Pretty underwhelming experience at this location after being excited that this chain made it to Rochester. This is a fast casual Mediterranean place with a limited menu. Choose a type of meal (salad bowl, pita wrap, rice bowl) and a protein, then add toppings. No atmosphere to speak of, it's an industrial looking restaurant devoid of any real decor. My husband and I both chose falafel bowls with Romaine and spring mix, respectively. The greens weren't terribly fresh, and the falafel pieces were so hard and crusty, we couldn't cut them with knives. Toppings are fairly limited (no hummus at a Mediterranean joint?!) and the portions seemed measly for $12.85. The service wasn't anything to write home about - we were one of two couples in the restaurant, and the staff seemed to be struggling. They could be new employees, and if so, I've been there. My husband who isn't a complainer said "It's the C team in here". I'm always happy to have another healthy eating option in the area, and we could have been there on a bad night. But after 30 bucks for two mediocre meatless salads and one drink, I likely won't rush back. read more

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I really liked it here, and I'm so happy to see one is coming to Irondequoit! That will be easier for me to get to. I had a rice falafel bowl. I love how you can customize everything. Like a Chipotle with Mediterranean food. I ordered online, and it was very easy. One funny thing; I paid with Google pay, and the order was under my YouTube name, lol! I've never had that happen before. It wasn't really a big deal, but I said I had an order for Jen, and they couldn't find it. It just took a minute to figure out what happened. Yummy food and lots for vegetarians. :) read more

Tried Rachel's for lunch after some errands in Henrietta this afternoon! It was about 11:30am and I was pleased to see they were open. This spot is SO convenient if you're hopping on or off 390, and I so appreciated the fast casual set up. From exiting my car to reentering my car with food was ~4 minutes, so consider this a perfect quick pit stop for delicious, fresh eats. I picked up a gyro pita for my partner and got myself a chicken bowl. After asking a few questions and explaining that this was my first time here, the staff promptly guided me down the line. Since I was there early, everything looked appetizing and safely stored. I can't wait to come back and try more - I got through about half of my bowl before deciding I was totally full, aka the portion sizes here are not to be played around with. You get a LOT of food. The dill sauce combined with the feta was flavorful and bright, and I especially enjoyed the chicken. All of the proteins looked delightful. I thought about knocking a star off because the size of the peppers, white onions, and red onions are chopped way too big, but then I pictured anyone reading this (understandably) aggressively rolling their eyes at me and thought otherwise...though they are too big HAHA. If that's my only complaint about the experience, five stars it is. The staff was busy but polite and courteous throughout my four minutes in the building. Is it my new favorite for med food in the 585? No, not really. Is it a great addition to the Henrietta food landscape? You bet. The reviews for each Rachel's location are kind of all over the place, but after pursuing all of them I can confidently say many of folks' issues have been with online ordering/availability of ingredients - not necessarily the food itself. I would recommend, if you're going to be going in to pick up anyways, maybe just have them make it fresh in front of you like I did so you can clearly see what the options are in real time. I went just a hair before the lunch rush and it was FAST fast fast. read more

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300 Hyland Dr., Henrietta, NY 14623: Not sure where to start. Using the iPhone Ap was easy. Everything was downhill from there. The customer service, once in the store, was very poor. Great Kids just poorly trained. The presentation of the food in the containers was sloppy and not sauce chosen proportional. One meal had so much excess sauce that the food was not edible. Our side, the Greek Fries were literally swimming in oil - see picture. I threw out the fries and one of the two meals. A complete waste of money. Feedback for Owner: you need to train your employees on true customer service and how to make the meals. You lost a customer today because I had a similar experience from two of your locations. That suggest it must be a systems (pay, hours, hiring and training) issue. I will try you again in 30 days. read more

Rachel's Mediterranean Grill - Greek Fries (swimming in Oil) not edible. Had to throw away. - Mediterranean Near Me - Henrietta, New York

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A big fan of the fast, casual build it yourself trend. Rachel's fits right into that. I ordered a spring mix bowl with double protein and a bottle of water. The cost is on par with similar restaurants. The ingredients are fresh and portions were generous. I did find myself looking for hot sauce but that's just my taste. Negatives for me: no soda machine (I need my diet Coke with lime) and no Apple pay at the register. Positives: fresh food that's customizable, friendly service. However, I'd return in the future. read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Henrietta, New York

