This is the third time my husband and I have stayed here. The first two times were more than a…read moredecade ago. We use for convenience to the UCH Anschutz medical center in Aurora. Our more frequent doctors are conveniently in Boulder and Longmont. But some surgeries do need to happen at Anschutz. It's a facility that draws patients from several states so nearby lodging is important. SpringHill Suites was one of the first. There is a Hyatt next door. They share a shuttle service that takes patients and family members across busy, 8 lane Colfax to both University Hospital and Anschutz Outpatient Pavilion, Sue Rodger's Anschutz Eye Center as well as to Colorado Children's Hospital. This visit was planned for my husbands eye surgery and though a day surgery with a post op appointment the next day, we decided to stay over until he was cleared to drive back to Boulder as I don't drive because of a low vision condition. In winter, the extra time is even more important. The hotel has rooms designed and priced for this need. It was less expensive to stay here than to pay for car rides back and forth each day. The rooms are small studio suites with comfortable furniture and linens, micro fridge and micro wave and workspace with lots of lights and charging plugs. The room we had was nearly identical to what we had a decade ago, so upkeep and updating must be done regularly. The staff only changes linens as needed to save water but they were happy to leave off extra towels for our 3 day stay. The lounge downstairs serves breakfast staples as many do. Simple stuff my husband was ok with though I needed more options but u was free to do this while he was in surgery. There is a bar for evening that we did not use. There was a small convenience area with sodas, snacks, and. Serious treats but they were out of a few things he wanted, like ice cream. The rotating staff members were all helpful and pleasant. We used the shuttle on surgery day but walked the next day in nice weather for a little exercise. Shuttle driver was very feelingly. The second day there was a phone issue at the Hyatt next door that prevented us getting the shuttle though we didn't really need it anyway.if the weather had required it, I think we had plenty of time to have it resolved. The walk was only 6 minutes, using the pedestrian bridge over Colfax, which you are not allowed to cross on foot. It is prominently posted at the corners where it had been allowed in the past before the road got so wide and busy. One thing we noted different on this visit was that we were given a room facing Colfax as in the past , both times, we had rooms facing the parking lot. It was very noisy even with the heavy drake across the window. Take parking lot if you can get it. We will if there is a next time. Another small annoyance was that our 3rd floor room smelled lightly of bacon for about 30 minutes as the breakfast was being cooked. That had not happened in our first floor rooms a decade ago but I am not aware if they even served breakfast back then.

So far I'm very unimpressed, slightly disgusted and annoyed at the rates for this hotel. They said…read morethey don't have normal room service, they only clean rooms once every 3 days. The shower drain is backing up. When I just took a shower, I had to stand in dirty water. The refrigerator is barely keeping anything cold and is freezing over on the inside. I went to lay down and I found jelly on the side of the nightstand next to the bed! The bathroom configuration with the toilet and shower separated and having the sink's faucet offset, is ridiculous. Then at night when I want to wind down and watch tv from my bed I can't because the TV is so far off to the side I can't barely see it. I have paid far less to stay at Marriot hotels with much better conditions. I assume since there's an event in town - Marriott decided to price gouge instead of charging a reasonable rate for a very poorly managed hotel. Update: Their breakfast is about as desirable as the rest of the hotel. There was hardly anything to choose from. They had breakfast sandwiches that were soggy and cold. The oatmeal was dried out. Of course your standard powdered eggs and sausage patties. The area with cereal look like it had exploded because no one was cleaning up any messes. No bagels or breakfast pastries, just English muffins. Usually I'd just grab a yogurt but they didn't even have that. What was really upsetting is when the lady who was supposed to be restocking everything couldn't restock food for everyone but brought ONE person like 2 dozen sausage patties but can't restock food for anyone else? Breakfast wasn't stocked ANY day we were there. (Reduced to 2 stars) Update 2: I'm assuming this is a pet friendly hotel but pet friendly shouldn't mean I have to listen to a dog barking all night in a room next to me. Normally I can sleep decent but I slept horrible from the beds and pillows being super uncomfortable. The hotel shakes every day around noon to 2pm, I thought it was an earthquake at first, no clue what that was about. So be aware of that if you try to take a nap mid-day. (Reduced to 1 star) I noticed on their website that the manager responds to complaints, but there are similar complaint by a lot of people. I can't believe we spent $1k to stay here and not have any amenities as simple as daily room service, a decent breakfast, clean room, working refrigerator, drains that aren't backed up, etc. Also, the upholstered furniture in the room is disgusting and needs to be cleaned.

