I am not one to ever leave a review whether I have a good or bad experience, but this was just all together a bad experience.
I showed up to my appointment about 10 minutes early expecting I would have to fill out some paperwork. The receptionist was in the back talking with an employee (Eleni) and there was another customer waiting at the reception desk when I walked in. They both tended to that customer as she was trying to return a product that wasn't coming out of the pump no matter how many times she pumped. As this was happening, I wasn't even acknowledged that i was even in the small waiting area. Finally the receptionist gave me the paperwork after about five minutes of me watching the three of them talk about how weird it was that the product wasn't coming out. I filled out the paperwork and handed it back to the receptionist but wasn't told how much longer it would be. It turned out that Eleni was the employee who was in the front helping the other customer the whole time and she was going to be the person giving me not only my first facial. but my first hydro facial. After being at the salon for 20 minutes (10 minutes early and 10 minutes into my appointment time) Eleni didn't introduce herself, told me what room to go into, asked me if i had ever had a facial before which i told her no, and she just started giving the facial. She never talked me through the process of what she was putting on my face, what she was going to be doing next, never asked me if the pressure she was putting on my face was to much when she was doing extractions. She also never asked me if it was okay to cut my face in order to remove and extraction let alone just give me a heads up that was what she was going to do. She just did it, causing me to bleed and have it drip down my neck. She wasn't really friendly, and I felt as though the experience was overall awkward. I felt as though she felt uncomfortable being in my presence.
After my service was complete, she was the person that checked me out instead of the receptionist. And when I asked if there was a way for me to leave a tip, she was very awkward about it and said that I couldn't leave a tip on a card (which is fine) but i brought cash with me for that reason.
After this experience I received an email asking how my experience was and to rate it from 1-10. I wrote everything I mentioned above, expecting it to be posted on their website or here on Yelp. But it wasn't, and I couldn't find it anywhere. About 20 minutes later I received a text from a number telling me that they were reaching out from the salon (not introducing who it was) and that they were sorry I didn't have a great experience. They suggested that they try again in 3-4 weeks. I didn't know what they meant by them trying again, because I wasn't interested in having to pay for the same service again. So I took about a week to respond to ask if it would be complimentary to which their response was yes. I was happy with their response that they were willing to right their wrongs. But then Covid-19 happened and I texted the same number back to see if the offer still stood for a complimentary service, and I have not been answered. I am hopeful that they respond after this review because I am willing to give them a second chance. read more