This place started strong when it opened and I still really crave it, but it's been disappointing lately. Every time I go in the workers seem to have a "not it" attitude about waiting on customers and they seem to be confused about putting food together. I'm disappointed in the portions lately as well. Since they opened, the bowls have gotten smaller and their salads hardly have any lettuce in them! Last time I went, they didn't have tzatziki for the falafel and they said they don't carry garlic sauce anymore. I'm just about to give up on this place. And it's VERY expensive for what you get. I can go to other Mediterranean places in the area and get twice the amount of food for the price they charge. This place could be so great, but they need to get their act together quick. read more

Rachel's Mediterranean Grill - Romain bowl with chicken souvlaki-to go - Mediterranean Near Me - Henrietta, New York

This was the first time trying this place out. I am not sure if I would return. I thought it may have been closed as there was no one there. The service was not the best. I placed my order first and then my friend. And somehow an online order took precedence over both of ours. I ordered a wheat pita and the server put it in their warmer but then that ended up going to the online order. My friend's order was finished before mine. The falafel balls itself were okay, alittle dry but I was getting there at the end of the day. I have had falafel from some really great places in the past. I have always had falafel served with hummus but for some reason hummus was an extra 2 dollars and it was not even homemade hummus. The server asked me if I wanted rice I said okay. And then I had told him all of the toppings I wanted, and he went to roll it up but couldn't fold it over. It did not even fit in the foil that they wrap it in. He had to get another foil and even then I was not wrapped properly. I think pita pit might be a better option. read more

Definitely not going to complain about another healthy eatery option in Henrietta! I decided to stop by Rachel's after stopping by UPS and it was well worth the pit stop. The basic concept is a "build your own" meal type of restaurant, similar to Chipotle and Naantastic. They have a variety of meat, rice and veggie options with a Mediterranean/Greek flavor profile influence. The food is good and everything appeared to be freshly prepared. I built my own chicken bowl with rice and veggies, with tzatziki sauce and garlic sauce. I think I overdid it with the garlic sauce since I could smell the garlic for the rest of the day, but otherwise I can't complain! In my opinion, based on this one meal it met my craving for Mediterranean food but not as good as some of the local establishments that really specialize in this type of cuisine. Finally, I felt safe ordering food from here as the restaurant had good safety and cleaning protocols. Everyone was masked and there was appropriate social distancing. read more

Rachel's Mediterranean Grill - Ordering counter. - Mediterranean Near Me - Henrietta, New York

I don't know how to rate this review... the food was great! It's tasty and great proportions. The ONE worker who cooked, prepared, and charged us our meal did great!! She's a great employee. I don't understand how management only has one employee working during a dinner rush!! What are you doing Rachel's management. This is a reoccurring problem that I have seen at this place where there's one person working at dinner at a massive place. Makes no sense read more

So I checked out Rachel's in the Village of Pittsford for the first time today. I could not find the Pittsford location on Yelp so I am writing this under the Henrietta location. I ordered the chicken Shawarma in a pita... I had assumed they would be homemade pita based on some thing I saw on the sign but I don't think they were. Just like chipotle you walk down the line and you can tell them what you would like inside which is nice to make it as you want it. What shocked me though was the price. For a smallish pita with chicken and vegetables inside it was $11.29! No side no chips no salad no nothing just a small pita wrap for over $11. read more

Rachel's Mediterranean Grill - Tried to show size comparison to an avocado it was pretty small for more than $11 - Mediterranean Near Me - Henrietta, New York

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I remember trying Rachel's years ago in Buffalo, one of my first times trying Mediterranean food, and had very fond memories of the experience. I was excited to hear about this fast casual addition to Rochester. This place is your typical "chipotle" type of Restaurant for Mediterranean food. The food is good and there is a lot of options for toppings. The location is nice and the service was quick. Not five stars for the fact that it is a little pricey compared to the serving size and what you could get for other local Mediterranean options in the Rochester area. The dill sauce is delicious though! read more

Rachel's Mediterranean Grill - Falafel bowl with dill dressing - Mediterranean Near Me - Henrietta, New York

