Stayed here with a family member to go to Ball Arena for hockey games back to back on a Sunday and Monday. We stayed here Sunday- Tuesday and had a great stay! The breakfast was great, the happy hour too, and every person of staff was so kind and helpful. Will stay here again, they were great and the room was great as well! read more

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Was charged $15 a night for parking but front desk said it was free when I talked to front deck at check. And $15 is crazy because the hotel is in a warehouse area, not a city location. Called front desk and they told me it was a mistake at checking and I'm screwed. Hotel was nice, but staff is the worse read more

Very impersonal greeting. Not welcomed as an Honors member by desk staff. Had an issue with one of my rooms. Was moved to another. Hotel is clean. read more

This past weekend was another charity event for Caps for Kids. It's always good to see patrons in cosplay. Our group @mile_high_multiverse was also there to support. They have a $7.00 sandwich deal which is a good deal. read more

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The Embassy Suites is definitely one of my go-to hotels and I do enjoy being a Hilton Honors member. We were able to get an early check-in. My husband and I left the "hustle and bustle" of a downtown hotel for a conference to book a room and enjoy the rest of our time a hotel that was away from the noise, so to speak. Nice staff; fantastic breakfast. As usual, loved the "have it your way" omelet station. We enjoyed eating at the in-house restaurant as well. Our spacious room was clean, though there could be a bit of updating done hotel-wide. The fitness center was small, but served its purpose. The only issue I have with the exercise space is that there was not a sanitizing station anywhere. I know we are no longer in the midst of the pandemic, but germs are still being spread and having sanitizer available in a small, shared space would probably be a good idea! read more

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I love this hotel. I'm not sure why I didn't review during my last visit. As with most Embassy Suites, you get a nice 2 room suite with 2 TV sets and if you're a Gold or Diamond elite member, also get snacks and bottled water. For this trip, was supposed to have my water and snacks in my room, but that didn't happen. I did get some at the front desk. They also provided a toothbrush and toothpaste and not the packets either. While I wasn't there for the manager's reception, I remember from last time that only 2 drinks are allowed now as opposed to 2 hours unlimited. The 5 stars goes to the breakfast cook who made me one of the best omelettes I ever had at a hotel. They have a very nice breakfast, but not the old buffet style that most Embassy Suites have. Their location was close to my customer which is why I picked this hotel. I also remember it's across the street from the House Of Dank. At the right time, you can get the smell when they're processing. read more

This hotel was amazing. The breakfast buffet was amazing , easy access to the freeway and airport. read more

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Was here for an event. Please note that there is an artificial scent being piped into the lobby. It was overpowering and I am allergic to this and it made it difficult to breathe and gave me a headache. I asked the lobby clerks about it and they had no idea. When I googled it, I saw that this a practice of the parent company (Hilton). Also, as an attendee of the event and user of their space, there is NO wifi. I used to love Embassy Suites with their great breakfasts and their spacious suites, but the smell in the lobby is intolerable. read more

This was the singularly best hotel visit ever. The breakfast buffet alone would be worth the stay. The hotel staff was great and, although the hotel was full, it was quiet. It is close enough to downtown to be convenient but away from the bustle. The only Cons would be paid parking and no free Internet but with smart phones of today it wasn't missed. read more

Pay to park with no alternative. Staff failed to inform us that the parking lot was pay to park. Seemed like we were baited into getting a boot/ticket. Also several homeless parties wandering/loitering around the hotel and parking lot while staff didn't seem to care. Would not return. read more

Take your money elsewhere!! Spent $240 for a night here the building is fairly run down and there are much nicer hotels in the area for the same price. They charge separately for things like internet and parking. Room service also barged in without knocking asking when we were leaving. Found this extremely rude and disrespectful when check out was still an hr away. The worst part about this stay was the breakfast crew setting off the fire alarms for 15 minutes straight at 5:30 am from the smoke. worst hotel stay I have ever experienced by far!! read more

No nearby transportation access. In industrial area, don't waste your money, stay somewhere else. Hotel is not providing even local shuttle service. read more

We stayed here during our visit to rocky mountains first week of September. We enjoyed our stay here. Rooms were pretty good and spacious. We booked a two bed suite with sofa bed. All of them were comfortable. Breakfast was the best part of the stay. They have a live omelette station which gives you fresh food instead of pre packed heated up breakfast vibes. They charge 9$ for parking which is something new for me coming from texas read more

