This is probably the worst experience I have ever had with a company…read more After dropping $28K (non-insurable damage) on remediation and reconstruction, my takeaway is that I should have listened to the constant red flags throughout the month-long process and just switched to a different contractor. You assume high dollar means high quality; throw the assumption out the window - apparently you can hire anybody off the street to do this work. First, before I could even sign a contract and pay a deposit, the remediation crew came unexpectedly knocking at my door to start work at 9am - the problem is that this was also BEFORE ASBESTOS TESTING. Servpro could have seriously endangered my house, my family, and their crew with mesothelioma due to incompetence - THIS IS INEXCUSABLE! Once the contract commenced, the remediation should have taken two days, but dragged on and on over three weeks due to laziness, being "too hot" (in spring), and I kid you not, being scared. Why these people signed up to do construction work if they are scared is beyond me, but the last thing you want to hear is that a $28K crew is "too scared" to complete a job. Every time the crew pretended to be finished, I had to expose myself to the damaged area to check over their work, point out the problems and get yelled at by office staff, and have the project manager come verify that low and behold, the client is not lying. In total the PM was at my home 5 times to ensure that the 22 line items in our contract were completed. Near the end of this process we uncovered an additional area with damage that needed an addendum, which does make getting quotes difficult if the initial estimate is not thorough. This additional work required two different remediation crews to complete since the office started catching on that the first crew was going to take too long. Luckily the reconstruction crew was completely different (a subcontractor) that actually did the job right the first time. They got their tasks knocked out over two days - and did it correctly without incident. Unfortunately for my timing, this all happened as the company exchanged franchisee owners, so everything will just be ignored as "old ownership problems", but the feedback here is not on ownership, but with the ethos of how this location can get by doing the bare minimum while charging top dollar; all with no accountability. Avoid Servpro in NoVA

Unfortunately this was our second water damage situation with a leak from our kitchen dishwasher…read more Both times Servpro did an excellent job of insuring that the floors were properly evaluated for any wetness. We are very pleased with there service.

I have been using Suds N Buckets for several years now. Jovita and her team are accommodating,…read morefriendly, and top notch. I have referred others to them who continue to use their services.

There's nothing like finding a reliable, honest and affordable home contractor. Every single…read moreemployee of Mendoza HVAC I've encountered has always displayed these sought after attributes. When the furnace died at my old home in the middle of winter, they arrived promptly and were able to repair a small item rather than replace an entire heating system. When my condenser died (again at the old house) one summer and my brain was cooking like a fried egg, they arrived quickly and fixed what needed to be fixed. I've always been satisfied with their prompt service, cleanliness and honesty that I've found myself recommending them to friends and family. I'd like to stress their honesty as on the occasions that they've come to fix my HVAC system at my homes, they've always been willing to share what is being replaced and how they would replace the faulty item. Surprisingly, most times the items they replaced were small things costing just a few dollars and did not require the complete and very expensive replacement of an entire system. They easily could have easily done what other contractors are known to do of selling more expensive work for a simple fix....but this is not the Mendoza way. For their honesty, promptness and attention to detail they have won me as a customer and I'll forever be a loyal supporter of Mendoza HVAC. Having them at my call (and on my list of most trusted contractors) gives me peace of mind just in case the HVAC at my new house ever needs some TLC or annual maintenance.

We called Mendoza last week when our A/C stopped working in between heat waves. The woman on the…read morephone was polite and said they would fit us in ASAP. They came the next day (vs. other places I called that basically laughed at me and said they were too busy to make any appointments!). The tech who came, Sebastian, was extremely polite and seemed very knowledgeable. We didn't end up using them for the repair as we rent and the owner of our house wanted to use her regular guy. She did talk to Sebastian on the phone though and felt he was very responsive and honest. So, I can't rate their final work, but I definitely got a good impression!

I've had Susana and her team do several cleanings of my townhome over the last 3 years. She offers…read morea great value and is very affordable.