I noticed that this restaurant had opened recently, so I decided to give it a try today. Rachel's Kitchen is a Mediterranean restaurant chain that started in Bufffalo, with 7 locations there and now this location in Rochester. The decor is sparse and cafeteria-looking, but clean. The staff was friendly. (There was a Manager and three staff working the counter and one guy, manning the grill area, who was just staring into space, looking like he wanted to kill himself if he didn't get something to do soon). I spoke briefly with the Manager and he was nice enough to let me try the chicken. The griilled chicken was nothing special. The shawarma chickenn was nice, very garlicky. (He told me twice that this was chicken with garlic and potato.) I asked him if they made everything from scratch, right there. He said yes. Then... Me: "So everything is homemade, made from scratch here? So, you make the falafel?" Manager: "Yes." Me: "Oh, that's good. What's in your falafel?" Manager: "Well, things are made in Buffalo." So, not completely honest, not completely dishonest, I guess. I THINK it's all homemade, just made in Buffalo and transported to Rochester. But, I can't be sure. I have reached out to Rachel's through their homepage to clarify this, but haven't heard back yet. I will update this review when and if I get an answer. I moved down the line to get my gyro. Items are made Chipotle-style, where you let the staff person know what you would like. That is a nice option, because you can put anything you want in your pita, wrap or bowl. Everything looked pretty fresh. And, the tabbouleh, even though I didn't try it, looked good---more parsley than bulgur, as it should be. I got a standard gyro---pita, gyro slices, tomato, lettuce, red onion, feta and tzatziki sauce. You can get falafel as side order, so I got falafel, too. They come two to an order and came with some tahini sauce. One thing is that they do not carve the gyro from a spit, like most everyone else does. It comes in prepared strips. I am assuming that Rachel's does not make that meat and purchases it already prepared. If that's not the case, I will update the review. The gyro was pretty good. The gyro slices were mild, but had some flavor. (Maybe if they were freshly-sliced from a rotisserie, they would be more flavorful.) However, they were pulled out of a bin and not reheated, so they were just barely warm. I'm not sure they are keeping those food bins at the proper temperature, especially for the meat. So, all in all, it was a gyro. Not the best I've had. Not the worst I've had. (The Manager told me that the gyro didn't represent the best they had to offer and the Chicken Shawarma was the thing to order.) The falafel were very good, though. A little bit larger than the typical falafel (hard to tell by the picture), crIpsy on the outside and soft and moist on the inside. The accompanyying tahini sauce was good, nice and lemony. At 2 for $1.00, I think they are a good deal and would get them again. Update 3/15/20: Since I have reached out to Rachel's several times and they refuse to answer me, I can only assume two things: (1) They do not make all of their food from scratch and some or all of their food is commercially-prepared. (2) There is absolutely no reason that they are charging substantially more for their food than any other Mediterranean restaurant in the area. The big reason why I am giving Rachel's three stars and not four or five? The prices!!! They are way out of line with their pricing. What with so many Mediterranean restaurants in Rochester, I don't see how they expect to capture much of the market at their current prices. (I have asked Rachel's why they are so expensive compared to other Mediterranean reestaurants in my email. Let's see if they have an answer to that.) For example, Rachel's Kitchen charges $10.10 for the gyro or chicken shawarma pita. Wow!!! Here's what other restaurants in the area charge: Sultan's $6.49 Basha $9.00 Aladdin's $7.95 Sinbad's $7.75 Cedar $7.50/8.00 (chicken) Dalia's $6.95 At Mediterranean Kebab House, you can get a gyro or chicken pita WITH fries AND a drink for So, what's up with that, Rachel's? Two to three dollars more than most other restaurants in the area? It's not like they're serving anything that the other places aren't. The bottom line....the same food exists all over Rochester (some of it better, in my opinion) at better prices. I won't be returning to Rachel's.....unless I have a serious falafel craving and I'm in the area. read more