SERVICE & CHECKIN Free early checkin & uncovered parking available onsite. The checkin process itself was slow & the customer service lacked any distinction (no impression). +1 for accepting tap payment . $75/night deposit. Housekeeping available by request. LOBBY, ELEVATOR, CORRIDORS The smoking area is WAY too close to the lobby entrance; cigarette smoke is unavoidable inside & outside the building when unloading or waiting on a vehicle. It's particularly bad in the morning & hits your nose well-before reaching the automatic doors. Extremely disappointed by this. Nevertheless, the social areas were beautiful, ornate, & clean. ROOM (suite) https://youtu.be/MZ9GraQFPUE?feature=shared Spacious layout with a modern design reminiscent of an apartment-home. It's strong on amenities & utility, providing: double workspaces, multiple seating options, & plenty of closet space. Very accommodating for two or more working professionals. The lighting is a bit dim in the common area & the opaque glass doesn't help, but it ends up feeling more "private". BED The (king) mattress we had was restful; more soft than firm but support was good. Perfect pillows (right-sized & hefty) with equally impressive sheets: comfy, soft, & clean. The top layer blanket, unfortunately, was abysmal... texture, quality, & insulation were all lacking, making this a questionable deviation from the status quo American duvet. BATH Medium size bathroom with odd angles but a nice design & clean space. Traditional tub-combination shower prestocked with Gilchrist & Soames ZERO% bath products. Large towels, albeit thin, & plenty of hanging fixtures to encourage reuse . TV & ENTERTAINMENT Solid setup: 50" LG HD LCDs on rotating base paired with antimicrobial universal remote. Ports were easy to access for a Google TV/chromecast. WI-FI & CELL RECEPTION The usual Hilton unencrypted complimentary WiFi offering behind cookie portal. Not the most performant but it works. Verizon service was consistently strong throughout. --Performance-- Video streaming - great Online gaming - great Video chatting - great --Nerd Stats-- 7-11 Mbps download 8-11 Mbps upload 0% packet loss 7 ms latency 1 ms jitter FOOD & DRINK DoorDash friendly location with a variety of food & drink options onsite + convenience foods galore! A mini market, vending machines, frozen foods, & cocktail lounge to name a few. A Medium mini fridge & mini microwave in room can be found in room along with espresso maker. NOISE The walls aren't dense, so noisy guests can be a problem, but our stay was peaceful & quiet. LOCATION The dispensary across the street was a pleasant surprise; A+. The view from our room was gorgeous during the day & provided an entertaining light show at night--very fun! VERDICT They really dropped the ball on smoking infrastructure & customer service could use a bit more personality, but it's a competitively priced property with a lot to offer. Lukewarm recommendation. 3/5 read more

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How about using sheets that fit properly and cleaning the hotel and picking up all the cigarette butts everywhere read more

Embassy Suites by Hilton Denver Central Park - Dirty Hotel, cigarette butts and filth all over the entrance - Hotels Near Me - Denver, Colorado

The hotel is in an industrial area which is kind of odd, but they seem to do good business regardless. Not much close by, but if you're willing to do a bit of traveling you can find shopping and other local restaurants. Use your Yelp app to see what nearby. It's pretty expensive to stay here, but if you take into account what goes into making an awesome breakfast then it seems to balance out. This isn't your normal powdered eggs and toast hotel breakfast. It verges on restaurant style. REAL eggs for made to order omelets or over easy as you wish. Bacon, hash browns and all the fixings. I highly recommend giving yourself some time to get your money's worth from the breakfast, because believe me, you are paying for it. The rooms are nice but not $175 nice. Take advantage of the hotel amenities. Again, everything they have, they build into the price of your stay. Safety- You are safe at this location, but as others have written the area isn't the best. Some have written that their vehicles were broken into. Do the obvious and don't leave anything in plane site if some bad guys happen bye. This is probably few and far between though. Otherwise, you will get a very good night's sleep here. Enjoy. read more

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Staying in Denver for my daughter's medical care at Jewish National Health. I booked the wrong location Sunday night & was in distress, front desk manager Angel was unbelievably helpful in assisting me. Although the correct location had no available rooms, Angel did everything in his power to assist me & walk me through transferring reservation to the other location. The next morning Julio was equally as helpful assisting me. I'm conflicted to leave this review bc the front desk staff deserves 5 stars & above. As did the 2 bartenders working Sunday evening. What welcoming service they provided and customized meal I requested. Very impressed! My issue with the hotel is that a simple coat of paint in the rooms, perhaps new couches and laminate flooring investment would turn this from 2/3 star to easily 4/5. Lobby, reception, common areas, concession shop were all outstanding. Hilton if you're listening, please invest in your hotel, we are investing in you through Hilton Honors. read more

