1. Rachelle's Home

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Watsonville, CA

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Rachelle's Home

3.0 (6 reviews)
Open • Open 24 hours

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3 months ago

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14 days ago

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3 months ago

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2 years ago

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2 years ago

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2 years ago

If you use this facility make sure you stay on top of your loved ones care. I had to report them.

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Family Matters In-Home Care - The family

Family Matters In-Home Care

4.8(90 reviews)
25.1 mi
Locally owned & operated
References available

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

We used Family Matters to provide caregiving services for our 88-year-old mom, who has dementia. KJ…read moreand Laura have been incredibly supportive, compassionate, and understanding throughout our journey. MaryAnn was a wonderful caregiver. She was kind, patient, and nurturing with our mom. Unfortunately, due to a change in our circumstances, we had to discontinue the caregiving services for now. We are very grateful for the care and support Family Matters provided and would not hesitate to use them again for our future caregiving needs. We highly recommend them to families looking for compassionate and dependable care for their loved ones.

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Family Matters In-Home Care - Some of the staff at Family Matters In-Home Care - a Campbell, CA based in home care agency providing local caregiving services.

Some of the staff at Family Matters In-Home Care - a Campbell, CA based in home care agency providing local caregiving services.

Family Matters In-Home Care - Our home care agency loves to celebrate our caregivers - highlighting a caregiver of the month each and every month based on their service.

Our home care agency loves to celebrate our caregivers - highlighting a caregiver of the month each and every month based on their service.

Family Matters In-Home Care - Mr. G and and Robert aka Slim enjoying breakfast,

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Mr. G and and Robert aka Slim enjoying breakfast,

Watsonville Post Acute Center

Watsonville Post Acute Center

2.5(15 reviews)
2.0 mi

My husband had a week long stay at this facility recently, I wanted to give kudos to this…read moreestablishment. He stayed at another facility the same month so we had some comparison.. We found the staff at Watsonville Post Acute Care to be kind, cheerful and attentive. My husband got competent care, excellent PT and OT therapies. As a Kaiser Patient, we found the networking between the facility and assigned Kaiser Doctor challenging though. The one thing we were disappointed with was the food which wasn't very appetizing. I also found the Director of Nursing, his case manager and the rest of the administrative staff to be present and accessible. Overall, I think this facility was reasonably well run, had pleasant staff and the patients seemed to be happy and well cared for.

My grandfather stayed at this facility for a few weeks, and the level of care he received was…read moreheartbreaking. Staff failed to properly change and care for him, which led to him developing one of the worst bed sores I have ever seen. No patient, especially someone elderly and vulnerable, should ever be neglected like this. This place appears severely short-staffed, and the lack of proper attention and compassion showed every day. Families trust nursing facilities to provide basic dignity and medical care to their loved ones, and I feel that trust was completely broken here. I would NEVER recommend this place to anyone of any age. My grandfather deserved better treatment in his final days. I hope this review encourages the facility to make serious changes so no other family has to experience this pain. May my grandfather rest in peace.

Rachelle's Home - hospice - Updated October 2026

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