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I've had Rachel's twice now for takeout and it has been really delicious. The menu options include pita wraps, salad bowls, and grain bowls. This is a fast casual place, similar to Chipotle, for American Mediterranean food. Both times I have gotten a rice bowl, which you can either have a meat base or choose just veggies. The toppings are unlimited, which is great, and you can pick up to two sauces. Everything has been really fresh, a good portion size, and delicious. That being said - super heavy on the garlic and onion flavors. I love garlic so not a problem, but bring gum! The most recent time they did forget my sauces on the side, which is why I took one star off. Also - get the pita chips! Huge bag that can serve multiple people. The hummus side also came in a huge container and was excellent! read more

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Fun fast food with a Mediterranean twist. We arrived after they were closed and cleaning but they saw our sad faces and opened up to serve us. . Good old fashion customer service. Super big portions! Very impressed and delighted. read more

My daughter treated me to lunch here because it always looks so good in the advertisement that I wanted to try it. I'm glad we did. We went about 11:30ish and found it wasn't too busy yet. It is very clean and uncluttered. You walk up and place your order. They answer any questions I had and FILLED my wrap beyond capacity! I got the steak and the meat was delicious, lean and tender. I added a sauce along with the lettuce, tomato and feta cheese. You have other choices too. I also got the Greek fries which had oil, feta cheese and sauce on them. So very good! I left with part of my wrap and fries which tastes delicious later too. Their seating is well distanced inside and outside. Very nice lunch. I will be heading back soon! read more

Rachel's Mediterranean Grill - Menu - Mediterranean Near Me - Henrietta, New York

I'm surprised just as much as you are! I've been eating Rachel's since 2011 in Buffalo Ny, and I was happy when they came to Rochester New York. But today was not it at all, the workers and when I say workers all the employees were so rude. The employees today 7.17.21 at 4:30pm did not offer service to me and my family in a professional way. Three employees came from the back of the store and one who was going to service me gave me eye contact and then did not say anything to me until he finished putting on his gloves, then he said "what do you want?" The employees were literally whispering each question to us, I felt uncomfortable and I felt like I interpreted something they were doing. Maybe I'll just try a different day to come get my favorite salad or go to a different location ‍ read more

First and last time here. Ordered an open soulvaki bowl with steak and tzatziki. Received chicken. Salad was so drenched in dill and tzatziki it was almost inedible. I think they did that so I wouldn't be able to tell they gave me the wrong meat. Very disappointed read more

Rachel's Mediterranean Grill - Mediterranean Near Me - Henrietta, New York

They give you an abundance of food. They provide quick service and staff is super friendly.

Stopped in for lunch. Food looked really good. Ordered our food and went to get forks. No forks. Went back and asked for one but they were out but someone was running to the store. Never told us before we purchased the food. After a while they returned. We also ordered pita chips and to my surprise they came in a prepackaged bag from another company. Kinda surprised they didn't have there own. The humas was just ok. Used the bathroom and nothing to wipe my hands on. Through the garbage out and no bag in the trash can. The food just ok. I will not be going back. read more

Ordered Lamb Gyros and there was so much sauce it almost wasn't edible. Definitely not repeatable, sadly.

Hadn't gotten food here in a while. Pulled into an empty parking lot around 4:15 on a Monday and thought the food might not be great between lunch and dinner. Boy, was I wrong! I just had a very tasty Chicken Souvlaki pita sandwich. Delicious!! The people behind the counter were friendly, helpful, and the guy making my pita was very personable. Two thumbs up for the service. If you haven't been to Rachel's before, they are set up Chipotle-style. You pick your base, your protein, sauces, and toppings, allowing you to customize pita sandwiches, salads, or bowls. And, if you like Mediterranean food and want it with minimal waiting, try Rachel's Mediterranean Grill the next time you're in Henrietta. read more

Horrible experience today- went in at 5:44 on a Saturday night to the restaurant they had been cleaning up to close. Employee was extremely rude the whole time. They had almost no ingredients at all. Only meat was chicken. No cucumbers no olives no peppers- legit payed for rice and chicken and lettuce. On top of that the girl was super short and rude when I asked about the missing things. Ordered fries and they were under cooked as well. Honestly will never return. If there is an issue with supplies tell the customer politely and I would totally understand. More so appeared they wanted to leave and close up over an hour early and customers suffered. read more