Visiting this Embassy Suites is like time traveling back to the 90's. From the open atrium design, to the decor, and the lack of television options... it's all there. There's some nostalgia to the atrium and decor, but I don't miss the olden tymes TV. You see, some Embassy locations now allow you to cast from your phone directly to the TV, so you can use whatever streaming service you already subscribe to. This location only offers OnDemand for a fee and live TV, complete with commercials. So 90's. So nope. Also... the WiFi connection you get with your room requires constant vigilance as it kicks you off frequently. Not every Embassy Suites is so aggressive with the WiFi disconnects. There are plenty of good things. The rooms are nice and spacious, with a front living room area. This is also very 90s and is something I miss about some other Embassy locations. They still do free breakfast and happy hour. Parking is free. The staff is friendly. A pool exists. That's all nice. There are indications that they are short staffed here (especially at breakfast, which is a little chaotic and messy), but they doing their best. Things are tough. I'm giving them the benefit of the doubt. Overall, this place isn't a bad choice. read more

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Stay somewhere else. Understaffed. Poor maintenance. 2 of 4 elevators don't work. We waited almost 3 hours to get a blanket for sofa bed after calling 5 times. Bathtub drain made strange noises all night. Very strange. read more

I only have amazing things to say about this hotel and the reason for this is because of Renee! From the moment I stepped in until the moment I stepped out, I was treated by such great hospitality by Renee and the staff here. As you enter, you're greeted by the hotel concierge that's willing to assist. When I checked in, I was greeted with a warm welcome and was informed of all the amenities the hotel had to offer. Renee was very professional and explained how the hotel had complementary breakfast and an evening happy hour! She also went above and beyond to ensure that my room was spotless and had my waters available for me (Hilton honors member). The room was clean and spotless. The water pressure was great and the water got weak quickly. As expected the embassy had two rooms, which was great because I could work in one and really detach myself from with work in the other. The breakfast was amazing! Omelets made fresh to order. They also had bacon, sausages and hash browns to choose from as well. Typical cereal and bagels are there as well as donuts! Overall, I had an amazing stay and would definitely come back for all my trips to Colorado! read more

Good luck working with this hotel, if I could give it zero stars I would. Customer Service nonexistent * Purchased 3 nights of lodging through ID90 for the Embassy Suites on May 29, 2025 * Dates of Travel June 6th- June 9th * Frontier Airlines Flight 1065 cancelled because of weather June 6, 2025 * Frontier Airlines reschedules 1065 for Saturday June 7th * Called Embassy Suites at 17:15 and at 18:47 cst * Spoke with Embassy Employee Maria at the Embassy Suites Denver Central Park location (twice) * Expressed twice to Maria at Embassy Suites we will arrive on June 7th request not to cancel reservation. Maria assured us and confirmed room will be available (again room is paid) * Arrived at Embassy Suites Denver Central Park at 17:00 mst June 7th * Embassy Suites front desk employee refused to check us in * We asked if the employee can see our reservation, he confirmed and confirmed it was paid. Still refused to check us in. Stated he needed to know the third party name??? Told him ID90 ... his reply "nope that's not it, sorry" * Employee stated he could see room reservation was paid for and under our name * Requested Manager, desk employee stated none available * Phoned ID90 at 17:22 mst waited on hold for 20 minutes, left message requesting call back (ID90 never returned this call) * Used ID90 and AMEX to book another property for our stay (not Embassy Suites) * Contacted ID90 via email connected with Lilly at ID90 on June 8th at 06:59 (12 hours after sending email requesting assistance) * Lilly assured this will be investigated and will contact Embassy Suites * We also contacted Embassy Suites requesting manager intervention. Played phone tag with Jose Ambriz, after a few attempts spoke with Jose and he agreed there was a disconnect at check in and we were due a refund (multiple times). Apologized, embarrassed by the poor service and entitled to a refund * After numerous phone conversations over many weeks no resolution by both Embassy Suites and ID90. Provided ID90 with Jose' contact info, ID90 never reached out for Jose. ID90 contacted Angel, a supervisor not a manager, and she stated we were no-shows (obviously not true and a lack of communication with a manager. We contacted the property directly on June 6th and arrived on June 7, 2025) * Is this a scam at this property??? read more

This place will strong arm you into paying for parking. What other option do you have but to park in their parking lot? This is a classic example of "gotcha" costs. read more