Absolutely beautiful and this place is a good reminder why I love being a member with Hyatt. Last…read morenight, Denver Airport had many delays and cancellations due to weather, and many had to find a hotel last minute for a good night's rest. When we arrived to the lobby, there was an extremely long line from the check-in desk. I was very impressed how fast the 2 front desk agents worked. Mary helped me check in and she was incredible. The whole process took like 2-3 minutes. She is a absolutely wonderful and made my Hyatt experience much better. Thank you!

Bad Customer Service at their restaurant. Poor service with…read moreextremely long wait times. Gave the bill without asking if I needed anything else, which I did. Would not recommend, eat elsewhere.

I stayed at The Benson Hotel and Faculty Club for one night while in town for a business trip, and…read moreoverall, it was a great experience. The staff were very friendly and welcoming, and the location is hard to beat if you need to be at the University of Colorado Anschutz Medical Campus. The bed and pillows were especially comfortable, and I had a very restful night's sleep. Having The Common Good restaurant downstairs was also really convenient. The appetizers were excellent, while the main courses were just okay. I was particularly impressed with their selection of non-alcoholic cocktails, and there were plenty of creative options to choose from. Overall, I'd definitely consider staying here again, especially for business trips to the Anschutz campus.

A very comfortable hotel when you visit the medical center. The problem is that the dining hall…read morecloses at 8:45 pm. The room is clean. The bed is comfy.

(Summer 2022) The rooms were ok, the entrance lobby was ok, the reception was acceptable, the…read morebreakfast was ok. I initially started at three stars, but there was one thing that stood out. Well disciplined pets were allowed, and we brought our mini-aussie. She was not allowed at breakfast (not surprising at all). Still, she was not "barely" acknowledged, as many "we welcome pets" hotels do. Nor was she "heartily welcomed" as few hotels do. (Candlewood Suites is a lovely IHG exception for this.) Still there was an "outdoor patio" adjacent to the breakfast area, and (whispered) - just get her in there, there is an outside entrance, and you can enjoy your breakfast with her outside with you. We did that, and as the breakfast area filled, another couple joined us outside (they were all like tables for eight), and we and they and our aussie all had a wonderful breakfast together. That's what got you the fourth star Holiday Inn Express Denver. Thank you.

In town for a wedding and this was halfway point to Cathedral and wedding party venue. Good…read moreservice, updated facilities, and good location. Breakfast is your hotel standard fare but I do enjoy the biscuits and gravy. Coffee was freshly ground also.

Ok, but this Hilton brand has lost its luster, popular with business travelers most of DoubleTrees…read moreget a lot of business, government and construction/road crew contract guests. Our room was ok, clean and ok, but not as comfortable with the Home2 chain also by Hilton that we prefer. The staff was usually engaging, even the ground staff and the room service staff. We got to breakfast late and the hotel was getting ready for an all-hands staff meeting. We were welcome to stay in the lounge while they had their meeting and it was clear that customer service and hospitality was important to them and it showed in how they all treated us. I would say the stay was more professional, friendly and engaging than we expected from this price point. And yes they still have the cookies but they are no longer locally made and although warm they tase more like frozen cookie dough than they used to have. I think all DoubleTree's do that now.

Jack and Drew greeted me promptly and professionally at the front desk. They were friendly and…read moreinformative. The customer service here speaks volumes to their organization!

I stayed at the Hyatt House on a not so recent trip (August, 2024). I've stayed at Hyatt properties…read morebefore, but this was my first time staying at a Hyatt House. The hotel is located across the street from the Anschutz Medical Campus. They keep the entrance locked at all times. If you don't have a key card to enter, the front desk staff will buzz you in. Upon my arrival, I received a complimentary bottle of water which I appreciated. When I got to my room, I tried to turn on the TV, however it wouldn't work. Maintenance came up pretty quickly to fix the issue. Somehow my room did not have the correct remote for the TV. Luckily they were able to find a remote that did work with the TV so that was a relief. The room was nice, spacious, and clean. It had a microwave, mini fridge, and a little coffee bar. The bed was very comfortable and I slept well. They offered complimentary breakfast each morning. The food was mediocre, but I did appreciate the fact that they had a good amount of offerings like eggs, ham, pastries, cereal, and yogurt. I stopped by the H Bar (located in the lobby) for happy hour. I didn't order any food, but I did have a French 75 which I enjoyed. I had a comfortable stay at the Hyatt House.

