. They accidentally charged me for more prepaid gas than agreed, they refunded promptly. I will ALWAYS use this company when we fly up to AK from now on. Prices were actually better than Avis, Thrifty, Enterprise and Budget. Do yourself a favor and book with them first! read more

I rented a pickup truck for my visit to Alaska. It was a wintertime visit with a good amount of snow and ice. This 4x4 Ram 1500 performed perfectly. Great for a trip around Alaska. Nice to be able to plug in the truck in -35 degree nights that allowed it to start right up in the morning. The price charged was similar to the prices charged by the big companies but the service was much better. I reserved several months in advance and everything was great. The rep I saw at the counter did all the paperwork and then took me out to the truck to go over it. Real good personal service. Then when I returned the truck, it again was personalized service with a very friendly rep at the return place who was friendly and helpful. The truck was a nice truck with very low miles and was super clean. I will most certainly rent from them again on my next visit. read more

The cars were great, and the customer service was great. The staff, especially Malyssa and Krissa were very helpful.

I've got mixed feelings about this place, and therefore could not get myself to give them 5 stars. I rely heavily on reviews when planning trips, and I found it best to be fully honest about my experience. Their website is pretty thorough and was able to address most of my questions prior to booking. The booking process was easy and the staff was flexible when we had changes to our flights and decided to upgrade our vehicle. Maybe not the friendliest, but at least they were helpful, right? We picked up our vehicle after hours and they were good with providing instructions on how to pick up the vehicle. Unfortunately our vehicle's windshield was cracked almost all the way through and the vehicle had minor body damage. It would have been courteous if the staff notified us of this pre existing damage, but a vehicle w no damage would have been better. In California it's against the law to drive with a vehicle like that for safety reasons. I guess Alaska's different. Nonetheless, the vehicle drove us around and got us everywhere we needed with no issues. Then it came time to return our vehicle. We received no instructions, and when I reached out they were very standoffish. I'm ex military, and like things to get done right. So if I asked too many questions about returning the vehicle, it was because I wanted to be clear that we followed all instructions. Friendlier or maybe just being proactive in communicating instructions for return would rather than what felt like an attitude may have been more helpful. Would I rent again? I'm not sure. We did see other 4x4 companies in the are and would probably give them a shot next time. read more

Alaska 4x4 Rentals - Cracked windshield - Car Rental Near Me - Anchorage, Alaska

So glad that they were around. I delayed on getting car reservations for a trip I planned for family friends and suddenly all the traditional places were closed. I found Alaska 4x4 Rentals and got what I needed at a reasonable price. Now, there was almost a hiccup. The day of departure I still wasn't sure how I was to get my car since we came into Alaska awfully late. I called them and left a message. Thank goodness I had. Them processing my reservation from several weeks earlier slipped through the crack. However, we fixed it and all was well. Had a great vehicle for four adults, plenty of room for luggage, and it was a dependable vehicle too! All was just fine. Just...make sure you follow up with them if you are waiting for them to get in touch with you. Just...make sure you don't have a big oops that I almost had. No biggie. It was fixed. Just do your responsible part too! read more

I want to thank Ryan Lee for a great experience in helping me find my rental at a fair price. I was traveling from Vegas far away from home and Ryan made my experience stress free and pleasant. I appreciate the great customer service. Sincerely Jaime read more

Ryan Lee was a super Great help. Was able to locate a rental at a great rate . I will definitely rent from them again soon read more

Amazing experience. We rented a small size SUV in March and got a Chevrolet Equinox AWD with only 2200 miles on it in great condition. The vehicle came with all season tires and was in good shape. The manager was friendly and gave us some nice local tips. The pick up and after hours drop off was breezy. Only thing is that they are located in the North terminal (about 7-8 min walk) and most domestic flights are in/out of south terminal I would recommend giving the local company a chance. They are reasonably priced and have a good fleet of cars. read more

I've been renting with Alaska 4x4 since late 2023 till know and I've always had a great experience with them. Would highly recommend Alaska 4x4 if you're under 25 and or don't have car insurance for they will help accommodate you instead of the other rental car companies. I also have to thank Jhane for her helpfulness and always giving great service to me when I fly in late at night. Without her always suggesting on how to get great deals with Alaska 4x4 and the help she provides I would have picked a different rental company by know, instead I rent with them all the time when I fly into Anchorage. read more

Continued to rent from here until I bought a car last Tuesday--they consistently went above and beyond, extending my contract and keeping my in the Jeep rental I loved! Thanks to Cherish for working by herself on Saturday when I know she was underwater and for closing out my contract with ease! Love this team and would recommend them to anyone needing a rental in Alaska, local or tourist! read more

Alaska 4x4 Rentals - My gorgeous Jeep from Alaska 4x4 Rentals! - Car Rental Near Me - Anchorage, Alaska