Terrible terrible terrible. The rooms are way smaller than the pictures show. The AC is extremely loud. If you want to stay in an Embassy Suites near or in Denver go to the Embassy Suites by Hilton Denver Tech Center it's got better service etc. read more

I love this hotel however it's not perfection yet. The buffet and amenities are outstanding. But the room and service had issues. The toilet kept running and drawers were broken. And when we requested towels as there's no room service, they never showed up. But for the rest awesome hotel. read more

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We stay with embassy when we travel or those couples get away. Today is wifes 55 birthday have a nice dinner planned and we want a good get away. Weve stayed at 2 other embassy suites in denver and found we like this one our favorite. Nice setting and over the top friendly staff from check in to the bar. Cant wait to see how breakfast plays out read more

Stayed here on 3/4/24 staff was friendly but was quickly turned off by waking up in the middle of the night and spotting bed bugs took pictures and showed staff moved me to a new room but did not apologize or do anything to accommodate My stay read more

Embassy Suites by Hilton Denver Central Park - Bed bugs - Hotels Near Me - Denver, Colorado

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Absolutely nothing to complain about here!!! Nice fresh made breakfast with friendly cooks. Nice nice lobby area. Pool area very nice. The jets on the hot tub were in need of something but I am sure they are on it, seems professionally run. Rooms very clean. I think the maid have pocketed a few bucks I left out but she deserves it. I should have put it in the safe this awesome Hotel provides. Besides they can't control what a maid does. read more

Avoid this hotel! We recently booked and stayed at this hotel and we had such a terrible experience. We typically book Embassy Suites and the brand we think is amazing, however, this location does not represent the typical high quality experience of most Embassy Suites hotels. We found the front desk staff rude and inflexible. They did not seem to appreciate that out of all the hotels available in the area, we chose them. I wrote to the manager of the hotel and received no response. Again, I would again select an Embassy Suites hotel, however, I would absolutely avoid this hotel, while it is an Embassy Suites Brand, it does not have the service you would expect from the Brand. Consider other hotels in the area. read more

House Keepers at this hotel are thieves.....maybe not all.....however i accidentally left cash money $50.00 in room on counter.....came back and house keepers stole money.....I was not checking out and I thought they mistakenly took as a tip......housekeeping denied taking money .....management said must investigate......not sure what that means........No I do not recommend this hotel read more

The property is not in great condition. The ceiling paint was peeling off in bathroom and shower. The comforter had a hole in it. I asked for a late checkout so I could take a call. They agreed but called my room throughout my call acting like they had no clue. Side note I asked days in advance and was told I needed to call the day of so if it was an issue they could have said something days in advance. Then the maid was sent and came into the room even though I had the do not disturb sign out. I won't be back. read more

Great hotel! I spent the night here because Denver was my connection for a flight to Mexico. My first impression was extremely positive, as the staff was friendly and welcoming. The lobby was well-maintained and appeared to be a recent remodel. And the room? Clean with an immaculate bathroom. Bed linens were crisp and fresh. My friends and I hung out at the bar that evening, where we ordered burgers and drinks. For a late-night order, the food was actually pretty good. This is a highly recommended place to lodge if you're ever in the Denver area. read more