HORRIBLE EXPERIENCE! I will give this business zero star for…read moretheir absolutely poor quality of work and unprofessional customer care by the owner. I recently hired the company to clean a house that is going to be on sale soon. The house is pretty much cleared out, newly painted, and staged with a few pieces of furniture with almost no decorations inside. The purpose of the cleaning was specifically addressed when the owner came for an estimate, which was a 'deep cleaning'. At least, I expected to see some shine and sparkle on sinks and faucets. I was told that two cleaning crew came late (it was scheduled at 8 am) and one person left at 1 pm. I found that one remaining lady was working alone (without much of proper materials) until 6 pm, and the house wasn't getting close to where it was supposed to be. I called the owner and explained what was going on. By that time, there was still dust on most of the furniture, ceiling fans were not touched, water marks weren't taken care of, windows weren't cleaned, and stains in the kitchen were not properly removed (and yes, there were more). I took some photos and sent to the owner, and she sent two ladies with cleaning matetials after an hour or so. Now the drama began. They were so loud talking to each other and talking to the owner (as if they were fighting) while they were in the house. They seemed quite incompetent on what they were supposed to be doing. Time passed. I finally had to point out some of the places that need attention so I could have the house back, as there were other things to take care of before the photo session happens in two days. More time passed, and it's 9 pm. The cleaning is not complete. They left after 10 pm with the payment. Next morning, I could see things that should have been done the day before. The morning light even highlighted the dusty spots and stains everywhere and I got the impression that they did not touch most of the furniture with attention. I took photos, sent to the owner, and said that the house does not seem to be cleaned by 'professionals'. The owner said that she does not believe if the photos were legit and made wrongful accusations against me. I told her that I have absolutely no reason to lie to her. When I told her that the work/business should be done with trust between company and client, she texted, "lady, I don't need your opinion." When I asked her about the incomplete job, her response was "what do you want?" Her voice and text messages were rude and there was no sign of apology. I told her that her sincere apology should come first after such a bad, unprofessional service, as I wasn't looking for a discount, refund, or having them over in the house again. If you are wondering about the size of the house, it is just over 2,000 sq ft with fully finished (empty, carpeted) basement with a half bath and small window. Once again, the house is staged for sale with minimum furniture. After dealing with such unprofessional and rude owner, paying $380.00, and being wrongfully accused of sending her "forged pictures", I still have not received any apology from her. At this point, I do not need it. This is the reason I wrote this review to warn people who are looking for home cleaning service in northern VA. Read less (Update) Laundry room was flooded after the cleaning crew left! The house cleaning was horrible enough and I found the basement flooded after my first use of washer since the ladies left. The lady who cleaned the washer did not put the hoses back after cleaning it. Why bother it in the first place? I had to vacuum at least 25 gallons of water!!! What a horrible experience and such a bad company!!!!

We recently had water damage in our home when the washing machine decided to overflow and put a…read moresignificant amount of water on the laundry room and kitchen floors.  The water ran through into the basement damaging the ceiling and walls in our finished basement, as well as the carpeting on the floor.  We immediately called ServPro, who quickly came to our rescue, helping us move things out of the way to minimize damage and to begin the initial clean-up of the water. This was followed by one of their expert teams coming in and cleaning up the mess, removing the ruined kitchen and laundry room floors, as well as part of the basement ceiling and walls, and drying the entire place out. We could not have been more pleased with the workmanship and the professionalism of the team.  They were courteous and thoughtful and worked quickly, safely and took great care with our belongings.  They really appreciated what we were going through and were incredibly helpful throughout the process.  The office personnel, especially Tia, were so incredibly helpful as well, working to get estimates and paperwork together and even contacting our insurance company for us to make sure everything was taken care of. We are so grateful ServPro was there, we have no idea how we would have gotten through this without them.  Not only would I recommend them to others, I do routinely, as they are simply fantastic.