The service is horrible. The owner needs to re-train the entire staff, or treat the team better. They have no sense of urgency, no common courtesy of human interaction, and flat out no manners. Just hire folks who actually care about the food service environment. read more

I recently visited Rachel's for the first time. I got pita chips as the base and opted for chicken souvlaki, dill sauce, tabbouli salad (extra), feta and garlic sauce. They filled my bowl with A LOT of pita chips. The chicken pieces were on the drier side, which is pretty understanding for safety reason. Also it's a chain - it's hard to please everyone. But with the dill sauce, they tasted alright. The garlic sauce was delicious and STRONG :) Tabbouli salad tasted fresh. I also shared fries with my friend. They were topped with garlic sauce and feta. The restaurant has outdoor seating area. The indoor area looked clean and spacious. I'd come back for quick casual meals. read more

Henrietta Location: This was our first time trying Rachel's. The inside was industrial modern, very similar feeling/layout to Chipotle. The workers were friendly and patient as we figured out everything being first-timers. (I wish places like this would label each item! Especially during Covid, because it's so hard to hear people with masks!) I picked a brown rice bowl with Chicken Shwarma and the tzatziki sauce and other toppings. My husband went after me. He also wanted the chicken shwarma, but they were scrapping the bin for his portion. He only got a few pieces, so he asked for steak as well. Once again, they were scrapping the bottom, so only got a few pieces of steak. They were cooking more meat in the back but none of it was ready. It was also not busy when we went in. We also ordered the Greek fries and pita on the side. Everything was flavorful and fresh. I wasn't a huge fan of the tzatziki in my bowl, but this was personal preference. We both REALLY liked the Greek fries, kind of like Greek style poutine! It was great! However, there weren't many fries in it. They definitely can work on the proportion of topping to fries. Overall, I was satisfied with my meal. My husband was left disappointed with the lack of protein. read more

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I really love the concept of Rachel's! My only complaint is that I really wish all their rice didn't have butter in it. They have, I think, 3 types of rice, so I'm really surprised there isn't one dairy free and vegan option. The food is good and it is healthy and fresh, so I will be back! read more

I want to like this place so much. Every time I just have a "eh" experience. I got a bowl with the Rachel's rice and schwarma chicken, the chicken was so chewy it was like I was eating a giant piece of double bubble. Flavors were good. The concept of this place is great just needs better execution or else it'll be yet another failed business here read more

After scouring yelp reviews for about 10 minutes I decided to eat at Rachel's Mediterranean grill, a new restaurant in Henrietta. Three stars is being generous because this is my first time but here. Not much seating for Henrietta and families. Pretty boring / standard ambience. I got the Rachel's rice (long grain+noodles) bowl with protein being chicken Shawarma, I then added the garlic sauce as recommended on the menu, Tahziki, lettuce, grilled onions , fresh onions , cheese and Greek dressing. All I can say is GARLIC ..... RAW Garlic ....garlic garlic garlic !!!! Omg I love flavor but I literally cannot get this garlic taste out my mouth. Again , I LOVE flavor and boldness but this is a complete travesty to the flavor Gods. No matter how I mixed all the ingredients- ALL I tasted is raw garlic. I had to stop at the ice cream shop to calm my palette!! It still did not work. Everything was overpowered by the taste of raw uncooked garlic , it actually started to hurt my mouth. They are really relying on garlic way round much , balance the flavors and actually cook and develop the flavors. Im off to brush and rinse my mouth out , wish me luck! read more

First time in today! I loved the bright atmosphere. I ordered a steak bowl and my bf ordered the chicken shawarma. I really enjoyed the steak, personally liked it over the chicken. Bf said the garlic sauce in the wrap was very strong. And I agreed because the side of hummus I ordered, the garlic came through very strong. Don't get me wrong it was good, just too much, my mouth couldn't handle much of it. The Greek fries were unbelievable, that dill sauce y'all got going on is so light and flavorful! The feta tasted so fresh and unlike the kind I buy at the store. I like this style of serving where you can pick the toppings you'd like! Makes it easy for everyone. We will certainly be back to try different flavor combos. read more