Embassy Suites by Hilton Denver Central Park - Hotels Near Me - Denver, Colorado

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So, I've been at Embassy Suites before, and I have generally had several good experiences. This one was just barely OK. It definitely is showing some wear and tear throughout. I also understand that it is hard to get staff these days, and that everyone is trying to be environmentally friendly when it comes to washing towels and bedding. However, I don't think that staffing, Covid concerns, or environmental issues should be used as excuses for providing less than excellent service. For example, I am used to places that say "hang your towels up and we won't wash them". But here, you have to actually request that you receive room cleaning in the first place, and if you don't do it early enough in the day, then it does not get done. Also, Embassy Suites and many hotels like this, often offer a happy hour. They were offering the free well drinks and one draft beer when I was there. However, the happy hour food was just single serving bags of potato chips. They claimed that this was due to Covid related concerns, but, that is rather hard to believe considering that they still have the breakfast buffet. You can't have it both ways, either you are worried about health related issues, or you are just being cheap. But, inconsistency makes it hard to justify the disparity. They were also quite inflexible (stingy?) with being willing to store bags at the front desk, allow for a late check out, or grant an early check-in. The bed was nice and comfortable (and often times that is the most important thing). We were also able to crank the AC and keep the room nice and chilly. However, a friend of ours staying just four doors down could not get the temperature below sweltering, and nothing was ever done during the two days that he was there to fix it. Also, my favorite thing about Embassy Suites is that you basically get two rooms, one set up like a miniature living room/office/kitchenette and the other one being your sleeping/dressing room (with the bathroom strategically located in between the two separate rooms). However, all of the fixtures in the bathroom were placed lower than normal. For example, the counter, the sink, the toilet, etc. This may have been done to be more handicap accessible, but it definitely made me feel my lower back and knees twinge while using the facilities. The breakfast buffet, which was included as part of our stay, was rather decent. The people running the omelette station/hot bar did a very good job and there were other breakfast choices as well. And, despite Covid concerns, it was actually a pretty good spread. However, ordering directly from the kitchen for lunch and dinner was rather abysmal both with the quality of the food and the service. My fries were soggy, my girlfriends risotto was overcooked mush, and her broccoli was just steamed green bits with nothing offered to make it taste even slightly better. I never did get a refill on my beverage, and when a manager walked by and asked how everything was going and I said "sure could use a refill on our drinks", he ignored me and we never saw the server again. In fact, we waited so long for a bill without receiving one, that we finally wandered over to a different part of the hotel atrium and they had to track us down for payment. read more

I really enjoyed this place, breakfast was ok, afternoon drinks were ok. i think the food should be where people can get it and not all picked over. We just had covid and not sanitary. Overall, my stay was wonderful. But my check was horrible. Lady acted like i had the plague. She was rude.. She just killed my whole stay within a matter of minutes. Please send her to customer service school because I've been in customer service for over 25 years, and i would never treat a person like she did me. read more

I tried other Embassy Suites in the Denver area and other hotels on my weekly business travel,and I came back to this one! By far, the best breakfast, happy hour and dinner food options. And the staff goes above and beyond to make me feel at home and remember me. Super friendly staff and refreshed snacks daily in fridge and room. Feels like home away from home. And the location is convenient even though it's surrounded by warehouses. Don't let that discourage you. I always feel safe, and there are great options for food and shopping near by. Easy to access any part of Denver area too and close to airport. read more

Embassy Suites by Hilton Denver Central Park - Bar area - Hotels Near Me - Denver, Colorado

Things don't always click, whether you're talking about personal or business relationships: instead, the 'click" becomes a 'cluck' - of the tongue, of disappointment, frustration, even betrayal.  I'm not asking for special favors or deference, or anyone to kow-tow, but when you've earned the highest status in the Hilton family, you're exhibiting a high level of patronage and no uncertain degree of loyalty; as such, you'd expect a modicum of courtesy and rudimentary professionalism.  Neither was forthcoming in my recent visit to this property. I had already been through the wringer, driving back from days of skiing at Vail, only to find I70 closed for half a day due to an avalanche. This meant taking a long detour and STILL missing my flight by a country mile. I elected to stay the night rather than rack my body further through a redeye on another airline. I called Hilton's Diamond Help Desk to seek accommodation, coming up with (...sigh!) Truth be known, Embassy Suites had always been close to the bottom choice for me in the Hilton family. I find their ersatz chic and modernity off-putting and gauche, their evening receptions, institution-like: as in, "If they had evening receptions with cheap wine and beer in the big house, it'd look like THIS!"). But I didn't have too many other options.  After securing the reservation with Central, I was told to call the hotel directly to arrange for a pick-up. When I called, the snooty young man says he doesn't have my reservation; do I have a confirmation number? I said I'm a Diamond member, had just made the reservation with Central, and I've even received the email confirmation of the reservation in my inbox; how could he not have it?  He insisted on having the reservation number, which I had to dig out of the email, whereupon he said, 'I have it now." He proceeded to give me the directions for the shuttle, which turned out to be WRONG!  He said something like "West side, door 105" when the West side consists of all even-number doors. (Grrrr! I need this like a hole in the head!)  But wait: there's more! After I checked in, I found that I didn't have my charger with me. So I went to the front desk, where I found this same self-absorbed young man; I explained that I need a charger, and could I borrow one from them? Travelers like I leave things behind; I don't need to TAKE one from their lost-and-found, just borrow it for a couple of hours: a request that has been accommodated cheerfully in other hotels. No can do, he says, and to add insult to injury, he helpfully suggests, "I can get the shuttle to take you to a 7-11!". Seeing the puzzled look on my face, he wryly added, "...where you can BUY one!" If I had an ounce less restraint, I swear I would have slugged him, or at least resort to swearing. There are other little things that bothered me (the leaking ice machine, par exemple), but I just don't feel like recounting those now. With all that, my stay was totally spoiled - which is a shame, since the property is really not that bad (for an Embassy Suites). The rooms are spacious and quite tastefully appointed (for an Embassy Suites). Very often it's the people who make or break a transaction. Oh and be warned: they only serve breakfast till 0900! read more