Loved the security of needing to use a room key everywhere. It is so incredibly clean and quiet. We…read morehardly ran into other guests. The kitchen is a huge hit. So helpful in saving money being able to make stuff in the hotel. The supplies is limited though, so keeping that in mind. Housekeeping only comes every other day, you have to go down to the front desk to get extra things as they don't run it up to you. Love how the beds are in a separate room with a door so that when the kids went to bed I could still hang out with my husband in the living room. It truly felt like a home away from home. Would love to stay here again.

This hotel was, I believe, recently bought by Marriott. There are rumors that plans include…read moredemolition of its signature multi story central atrium, which would be tragic. So long as the atrium architecture remains, we highly recommend this wonderful property, with its unusually upscale rooms. Shuttle to DIA, very nice. Good restaurant and bar. Great access to nearby DIA for flights in and out of Denver. Well trained staff. Highly recommended.

Our experience was appalling from beginning to end. A staff member I cannot name refused to allow a…read moreDoorDash driver to bring food to the room for an 84-year-old woman. She made the driver leave the food at the front desk but did not call the room or contact the person whose information was on file to let us know it had arrived. When we called and asked that the driver be allowed to deliver the food to the room, Ahnya hung up on us twice. She was incredibly rude, dismissively told us, "It is what it is," and showed absolutely no concern for an elderly guest who was waiting for her meal. This came after we arrived to discover that the hotel was under construction, despite receiving no adequate advance notice. We were allowed to swipe our cards and commit to the stay without being properly informed about the hotel's condition or being given a fair opportunity to decide whether we still wanted to stay. When we raised our concerns, we were essentially told that "policy is policy" and that the property is changing to a Sheraton anyway, so it supposedly would not matter if we contacted corporate. That response speaks volumes about the complete lack of accountability, professionalism, and respect shown to guests. Although the rooms were clean, that is the only positive thing I can say. There were no meaningful amenities, no consideration for an elderly guest, no courtesy, and some of the worst customer service we have ever experienced. A clean room does not excuse treating guests--especially an 84-year-old woman--with such indifference and disrespect. If you're looking for an argument on every front then this is the place for you. Avoid this hotel.

This was the worst hotel experience I've ever had. We were told by hotel staff not to drink the…read morewater in our rooms, the AC was broken and it was 100 degrees outside, and worst of all me and the girls staying in my room all got bit by something - spiders we think. My legs were covered with giant welts with new ones popping up every night. I still have marks from the bites and it's been months. I wish I had slept in my car.

I have no clue why two male employees would walk into a lone female's room at midnight just to ask…read moreto get a card on file for incidentals, but they did. The were not invited or allowed in. They let themselves into the room. I will be contacting Choice Hotels over this.

My wife and I stayed there for a week recently and even with a few hiccups our stay went well. Be…read moreadvised that this is a newly opened hotel and they still have a few problems to work out. We were well pleased with they way they handled our problems. They bent over backwards to help us be satisfied with our stay. The rooms are good sized with a sofabed and a bed in the rooms. They are clean and comfortable. It is non-smoking hotel and has a indoor swimming pool and hot tub. It also has a small exercise room to work out in. They have a decent breakfast buffet with some different items every day. Would I stay there again, you bet I would. Very nice hotel! They are conveniently located behind the Taco Bell and Pizza Hut and one block from the McDonald's.

Let's start with the good. The room itself was clean and the staff was accommodating. The reason I…read morechose this hotel was because it's located near my friend's home. CONS: the hotel itself has a program that lets homeless people stay here. I was in line to check in and saw one person come out and signal another to go with him and 30 seconds later they come back out and with one of them holding a baggie. Yes they just did a drug transaction. At night it doesn't feel safe at all and one night in particular my friend and I went to get something from the car and we heard a loud noise sounded like a gunshot. Then a car came speeding up towards the entrance and a woman screaming for her gun back to the passenger who got out of the car. This location feels very unsafe. This is unfortunate because from what I hear Denver has programs to keep homeless people off the streets but it kind of feels like it just enabling people to continue with bad behaviors just in hotels. I will not be coming back to this hotel and hope the next hotel does not have a program similar to this one.

We stayed for 3 nights while on vacation and seeing a concert at Dick's Sporting Goods Park. The…read morestaff was very helpful and made us feel welcome and taken care of. We will be coming back.

Their bath products smell amazing! Great breakfast- the lady that takes your order was so sweet…read more Comfy beds and good water pressure in the shower. Quiet at night.