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My wife is a falafel nut. I think we have had most every falafel salad, pita, dish in Rochester but tonight Rachel's set the benchmark for falafel dishes. If you have not been to Rachel's you should similar service styles to Moes except Mediterranean foods, and a little attention to detail. I had the gyro pita, which was outstanding and I love the ability to make it exactly how I wanted. Want extra taziki? No problem and now extra charge. I would have taken a picture but we were too hungry and missed the opportunity. read more

My gf was really excited for this place because there's one in Buffalo where we moved from. She's gotten food from there, I have not. I got the gyro bowl. A good amount of food for the price I think. Everything was fresh and well put together. My only complaint is that I was expected more authentic strips/slices of meat rather than a steak-um thing. But it was still good. The falafel was also pretty good. The garlic sauce I think is just pure mashed fresh garlic in mayo, be warned if that's not your thing. The dill sauce is great. read more

Rachel's Mediterranean Grill - Gyro bowl and falafel - Mediterranean Near Me - Henrietta, New York

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First time eating there. Food was horrible. Steak was dry. Like shoe leather. Rice was mushy. I asked for a little cheese, got a full scoop. Also ordered some hummus with pita. Couldn't eat the hummus, tasted like I was biting into pure garlic. Would not return. Plenty of way better Mediterranean places in rochester. read more

This location should not be open. Lunch time on Friday, no food prepped at all, no staff, place is dirty. The whole thing is basically vacant with no food. No manager. If i could give a 0 I would. read more

I placed a small order for a family of four online. When I got to the store there was one worker there and two customers, my meal was supposed to be ready. They said they were running behind... I waited another 45 minutes while at least a dozen customers just walked in and went through the line for their food. When I raise the concern all I got was excuses, nobody offered an apology or anything read more

Giving a 1 because zero is not a choice. Overpriced, bad portions and terrible quality. How does this place even stay in business?

The pita wrap and gyro were both very good. There was a sign on the door stating there were no falafels or French fries available today. So we really couldn't order from the complete menu. read more

A very disappointing (and expensive) visit to the Hylan Drive location. I was a big fan of what used to be the falafel salad bowl. The falafels today seemed to be of a reconstituted-from-frozen variety. A tahini-based dressing is no longer an option and the pita chips were prepackaged. There was no ice in the fountain beverage machine. We were there for lunch at 11:30 and the garbage bins hadn't been emptied from the night before. The restroom was a mess and the floors in whole place were literally sticky! They have definitely lost me as a customer. read more

So, we've stepped foot inside Rachel's a total of 3 times. The first time, a handful of employees weren't wearing masks so we left. The second time, everyone was masked so we did eat and the food was tasty! It's a fun concept. Today we came again and literally not one employee had a mask on. No thanks. Especially as COVID cases begin to increase again. Social responsibility. read more

I was pleasantly surprised with my first visit. We walked in for a late lunch on a Friday. There was no line at all. The menu made ordering as clear as possible for a first time, which helped a lot. I had no issues with customer service. The staff that took care of me was friendly, quick, and patient with me. My friend finished cashing out for both of us before my food was even in my hand. We got take out and the food was neatly packaged and made it home safely. I got the falafel on greek pita with tahini sauce, lettuce, and cooked peppers and onions. I was a little worried before I tried the food that it wasn't going to taste fresh. The meat hadn't looked very juicy or fresh in the bins. But the pita was soft, the sauce was perfect, the veggies were flavorful and the lettuce was crisp. The best part of the falafel. I had only had it one time at another establishment and remembered it being greasy and not very flavorful. These were amazing to me though. Moist so flavorful with fresh herbs inside, not at all greasy or overcooked. Very filling for the price. My friends grain bowl looked good too. I would definitely get it again. read more

Rachel's Mediterranean Grill - Rice bowl - Mediterranean Near Me - Henrietta, New York

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Even though I am from Buffalo, my first experience with Rachel's was actually in Rochester. because of the pendant, we chose to eat outside, and there was plenty of seating and it was very well socially distanced. Now, on to the food. I ordered a ball with a lot of guys and a combination of beef and falafel. the beef was pretty good, but the falafel was outstanding. It had the green feeling which was very flavorful. Instead of traditional Greek dressing, I opted for dill sauce. All the ingredients were fresh. hopefully, the location near me will open because I would make this place my go to for takeout. read more