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I had the privilege of renting a vehicle a second time recently through Alaska 4x4 rentals. I was headed up to Denali for the fall shoulder season and ended up renting a Jeep Grand Cherokee, which I absolutely loved. The reservation process is always quick and seamless and vehicles always in excellent shape. The staff at Alaska 4x4 rentals are always very friendly and easy to work with. Because of my experiences I will continue to rent from them and they come highly recommended from me. read more

Alaska 4x4 Rentals - Jeep Grand Cherokee rental. - Car Rental Near Me - Anchorage, Alaska

We booked a last minute rental online and when we arrived at the counter, it did not look promising. Kudos to Eric and TJ who both stepped up and made things happen! We had just booked a pick up truck and left the airport in an Uber, apprehensive that they would be able to accommodate us. Lo and behold, I spoke with Eric around 8pm who said the managed to secure a vehicle for us. When we went to pick it up, it was a full sized SUV AND he gave us a 10% discount to cover the Ubers we used! We had a magical week in Fairbanks that would have definitely not happened had these 2 not stepped in. Thank you to both of you!! Unbelievable customer service!! read more

Can't put on words how Chris, at Anchorage airport, went beyond for us! We got lost and couldn't return the car on time for our flight. So he helped us to find him and he drove us to our terminal to see if we could still get our flight. Unfortunately we didn't make it on time, and bc we were in rush, we forgot some itens in the car. While we were waiting for the new flight, he showed up in our gate where we were to return our things. Thank you so much!! read more

If you are driving around Alaska in Winter which is the only way to get around there, I would without a doubt rent from these guys as they are a Alaska based company and all their vehicles are AWD/4x4. They also let you drive their vehicles on unpaved roads which would allow you to explore northern parts of Alaska. They are reasonably priced as the other commonly known rentals that everyone is familiar with and provide better vehicles which are more Alaska ready. So do yourself a favor and book them in advance and enjoy driving around Alaska stress free! read more

Alaska 4x4 Rentals - Car Rental Near Me - Anchorage, Alaska

Service: five stars. Car: five stars. You should really consider using this business for three reasons: 1. You shouldn't drive a non-AWD in Alaska, whatever the season is, so this helps you to rule out most if not all of the cars available at the "big companies". 2. Dealing with Four by four's employees is extremely easy and pleasant. And the car (we rent a Cherokee, which is their lower end iirc) is good. 3. When all is equal (Benefit cost ratio, service quality, etc.), I would choose the small local businesses over the big corporations. And four by four is de facto better than any big rental company. Tip: I don't consider it as a con but something.you need to factor in. Four by four is located at the North Terminal, instead of the South Terminal where most flights land/take off and most rental companies are at. It is a short walk or short free shuttle ride, so make sure you factor the time in. read more

We got a beautiful GMC Yukon with 4WD. It did great in the snow and was the perfect car for a ski vacation. Alaska 4x4 was so nice and easy to rent from. Thank you! read more

I researched pretty extensively a few car companies that allow their cars in gravel roads in Alaska and they were my choice and now I'm very happy I did chose them. They were extremely flexible and kept the communication going during the time were travel restrictions were changing by the day. We rented the camper truck and it was perfect and completely self sufficient, between the solar panels and the two gas tanks we were able to camp at many spots in the middle of no where away from crowded campgrounds without losing comforts like heat, refrigerator, stove.. etc Completely satisfied. read more

Alaska 4x4 Rentals - Car Rental Near Me - Anchorage, Alaska

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You're probably here (as I was a week ago) because you're trying to weigh up going with Alaska 4x4 and paying a bigger chunk of change than an Avis, Budget or another big national company. Definitely without a doubt they are worth the money for excellent customer service and the peace of mind of having a vehicle equipped for whatever Alaska throws at it! Alaska 4x4 were super attentive and communicative to my questions when I booked at the very last minute and I felt safe and comfortable in my vehicle, even with an unexpected dump of snow... shout out to the heated steering wheel and studded tires my wrangler had. I am already dreaming of my next trip here and will for sure go with these guys again! read more

Alaska 4x4 Rentals - Car Rental Near Me - Anchorage, Alaska

I highly recommend Alaska 4x4. We got a premium SUV for 6 adults and all of our luggage for half the price of other rental agencies in Alaska. The vehicle was comfortable, clean and ran flawlessly. We picked up in Fairbanks and dropped off in Anchorage. The process of renting and dropping off was simple. The best thing about Alaska 4x4 is the staff. They are friendly, helpful, flexible and great to work with. read more

This has been the best experience we have had with rental companies. Extremely nice and helpful staff. Picked us up curbside at Fairbanks airport and it was literally a 2 minute drive to their site. We were in and driving out in less than 10 minutes. We rented a Jeep which was perfect for the surrounding areas to explore. Didn't have to worry if we could drive on gravel roads cause that is what they specialize in! Had absolutely no problems during the rental time and drop off was very easy as well. Will definitely rent again from them! Thank you for a great experience! read more