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On a positive note, the staff were nice and the cool to order eggs at breakfast are great - a nice change from the standard fare at most hotels . On the other hand, aside from the dated interiors, this is the noisiest hotel I have stayed in. The design of the indoor courtyard means that sound reverberates to all the rooms. The lounge and common space in the center of that courtyard means it rarely quieted down before midnight. Every argument or celebration was shared by most of the hotel. Not a good choice for a good night's sleep read more

My room sinks! Im not sure if someone had an accident on the pull out sofa bed but there is a strong sent of urine in living area of my room. I went to the front to complain but the guy in the front just stated they were full and couldn't do much for me. If you plan on staying here be sure to inspect your room thoroughly read more

4.5 out of 5 stars... Havana, oh na na.... first of all, we try to stay at Embassy Suites whenever we can. This was one of the cheaper option in Denver (and included free parking too!). I didn't get many pictures of the room or lobby, but the lobby was nicely decorated. There was some confusion upon checking in (since I had already paid using the Hilton app). The room was spacious and clean and staff texted to check in how our stay was going. There was some noise coming from the lobby and bar until midnight one evening, but that died down. The sofa bed was comfortable the first night, but by the second night could feel most of the springs in the bed. The refrigerator worked well (almost too well, as my lemonade turned into a chunk of ice). The breakfasts are always top notch from fruit to omelettes, yogurt parfaits, and toppings, pastries, etc. The manager's reception on the last night was pretty minimal- including pinwheel sandwiches, chips, salsa, and queso. The drink (vodka, cranberry, grenadine) was very good. Overall, was a good stay read more

Embassy Suites by Hilton Denver Central Park - The breakfast spread. (And no, I didn't eat all that,) - Hotels Near Me - Denver, Colorado

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Terrible experience. Room was not properly prepared and we had to change rooms. New room had non working AC. Construction all over the place and we had to climb over debris. Would recommend a full refund. read more

Upon arrival of a prepaid trip to Denver, I checked in only to be charged for the stay again. When I asked Naomi at the front desk for a breakdown of the charges, she told me I hadn't paid anything prior. I noticed a prom in town so I didn't want to tie up the line. I proceeded to pay again. Being a Diamond member I expected the usual complimentary water, snacks and the routine tour for any guest of amenity locations and hours. I received non of the above. Upon entry to my room, I noticed a heavy tobacco odor and a presence of pest (cockroaches). The lamp fell apart when trying to turn it on. I decided to call the Diamond Member Desk to address the double payment. Emily was the rep that took my call and confirmed there was a payment made as well as points used to cover the room. I asked Emily to please call the hotel to clarify the payment cost and issue a refund. Emily called the front desk while I waited on hold. I went ahead and walked down to the front desk to ask for a room transfer due to the condition of the room. Marco Martinez, the front office manager, stepped in as I was addressing the matter with Naomi. He said he would help me at another desk. He proceeds to look through his computer system and tells me I made no payment. Diamond Desk Member, Emily called and spoke to Marco, I'm still on hold. Marco closes the call and tells me I haven't paid. I asked to be transferred rooms and questioned where my payment went. He immediately became confrontational and told me he could just cancel my reservation and I could go stay somewhere else. I asked him how that resolved that issue when I'm traveling from Arizona. He told me that wasn't his problem. I'm back on the phone with Emily explaining to her that Marco is kicking me out. At this point I'm drained and humiliated. My husband sees the hurt and frustration in my face. He tells Marco to continue the process and refrain from speaking to me further. Marco prints out my cancelation and tosses the paper over. I asked why he was doing this. He said I can't talk to you anymore, remember! I told him this was such a way to treat a Diamond member on their first trip to Colorado. He told me, "Welcome to Denver." Emily is still on the phone with me. She called 2 of the nearby hotels to speak with a manager to approve my room transfer. The Uber driver that picked us told us where we were transfered to in Cherry Creek was a much safer and nicer area. He was correct! In the end, it all worked out. Marco needs a new job! Aside from the crappy customer service, the hotel is in a very un-walkable area. It sits next to a food bank and surrounded be industrial warehouses. read more