From the second Jonathan (not sure if that is how you spell his name) picked me up, it was an…read moreamazing professional and fun experience. He picked me up from Lithia Auto Body Shop and came in, introduced himself before we were on the road. I had recently gotten into a car accident all the way from March, and it wasn't till now that my personal car was going into the shop due to the claim being a hassle. It was easy to talk to him while we were heading to Enterprise and after introducing the car to me, he filled me in on what Enterprise offers with the rental. As well as the policies and procedures which I didn't feel too bad about because of how he was explaining it. He had amazing customer service, and my first impressions of him was: that he had such a great vibe to him! I was set up with a 2023 Toyota Corolla Cross and it's nice because it is one of my dream cars. Right now I don't see any problems with it, other than learning about the car. Everything was in a timely manner as well and it really shows that he loves what he does. Shoutout to Jonathan. He was truly amazing and I hope to work with him again!

We have utilized this Enterprise location two times now, both due to our vehicle being in the shop…read moreand our insurance having a contract with them. Within an hour of getting off the phone with insurance, a gentleman from Enterprise called to set up the car rental. Since we didn't have info from the body shop, we weren't able to book the exact timeframe. They followed up a couple more times throughout the month to ensure we were taken care of and booked an SUV. Sooooo... with that being said, the 3 stars is for the customer service. I did arrive quite early to pick up the vehicle because my husband had to suddenly go out of town for work and I had to make things work. The gentleman that assisted me was very polite and I let him know that it was no trouble to wait a bit. After about 30 minutes he let me know they had my car ready. Couple things... I've never not had a full tank of fuel when renting a car and only had half a tank. Not too big of a deal but when commuting daily, a full tank is appreciated to start off with. We did a walk around and there were the typical dings and scratches pointed out, no big deal. It was very cold outside and the car had apparently just been washed because it had a coat of ice over it. I got in the car and the center console and glove box were open to try to thaw the car out. But that's no big deal, it's the fact that the inside of the car was pretty gross. I was in a hurry at this point and more focused on getting to where I needed to be safely. There was garbage in the passenger door, which I didn't see for a few days since I was driving on my own. There were food crumbs and grease on the dashboard and cup holders. A note from another renter that didn't get thrown away. Grossly sticky steering wheel. 'Change oil' light on. Just not what is expected when renting an upgraded car for a couple weeks. Upon returning the car, their computers were down and we were not given anything saying we returned it. I took a photo of the odometer and we were fine. We also never received the documents via email like we were told. We did let the young lady know the vehicle was gross inside and that the way we returned it was exactly how it looked when I drove off the lot. She was extremely apologetic and we let her know the customer service was great but that should be looked into a bit. Again, Customer Service was great but the car was just plain gross... I shouldn't have to wipe down the steering wheel to drive a newly rented car! Blech!

Wild Alaskan Rental Adventures had great customer service. They were very nice and friendly, and we…read morehad an easy time registering for our vehicle. The vehicle that we received was a 2020 Prius Hatchback, and they even included snow tires for our trip. That definitely came in handy since it was snowing a lot during our trip. The car was clean and easy to drive in. Overall, we would rent again from them when we return to Alaska in the future. Thank you Chad & Missy for giving us a safe and comfortable ride!

I highly recommend this rental company great service with great vehicles they will have what you…read moreare looking for during your visit.

This place was amazing. The car, which we rented, looks like a brand new car with scents of newly…read morepurchased one even though their estimate was less priced than any other companies. Needless to say, its condition was excellent. Most important factor to influence trips is People. The people there are all super nice and trustful. Renting the car was critical part of our trip this time. Thanks to them, we could leave great precious memories. Thank you again for all the kindness. :)

Ease of communication and pickup and great customer service. New, Clean and reliable car. I did not…read morebook a car ahead cos was not planning to drive and depend on railroad and hotel shuttles. Me and my family had an extra day to spare in anchorage and found couple of extra spots to explore so contacted them just a day before when I needed the rental but they were very prompt with the response and even accommodating in me requesting a 10:45 pm pickup. From my trip that day I got late and reached close to midnight but they still had the car ready for me and got me quickly ready. The drop off next day was very easy and they dropped me off back at hotel.

excellent staff and customer service !!! Highly recommended !! Great location and value !!read more

Avoid this place! First, they are overpriced - almost every other major car rental company in…read moreAnchorage is cheaper. Second, Cheapwheels forces you to buy their extremely pricey "insurance," which is void if you drive off-road (a problem for a state with so many B&B's that require driving on unpaved roads), and it requires a $1 to $2,000 deductible! No other car rental company requires such an outrageous deductible if you buy their coverage, and every reputable place will have basic insurance built into the rental cost itself. Additionally, Mike and Cindy are extremely shady and unethical businesspeople. Not only did they not explain how minimal their required "insurance" coverage is despite its exorbitant cost, but they also charge a $100 non-refundable deposit, which is unheard of in the car rental industry. This 'deposit' scheme was not adequately explained to me, of course, and was nowhere in writing. My credit card company is now attempting to get the money back after I had to cancel the reservation (after I found out about their shady insurance policy), and it is money that they basically stole.