Alaska 4x4 Rentals - Awesome Jeep - Car Rental Near Me - Anchorage, Alaska

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Amber at the Anchorage airport was absolutely amazing. she saved our entire trip. Amber spent about an hour trying to arrange a vehicle for us after a mishap with Budget. Amber overheard our situation and called us over to try and see what she could do. after an hour of stress, exhaustion, and irritation, I will never forget the moment of relief when Amber said "are you guys ready to get out of here?" She TRULY was a blessing from God. Amber went WAY over and beyond seeking out to help. She deserves a pay raise and much much more! Thank you so much Amber, we wish there was another way to thank for how helpful you had been, we will always remember Amber at Alaska 4x4!!! read more

My wife and I rented a vehicle in late February for our one -week trip to Alaska. I had called the Anchorage office directly, spoke with Heather and reserved what she called an "Ecosport SUV". We flew in to Anchorage, arriving after 1:00AM, and Heather had waited at the Alaska 4X4 Rentals desk for us! When I had called to make the reservation I had discussed our itinerary with Heather so that she would understand what kind of vehicle we needed. On the agenda was a drive to Matanuska Glacier, to Denali, to Chena Hot Springs, to North pole and to Fairbanks. The driving conditions were not so great: lots of snow, ice and limited visibility. The vehicle that Heather had set aside for us was PERFECT!! It was a GMC Acadia SLT, and Heather had made sure that it had studded tires. When we picked it up it was newly washed and squeaky clean inside and out. The vehicle handled wonderfully, was roomy enough for all of our luggage and as an added bonus, it was very gas efficient. Thank you Heather for setting us up with a great worry-free vehicle! Also like to shout out to Eric in the Fairbanks office (where we dropped off the car) for his assist on the return. read more

My husband and I found Alaska 4 x 4 Rentals online before reading any reviews and what a fantastic choice! From the initial call speaking with Chris to meeting the Operations Manager, Ingrid K at the Fairbanks location our experience was 10-star service. After placing our call, Ingrid arrived quickly in an immaculate SUV. Actually, picked us up in an upgraded vehicle (no additional charge) - Chevy Traverse AWD - perfect for the snow that greeted us exiting the terminal. Once we finished a thorough explanation of the contract, we were down the road in no time. Ingrid is an excellent example of remarkable customer service!! The drive from Fairbanks to Anchorage (where we dropped off the vehicle) was relaxing and truly comfortable because of the generous upgrade. The rental price was beyond reasonable and the drop off quick and easy at South Terminal. You can't beat the service or price at Alaska 4 x 4 Rentals. Highly recommend the staff at both locations! read more

So very disappointed. I rented a 15 passenger van for a family vacation. I was contacted and asked if they could make it a 12 passenger van and they would lower the price when I pick it up. I said that was fine. Needless to say they didn't make any provision to reduce the price and no notes when we got there (late at night). Getting the van was in a DARK parking lot and I was told by the girl at the desk to just hit the panic button to find it. She didn't know where it was. She said if it is a 12 passenger to call back and let her know and she would leave a note for the manager. -I did call back and inform her it was 12 passenger. I found the van but because it was so dark I hit the on star in attempt to find some lights. I took the van that night without getting a good look at it. The next morning we go to leave and there are 3 alarm lights on: a tire pressure / a DEF fluid light stating dangerously low (didn't know what this was until my BIL told us it goes in diesel engines) / and Check Engine light. So, we pulled over and checked the tire - it seemed fine. My BIL bought the DEF fluid which wasn't cheap and we left the box in the van when we turned it in. We watched the Check Engine light. I don't understand why they would send out a vehicle with these lights showing. We were there 10 days ... No call from the manager. I turned the van in in the DARK with no person available to speak with. I wrote a note explaining the situation / the 12 passenger swap and the alarm lights and was disappointed that the manager had not contacted me. I find out later that they went after my insurance 6 months after my rental. The insurance shows a claim for $3850+. I have to file a request to find out what that is for. I rented the van for $6000. All I can say is BEWARE!!!!! read more

Great experience using this local company. Communication was great from start to finish. Upon arriving in Anchorage, you do have to walk or shuttle over to the north terminal to pick up your rental. Really not that big of a deal. We did the divide and conquer approach. I walked over while the rest of the family picked up the luggage. The service was great and everything was explained to me in full detail. We ended up with a brand new Jeep Wrangler. The whole process took less than 10 minutes before I was driving away. For dropoff, we walked into the terminal and simply handed over the keys. They then called the shuttle for us to get to the south terminal. I will also add that they went above and beyond. When we got to my Jeep, the cooler I had rented from them was not there. The employee told me to head on over to the south terminal to pick up my family, and that she would run the cooler over to me personally. Sure enough while I was loading up my family, she drove up and handed me a cooler. read more