I've been going to VIO for a while now and everytime service has always been impeccable from check…read morein to out. The facility is very clean and staff are amazing. I highly recommend the beautiful Leah but I'm sure you can't go wrong with any of the other staff there. They're all very professional and skilled in what they do and will always give you the best advice and recommendations for what you are looking to achieve.

I went to the studio for the first time this month for a simple botox. I had to go for 2…read morecorrections as it was truly not done well the first time. I was told it will be remedied at no cost for my thrid visit yet the manager changed his tune once I drove over and asked for additional $120 as I have not described the problem in detail. Yet, he specifically said they will assess in person and fix at no cost. Both ladies performing botox on me seemed very inexperienced and were not listening to any preferences or past experiences.

I had Botox in my forehead and a Botox lip flip done with the NP, Kaitlin and am so happy with my…read moreentire experience! I was able to book a same day appointment and was seen right on time. The price is incredibly fair and they are a brilliant distinctions (now Alle) provider. They are following all COVID protocols to a T** Kaitlin was attentive in what I was looking to achieve, what I was nervous about and addressed everything and explained what she thought was best to achieve my goals. You can tell just by how she speaks that she is incredibly educated and experienced in what she does and also passionate about her clients. Added bonus, she was also just super nice and cool to talk to! The entire staff is trained by the well respected surgeon, Dr. Russo of Newton and you can tell he holds them to a high standard of excellent service. I know someone new injecting something into your face is scary but I would 11/10 recommend Kaitlin and Laser MD to anyone in the area.

Which I could give zero stars. Worst experience ever going…read moreto this place and now I have something on my body to always remind me of the terrible experience I had. My tattoo was ruined when I got laser hair removal here. When Rose went over my tattoo I told her it hurt a lot and she denied that she made a mistake and went over my tattoo. It burned soooo badly but Rose still acted as if nothing was wrong. Rose ended up calling me and leaving me a voicemail apologizing for going over my tattoo. But she never admitted to her mistake or said sorry to me in person. The next few weeks I continued to take pictures of my tattoo and sent them to the manager. My tattoo was ruined because the laser hair removal machine is not supposed to be used over tattoos. Management handled this incident terribly. They originally told me they would take care of the cost for fixing my tattoo. I saw a few tattoo artists and they said they won't tattoo over fresh burns. So I waited 2 years to finally get it fixed. I reached out to management again and they have been consistently ignoring me. To make my experience even worse, every time I had an appointment, I had a different person. This place is not organized at all and there was zero communication between each other. So each session they were using the exact same settings. So laser hair removal didn't even fucking work for me. All I got out of this place was a ruined tattoo. Do NOT go here for laser hair removal unless you want to waste a ton of money. I waited a long time to post this review- I wanted to write this as soon as the incident happened but I decided to give this company a chance to make things right with me. But they have been ignoring me for months now and refuse to pay me for the tattoo that I had to get fixed.

I've had laser hair removal (bikini, underarms, face, legs) in LA and SF, but this was by far the…read morebest experience I've had! Being a physician myself (and a beauty fanatic), I wanted to go somewhere where I felt that the staff was medically safe and knowledgeable. More specifically, I was looking for a laser technician that could tailor the laser settings according to my ethnic skin tone and also tailor the laser settings for greater efficacy. Raya far exceeded my expectations! She was able to explain to me how her process/suggested timing is different than other places, which leads to better results. Her goal is really to treat you effectively so that hair is eliminated, and you don't have to continue to come back for unending courses. She took the time to hear my concerns and tailored the settings according to each body part. Her office is clean and her machine is new (pics attached). The location is also super convenient in Cleaveland Circle in Brighton, MA with easy parking across the street. I was so happy with my experience! You won't be disappointed. I wouldn't even bother wasting your time or money elsewhere.

Love this place! I've done Brazilian, legs, and underarms, and the results are amazing. Raya is…read moresuper friendly and makes everything really comfortable. The space is clean and welcoming.

I have been going to Paula for about 4 years now and just adore her. She is methodical in her…read moreapproach to skincare and has been keeping my skin in such great health with regular facials, dermaplaning, microdermabrasions and peels (my favorite facial is Diamond Lifting Line Reducing Facial). She is also a wealth of information, and I am constantly asking her questions which I love. She doesn't try to upsell me or push products on me but I know I can ask her and she will always give me an honest answer. I truly can't recommend her enough. For context, I am 49 YO and told regularly I look like I'm in my twenties. When people ask me my secret, I tell them regular facials with Paula:)

Paula is amazing! Had terrific dermaplane facials, with a very smooth and relaxing atmosphere.read more

Polina was lovely!! She is so knowledgable and took great care of my rosacea sensitive skin! My…read moreskin feels amazing, and looks amazing. Had my facial at 10, got compliments at how glowy and fresh I looked school pick up at 3!

Before I even had my appointment for a facial, Polina was extremely responsive texting me…read moreimmediately to try and squeeze me in on Friday. When I came in for my facial, the spa was quiet and clean. Polina made sure to chat about my skincare routine and actually recommended I change my daily cleanser which was helpful! I did the Celluma facial and my face felt amazing after. Polina was so friendly and funny and made me feel so rejuvenated during and after my facial. I was so surprised when I found out there was also a 15% discount for all new customers. Can't recommend this place enough. I already made my next appointment! Thank you Polina!

After my original medical aesthetician changed specialties, I tried a few places in my area and I…read morefound that my results weren't lasting as long as I expected. I met Bri on an online wedding forum and decided to give her a try! My results that we're wearing off in 3 months from other places lasted 9+ months with Bri! This evening I tried a new service- I was so nervous- but Bri patiently walked me through everything, didn't pressure me whatsoever, and delivered the PERFECT result. Like a true artist, she just "knows" what the pleasing esthetic is! I drive 2 hours round trip to see her because I seriously don't trust anyone else. Not only is she amazing at her craft, but she's also super down to earth, friendly, and kind. She literally deserves more than 5 stars.

I found Brianna to be one of the most caring and knowledgeable aestheticians I've met. Not only is…read moreshe passionate about her job but she is a highly trained nurse with a decade of experience, so you know you're in good hands. The spa offers so many great services but it's the overall experience and ultimate true care for her clients makes you feel ready to come back. I absolutely recommend!

They never pick up their phone calls. You leave a message and they don't get back! If you listen to…read morethe answering machine and make an appointment online, it doesn't really change much because I did that I showed up in the place was completely lights out nobody was there!

The people are nice but I really think they need a new laser. The machine at this place didn't work…read morefor me at all, which I thought was odd considering I'm a great candidate for laser... extremely pale with dark hair. I went elsewhere and the experience has been night and day. The place I go to now has a newer machine and I'm actually getting results. I was getting so frustrated because it's a lot of pain to go through for no results. I feel bad leaving a bad review but I know how frustrating getting rid of unwanted hair can be and it is an investment

Love this girl sm!! I am currently going into my junior year of college, and have been seeing Sage…read moresince high school. She is one of the few people I let do my eyebrows, because every time I go to get a tint and wax they come out perfect. She is so friendly, and listens to her clients to make sure they get exactly what they are looking for. Would trust her 1000% knowing she's going to do me right every time. 100% recommend

I got my eyebrows waxed here and she was very thorough and they look amazing. I highly recommend…read moreher to anyone for waxing.