These guys ruined our trip. We had booked a full size car to drive on the McCarthy road (gravel…read moreroad). When we reached the airport, they didn't have any car for us. After waiting 45mins, they said they found a Corolla for us. This car was in worst possible condition. 60k+ miles, cracked windshield (see the pics), filthy seats, worn out tires. We had no choice but to take this car because it difficult to get rental cars at the last moment in Alaska. In the end, we didnt drive the McCarthy road fearing that this car would break down. Beware of this car company.

We rented a car from High Country after planning our trip out to St. Elias/McCarthy and realizing…read morethat most big box car renters don't allow their cars to be driven on gravel roads. After realizing this, I gave HC a call to inquire about renting and was surprised and thankful to discover that their rates were much better than the big name companies. The person on the phone was patient and more than willing to answer my questions--I booked immediately. When we got the car it was very clean and in great shape. We had a great vacation and ended up extending our trip and rental another day which was no hassle at all with these guys. Upon return they gave us a shuttle ride to the airport. I cannot recommend this place enough. It's nice to deal with and support a local business and it's even better when they leave an impression like they did with us.

Easy process to pick up the car. Warning - you might get something different with a fisherman's…read morespecial. FINE. we got an early 2000 Nissan. It was great on gas. Got us from point A-Z with no issues. She even drove us to the airport since this is an off airport place. Gas near by. Give them a call!!

When planning our self-driving trip to Denali National Park, we compared different car rental…read morecompanies, also read a lot of reviews by many renters. Alaska Auto Rental stood out with the best rate and the highest customer recommendations. It turned out we did a good choice. The pick-up /return process was simple and fast. The airport shuttle was very good and convenient. We got a brand new car, which was super nice. Most important, the company's service is excellent. They answered the phone quickly and friendly, sent emails with detailed instructions. The pick-up /drop office has 24-hour service with nice staff, and the shuttle to airport was ready when we drop off the car after 8:30pm .... overall it was a wonderful experience, much beyond our expectations. We had never rented a car over a phone-online only company before. We must say, it is a brilliant idea, and worked out great! Thanks Alaska Auto Rental! You made our trip truly happy! Don and Ying

Family rented a Suburban for our Alaskan vacation. Vehicle was in good/clean condition and did not…read morehave any issues during our 10 day trip in early May. We picked it up at the Anchorage office, drove it up to Talkeetna, then down to Seward, and dropped it off in Whittier. Very convenient to have the one-way trip allowance. Note: There is a charge for this convenience--as expected--but it's reasonable. Alaskan Car Rental can also provide car seats, which we utilized for our two kids. A good overall experience and friendly customer service.

I booked a rental car three months in advance for a one-week trip, with both pickup and drop-off at…read morethe Anchorage downtown location. When I returned the car, I was unexpectedly charged an additional $299 for driving on a gravel road. The disappointing part is that this surcharge was never clearly explained during pickup. The staff simply pointed to a tiny icon on the booking webpage and claimed it was disclosed there. How is a customer expected to remember a small icon from a booking made three months earlier? The booking confirmation email also made no mention of this potential fee. When I questioned the charge, the staff said they couldn't remind every customer because they serve 50+ customers a day. If they can't reasonably be expected to mention such an important fee at pickup, how can they expect customers to remember it months later? As visitors unfamiliar with Alaska, we also had no way of knowing which location has gravel roads unless you travel to that location This fee felt like a hidden charge rather than a transparent policy. If there's a significant surcharge for driving on certain roads, it should be clearly explained at pickup and included prominently in the confirmation email. Beware of this unexpected charge before renting here.

Heather did an excellent job getting my husband into a rental car while our subie is being…read morerepaired. She was quick to call and provided us with exceptional service. As someone that usually is an airport only rental car renter, I can say that this Enterprise was well managed.

Mrs. Heather is amazing. She exceeded my expectations & she really went the extra mile to help me…read more Which means more then she will ever know. She is a wonderful manager & I really Appreciate her. She really took time & helped me. She did not just hand me off to one of her employees & have them finish the transaction. She actually talked to me each time & she personally made sure everything was good to go. She is one of the best managers I have worked with in a long time. Enterprise is lucky to have an emplyee with such ,excellent customer service skills, especially!