First and foremost, the water restoration was AMAZING. The team was great. Same team showed up…read moreeach time and explained everything they were going to do. They were extremely courteous to my wife, my kids and me. Great guys. Would use that team any day for water restoration. That interaction was the shortest part of the job, hence the low rating. The restoration and office experience is an entire different story... Before I go into the bad, I will say everyone who entered my home was kind and respectful. Now the not so good: -Promises go unfulfilled. -told that we would finish in a week. It took almost 3 weeks -a team was supposed to show up on a daily basis by 8:30am. They showed up around 9:30/10:00am. Sometimes a few people, other times 1 person. One of the workers said he was taking vacation soon and the manager told us that person had to leave on a family emergency out of country. In my experience, emergencies are usually a "get up and go" type of instance vs something planned. -work was left unfinished and when I called the office they said "the walkthrough was completed" -We also took a railing down after a portion of the wall was painted (they still had to put on more coats of paint). They chose not to paint the area where the railing meets the wall. They said "oh, I thought you were putting this back up." We were told they would return to fix. Got a call that day asking to have it moved back until the following Tuesday... never showed, never called, nothing. I guess it was my fault since I went ahead and paid before it was fixed. - Attention to detail -many things were considered "done" and we had to point out holes that were not filled before painting, quarter round molding not nearly flush, holes in grout, etc. This would not have been fixed unless we pointed it out. For painting, these guys don't even tape. sloppy job on a number of corners. -Payment/Office interaction. - gave an upfront payment with a credit card. No issues, no fees - the day the job was finished, we were told if we wanted to pay with credit card again, we would have a 3.5% fee. No notification of this until the day of. Nothing written on payment terms in the contract, just a "by the way, this is happening now".. also, if they had finished on time, this would not have been a problem because this new policy was implemented after the fact. Talked to Steven about it who was very unprofessional. I told him about the delay being the issue and if they had finished on time, I would have still been able to pay. He even tried to blame me fore the delay. "Oh, you requested more work" (the promise of when they would finish occurred after the work was requested). Then he said they were waiting on the insurance adjuster to approve the additional work. Funny, the insurance adjuster called me asking where the update was from ServPro as she wanted to make sure this was taken care of quickly (I used servpro because they are a preferred vendor of the insurance I use so communication would be direct. He also said "we were waiting on your sliding glass to be delivered" (something they forgot to remove on their template contract from another customer...we had no sliding glass being done). Garrison at least had apathy, was apologetic and said they are working on how to inform people properly. Might not seem like a big deal but I don't like providing my bank account number. It's much more of a pain to fix than a credit card if it is used inappropriately. I told them I would take my time paying and Steven gave me more grief. I said how do they expect me to pay with a check if the insurance company has not even paid me. Turns out they didn't even tell the insurance company they had finished so the funds could be released! Just adding in, seems like I got a response sayiNg I should call about questions I have. I actually voiced all that was wrong. Kind of funny I keep finding more that is wrong. For instance, in the middle of a kitchen tile there is a piece of plastic or glue sticking out of the grout and spots that weren't even painted. Kind of funny that a walk through the house with my pregnant wife who just wanted the job done is a "final sign off" that the work is completed.

Happy customer based in DC!…read more I've been using this service for over a year now and I've been very pleased every time. Rose, has been taking wonderful care of my apartment and she pays special attention to my severe dust allergies to provide thorough dusting and sanitizing. I highly recommend this business for quality service! The cost per cleaning service is well worth it and you can be sure that they're using good products to care for your home. I normally request full service at the start or end of the month and have been good with maintaining my apartment in between cleaning. Do yourself a favor, contact the business to request service! You won't be disappointed.

Hired Alia's company for a move out cleaning on a one bedroom apartment. I'll start by saying that…read morewe lost our entire $1,800 security deposit because the cleaning did that much damage and the apartment was left filthy. Alia, the owner, acknowledged that the cleaning was unacceptable and that damaged had accrued, however, she was unwilling to help pay for the damage, and said we would need to take her to court. When we tried to take her to small claims court, it did not go to fruition because she provided a fake address and could not be reached by any means. Additionally, when the service was booked, it was advertised as "bonded and insured". However, Alia said that she was "in between insurances" and was not able to submit the damage to her insurance. Overall, there was massive damage, false advertising, and my husband and I were left with an enormous bill because of it. While I understand that COVID is an unprecedented time for small businesses, they are also unprecedented for A LOT of people. Treating people/customers that way is a horrible thing for any business/person to do. Needless to say, an $1,800 loss was a huge blow for us. Damage and negligence seen in images: - Cleaning product (Fabuloso - Dollar store product) and water was left on floor which warped the wood in almost all rooms of the apartment. The floor needed to be completely replaced (per our old landlord) - Cleaner that was used to clean oven was used on the kitchen sink / bathroom, and remanence was left all over the oven and counter. - The mirror was completely coated in smudges (likely also oven cleaner used) - Trash was left out in the hallway next to the front door - Dirty scrub brush left behind - Shower/tub looked dirtier than before it was cleaned Not only do I NOT recommend the company due to the quality of work/lack of help from the owner, I also warn the liability you are risking because if anything goes wrong/gets broken, you will not get a dime or likely even a response. Note, I guarantee the owner will respond saying this post is illegitimate with a false story. If that does happen, please do not believe her as it will be a complete lie. This story/pictures are 100% true.

I had my condo deep cleaned today. The two cleaners were prompt and professional. They did an…read moreexcellent job. I will definitely hire them again. Thank you.

They completely ruined my moms couch. When she complained they didn't send anyone out and ghosted…read moreher. They gave 2 responses. It doesn't look ruined to us and we have ruined anything in 35 years. Go somewhere else. Look at the picture!

Absolutely excellent service! Tidy House Keepers did an amazing job with my home cleaning. The…read morequality was flawless, the team was professional and efficient, and the value is unbeatable. I will definitely be using them again!